Störungsverlauf von Vetspire

1. 19. August 2026 um 14:12 UTCinvestigating

   Wir untersuchen derzeit ein Problem mit der IDEXX WebPACS-Integration, die Bestellung von Bildgebung über die Integration erfordert nun unerwartet einen bestimmten Test ausgewählt oder eingegeben werden, bevor fortgefahren wird. Unser Engineering-Team untersucht aktiv die Ursache für die Wiederherstellung der Standardfunktionalität. Wir werden Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 19. August 2026 um 16:26 UTCmonitoring

   Wir haben einen Fix für dieses Problem veröffentlicht und überwachen die Leistung der Vetspire-Funktionen weiterhin genau.

3. 19. August 2026 um 18:55 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. Juli 2026 um 20:31 UTCinvestigating

   Wir untersuchen Berichte über eingeschränkten oder nicht verfügbaren Zugriff auf das Boarding-Modul Wir werden diese Seite aktualisieren, sobald wir die vollen Auswirkungen dieses Problems identifiziert haben.

2. 30. Juli 2026 um 11:21 UTCidentified

   Wir haben die Ursache dieses Problems identifiziert und arbeiten daran, einen Fix umzusetzen.

3. 31. Juli 2026 um 14:28 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 31. Juli 2026 um 17:24 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 18:15 UTCinvestigating

   Wir untersuchen derzeit Berichte über Probleme beim Zugriff auf den Online-Buchungslink book.your.vet. Unser Team beschäftigt sich aktiv mit dem Thema

2. 24. Juli 2026 um 20:23 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 24. Juli 2026 um 21:40 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse. Die Buchungsseite ist zum normalen Betrieb zurückgekehrt.

4. 25. Juli 2026 um 01:09 UTCresolved

   Dieses Problem ist gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juli 2026 um 20:08 UTCinvestigating

   Freshworks erlebt derzeit einen ausfall der chat-funktion, die mehrere pims, einschließlich vetspire, betrifft.

2. 20. Juli 2026 um 13:36 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Juli 2026 um 16:20 UTCinvestigating

   Wir untersuchen Berichte über fehlende Dropdown-Felder im Intake-Bereich einiger Begegnungen

2. 17. Juli 2026 um 13:50 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 21. Juli 2026 um 13:04 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. Juli 2026 um 20:02 UTCinvestigating

   Aktuelle Untersuchung: Die Fehlermeldung wird angezeigt, wenn Sie eine Barzahlung erhalten, wenn "Aufrunden auf Barrechnungen" aktiviert ist.

2. 16. Juli 2026 um 11:04 UTCidentified

   Wir haben die Ursache dieses Problems identifiziert und arbeiten daran, einen Fix umzusetzen.

3. 17. Juli 2026 um 16:30 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. Juni 2026 um 14:39 UTCinvestigating

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

2. 16. Juni 2026 um 12:01 UTCresolved

   This incident has been resolved.

1. 10. Juni 2026 um 17:46 UTCinvestigating

   We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

2. 12. Juni 2026 um 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. Juni 2026 um 17:22 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16. Juni 2026 um 14:04 UTCresolved

   This incident has been resolved.

1. 9. Juni 2026 um 19:15 UTCinvestigating

   We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

2. 9. Juni 2026 um 22:13 UTCidentified

   We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

3. 11. Juni 2026 um 11:10 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 12. Juni 2026 um 17:21 UTCresolved

   This incident has been resolved.

1. 8. Juni 2026 um 14:50 UTCinvestigating

   We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

2. 10. Juni 2026 um 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11. Juni 2026 um 11:07 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 11. Juni 2026 um 12:02 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

5. 11. Juni 2026 um 14:07 UTCresolved

   This incident has been resolved.

1. 8. Juni 2026 um 13:20 UTCinvestigating

   We are investigating reports of required providers when scheduling in the Daycare column.

2. 8. Juni 2026 um 18:45 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 9. Juni 2026 um 11:45 UTCresolved

   This incident has been resolved.

1. 3. Juni 2026 um 13:32 UTCinvestigating

   We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

2. 3. Juni 2026 um 21:38 UTCresolved

   A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

1. 1. Juni 2026 um 20:28 UTCidentified

   Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

2. 2. Juni 2026 um 15:23 UTCmonitoring

   A fix has been implemented, and performance has returned to normal.

3. 2. Juni 2026 um 15:37 UTCresolved

   This incident has been resolved.

1. 26. Mai 2026 um 14:22 UTCmonitoring

   We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

2. 27. Mai 2026 um 11:41 UTCmonitoring

   We are continuing to monitor the system to ensure stability.

3. 27. Mai 2026 um 13:01 UTCresolved

   This incident has been resolved; however, we will continue to monitor the system to ensure stability.

1. 20. Mai 2026 um 18:04 UTCinvestigating

   We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

2. 21. Mai 2026 um 11:06 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 22. Mai 2026 um 13:40 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor.

4. 26. Mai 2026 um 14:07 UTCresolved

   This incident has been resolved.

1. 20. Mai 2026 um 15:35 UTCinvestigating

   We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

2. 20. Mai 2026 um 15:36 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 20. Mai 2026 um 15:36 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

4. 20. Mai 2026 um 15:41 UTCresolved

   This incident has been resolved.

1. 6. Mai 2026 um 12:17 UTCinvestigating

   We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

2. 7. Mai 2026 um 11:26 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 7. Mai 2026 um 11:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 8. Mai 2026 um 11:20 UTCidentified

   A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

5. 11. Mai 2026 um 11:06 UTCresolved

   This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

1. 4. Mai 2026 um 15:08 UTCmonitoring

   We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

2. 4. Mai 2026 um 15:47 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 4. Mai 2026 um 16:20 UTCresolved

   This incident has been resolved.

1. 7. April 2026 um 14:19 UTCinvestigating

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

2. 7. April 2026 um 14:45 UTCinvestigating

   We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

3. 7. April 2026 um 14:55 UTCinvestigating

   We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

4. 7. April 2026 um 15:08 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

5. 7. April 2026 um 15:57 UTCresolved

   This incident has been resolved.

1. 30. März 2026 um 19:07 UTCinvestigating

   We are investigating reports of limited or unavailable access to Vetspire .

2. 30. März 2026 um 19:26 UTCmonitoring

   We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

3. 30. März 2026 um 20:54 UTCinvestigating

   We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

4. 30. März 2026 um 21:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 30. März 2026 um 23:04 UTCinvestigating

   Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

6. 30. März 2026 um 23:59 UTCinvestigating

   We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

7. 31. März 2026 um 01:05 UTCidentified

   Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

8. 31. März 2026 um 01:57 UTCidentified

   Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

9. 31. März 2026 um 13:11 UTCmonitoring

   The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

10. 31. März 2026 um 14:14 UTCmonitoring

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

11. 31. März 2026 um 15:10 UTCmonitoring

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

12. 31. März 2026 um 16:23 UTCmonitoring

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

13. 31. März 2026 um 17:53 UTCresolved

    This incident has been resolved.