Störungsverlauf von Vindicia

1. 28. August 2026 um 15:44 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard ist derzeit nicht verfügbar. Unsere Ingenieure arbeiten an dem Problem und halten Sie über alle Entwicklungen auf dem Laufenden. Wenn Sie Fragen haben, posten Sie bitte ein Ticket unter https://clientsupport.vindicia.com oder kontaktieren Sie [email protected].

2. 28. August 2026 um 15:46 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 28. August 2026 um 16:56 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 12:31 UTCinvestigating

   Amazon AWS erlebt eine Verschlechterung des Service und teilweise Ausfälle. Dies kann auf einige Fehler oder eine Verschlechterung des Betriebs auf der Vindicia-Plattform in Staging- und Produktionsumgebungen zurückzuführen sein. Wir werden das System weiterhin auf alle Probleme aufmerksam beobachten.

2. 24. Juli 2026 um 13:09 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 7. April 2026 um 07:01 UTCinvestigating

   SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7. April 2026 um 09:03 UTCresolved

   The issue has been resolved now.

1. 15. Januar 2026 um 00:11 UTCinvestigating

   Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 15. Januar 2026 um 01:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15. Januar 2026 um 05:33 UTCresolved

   The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.

1. 13. Dezember 2025 um 10:04 UTCinvestigating

   Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 13. Dezember 2025 um 10:44 UTCresolved

   The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.

1. 16. September 2025 um 19:03 UTCidentified

   Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 16. September 2025 um 23:51 UTCmonitoring

   A fix has been implemented and we will monitor for any issues.

3. 17. September 2025 um 05:08 UTCresolved

   This incident has been resolved.

1. 10. September 2025 um 19:45 UTCidentified

   Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 10. September 2025 um 20:51 UTCresolved

   We are pleased to inform you that this incident has been resolved and portal is now fully operational.

1. 8. August 2025 um 10:36 UTCinvestigating

   We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8. August 2025 um 11:21 UTCresolved

   This incident has been resolved.

1. 2. Juni 2025 um 16:00 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2. Juni 2025 um 20:18 UTCinvestigating

   We are continuing to investigate this issue and are working diligently to identify the root cause.

3. 2. Juni 2025 um 21:02 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 2. Juni 2025 um 22:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 3. Juni 2025 um 03:56 UTCinvestigating

   The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

6. 4. Juni 2025 um 06:46 UTCresolved

   The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.

1. 18. März 2025 um 22:23 UTCinvestigating

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18. März 2025 um 22:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 19. März 2025 um 18:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 19. März 2025 um 19:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19. März 2025 um 23:53 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 2. März 2025 um 20:04 UTCidentified

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 3. März 2025 um 00:20 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 12. Dezember 2024 um 19:54 UTCinvestigating

   Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 12. Dezember 2024 um 21:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. Dezember 2024 um 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13. Dezember 2024 um 15:24 UTCinvestigating

   We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

5. 13. Dezember 2024 um 21:01 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 16. Dezember 2024 um 15:37 UTCresolved

   This incident has been resolved.

1. 9. Dezember 2024 um 11:02 UTCinvestigating

   The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 9. Dezember 2024 um 15:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 9. Dezember 2024 um 15:40 UTCresolved

   The issue has been resolved now, and Portal is also available.

1. 19. November 2024 um 12:54 UTCinvestigating

   The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact [email protected].

2. 19. November 2024 um 13:00 UTCmonitoring

   The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.

3. 19. November 2024 um 13:36 UTCresolved

   We have completed the monitoring, and the Portal 2.0 dashboard is now operational.

1. 21. Oktober 2024 um 09:31 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 21. Oktober 2024 um 09:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 21. Oktober 2024 um 10:17 UTCresolved

   This incident has been resolved.

1. 18. Oktober 2024 um 12:43 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18. Oktober 2024 um 16:56 UTCresolved

   This incident has been resolved.

1. 12. September 2024 um 19:23 UTCinvestigating

   Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

2. 12. September 2024 um 19:54 UTCmonitoring

   Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

3. 13. September 2024 um 10:15 UTCidentified

   We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

4. 13. September 2024 um 11:04 UTCresolved

   The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

1. 22. August 2024 um 09:09 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 21st, 2024 at 11:36 AM UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 22. August 2024 um 23:00 UTCresolved

   This incident has been resolved.

1. 7. August 2024 um 14:55 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 07th, 2024 at 13:30 UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7. August 2024 um 17:52 UTCresolved

   This incident has been resolved.

1. 8. Mai 2024 um 20:18 UTCinvestigating

   Certain Production Portal users may receive 403-Forbidden error when accessing Retain/Subscribe Dashboards. All other Retain/Subscribe reports are working properly. Our engineers are currently investigating the issue with high priority and will update this post as we gather more information. if you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8. Mai 2024 um 21:12 UTCresolved

   This incident has been resolved.