Störungsverlauf von Voiceflow

1. 16. September 2026 um 20:18 UTCinvestigating

   Unser produktinterner KI-Kopilot Atlas ist derzeit nicht verfügbar. Wir untersuchen das Problem aktiv und werden Updates bereitstellen, wenn unsere Untersuchung fortschreitet.

2. 17. September 2026 um 05:01 UTCresolved

   Atlas ist wieder in Betrieb und voll funktionsfähig. Wir haben ein Problem in unserer Tool-Schema-Generation identifiziert und behoben, das Atlas-Konversationen unterbrach, und verifiziert, dass es normal funktioniert.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. August 2026 um 18:06 UTCinvestigating

   Wir untersuchen derzeit Berichte über Projekte, die bei der Schaffung neuer Umgebungen kurzzeitig abstürzen. Wir werden Updates zur Verfügung stellen, während unsere Untersuchung fortschreitet.

2. 20. August 2026 um 19:48 UTCresolved

   Ein Fix für dieses Problem wurde bereitgestellt und das Problem ist nun behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 13:28 UTCinvestigating

   We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses.

2. 8. Juli 2026 um 20:02 UTCmonitoring

   A fix has been deployed and we are actively monitoring to ensure the issue has been fully resolved.

3. 8. Juli 2026 um 20:40 UTCresolved

   This incident has been resolved. Knowledge Base retrieval is now functioning normally.

1. 30. Juni 2026 um 16:50 UTCinvestigating

   There is an issue affecting the ability to upload new documents to the knowledge base.

2. 30. Juni 2026 um 18:09 UTCresolved

   This issue has been resolved. Knowledge base uploads are now functioning normally.

1. 3. Juni 2026 um 13:36 UTCinvestigating

   We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses.

2. 3. Juni 2026 um 13:49 UTCidentified

   We have identified the root cause of this issue and are currently deploying a fix. We will provide an update once the fix has been released.

3. 3. Juni 2026 um 14:59 UTCresolved

   This incident has been resolved. Project generation is operating normally.

1. 3. Juni 2026 um 13:25 UTCresolved

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved.

2. 3. Juni 2026 um 13:25 UTCinvestigating

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform.

1. 26. Mai 2026 um 13:16 UTCinvestigating

   Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured.

2. 26. Mai 2026 um 13:46 UTCidentified

   We have identified the root cause of this issue and a fix is currently being deployed.

3. 26. Mai 2026 um 14:20 UTCmonitoring

   A fix has been deployed and we are currently monitoring its impact.

4. 26. Mai 2026 um 15:05 UTCresolved

   This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected.

1. 8. Mai 2026 um 01:20 UTCinvestigating

   Upstream cloud provider reporting elevated errors and latency

2. 8. Mai 2026 um 04:28 UTCmonitoring

   We are aware of an ongoing AWS infrastructure issue affecting one Availability Zone in the US-EAST-1 region. Some services may experience increased latency or intermittent errors while AWS continues restoration work. Our team is actively monitoring the situation

3. 9. Mai 2026 um 18:29 UTCmonitoring

   AWS has resolved the data center issue that caused high latency and elevated errors. Our services are fully operational.

4. 9. Mai 2026 um 18:30 UTCresolved

   Our services are fully operational.

1. 17. April 2026 um 15:34 UTCinvestigating

   A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects.

2. 17. April 2026 um 16:12 UTCidentified

   We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review.

3. 17. April 2026 um 16:56 UTCmonitoring

   We have deployed a fix for this issue and are actively monitoring its impact.

4. 17. April 2026 um 17:59 UTCresolved

   This incident has been resolved. Projects are now loading as expected.

1. 31. März 2026 um 15:18 UTCinvestigating

   Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating.

2. 31. März 2026 um 16:40 UTCresolved

   This issue has been resolved. Widgets are now correctly loading the production version of projects as expected.

1. 13. März 2026 um 15:39 UTCinvestigating

   Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts.

2. 13. März 2026 um 15:48 UTCidentified

   Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents.

3. 13. März 2026 um 19:37 UTCmonitoring

   Transcripts logs are now being properly captured, but still issues with displaying/fetching them.

4. 13. März 2026 um 20:58 UTCresolved

   transcripts working as normal, currently recovering transcripts

1. 12. März 2026 um 19:26 UTCinvestigating

   We have received multiple reports of users encountering the error "Could not compile your agent, please try again later" when attempting to run or publish their project.

2. 13. März 2026 um 01:39 UTCmonitoring

   A fix has been deployed for this issue. We are monitoring the system to confirm stability and to identify any remaining edge cases.

3. 13. März 2026 um 13:07 UTCresolved

   The issue has been resolved and services are operating normally.

1. 27. Februar 2026 um 15:18 UTCinvestigating

   We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible. Our engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified. Thank you for your patience.

2. 27. Februar 2026 um 15:25 UTCresolved

   Services are restored.

1. 23. Februar 2026 um 15:26 UTCinvestigating

   Multiple users are experiencing issues with projects not loading in the Creator app.

2. 23. Februar 2026 um 15:48 UTCmonitoring

   A database restart has been completed and services are now operating normally. We are actively monitoring for stability.

3. 23. Februar 2026 um 16:03 UTCresolved

   Services are operational, and the incident is now resolved.

1. 16. Februar 2026 um 18:55 UTCinvestigating

   Multiple users report that agents are unable to retrieve information from knowledge base sources.

2. 16. Februar 2026 um 19:42 UTCidentified

   We have identified the root cause of the issue and are in the process of deploying a fix.

3. 16. Februar 2026 um 20:09 UTCresolved

   The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.

1. 12. Februar 2026 um 02:40 UTCinvestigating

   Attempting to load a project shows a spinner and fails to load

2. 12. Februar 2026 um 03:21 UTCmonitoring

   We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.

3. 12. Februar 2026 um 05:08 UTCresolved

   Services are restored.

1. 30. Januar 2026 um 11:59 UTCinvestigating

   Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted

2. 30. Januar 2026 um 12:11 UTCresolved

   The issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database.

1. 5. Dezember 2025 um 09:07 UTCidentified

   Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 5. Dezember 2025 um 10:02 UTCresolved

   Cloudflare Outage has been resolved

1. 18. November 2025 um 13:58 UTCidentified

   > Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 18. November 2025 um 16:59 UTCresolved

   [The Cloudflare outage](https://www.cloudflarestatus.com/) appears to be mostly resolved, and our services are responding and stable, we will continue monitoring the situation.

1. 20. Oktober 2025 um 16:38 UTCmonitoring

   The voiceflow.com website is impacted by ongoing issues at AWS, and consequently Webflow: https://status.webflow.com/.

2. 21. Oktober 2025 um 13:14 UTCresolved

   Voiceflow.com is operational, and the Webflow incident is now resolved: https://status.webflow.com/incidents/t0q4jjjdc5qk