Störungsverlauf von Vonage

1. 4. September 2026 um 09:21 UTCinvestigating

   Wir sind uns der Probleme bewusst, die sich auf 2FA-Verifizierungs-E-Mails in der EMEA-Region auswirken können. Wir arbeiten daran, das Problem so schnell wie möglich zu lösen. Wir werden innerhalb von 1 Stunde weitere Updates bereitstellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

2. 4. September 2026 um 11:03 UTCidentified

   Wir haben das Problem identifiziert und erste Minderungsschritte angewendet. Wir arbeiten weiterhin daran, das Problem zu lösen, das mit 2FA-E-Mail-Problemen zusammenhängen könnte. Wir werden hier innerhalb von 2 Stunden weitere Updates bereitstellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

3. 4. September 2026 um 12:31 UTCidentified

   Wir arbeiten weiterhin daran, das Problem zu lösen, das sich auf 2FA-Verifizierungs-E-Mails in den Regionen EMEA und NAM auswirken könnte. Wir werden hier innerhalb von 6 Stunden weitere Updates bereitstellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

4. 4. September 2026 um 13:52 UTCmonitoring

   Vonage-dienste zeigen weiterhin anzeichen einer genesung nach der heutigen unterbrechung der 2fa-verifizierungs-e-mails. Wir werden hier innerhalb von 6 stunden weitere updates bereitstellen, sobald der volle service wiederhergestellt ist. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran arbeiten, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

5. 4. September 2026 um 14:25 UTCresolved

   Die Vonage-Dienste wurden nach der heutigen Serviceunterbrechung, die um 2026-09-04 08:01 UTC begann, vollständig wiederhergestellt. Die vollständige Auflösung wurde mit Wirkung 2026-09-04 13:37 UTC bestätigt. Betroffene Kunden erhalten einen formellen RFO. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran gearbeitet haben, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 4. September 2026 um 08:26 UTCinvestigating

   Uns sind Probleme bekannt, die sich auf Ihre historischen Analysen auswirken können: Geplante Lieferungen, Historische Analytics-Dashboards und Statistik-API-Abfragen in der EMEA-Region. Wir arbeiten daran, das Problem so schnell wie möglich zu lösen. Wir werden innerhalb von 1 Stunde weitere Updates bereitstellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

2. 4. September 2026 um 09:25 UTCmonitoring

   Vonage-Dienste zeigen nach der heutigen Unterbrechung der Historical Analytics and Stats API weiterhin Anzeichen einer Erholung. Wir werden hier innerhalb von 6 stunden weitere updates bereitstellen, sobald der volle service wiederhergestellt ist. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran arbeiten, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

3. 4. September 2026 um 10:17 UTCresolved

   Die Vonage-Dienste wurden nach der heutigen Serviceunterbrechung, die um 2026-09-04 07:07 UTC begann, vollständig wiederhergestellt. Die vollständige Auflösung wurde ab 2026-09-04 10:14 UTC bestätigt. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran gearbeitet haben, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. August 2026 um 09:23 UTCinvestigating

   Wir sind uns der probleme bewusst, die sich auf ihre webrtc-anrufe auswirken können. Wir arbeiten daran, das Problem so schnell wie möglich zu lösen. Wir werden weitere Updates innerhalb von 30 Minuten zur Verfügung stellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wenn Sie Fragen haben, bitte

2. 20. August 2026 um 09:31 UTCidentified

   Wir haben das problem identifiziert, das sich auf ihre webrtc-anrufe auswirken könnte, und wir haben erste abschwächungen vorgenommen. Vonage-dienste zeigen nach der heutigen unterbrechung weiterhin anzeichen einer genesung wir werden hier innerhalb von 30 minuten weitere updates bereitstellen, sobald der full-service wiederhergestellt ist. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran arbeiten, die Dienste so schnell wie möglich wiederherzustellen.

3. 20. August 2026 um 10:11 UTCmonitoring

   Vonage-dienste zeigen nach der heutigen unterbrechung von webrtc-anrufen weiterhin anzeichen einer genesung. Wir werden weiterhin weitere Updates bereitstellen und sobald der Full-Service wiederhergestellt ist. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran arbeiten, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an [http://www.vonage.com/support/]

4. 20. August 2026 um 10:49 UTCresolved

   Die Vonage-Dienste wurden nach der heutigen Serviceunterbrechung, die um 2026-08-20 08:14 UTC begann, vollständig wiederhergestellt. Die vollständige Auflösung wurde mit Wirkung 2026-08-20 08: 49 UTC bestätigt. Betroffene Kunden erhalten einen formellen RFO. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran gearbeitet haben, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an [http://www.vonage.com/support/]

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 11. August 2026 um 00:26 UTCinvestigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 11. August 2026 um 00:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 11. August 2026 um 01:26 UTCinvestigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 11. August 2026 um 03:29 UTCinvestigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 11. August 2026 um 03:45 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 11. August 2026 um 03:47 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 11. August 2026 um 08:06 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 7. August 2026 um 09:21 UTCinvestigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 7. August 2026 um 09:53 UTCinvestigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 7. August 2026 um 10:54 UTCinvestigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 7. August 2026 um 11:19 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 7. August 2026 um 12:40 UTCresolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 4. August 2026 um 12:36 UTCinvestigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 4. August 2026 um 13:05 UTCresolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 29. Juli 2026 um 14:01 UTCinvestigating

   Uns sind Probleme bekannt, die sich auf Sprachinteraktionen auswirken können, bei denen der virtuelle Assistent verwendet wird, was dazu führt, dass die Eingabe des virtuellen Assistenten nicht mehr erfasst wird. Wir arbeiten daran, das Problem so schnell wie möglich zu lösen. Wir werden innerhalb von 1 Stunde weitere Updates bereitstellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wenn Sie Fragen haben, https://www.vonage.com/support/

2. 29. Juli 2026 um 14:15 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 29. Juli 2026 um 14:28 UTCmonitoring

   Vonage-Dienste zeigen nach der heutigen Unterbrechung des AI Studio Virtual Assistant weiterhin Anzeichen einer Wiederherstellung. Wir werden hier innerhalb von 12 stunden weitere updates bereitstellen, und sobald der volle service wiederhergestellt ist. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran arbeiten, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

4. 29. Juli 2026 um 20:49 UTCresolved

   Die Vonage-Dienste wurden nach dem heutigen Serviceausfall, der um 2026-07-29 13:40 UTC begann, vollständig wiederhergestellt. Die vollständige Auflösung wurde mit Wirkung 2026-07-29 14:09 UTC bestätigt. Sie erhalten einen formellen RFO. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran gearbeitet haben, die Dienste so schnell wie möglich wiederherzustellen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 09:53 UTCinvestigating

   Wir sind uns der Probleme bewusst, die sich auf einige eingehende Anrufe auswirken können, bei denen der virtuelle Assistent verwendet wird, was dazu führt, dass die Ausgabe des virtuellen Assistenten nicht mehr erfasst wird. Wir arbeiten daran, das Problem so schnell wie möglich zu lösen. Wir werden innerhalb von 1 Stunde weitere Updates bereitstellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wenn Sie Fragen haben, https://www.vonage.com/support/

2. 24. Juli 2026 um 11:17 UTCmonitoring

   Vonage-dienste zeigen nach der heutigen unterbrechung des virtuellen assistenten weiterhin anzeichen einer genesung. Wir werden hier innerhalb von 4 stunden weitere updates bereitstellen, und sobald der volle service wiederhergestellt ist. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran arbeiten, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

3. 24. Juli 2026 um 15:11 UTCresolved

   Die Vonage-Dienste wurden nach der heutigen Serviceunterbrechung, die um 2026-07-24 08:06 UTC begann, vollständig wiederhergestellt. Die vollständige Auflösung wurde mit Wirkung 2026-07-24 09:17 UTC bestätigt. Betroffene Kunden erhalten einen formellen RFO. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir daran gearbeitet haben, die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 23. Juli 2026 um 11:49 UTCinvestigating

   Wir sind uns der Probleme bewusst, die sich auf einige Ihrer Anrufe auswirken können, die über GTT Session Border Controller (SBCs) in der EMEA-Region aufgrund eines Ausfalls von Drittanbietern weitergeleitet werden. Wir arbeiten daran, das Problem so schnell wie möglich zu lösen. Wir werden innerhalb von 1 Stunde weitere Updates bereitstellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

2. 23. Juli 2026 um 13:02 UTCidentified

   Nach einem von GTT gemeldeten Ausfall überwachen wir die Auswirkungen auf einige Vonage-Dienste, die sich möglicherweise auf Ihre Anrufe in der EMEA-Region ausgewirkt haben. Wir arbeiten eng mit GTT zusammen, um das Problem zu lösen. Wir werden weiterhin weitere Updates innerhalb von 6 Stunden zur Verfügung stellen. Vielen Dank für Ihre Geduld und Ihr Verständnis. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

3. 23. Juli 2026 um 16:58 UTCmonitoring

   Vielen dank für ihre geduld, nachdem gtt heute einen ausfall gemeldet hat, der sich auf ihre anrufe durch gtt-dienste ausgewirkt haben könnte. GTT hat das Problem identifiziert und erste Abhilfemaßnahmen ergriffen und berichtet weiterhin über frühe Anzeichen einer Erholung bei den betroffenen Diensten. Wir bleiben mit ihnen verbunden, während die Erholung weitergeht. Wir werden weitere Updates innerhalb von 24 Stunden zur Verfügung stellen und sobald der volle Service wiederhergestellt ist. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

4. 23. Juli 2026 um 17:56 UTCresolved

   Die Vonage-Dienste wurden nach dem heutigen Serviceausfall, der von GTT gemeldet wurde und um 2026-07-23 09:44:28 UTC begann, vollständig wiederhergestellt. Die vollständige Auflösung des Vorfalls wurde von GTT mit Wirkung 2026-07-23 14:25 UTC bestätigt. Betroffene Kunden erhalten einen formellen RFO. Vielen Dank für Ihre Geduld und Ihr Verständnis, da wir mit GTT zusammengearbeitet haben, um die Dienste so schnell wie möglich wiederherzustellen. Bei Fragen wenden Sie sich bitte an https://www.vonage.com/support/

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 9. Juli 2026 um 06:42 UTCinvestigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9. Juli 2026 um 07:22 UTCmonitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 9. Juli 2026 um 11:51 UTCresolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 6. Juli 2026 um 14:28 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 6. Juli 2026 um 14:59 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 6. Juli 2026 um 16:35 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2. Juli 2026 um 10:56 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2. Juli 2026 um 16:29 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 3. Juli 2026 um 11:12 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2. Juli 2026 um 05:11 UTCinvestigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2. Juli 2026 um 06:59 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2. Juli 2026 um 09:27 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 1. Juli 2026 um 16:00 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 1. Juli 2026 um 16:58 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 1. Juli 2026 um 19:25 UTCresolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 30. Juni 2026 um 18:35 UTCinvestigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 30. Juni 2026 um 19:37 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 1. Juli 2026 um 12:22 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 26. Juni 2026 um 12:54 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 26. Juni 2026 um 13:08 UTCmonitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 26. Juni 2026 um 19:31 UTCidentified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 29. Juni 2026 um 05:11 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 19. Juni 2026 um 12:08 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 19. Juni 2026 um 14:51 UTCinvestigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 19. Juni 2026 um 19:54 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 16. Juni 2026 um 17:02 UTCinvestigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 16. Juni 2026 um 17:46 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16. Juni 2026 um 18:19 UTCresolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 12. Juni 2026 um 15:51 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 15. Juni 2026 um 17:30 UTCmonitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16. Juni 2026 um 15:27 UTCresolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 9. Juni 2026 um 16:29 UTCinvestigating

   We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9. Juni 2026 um 18:13 UTCinvestigating

   We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 10. Juni 2026 um 19:08 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 11. Juni 2026 um 17:39 UTCmonitoring

   Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 11. Juni 2026 um 20:40 UTCresolved

   This incident has been resolved.