Störungsverlauf von Wave

1. 13. Oktober 2026 um 15:27 UTCmonitoring

   Wir haben einen In-App-Fehler bei den Verkäufen und Zahlungen festgestellt > Zahlungsseite für einige Wave Payments Benutzer. Benutzer können ein falsches geschätztes Einzahlungsdatum vom Montag, dem 12. Oktober sehen. Dieses Datum hat den Bankfeiertag, der gestern stattgefunden hat, nicht richtig berücksichtigt. Auszahlungen werden wie erwartet verarbeitet und werden immer noch in unseren Standard-Geschäftstagszeiten ankommen, die Wochenenden und Feiertage ausschließen. Wir entschuldigen uns für die unklare Erfahrung.

2. 13. Oktober 2026 um 17:14 UTCresolved

   Wir haben einen In-App-Fehler bei den Verkäufen und Zahlungen festgestellt > Zahlungsseite für einige Wave Payments Benutzer. Benutzer können ein falsches geschätztes Einzahlungsdatum vom Montag, dem 12. Oktober sehen. Dieses Datum hat den Bankfeiertag, der gestern stattgefunden hat, nicht richtig berücksichtigt. Auszahlungen werden wie erwartet verarbeitet und werden immer noch in unseren Standard-Geschäftstagszeiten ankommen, die Wochenenden und Feiertage ausschließen. Wir haben einen Fix veröffentlicht, der das Problem in zukünftigen Fällen vermeiden wird, aber einige Zahlungen können immer noch ein falsches Auszahlungsdatum am 12. Oktober anzeigen. Wir entschuldigen uns für die unklare Erfahrung.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 5. Oktober 2026 um 16:13 UTCinvestigating

   Wir untersuchen derzeit dieses Problem.

2. 5. Oktober 2026 um 16:15 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 5. Oktober 2026 um 16:56 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

4. 5. Oktober 2026 um 17:10 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

5. 5. Oktober 2026 um 17:15 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. Oktober 2026 um 15:28 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das eine gewisse Latenz auf mehreren Seiten von Wave verursacht. Der Benutzerzugriff kann beeinträchtigt werden, und wir werden weitere Informationen teilen, wenn sie verfügbar sind.

2. 1. Oktober 2026 um 15:42 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 1. Oktober 2026 um 15:53 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 22. September 2026 um 06:49 UTCinvestigating

   Wir untersuchen Berichte, dass Kunden nicht auf Wave zugreifen können. Weitere Updates folgen.

2. 22. September 2026 um 07:22 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 22. September 2026 um 07:30 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. August 2026 um 01:35 UTCinvestigating

   We are investigating reports of delays or failures occurring with receipt scan uploads. Further updates to follow.

2. 8. August 2026 um 01:54 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. Further updates will be posted as new information becomes available.

3. 8. August 2026 um 01:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8. August 2026 um 02:32 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. We are continuing to monitor the issue.

5. 8. August 2026 um 03:10 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads may still be affected. We are continuing to monitor the issue.

6. 8. August 2026 um 04:09 UTCresolved

   This incident has been resolved. Receipts may take a few minutes to fully upload. If you attempted a receipt upload between 7:13 PM and 11:08 PM on Friday, August 7, 2026, please re-upload your receipt.

1. 29. Juli 2026 um 19:43 UTCinvestigating

   Wir untersuchen Berichte, dass E-Mail-Rechnungen und Schätzungen das Geschäftslogo auf dem beigefügten PDF nicht enthalten. Das Business-Logo ist auch nicht auf Rechnungen oder E-Mails enthalten, die als PDF exportiert werden. Weitere Updates folgen.

2. 29. Juli 2026 um 20:06 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29. Juli 2026 um 20:20 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 23. Juni 2026 um 16:57 UTCinvestigating

   Wir untersuchen ein Problem, das einige Benutzer daran hindert, ihre Arbeitszeittabellen für die Gehaltsabrechnung zu speichern. Benutzer werden aufgefordert, ihre Browser zu beheben, um zu sehen, ob dies das Problem behebt. Wir werden Updates teilen, sobald sie verfügbar sind.

2. 23. Juni 2026 um 18:59 UTCmonitoring

   Ein Fix wurde für die Timesheets Problem implementiert, und wir überwachen.

3. 23. Juni 2026 um 19:20 UTCresolved

   Das Problem ist gelöst. Wir entschuldigen uns für die Unterbrechung.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. Juni 2026 um 15:17 UTCmonitoring

   Wave is currently impacted by an payroll incident occurring with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. Our 3rd party partner expects these payments to still land today, though arriving later than expected. Further updates will be posted as new information becomes available.

2. 18. Juni 2026 um 18:42 UTCmonitoring

   Wave is monitoring the payroll incident that occurred with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. All impacted delayed payments will still land today.

3. 19. Juni 2026 um 01:05 UTCresolved

   As it turns out, some impacted payroll deposits will be delayed past June 18th. We have reached out to those impacted employers directly. Beyond those impacted, the incident has been resolved between our 3rd party partner and their banking partner.

1. 1. Juni 2026 um 22:46 UTCidentified

   We are investigating reports that customers are unable to access Wave. Further updates to follow.

2. 1. Juni 2026 um 23:31 UTCresolved

   We have resolved the issues that were affecting the sign in page.

1. 22. Mai 2026 um 19:46 UTCmonitoring

   We have identified an issue that led to a delay in payout delivery for some U.S. Wave Payments customers. The issue has been resolved, and we will reach out to impacted customers with further details.

2. 26. Mai 2026 um 15:49 UTCresolved

   We have reached out to the impacted customers, and the issue is resolved.

1. 8. Mai 2026 um 14:43 UTCinvestigating

   We are investigating an issue that is causing login and page errors for some users across the Wave platform. We will share updates when they become available.

2. 8. Mai 2026 um 15:30 UTCresolved

   The issue has been resolved. We apologize for the interruption to your Wave experience today.

1. 8. Mai 2026 um 03:23 UTCinvestigating

   We are currently investigating an increase in errors across Wave. Some users may experience difficulty accessing certain pages or their Wave account altogether.

2. 8. Mai 2026 um 03:41 UTCresolved

   The issue has been resolved. We apologize for the interruption today.

1. 5. Mai 2026 um 21:18 UTCinvestigating

   We are currently investigating an issue that is preventing a subset of users from logging into their Wave accounts properly. We will share more information as it becomes available.

2. 5. Mai 2026 um 22:36 UTCresolved

   The issue has been resolved. We apologize for the interruption today.

1. 29. April 2026 um 17:32 UTCinvestigating

   We have identified and are investigating an issue causing scheduled recurring invoices to not be generated. Automatic recurring charges that happen through those recurring invoices are also impacted due to this. Creating and sending individual invoices, as well as payments against individual invoices are not affected at this time. We thank you for your patience and we will share updates on next steps as they become available.

2. 29. April 2026 um 19:35 UTCmonitoring

   We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.

3. 29. April 2026 um 21:47 UTCresolved

   We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.

1. 20. April 2026 um 17:16 UTCinvestigating

   We are currently investigating an issue leading to increased errors on invoicing-related pages in Wave, for some Wave users and/or their clients.

2. 20. April 2026 um 18:31 UTCresolved

   This incident has been resolved. Thank you for your patience and we apologize for the interruption today.

1. 14. April 2026 um 20:25 UTCidentified

   Some clients of Wave Payment users are unable to input their Credit Card details for Payment processing through Wave generated Invoices and Payment Links. We are looking into this.

2. 14. April 2026 um 20:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14. April 2026 um 21:01 UTCresolved

   This incident has been resolved.

1. 13. April 2026 um 18:20 UTCinvestigating

   We are investigating reports that users are unable to sign in to Wave through their mobile app. While we investigate, users can still access Wave through our web application. You can access the web application through a desktop browser or your mobile browser through https://my.waveapps.com/login/

2. 14. April 2026 um 13:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14. April 2026 um 19:44 UTCmonitoring

   We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app

4. 14. April 2026 um 20:06 UTCresolved

   We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app

1. 9. April 2026 um 13:51 UTCmonitoring

   Wave is currently impacted by an incident occurring with our Payroll partner. Payroll users might find that taking Payroll related actions is delayed or some pages are not loading. Our partner has released a fix and we are monitoring. Further updates will be posted as new information becomes available.

2. 9. April 2026 um 17:06 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 9. April 2026 um 17:07 UTCresolved

   Issue is now resolved. We thank you for your patience.

1. 20. März 2026 um 16:26 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Google Play billing is experiencing an issue, impacting existing Wave customers on Android from upgrading to Pro or Receipts Plans via mobile. New Wave customers on Android are also blocked from completing sign-up via mobile. Web application access and sign-up is not impacted. Further updates will be posted as new information becomes available.

2. 20. März 2026 um 21:05 UTCresolved

   This incident has been resolved on the Google Play side, and Android billing should now work as expected.

1. 12. März 2026 um 17:23 UTCinvestigating

   We are investigating reports that invoices and estimate emails are not sending to recipients. Further updates to follow.

2. 12. März 2026 um 17:51 UTCresolved

   Issues with invoice and estimate emails not being sent to recipients has been resolved. We apologize for the inconvenience during this time.