Störungsverlauf von Webdam

1. 14. September 2026 um 16:20 UTCinvestigating

   Wir untersuchen aktiv einen Vorfall, der intermittierende 502 Bad Gateway-Fehler, Navigationslatenz und Upload- / Download-Verzögerungen für Webdam-Benutzer verursacht. Während unser Engineering-Team daran arbeitet, die Ursache in der Backend-Infrastruktur zu identifizieren, können Benutzer versuchen, ihre Seite als temporären Workaround zu aktualisieren. Wir werden weitere Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 14. September 2026 um 16:21 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 14. September 2026 um 17:16 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

4. 14. September 2026 um 19:33 UTCmonitoring

   Es wurde ein Fix implementiert, und wir überwachen die Ergebnisse.

5. 14. September 2026 um 21:55 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Januar 2026 um 23:07 UTCinvestigating

   We are currently experiencing issues with downloads. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 16. Januar 2026 um 23:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. Januar 2026 um 00:12 UTCresolved

   This incident has been resolved.

1. 20. Oktober 2025 um 21:33 UTCinvestigating

   There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 21. Oktober 2025 um 00:32 UTCmonitoring

   The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation. There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.

3. 21. Oktober 2025 um 17:57 UTCresolved

   This incident has been resolved.

1. 13. August 2025 um 17:40 UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 13. August 2025 um 18:25 UTCresolved

   A fix has been implemented, and we are monitoring the results.

1. 11. April 2025 um 15:52 UTCinvestigating

   We are currently investigating issues.

2. 11. April 2025 um 16:21 UTCidentified

   The issue has been identified, and we are working on a solution.

3. 11. April 2025 um 18:02 UTCidentified

   We are continuing to work on a fix for this issue.

4. 11. April 2025 um 20:29 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11. April 2025 um 23:01 UTCresolved

   The incident has been resolved.

1. 25. Februar 2025 um 21:13 UTCinvestigating

   We are investigating reports of delayed or not receiving email notifications.

2. 25. Februar 2025 um 22:37 UTCidentified

   The issue has been identified, and we are working on a solution.

3. 26. Februar 2025 um 16:36 UTCmonitoring

   A fix has been implemented, and we are monitoring the results of email deliveries.

4. 26. Februar 2025 um 20:00 UTCmonitoring

   We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with [email protected] for assistance.

5. 28. Februar 2025 um 00:21 UTCmonitoring

   We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level. If you're encountering any issues or need further assistance, please reach out to us at [email protected].

6. 1. März 2025 um 00:58 UTCmonitoring

   We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].

7. 3. März 2025 um 20:48 UTCresolved

   This incident has been resolved. Email delivery is now functional.

1. 4. November 2024 um 18:37 UTCinvestigating

   We are currently investigating this issue.

2. 4. November 2024 um 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 4. November 2024 um 19:42 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 4. November 2024 um 19:49 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 4. November 2024 um 20:56 UTCresolved

   The incident around assets stuck processing has been resolved.

1. 19. September 2024 um 22:09 UTCinvestigating

   Brand Portal is accessible, but if users encounter an error, please have them refresh the page. We are currently investigating API errors connected with integration access.

2. 19. September 2024 um 23:26 UTCidentified

   The issue for Brand Portal access has been identified, and a fix is being implemented.

3. 19. September 2024 um 23:42 UTCmonitoring

   A fix has been implemented for BP access and API errors. We are monitoring the results.

4. 20. September 2024 um 15:50 UTCidentified

   The team has identified issues with access to Brand Portal and integration, and a fix is being implemented.

5. 20. September 2024 um 17:45 UTCidentified

   We are actively working on implementing a fix for all the affected servers.

6. 20. September 2024 um 23:19 UTCmonitoring

   API is now operational; we're still addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

7. 23. September 2024 um 14:02 UTCmonitoring

   We are addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

8. 23. September 2024 um 16:58 UTCidentified

   We are addressing intermittent timeouts with the Brand Portal. But if users encounter an error, please have them refresh the page. We are currently investigating API errors.

9. 24. September 2024 um 00:46 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

10. 24. September 2024 um 21:42 UTCmonitoring

    We are continuing to monitor the results of our fix. If you experience any errors, please contact Support.

11. 26. September 2024 um 17:31 UTCidentified

    The team has identified issues and a fix is being implemented.

12. 26. September 2024 um 20:57 UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability. If you encounter any errors, please contact Support.

13. 26. September 2024 um 20:57 UTCmonitoring

    We are continuing to monitor for any further issues.

14. 27. September 2024 um 23:36 UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability and have confirmed a reduction in errors. If you encounter an error logging in, please refresh your web browser. If an API call fails with a 5xx error, retrying the call should be successful.

15. 30. September 2024 um 15:25 UTCinvestigating

    While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely. As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. We will provide updates as new information becomes available.

16. 30. September 2024 um 15:42 UTCidentified

    As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. The team has identified issues and a fix is being implemented.

17. 1. Oktober 2024 um 23:19 UTCmonitoring

    The API is now operational, but you may still encounter some login/logout errors in BP/Core as the system works through the backlog. We are actively monitoring the situation to ensure everything stabilizes as quickly as possible.

18. 3. Oktober 2024 um 17:37 UTCinvestigating

    We are conducting further investigation into the BP/Core performance. While BP/Core is currently accessible, please refresh the page if users experience any errors. The API remains operational.

19. 3. Oktober 2024 um 20:34 UTCidentified

    The BP/Core issue has been identified and a fix is being implemented. The API remains operational.

20. 7. Oktober 2024 um 18:50 UTCinvestigating

    We are having issues with Single Sign-On (SSO) login and logout functionalities. Our engineering team is investigating the problem and working on a fix. In the meantime, you may try the following steps to mitigate the problem: - Refresh your page - Clear your cache and cookies - Use a different browser

21. 8. Oktober 2024 um 16:54 UTCidentified

    We have identified the issue, and we are currently upgrading our servers with a fix.

22. 9. Oktober 2024 um 16:05 UTCinvestigating

    While a potential cause was previously identified, related problems persist. We are conducting further investigation into patterns with the BP/Core SSO and local users login and logout functionalities.

23. 11. Oktober 2024 um 17:58 UTCinvestigating

    We are continuing our investigation with login and logout issues. Please refresh your webpage as a temporary workaround.

24. 14. Oktober 2024 um 17:54 UTCidentified

    Our engineering team has identified the issue with our servers and will be implementing a fix. Portals should begin to see improvements following this update.

25. 15. Oktober 2024 um 00:13 UTCmonitoring

    Our engineering team has implemented a fix for our servers, and we are now monitoring server behavior closely.

26. 15. Oktober 2024 um 18:41 UTCmonitoring

    We are still monitoring the fix that has been implemented. If you continue to encounter issues, please try the following steps: Clear your cache and cookies. Remove any bookmarks related to the portal. Access the portal using your domain URL (e.g., your-webdam-domain.webdamdb.com).

27. 17. Oktober 2024 um 00:54 UTCresolved

    Following several identified improvement areas, we’ve seen a notable decline in error reports. As a result, we are now marking this incident as resolved. We are reclassifying it as a bug priority rather than closing it completely. We will continue to work on this in our current sprint. Future updates will be communicated directly through your support ticket rather than via this status page. Please submit a support ticket if you are still experiencing this issue and haven’t yet reported it. This will help our teams focus on higher-priority issues impacting the platform. Thank you for your understanding and cooperation.

1. 2. September 2024 um 08:57 UTCinvestigating

   We have identified the issue and a fix is being implemented.

2. 2. September 2024 um 09:09 UTCmonitoring

   A fix has been implemented and we are continuing to monitor for any further issues.

3. 2. September 2024 um 13:08 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2. September 2024 um 13:20 UTCresolved

   This incident has been resolved.

1. 29. Juli 2024 um 14:02 UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 29. Juli 2024 um 14:08 UTCidentified

   The issue has been identified, and a fix has been implemented.

3. 29. Juli 2024 um 14:15 UTCidentified

   We are continuing to work on a fix for this issue.

4. 29. Juli 2024 um 14:30 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 29. Juli 2024 um 18:48 UTCresolved

   The incident has been resolved.

1. 22. Juli 2024 um 07:58 UTCinvestigating

   We are currently investigating this issue.

2. 22. Juli 2024 um 10:47 UTCidentified

   the issue has been identified, and a fix is being implemented.

3. 22. Juli 2024 um 10:56 UTCmonitoring

   The fix has been implemented, and we are monitoring the results.

4. 22. Juli 2024 um 17:05 UTCresolved

   This incident has been resolved.

1. 19. Juli 2024 um 16:01 UTCinvestigating

   We are currently investigating this issue.

2. 19. Juli 2024 um 16:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 19. Juli 2024 um 16:25 UTCidentified

   Due to the global Cloudstrike issue, Workstream proofing is currently unavailable. We will provide an update once we have more information.

4. 19. Juli 2024 um 22:29 UTCmonitoring

   A 3rd party fix has been implemented, and we are monitoring the results.

5. 20. Juli 2024 um 00:24 UTCresolved

   This incident has been resolved.

1. 10. Juli 2024 um 15:37 UTCinvestigating

   We are currently investigating this issue.

2. 10. Juli 2024 um 16:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. Juli 2024 um 16:22 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10. Juli 2024 um 16:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 10. Juli 2024 um 16:59 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 10. Juli 2024 um 18:09 UTCresolved

   This incident has been resolved.

1. 1. Juli 2024 um 16:34 UTCinvestigating

   We are currently investigating this issue.

2. 1. Juli 2024 um 16:43 UTCinvestigating

   While we are investigating a single download issue, batch download requests are still operational and can be used if needed.

3. 1. Juli 2024 um 18:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1. Juli 2024 um 19:07 UTCidentified

   We are continuing to work on a fix for single download requests and asset processing.

5. 1. Juli 2024 um 21:23 UTCmonitoring

   A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.

6. 2. Juli 2024 um 13:13 UTCresolved

   This incident has been resolved.

1. 20. Juni 2024 um 18:01 UTCinvestigating

   We are currently investigating this issue.

2. 20. Juni 2024 um 20:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21. Juni 2024 um 13:49 UTCresolved

   This incident has been resolved.

1. 14. Juni 2024 um 15:16 UTCinvestigating

   We are currently investigating brand portal view not fully loading.

2. 14. Juni 2024 um 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14. Juni 2024 um 19:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14. Juni 2024 um 19:42 UTCresolved

   This incident has been resolved.

1. 11. Juni 2024 um 22:05 UTCinvestigating

   We are currently investigating this issue

2. 11. Juni 2024 um 22:12 UTCinvestigating

   We are continuing to investigate this issue.

3. 11. Juni 2024 um 23:03 UTCidentified

   The issue has been identified, and a fix is being developed.

4. 12. Juni 2024 um 01:49 UTCidentified

   A fix has been identified and is being reviewed

5. 12. Juni 2024 um 15:53 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

6. 13. Juni 2024 um 16:16 UTCresolved

   This issue has been confirmed to be resolved.

1. 10. Juni 2024 um 20:32 UTCinvestigating

   We are currently investigating download request delays.

2. 10. Juni 2024 um 20:44 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. Juni 2024 um 20:46 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 10. Juni 2024 um 22:08 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11. Juni 2024 um 00:47 UTCresolved

   The incident has been resolved.

1. 21. Mai 2024 um 14:44 UTCinvestigating

   We are currently investigating a report of latency in accessing the DAM

2. 21. Mai 2024 um 15:31 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 21. Mai 2024 um 17:27 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 21. Mai 2024 um 22:16 UTCresolved

   This incident has been resolved.

1. 15. Mai 2024 um 19:31 UTCinvestigating

   We are currently investigating this issue.

2. 15. Mai 2024 um 20:45 UTCinvestigating

   A fix has been implemented, and we are monitoring the results.

3. 15. Mai 2024 um 22:37 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 16. Mai 2024 um 16:51 UTCresolved

   This incident for download request has been resolved.