50 Webdam incidents · April 2022 — official updates, affected components, duration and resolution details.
We are currently experiencing issues with downloads. We are working hard on the solution of this problem and will keep you updated on the progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.
The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation. There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.
This incident has been resolved.
We are currently investigating reports that Webdam is not loading.
A fix has been implemented, and we are monitoring the results.
We are currently investigating issues.
The issue has been identified, and we are working on a solution.
We are continuing to work on a fix for this issue.
A fix has been implemented, and we are monitoring the results.
The incident has been resolved.
We are investigating reports of delayed or not receiving email notifications.
The issue has been identified, and we are working on a solution.
A fix has been implemented, and we are monitoring the results of email deliveries.
We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with [email protected] for assistance.
We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level. If you're encountering any issues or need further assistance, please reach out to us at [email protected].
We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].
This incident has been resolved. Email delivery is now functional.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results.
The incident around assets stuck processing has been resolved.
Brand Portal is accessible, but if users encounter an error, please have them refresh the page. We are currently investigating API errors connected with integration access.
The issue for Brand Portal access has been identified, and a fix is being implemented.
A fix has been implemented for BP access and API errors. We are monitoring the results.
The team has identified issues with access to Brand Portal and integration, and a fix is being implemented.
We are actively working on implementing a fix for all the affected servers.
API is now operational; we're still addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).
We are addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).
We are addressing intermittent timeouts with the Brand Portal. But if users encounter an error, please have them refresh the page. We are currently investigating API errors.
A fix has been implemented, and we are monitoring the results.
We are continuing to monitor the results of our fix. If you experience any errors, please contact Support.
The team has identified issues and a fix is being implemented.
A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability. If you encounter any errors, please contact Support.
We are continuing to monitor for any further issues.
A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability and have confirmed a reduction in errors. If you encounter an error logging in, please refresh your web browser. If an API call fails with a 5xx error, retrying the call should be successful.
While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely. As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. We will provide updates as new information becomes available.
As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. The team has identified issues and a fix is being implemented.
The API is now operational, but you may still encounter some login/logout errors in BP/Core as the system works through the backlog. We are actively monitoring the situation to ensure everything stabilizes as quickly as possible.
We are conducting further investigation into the BP/Core performance. While BP/Core is currently accessible, please refresh the page if users experience any errors. The API remains operational.
The BP/Core issue has been identified and a fix is being implemented. The API remains operational.
We are having issues with Single Sign-On (SSO) login and logout functionalities. Our engineering team is investigating the problem and working on a fix. In the meantime, you may try the following steps to mitigate the problem: - Refresh your page - Clear your cache and cookies - Use a different browser
We have identified the issue, and we are currently upgrading our servers with a fix.
While a potential cause was previously identified, related problems persist. We are conducting further investigation into patterns with the BP/Core SSO and local users login and logout functionalities.
We are continuing our investigation with login and logout issues. Please refresh your webpage as a temporary workaround.
Our engineering team has identified the issue with our servers and will be implementing a fix. Portals should begin to see improvements following this update.
Our engineering team has implemented a fix for our servers, and we are now monitoring server behavior closely.
We are still monitoring the fix that has been implemented. If you continue to encounter issues, please try the following steps: Clear your cache and cookies. Remove any bookmarks related to the portal. Access the portal using your domain URL (e.g., your-webdam-domain.webdamdb.com).
Following several identified improvement areas, we’ve seen a notable decline in error reports. As a result, we are now marking this incident as resolved. We are reclassifying it as a bug priority rather than closing it completely. We will continue to work on this in our current sprint. Future updates will be communicated directly through your support ticket rather than via this status page. Please submit a support ticket if you are still experiencing this issue and haven’t yet reported it. This will help our teams focus on higher-priority issues impacting the platform. Thank you for your understanding and cooperation.
We have identified the issue and a fix is being implemented.
A fix has been implemented and we are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports that Webdam is not loading.
The issue has been identified, and a fix has been implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented, and we are monitoring the results.
The incident has been resolved.
We are currently investigating this issue.
the issue has been identified, and a fix is being implemented.
The fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
Due to the global Cloudstrike issue, Workstream proofing is currently unavailable. We will provide an update once we have more information.
A 3rd party fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
While we are investigating a single download issue, batch download requests are still operational and can be used if needed.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for single download requests and asset processing.
A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating brand portal view not fully loading.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue
We are continuing to investigate this issue.
The issue has been identified, and a fix is being developed.
A fix has been identified and is being reviewed
A fix has been implemented, and we are monitoring the results.
This issue has been confirmed to be resolved.
We are currently investigating download request delays.
We are continuing to investigate this issue.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results.
The incident has been resolved.
We are currently investigating a report of latency in accessing the DAM
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented, and we are monitoring the results.
A fix has been implemented, and we are monitoring the results.
This incident for download request has been resolved.
We are currently updating our authentication service. Users will be unable to login during this time. We estimate this will be complete by early morning on April 16.
The LinkrUI update has been completed. Users are now able to login.