Störungsverlauf von Wink

App notifications not being received

Beginn 16. September 2024 um 17:41 UTC 90d 9h

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Wink Core API

16. September 2024 um 17:41 UTCinvestigating
We are currently investigating this issue.
12. Dezember 2024 um 16:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16. Dezember 2024 um 03:18 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 26. Juni 2024 um 00:20 UTC 18h 11m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Alexa IntegrationGoogle Home IntegrationWink Hub API

26. Juni 2024 um 00:20 UTCinvestigating
We are currently investigating this issue.
26. Juni 2024 um 17:18 UTCidentified
The issue has been identified and a fix is being implemented.
26. Juni 2024 um 18:31 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 18. Dezember 2023 um 16:58 UTC 9d 4h

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Alexa IntegrationGoogle Home IntegrationWink Hub API

18. Dezember 2023 um 16:58 UTCinvestigating
We are currently investigating an issue with controlling Hub-connected devices.
22. Dezember 2023 um 23:40 UTCinvestigating
We are continuing to investigate this issue.
24. Dezember 2023 um 19:14 UTCmonitoring
A fix has been implemented and we are monitoring the results.
27. Dezember 2023 um 21:19 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 7. Oktober 2023 um 22:32 UTC 3d 0h

OutageKritischer Vorfall

Betroffene Komponenten

Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration

7. Oktober 2023 um 22:32 UTCinvestigating
We are investigating issues with logging in and controlling devices.
10. Oktober 2023 um 16:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. Oktober 2023 um 23:11 UTCresolved
This incident has been resolved.

Hub API Connectivity Issues

Beginn 29. August 2023 um 02:49 UTC 3d 3h

Pending

Betroffene Komponenten

Alexa IntegrationGoogle Home IntegrationWink Hub API

29. August 2023 um 02:49 UTCinvestigating
We are currently investigating this issue.
1. September 2023 um 06:35 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 4. August 2023 um 15:43 UTC 3d 0h

OutageKritischer Vorfall

Betroffene Komponenten

Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration

4. August 2023 um 15:43 UTCinvestigating
We are currently investigating an issue with accessing and controlling Wink-connected devices.
4. August 2023 um 21:31 UTCinvestigating
We are continuing to investigate this issue.
6. August 2023 um 00:53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
7. August 2023 um 16:08 UTCresolved
This incident has been resolved.

Wink App & Device Connectivity/Control Issues

Beginn 13. Mai 2023 um 01:12 UTC 25d 13h

OutageKritischer Vorfall

Betroffene Komponenten

Wink Core APIAlexa IntegrationGoogle Home Integration

13. Mai 2023 um 01:12 UTCinvestigating
We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.
13. Mai 2023 um 01:14 UTCinvestigating
We are continuing to investigate this issue.
15. Mai 2023 um 21:27 UTCidentified
The issue has been identified and a fix is being implemented.
6. Juni 2023 um 03:18 UTCidentified
We are continuing to work on a fix for this issue.
6. Juni 2023 um 14:50 UTCmonitoring
A fix has been implemented and we are monitoring the results.
7. Juni 2023 um 15:07 UTCresolved
This incident has been resolved.

Philips Hue Control Issues

Beginn 29. März 2023 um 13:39 UTC 7d 7h

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Wink Core API

29. März 2023 um 13:39 UTCinvestigating
We are investigating an incident affecting some accounts which is preventing control and re-linking of Philips Hue devices.
5. April 2023 um 21:06 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 14. November 2022 um 17:46 UTC 179d 7h

OutageKritischer Vorfall

Betroffene Komponenten

Wink Core API

14. November 2022 um 17:46 UTCinvestigating
We are currently investigating this issue.
22. November 2022 um 01:13 UTCinvestigating
We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.
7. Januar 2023 um 13:48 UTCinvestigating
We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.
13. Mai 2023 um 01:13 UTCinvestigating
We are continuing to investigate this issue.
13. Mai 2023 um 01:16 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 29. September 2022 um 14:46 UTC 8d 5h

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Wink Hub API

29. September 2022 um 14:46 UTCinvestigating
We are currently investigating an issue controlling Hub-connected devices.
7. Oktober 2022 um 20:41 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 1. Juli 2022 um 01:09 UTC 26d 16h

OutageKritischer Vorfall

Betroffene Komponenten

Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration

1. Juli 2022 um 01:09 UTCidentified
The issue has been identified and our team is working on a fix.
12. Juli 2022 um 16:09 UTCidentified
We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.
22. Juli 2022 um 15:15 UTCidentified
A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.
25. Juli 2022 um 22:09 UTCmonitoring
A fix has been implemented and we are monitoring the results.
27. Juli 2022 um 02:59 UTCidentified
We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.
27. Juli 2022 um 17:12 UTCresolved
This incident has been resolved.

Password Reset and Account Confirmation Email Disruption

Beginn 1. März 2021 um 22:53 UTC 114d 16h

Pending

1. März 2021 um 22:53 UTCinvestigating
We are currently investigating an issue with emails not being sent for Password Resets, Account Confirmations, and Robot effects.
24. Juni 2021 um 15:32 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 25. Januar 2021 um 14:19 UTC 10d 5h

OutageKritischer Vorfall

Betroffene Komponenten

25. Januar 2021 um 14:19 UTCinvestigating
We are currently investigating an issue with Alexa control and app activity
25. Januar 2021 um 15:44 UTCinvestigating
We are currently investigating an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.
25. Januar 2021 um 16:14 UTCinvestigating
We are continuing to investigate this issue.
26. Januar 2021 um 01:30 UTCinvestigating
We are continuing to investigate an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.
27. Januar 2021 um 15:44 UTCidentified
We have identified the issue and are working on implementing a fix. We are still encouraging our users to refrain from unplugging their Wink Hubs as Local Control is not affected.
28. Januar 2021 um 23:26 UTCidentified
We have identified the issue and are implementing a fix.
1. Februar 2021 um 20:30 UTCidentified
Progress is ongoing and we are still working toward a resolution to get all systems online. We will update this page as new information becomes available.
3. Februar 2021 um 16:53 UTCidentified
We have applied a solution to resolve connectivity and we will have the services up soon. Wink Hubs will begin reconnecting in phases. We will update you all again shortly.
4. Februar 2021 um 16:06 UTCmonitoring
A fix has been implemented and we are monitoring the results. Most Hubs are back online.
4. Februar 2021 um 19:40 UTCresolved
This incident has been resolved.

Sensi Service Disruption

Beginn 1. Dezember 2020 um 05:45 UTC 2h 26m

OutageKritischer Vorfall

Betroffene Komponenten

Sensi integration

1. Dezember 2020 um 05:45 UTCinvestigating
Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.
1. Dezember 2020 um 07:27 UTCmonitoring
Sensi has a fix in place and are monitoring.
1. Dezember 2020 um 08:11 UTCresolved
This incident has been resolved.

Google Home Integration Service Disruption

Beginn 6. Oktober 2020 um 15:23 UTC 13m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Google Home Integration

6. Oktober 2020 um 15:23 UTCinvestigating
Our Google Home integration is currently experiencing issues due to maintenance being performed by an upstream provider. We will update this status page when the issue is resolved
6. Oktober 2020 um 15:36 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 10. September 2020 um 22:20 UTC 2d 2h

OutageSchwerwiegender Vorfall

Betroffene Komponenten

10. September 2020 um 22:20 UTCinvestigating
We are currently investigating an issue controlling devices connected to Wink.
11. September 2020 um 02:03 UTCinvestigating
We are continuing to investigate this issue.
11. September 2020 um 22:28 UTCidentified
The issue has been identified and a fix is being implemented.
12. September 2020 um 02:15 UTCidentified
We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online
12. September 2020 um 16:27 UTCidentified
We are continuing to work on a fix for this issue.
12. September 2020 um 20:32 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13. September 2020 um 00:30 UTCmonitoring
We are continuing to monitor for any further issues.
13. September 2020 um 01:19 UTCresolved
This incident has been resolved.

Wink Connectivity Issues

Beginn 31. Juli 2020 um 04:36 UTC 7h 55m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Wink Hub API

31. Juli 2020 um 04:36 UTCinvestigating
We are receiving reports of some Wink Hubs going offline and are investigating the issue.
31. Juli 2020 um 12:30 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 26. Juli 2020 um 00:44 UTC 1h 23m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

26. Juli 2020 um 00:44 UTCinvestigating
We are currently investigating issues controlling Wink devices by voice and in the app.
26. Juli 2020 um 01:31 UTCidentified
The issue has been identified and a fix is being implemented.
26. Juli 2020 um 01:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. Juli 2020 um 02:07 UTCresolved
This incident has been resolved.

Wink Connectivity Issues

Beginn 1. Juli 2020 um 17:58 UTC 24m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration

1. Juli 2020 um 17:58 UTCinvestigating
We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.
1. Juli 2020 um 18:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1. Juli 2020 um 18:22 UTCresolved
This incident has been resolved.

Connectivity Issues

Beginn 26. Juni 2020 um 18:40 UTC 2h 40m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration

26. Juni 2020 um 18:40 UTCinvestigating
We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.
26. Juni 2020 um 20:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. Juni 2020 um 21:20 UTCresolved
This incident has been resolved.