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    48 Wink incidents · März 2019 — official updates, affected components, duration and resolution details.

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    App notifications not being received

    Beginn 16. September 2024 um 17:41 UTC · 90d 9h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Wink Core API
    1. 16. September 2024 um 17:41 UTCinvestigating

      We are currently investigating this issue.

    2. 12. Dezember 2024 um 16:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16. Dezember 2024 um 03:18 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 26. Juni 2024 um 00:20 UTC · 18h 11m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 26. Juni 2024 um 00:20 UTCinvestigating

      We are currently investigating this issue.

    2. 26. Juni 2024 um 17:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26. Juni 2024 um 18:31 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 18. Dezember 2023 um 16:58 UTC · 9d 4h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 18. Dezember 2023 um 16:58 UTCinvestigating

      We are currently investigating an issue with controlling Hub-connected devices.

    2. 22. Dezember 2023 um 23:40 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24. Dezember 2023 um 19:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27. Dezember 2023 um 21:19 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 7. Oktober 2023 um 22:32 UTC · 3d 0h

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 7. Oktober 2023 um 22:32 UTCinvestigating

      We are investigating issues with logging in and controlling devices.

    2. 10. Oktober 2023 um 16:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10. Oktober 2023 um 23:11 UTCresolved

      This incident has been resolved.

    Hub API Connectivity Issues

    Beginn 29. August 2023 um 02:49 UTC · 3d 3h

    Pending
    Betroffene Komponenten
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 29. August 2023 um 02:49 UTCinvestigating

      We are currently investigating this issue.

    2. 1. September 2023 um 06:35 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 4. August 2023 um 15:43 UTC · 3d 0h

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 4. August 2023 um 15:43 UTCinvestigating

      We are currently investigating an issue with accessing and controlling Wink-connected devices.

    2. 4. August 2023 um 21:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6. August 2023 um 00:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7. August 2023 um 16:08 UTCresolved

      This incident has been resolved.

    Wink App & Device Connectivity/Control Issues

    Beginn 13. Mai 2023 um 01:12 UTC · 25d 13h

    OutageKritischer Vorfall
    Betroffene Komponenten
    Wink Core APIAlexa IntegrationGoogle Home Integration
    1. 13. Mai 2023 um 01:12 UTCinvestigating

      We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.

    2. 13. Mai 2023 um 01:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15. Mai 2023 um 21:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6. Juni 2023 um 03:18 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 6. Juni 2023 um 14:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 7. Juni 2023 um 15:07 UTCresolved

      This incident has been resolved.

    Philips Hue Control Issues

    Beginn 29. März 2023 um 13:39 UTC · 7d 7h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Wink Core API
    1. 29. März 2023 um 13:39 UTCinvestigating

      We are investigating an incident affecting some accounts which is preventing control and re-linking of Philips Hue devices.

    2. 5. April 2023 um 21:06 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 14. November 2022 um 17:46 UTC · 179d 7h

    OutageKritischer Vorfall
    Betroffene Komponenten
    Wink Core API
    1. 14. November 2022 um 17:46 UTCinvestigating

      We are currently investigating this issue.

    2. 22. November 2022 um 01:13 UTCinvestigating

      We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    3. 7. Januar 2023 um 13:48 UTCinvestigating

      We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    4. 13. Mai 2023 um 01:13 UTCinvestigating

      We are continuing to investigate this issue.

    5. 13. Mai 2023 um 01:16 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 29. September 2022 um 14:46 UTC · 8d 5h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Wink Hub API
    1. 29. September 2022 um 14:46 UTCinvestigating

      We are currently investigating an issue controlling Hub-connected devices.

    2. 7. Oktober 2022 um 20:41 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 1. Juli 2022 um 01:09 UTC · 26d 16h

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 1. Juli 2022 um 01:09 UTCidentified

      The issue has been identified and our team is working on a fix.

    2. 12. Juli 2022 um 16:09 UTCidentified

      We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.

    3. 22. Juli 2022 um 15:15 UTCidentified

      A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.

    4. 25. Juli 2022 um 22:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 27. Juli 2022 um 02:59 UTCidentified

      We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.

    6. 27. Juli 2022 um 17:12 UTCresolved

      This incident has been resolved.

    Password Reset and Account Confirmation Email Disruption

    Beginn 1. März 2021 um 22:53 UTC · 114d 16h

    Pending
    1. 1. März 2021 um 22:53 UTCinvestigating

      We are currently investigating an issue with emails not being sent for Password Resets, Account Confirmations, and Robot effects.

    2. 24. Juni 2021 um 15:32 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 25. Januar 2021 um 14:19 UTC · 10d 5h

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 25. Januar 2021 um 14:19 UTCinvestigating

      We are currently investigating an issue with Alexa control and app activity

    2. 25. Januar 2021 um 15:44 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    3. 25. Januar 2021 um 16:14 UTCinvestigating

      We are continuing to investigate this issue.

    4. 26. Januar 2021 um 01:30 UTCinvestigating

      We are continuing to investigate an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    5. 27. Januar 2021 um 15:44 UTCidentified

      We have identified the issue and are working on implementing a fix. We are still encouraging our users to refrain from unplugging their Wink Hubs as Local Control is not affected.

    6. 28. Januar 2021 um 23:26 UTCidentified

      We have identified the issue and are implementing a fix.

    7. 1. Februar 2021 um 20:30 UTCidentified

      Progress is ongoing and we are still working toward a resolution to get all systems online. We will update this page as new information becomes available.

    8. 3. Februar 2021 um 16:53 UTCidentified

      We have applied a solution to resolve connectivity and we will have the services up soon. Wink Hubs will begin reconnecting in phases. We will update you all again shortly.

    9. 4. Februar 2021 um 16:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Most Hubs are back online.

    10. 4. Februar 2021 um 19:40 UTCresolved

      This incident has been resolved.

    Sensi Service Disruption

    Beginn 1. Dezember 2020 um 05:45 UTC · 2h 26m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Sensi integration
    1. 1. Dezember 2020 um 05:45 UTCinvestigating

      Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.

    2. 1. Dezember 2020 um 07:27 UTCmonitoring

      Sensi has a fix in place and are monitoring.

    3. 1. Dezember 2020 um 08:11 UTCresolved

      This incident has been resolved.

    Google Home Integration Service Disruption

    Beginn 6. Oktober 2020 um 15:23 UTC · 13m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Google Home Integration
    1. 6. Oktober 2020 um 15:23 UTCinvestigating

      Our Google Home integration is currently experiencing issues due to maintenance being performed by an upstream provider. We will update this status page when the issue is resolved

    2. 6. Oktober 2020 um 15:36 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 10. September 2020 um 22:20 UTC · 2d 2h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 10. September 2020 um 22:20 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink.

    2. 11. September 2020 um 02:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11. September 2020 um 22:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 12. September 2020 um 02:15 UTCidentified

      We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online

    5. 12. September 2020 um 16:27 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 12. September 2020 um 20:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    7. 13. September 2020 um 00:30 UTCmonitoring

      We are continuing to monitor for any further issues.

    8. 13. September 2020 um 01:19 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Beginn 31. Juli 2020 um 04:36 UTC · 7h 55m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Wink Hub API
    1. 31. Juli 2020 um 04:36 UTCinvestigating

      We are receiving reports of some Wink Hubs going offline and are investigating the issue.

    2. 31. Juli 2020 um 12:30 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 26. Juli 2020 um 00:44 UTC · 1h 23m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 26. Juli 2020 um 00:44 UTCinvestigating

      We are currently investigating issues controlling Wink devices by voice and in the app.

    2. 26. Juli 2020 um 01:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26. Juli 2020 um 01:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26. Juli 2020 um 02:07 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Beginn 1. Juli 2020 um 17:58 UTC · 24m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 1. Juli 2020 um 17:58 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 1. Juli 2020 um 18:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1. Juli 2020 um 18:22 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Beginn 26. Juni 2020 um 18:40 UTC · 2h 40m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 26. Juni 2020 um 18:40 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 26. Juni 2020 um 20:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26. Juni 2020 um 21:20 UTCresolved

      This incident has been resolved.