50 Wiredrive incidents · Juni 2016 — official updates, affected components, duration and resolution details.
We have identified a service interruption that has caused possible instability issues to the system and may impact use of service. We have identified this issue through one of our upstream providers and are currently working on the issue.
This is now resolved. We are now currently monitoring the situation.
This incident has been resolved.
Our Engineering Team has identified an issue impacting Wiredrive logins. Users may have difficulties loging into Wiredrive.
Our engineering team is still investigating the cause of the issue. We will continue to provide updates.
Our team has identified the cause of the error and is currently working on resolving it.
Our team has implemented a fix and we are currently monitoring the results. We believe users should start seeing successful logins.
The issue has been resolved and all monitoring has been completed by our team.
The WireDrive Marketing website is down due to an issue with an upstream provider. Wiredrive Engineering is investigating. You can continue to login at myteam.wiredrive.com.
The issue with our upstream provider has been identified. Efforts to resolve are continuing. Updates will be provided as they are available.
The WireDrive Marketing website is now showing as operational. Engineering will monitor the situation. We will provide updates as available until full resolution is confirmed.
The WireDrive Marketing website issue has been resolved.
Wiredrive is not loading. Our engineers have identified the underlying issue and are working urgently to restore access.
This has been resolved. Wiredrive is now loading properly. Our engineers are continuing to monitor closely to ensure that there is no further interruption to service.
This has been resolved.
Our upstream provider has identified an issue that is impacting Wirdrive. Wiredrive engineering is taking steps to address the issue.
Our upstream provider has confirmed resolution of this event. Our engineers are continuing to monitor system usage closely to prevent further interruptions.
After monitoring, our engineers have confirmed the issue is now resolved.
Files newly uploaded to Wiredrive will be delayed in generating previews and thumbnails due to a congestion issue with our encode queue. Our engineering team has identified the cause of this issue and is working to resolve it.
Our engineers have released a solution and we are seeing signs of the congestion diminishing. Some file previews and thumbnails are now successfully generating.
The congestion has cleared and any paused files should now generate previews and thumbnails successfully. New files will generate previews and thumbnails as normal. Our engineers can confirm that a small subset of files uploaded during this time encountered an error. If you experienced such an error, we recommend that you re-upload those files. The engineering team is continuing to monitor usage closely to ensure no further interruptions to service.
This has been resolved.
Our engineering team is currently investigating reports of intermittent loading issues for presentation short URLs beginning https://wdrv.it/[link id].
Presentation short URLs beginning https://wdrv.it/[link id] appear to be loading normally. Our engineers continue to monitor system usage closely to ensure that there are no service issues.
This has been resolved.
We are investigating reports of Presentations not loading.
We can confirm that Presentations are not loading due to a timeout by an upstream provider. Our engineers are currently moving to backup resources.
Backup resources have been deployed. Wiredrive Presentations are now loading properly. Our engineers are continuing to monitor system usage to ensure that there are no further interruptions
This is now resolved.
We are aware of an issue with Gmail affecting email delivery. We are monitoring the situation and will provide an update when we have more information.
Our upstream provider has confirmed that this incident is resolved.
We are investigating reports of system emails not being delivered.
We can confirm that system emails are not being delivered due to an issue with an upstream provider. We are working with them to resolve. We would recommend sharing any presentation by selecting "Get Link" as a temporary workaround.
System emails are now being sent through a secondary system, and we can confirm that they are being delivered successfully. We are continuing to monitor the situation with our primary provider.
Our upstream provider has confirmed that this issue is resolved.
We are investigating reports that Wiredrive is not loading for certain users. Our engineering team is actively working toward a solution.
The issue has been identified as an upstream service provider experiencing a partial outage. We are working with the provider to ensure total restoration of service.
Our upstream service provider has confirmed resolution of the underlying issue, and service has returned to normal. We are evaluating remediation steps to ensure that the issue does not recur, and continue to monitor system usage closely.
Our upstream service provider has confirmed resolution of the underlying issue, and service has returned to normal. We are evaluating remediation steps to ensure that the issue does not recur, and continue to monitor system usage closely.
This issue has been fully resolved.
An upstream service provider has reported performance issues in the New England region. We are switching to other resources to ensure that service is not interrupted.
The service provider has confirmed resolution of the issue and we have returned to full normal operation.
Multiple browsers flagged “www.wiredrive.com” with a warning message due to an invalid certificate. The certificate has been updated. There was no security risk during this period.
Users experienced intermittent site loading errors due to issues with an upstream provider from 11:40am-12:00pm ET.
All system notification emails, including presentations, experienced delays due to issues with an upstream service provider, from 10:30am-11:30am EDT. Upstream service provider has confirmed resolution of the issue; delayed messages should now be delivered.
We are currently investigating reports that Wiredrive is inaccessible due to a gateway error.
Service appears to be restored for most customers. We are continuing to monitor system health.
Resolution has been confirmed.
We are currently seeing intermittent issues around projects/library and assets. This also affects client facing links. Our engineers are looking in to identifying the issue and will update within the hour. Thank you for your patience.
We've identified an issue at an upstream hosting provider, we are working with them to resolve.
We have identified the issue with our upstream service provider and are actively working on a fix.
The root cause has been identified and service has been restored. Our engineers continue to monitor the situation.
We have tested the application and all services seem to be back up running normally. Please reach out to [email protected] if you have any further issues.
Our team is currently investigating "internal server error" messages for users trying to access their Wiredrive account. We will post an update in the next 30 minutes as it develops.
Our engineers are actively narrowing down the issues contributing to the “internal server error” messages for Wiredrive accounts. We will continue providing updates as they come.
Our monitoring alerts notified our engineers of a memory leak and our infrastructure became overwhelmed with requests which contributed to the internal server error messages. Our engineers implemented fixes so it won’t occur again in the future. We appreciate your patience while our team rectified these issues to bring Wiredrive back online. Feel free to email [email protected] with any additional questions.
Email notifications for Wiredrive are currently unavailable due to an issue with an upstream provider. We are working on mitigating the issue and are attempting to failover to an alternate provider. Will update the status page with further details when available.
We have switched over to an alternate provider and emails should now be going out successfully. NOTE: Emails that were sent out in the last two hours will be sent out successfully when our upstream provider is back up and running. If you need an email to be received by a client as soon as possible, please resend the link/presentation to them and they will then successfully receive it.
We are continuing to work on a fix for this issue.
We have switched over to an alternate provider and emails should now be going out successfully. NOTE: Emails that were sent out in the last two hours will be sent out successfully when our upstream provider is back up and running. If you need an email to be received by a client as soon as possible, please resend the link/presentation to them and they will then successfully receive it.
Issue is resolved. If you are still experiencing issues please email [email protected]
Our team is currently investigating reports of presentations list in library showing empty and trying to determine the root cause. Will provide more updates as they come.
Our team is still investigating empty presentation lists, as well as links and embed codes showing error messages for existing links. Will provide more updates as they come.
What is happening? We are currently investigating reports of empty presentations in Wiredrive for some users. Existing presentations show up as empty when sending or viewing. Who does this affect? Any user who is sending or viewing presentations. Is there a workaround? Yes. Newly created presentations are not affected and will work as expected. When will service be restored? Our engineers have identified the issue and are currently working on restoring service. Users can expect presentations to return to normal throughout the day. We will post frequent updates as they come.
The issues regarding empty presentations, expired or broken links and missing information for reports in projects and library have been restored and should be working as expected. We want to thank everyone for their patience while our team addressed this issue.