Störungsverlauf von Workramp

1. 31. August 2026 um 14:15 UTCinvestigating

   Einige AI-basierte Funktionen funktionieren derzeit nicht. Unser Team untersucht das Problem aktiv und arbeitet an einem Update. Folgende Merkmale sind derzeit betroffen: -Create Guide via AI - Auswirkungen auf Learn:Up/intern -AI Challenge Grading - Auswirkungen auf Learn:Up/intern AI Text Question Grading - Auswirkungen auf Learn:Up & Academies Wir werden die Situation weiterhin überwachen und hier Updates bereitstellen, wenn wir mehr erfahren. Vielen Dank für Ihre Geduld, während wir daran arbeiten, dies zu lösen.

2. 31. August 2026 um 20:09 UTCidentified

   Unser Backend-Team hat das Problem gefunden und arbeitet an einem Update, um es zu beheben. Sobald dies bestätigt ist, kann unser Team eine Datenkorrektur für das AI Text Question & AI Challenge-Grading durchführen, das derzeit feststeckt. Es steht Ihnen frei, diese manuell zu bewerten, wenn Sie in der Zwischenzeit möchten. Wir werden hier erneut aktualisieren, sobald das Update veröffentlicht wurde und dann wieder, wenn der Datenfix abgeschlossen wurde.

3. 1. September 2026 um 20:50 UTCmonitoring

   Es wurde ein Fix implementiert, und wir überwachen die Ergebnisse. Alle folgenden AI-Funktionen sollten wieder funktionieren: -Create Guide über AI AI Challenge Grading -AI Text Question Grading Unser Team arbeitet an einem Datenfix für jede Bewertung, die für das AI Text Question Grading-Problem verpasst wurde. Bei herausforderungen sind diese so eingerichtet, dass sie den ki-grader aufheben und echte benutzer zuweisen, nachdem sie nicht in der lage sind, zu bewerten, so dass diese manuell bewertet werden können. Wenn Sie stattdessen den AI Challenge Grader für alle am 31. August verpassten benötigen, wenden Sie sich bitte an [email protected]

4. 2. September 2026 um 13:41 UTCresolved

   Der Datenfix für das AI Text Question Grading-Problem wurde nun veröffentlicht, sodass dieses Problem nun vollständig behoben wurde. Wenn Sie etwas bemerken oder wenn es etwas gibt, bei dem wir helfen können, wenden Sie sich bitte an [email protected]

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Januar 2026 um 16:39 UTCinvestigating

   Our backend team is aware of the issue and are investigating further

2. 20. Januar 2026 um 16:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results

3. 20. Januar 2026 um 16:46 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20. Januar 2026 um 16:50 UTCresolved

   The incident has been fully resolved

1. 15. Oktober 2025 um 18:57 UTCinvestigating

   We are currently experiencing an outage with the platform and our backend team is investigating the issue.

2. 15. Oktober 2025 um 19:05 UTCidentified

   We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.

3. 15. Oktober 2025 um 19:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15. Oktober 2025 um 22:21 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 15. Oktober 2025 um 22:21 UTCresolved

   This incident has been resolved.

1. 26. September 2025 um 15:35 UTCinvestigating

   We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.

2. 26. September 2025 um 16:29 UTCinvestigating

   This issue is now resolved and SCORM module statuses are syncing as expected.

3. 26. September 2025 um 16:30 UTCresolved

   This issue is now resolved and SCORM module statuses are syncing as expected.

1. 8. September 2025 um 18:14 UTCinvestigating

   Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/

2. 8. September 2025 um 18:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 8. September 2025 um 18:46 UTCmonitoring

   Omni Analytics has implemented a fix and is monitoring the progress.

4. 8. September 2025 um 19:25 UTCresolved

   This incident has been resolved.

1. 3. September 2025 um 16:26 UTCinvestigating

   We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.

2. 3. September 2025 um 17:27 UTCresolved

   This incident has now been resolved.

1. 12. August 2025 um 14:28 UTCinvestigating

   We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.

2. 12. August 2025 um 15:51 UTCresolved

   This incident has been resolved.

1. 8. August 2025 um 16:21 UTCinvestigating

   We are currently investigating an issue with the content search in the Admin Console returning no results.

2. 8. August 2025 um 17:00 UTCidentified

   The issue has been identified and a fix is being applied.

3. 8. August 2025 um 17:04 UTCresolved

   The issue has been resolved and the Admin Console content search is now working as expected.

1. 12. Juni 2025 um 18:35 UTCinvestigating

   Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

2. 12. Juni 2025 um 21:05 UTCresolved

   This incident has been resolved.

1. 10. Juni 2025 um 20:37 UTCresolved

   Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

1. 15. November 2024 um 15:30 UTCinvestigating

   We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

2. 15. November 2024 um 19:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15. November 2024 um 21:52 UTCresolved

   This incident has been resolved.

1. 16. August 2024 um 13:53 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

2. 16. August 2024 um 13:56 UTCmonitoring

   The site is up and running and we are monitoring the results.

3. 16. August 2024 um 15:28 UTCresolved

   This incident has been resolved.

1. 5. April 2024 um 20:40 UTCinvestigating

   We are aware of an issue with our platform intermittently producing a generic errors.

2. 5. April 2024 um 20:42 UTCidentified

   Our backend team is working on resolving the intermittent error. We expect full platform stability soon.

3. 5. April 2024 um 21:19 UTCmonitoring

   We have now deployed a fix and are monitoring the results.

4. 5. April 2024 um 21:47 UTCresolved

   This incident has been resolved.

1. 2. April 2024 um 15:45 UTCidentified

   Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

2. 2. April 2024 um 16:14 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

3. 2. April 2024 um 16:35 UTCidentified

   Our team has identified a possible cause for the outage and are working on a solution.

4. 2. April 2024 um 16:44 UTCmonitoring

   The platform is back up and running, however our team is still monitoring the stability of the platform's performance.

5. 2. April 2024 um 19:01 UTCresolved

   This incident has been resolved.

1. 16. Februar 2024 um 19:56 UTCinvestigating

   We are currently investigating this issue.

2. 16. Februar 2024 um 19:58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16. Februar 2024 um 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. Februar 2024 um 20:01 UTCresolved

   This incident has been resolved.

1. 15. November 2023 um 21:43 UTCinvestigating

   There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

2. 15. November 2023 um 21:52 UTCmonitoring

   Our team has restored platform functions and are monitoring the backend impact.

3. 15. November 2023 um 22:05 UTCidentified

   While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

4. 15. November 2023 um 22:23 UTCidentified

   We are continuing to work on a fix for this issue.

5. 15. November 2023 um 22:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 16. November 2023 um 00:15 UTCresolved

   A solution has been put in place and the platform is functioning stably.

1. 31. Oktober 2023 um 21:37 UTCinvestigating

   Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

2. 31. Oktober 2023 um 21:39 UTCidentified

   WorkRamp pages are loading again but we are still identifying the cause of the original error.

3. 31. Oktober 2023 um 21:46 UTCresolved

   The error is now resolved and all systems are functional.

1. 18. Oktober 2023 um 13:02 UTCinvestigating

   There is a backup of backend processes causing a delay in certain actions in the platform.

2. 18. Oktober 2023 um 13:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18. Oktober 2023 um 14:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18. Oktober 2023 um 15:52 UTCresolved

   This incident has been resolved.

1. 1. September 2023 um 16:15 UTCresolved

   Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

1. 9. März 2023 um 18:39 UTCinvestigating

   The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

2. 9. März 2023 um 19:02 UTCmonitoring

   SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue.

3. 10. März 2023 um 03:57 UTCresolved

   This incident has been resolved.