Störungsverlauf von Wufoo

1. 21. Oktober 2026 um 18:38 UTCinvestigating

   We have temporarily taken our Wufoo service offline to perform urgent preventive security maintenance.  Please note that there is no evidence of a security breach or compromise to our systems or customer data. We are proactively taking these measures as a preemptive step to ensure full protection across our service. Our engineering and security teams are actively applying the necessary updates and testing. We expect to bring Wufoo back online as soon as maintenance is complete. Thank you for your patience and understanding.

2. 21. Oktober 2026 um 22:43 UTCmonitoring

   Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We're monitoring closely. In the short term, file uploads may not work as expected, and some upload limits may apply. Our teams are working to bring uploads fully back to normal.

3. 21. Oktober 2026 um 23:18 UTCresolved

   Incident is Resolved. Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.

1. 15. Oktober 2026 um 23:04 UTCinvestigating

   Wir untersuchen derzeit dieses Problem.

2. 16. Oktober 2026 um 00:42 UTCmonitoring

   Ein Fix wurde implementiert. Das Speichern der Form sollte funktionieren, aber wir überwachen das Ergebnis für eine gewisse Zeit, bevor wir diesen Vorfall als gelöst bezeichnen.

3. 16. Oktober 2026 um 02:05 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Juli 2026 um 19:16 UTCinvestigating

   Dieses Problem verhindert, dass Kunden einen Live-Agenten erreichen oder einen E-Mail-Supportfall einreichen. Benutzer sehen "Es gab Probleme bei der Verbindung zum Support". Bitte versuchen Sie es später noch einmal" oder "Es gab ein technisches Problem, das Sie mit unserem Support-Team verbindet. Bitte versuchen Sie es später noch einmal. Wir sind uns dessen bewusst und untersuchen es.

2. 14. Juli 2026 um 19:58 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 14. Juli 2026 um 20:00 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 14. Juli 2026 um 20:06 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 5. Februar 2026 um 17:48 UTCinvestigating

   We are currently investigating this issue.

2. 5. Februar 2026 um 17:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5. Februar 2026 um 18:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5. Februar 2026 um 18:15 UTCresolved

   This incident has been resolved.

1. 20. Oktober 2025 um 14:55 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of Wufoo users that cannot access the site (i.e. encountering 500 error).

2. 20. Oktober 2025 um 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 28. August 2025 um 09:12 UTCinvestigating

   We are currently investigating an issue with the Zapier integration.

2. 28. August 2025 um 10:23 UTCresolved

   This incident was a false alert. There was no issue with the Zapier integration. Customers were not impacted in any way.

1. 16. Mai 2025 um 13:38 UTCinvestigating

   We are currently investigating the issue. The workaround would be to temporarily revert to the Legacy version by going to the Users tab, unchecking the box that says 'Use the new experience' and then clicking 'save'. From there you can retry duplicating your desired forms.

2. 16. Mai 2025 um 14:13 UTCresolved

   This incident has been resolved.

1. 6. Februar 2025 um 22:34 UTCresolved

   We experienced a few hiccups with redirects and form submissions. When responding to a form respondents experienced a blank page rather than the expected "thank you" confirmation page or configured form redirect. For single page forms the response would still be collected, integrations triggered and emails notifications delivered. The issue prevented respondents from being redirect to complete a signature or payment. For multiple page forms, the submission would be interrupted after the first page. Respondents would see a blank page but the partial response was collected.

1. 3. Dezember 2024 um 20:35 UTCinvestigating

   We are currently investigating this issue.

2. 3. Dezember 2024 um 21:35 UTCinvestigating

   There are multiple areas of Wufoo experiencing issues at the moment, including: - Some forms returning blank pages when loading - Issues with embedded form redirects - Issues related to the PayPal integration - Errors with form editing The team is working on each of these and we will be providing additional updates as we have them.

3. 4. Dezember 2024 um 00:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4. Dezember 2024 um 16:56 UTCmonitoring

   There are multiple areas of Wufoo experiencing issues at the moment, including: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro) - Issues with Notification Emails The team is actively working on each of these and we will be providing additional updates as we have them.

5. 5. Dezember 2024 um 03:32 UTCmonitoring

   Resolved Issues in Wufoo The following issues have been resolved, and these functionalities are now working correctly: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues with Notification Emails - Some forms returning blank pages when loading - Errors with form editing - Issues with the PayPal Standard integration Ongoing Issue We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.

6. 9. April 2025 um 20:34 UTCresolved

   Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments

1. 26. November 2024 um 02:29 UTCinvestigating

   We are currently investigating the issue. Users may experience issues with logging into Wufoo and while logged in, issues with using the app.

2. 26. November 2024 um 02:30 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. November 2024 um 02:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26. November 2024 um 02:43 UTCmonitoring

   A fix has been implemented. Logging in should work. However, m.wufoo.com is impaired and unavailable.

5. 26. November 2024 um 09:04 UTCresolved

   This incident has been resolved.

1. 12. November 2024 um 19:04 UTCresolved

   Starting at 1am PST on October 31, 2024 Wufoo experienced some issues with notification emails being triggered. The issue has been resolved and notification emails are sending as expected.

1. 24. April 2024 um 16:53 UTCinvestigating

   We've identified an issue impacting Wufoo login, where users will see a "password incorrect" message erroneously. Some users have reported that using the Firefox browser resolves this issue for them. We are investigating and will provide further updates as we have them.

2. 24. April 2024 um 19:50 UTCinvestigating

   We are continuing to investigate this issue. Using an alternate browser may continue to be a workaround for customers experiencing intermittent login failures.

3. 24. April 2024 um 20:35 UTCidentified

   We have identified the issue and are working on implementing a fix.

4. 24. April 2024 um 21:18 UTCresolved

   This issue has been resolved.

1. 31. Januar 2023 um 17:35 UTCinvestigating

   We are seeing errors and slow performance across for some pages are investigating the issue. We will relay information as it becomes available.

2. 31. Januar 2023 um 18:12 UTCresolved

   This incident has been resolved.

1. 11. August 2022 um 01:53 UTCidentified

   Wufoo is currently down. We have identified the issue and are working on a fix.

2. 11. August 2022 um 02:12 UTCmonitoring

   We're releasing a fix and are currently monitoring the site.

3. 11. August 2022 um 02:18 UTCresolved

   This incident has been resolved.

1. 3. Juni 2022 um 01:11 UTCinvestigating

   We are currently investigating this issue.

2. 3. Juni 2022 um 01:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3. Juni 2022 um 01:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3. Juni 2022 um 01:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3. Juni 2022 um 01:46 UTCresolved

   This incident has been resolved.

1. 15. Dezember 2021 um 15:54 UTCinvestigating

   We have identified an issue with all outbound communications. As such all integrations and payments requiring access to a 3rd party system will be impacted.

2. 15. Dezember 2021 um 16:19 UTCmonitoring

   Issue has been identified in an upstream provider and has been addressed.

3. 15. Dezember 2021 um 17:40 UTCresolved

   This incident has been resolved.

1. 28. Oktober 2021 um 19:47 UTCinvestigating

   We are currently investigating this issue.

2. 28. Oktober 2021 um 21:49 UTCmonitoring

   Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.

3. 29. Oktober 2021 um 00:23 UTCresolved

   This incident has been resolved.

1. 21. Oktober 2021 um 22:33 UTCinvestigating

   We are currently investigating issues pertaining to our Dropbox integration. At this time modifying or adding configuration as well as uploading files to Dropbox is not functional.

2. 21. Oktober 2021 um 23:27 UTCresolved

   This incident has been resolved.

1. 14. September 2021 um 00:18 UTCidentified

   Select outbound integrations may experience issues during this incident.

2. 14. September 2021 um 00:33 UTCresolved

   This incident has been resolved.

1. 3. März 2021 um 22:39 UTCinvestigating

   We are currently investigating the issue.

2. 4. März 2021 um 00:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4. März 2021 um 00:50 UTCresolved

   This incident has been resolved.