Störungsverlauf von Xendit

1. 12. August 2026 um 19:05 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 20.00% of requests in the last 15 minutes have been affected - First triggered at: 2026-08-13 02:03:17+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 20:07 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 19:04 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.5% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 20:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 17:39 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 18:39 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 17:10 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

2. 12. August 2026 um 17:20 UTCresolved

   This incident has been resolved.

1. 12. August 2026 um 16:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000

2. 12. August 2026 um 16:50 UTCresolved

   This incident has been resolved.

1. 12. August 2026 um 16:02 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 16:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 16:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: All amount

2. 12. August 2026 um 18:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001

3. 12. August 2026 um 18:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

4. 12. August 2026 um 20:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

5. 12. August 2026 um 21:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 12. August 2026 um 14:53 UTCidentified

   Sehr geehrte Kunden, Wir haben Probleme mit LINKAJA QR CODE-Zahlungen aufgrund einer Störung am Ende unseres Partners festgestellt. Schlag: - Wir sehen Probleme mit dem Abschluss der Zahlungen auf LINKAJA - Händler werden in der Lage sein, Transaktionen erfolgreich zu initiieren, werden aber wahrscheinlich verzögerte Rückrufe für den Zahlungsabschluss erhalten. - Markt: Indonesien - Auswirkungen: Erfolgreiche Zahlungsrate fiel unter die normale Schwelle Wir sind derzeit im prozess der untersuchung und werden diese seite auf dem neuesten stand halten, wenn wir mehr erfahren und diese dienste wiederherstellen. In der Zwischenzeit empfehlen wir Ihnen, die folgenden Maßnahmen zu ergreifen, um Störungen bei Ihren Endbenutzern während dieses Vorfalls zu mildern: - Den Endbenutzern empfehlen, Zahlungen über einen alternativen eWallet-Anbieter bis zur Lösung des Problems abzuschließen. - Eine Abgleichung des Status von Transaktionen, die nach dem Vorfall eingeleitet wurden, ist erforderlich. Wir werden mit unserem eWallet-Anbieter zusammenarbeiten und zu gegebener Zeit zusätzliche Informationen bereitstellen. Sorry für die Unannehmlichkeiten, die verursacht wurden. Ehrlich gesagt, Xendit Kundenservice

2. 12. August 2026 um 14:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 12. August 2026 um 09:56 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 12:18 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 06:52 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 08:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 04:28 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 05:16 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 04:25 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 04:28 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 02:12 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 02:31 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 01:45 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 01:46 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 01:43 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 01:44 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12. August 2026 um 00:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-4999, above 250000001

2. 12. August 2026 um 00:50 UTCresolved

   This incident has been resolved.

1. 11. August 2026 um 23:38 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12. August 2026 um 00:38 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11. August 2026 um 22:05 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11. August 2026 um 22:06 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11. August 2026 um 21:21 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11. August 2026 um 21:24 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11. August 2026 um 21:19 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11. August 2026 um 21:20 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service