Störungsverlauf von Xsolla

1. 3. August 2026 um 21:59 UTCresolved

   Datum: 3. August 2026, 20:45 – 21:25 UTC Am 3. August 2026, zwischen 20:45 und 21:25 UTC, erlebte der Store API-Service eine verschlechterte Leistung. Während dieses Zeitraums haben Benutzer möglicherweise erhöhte Reaktionszeiten oder Timeouts beim Aufruf bestimmter Store-API-Methoden beobachtet, was zu einem langsameren Laden von Store-bezogenen Seiten und Kaufströmen führen kann. Das Problem wurde vollständig behoben und der Dienst funktioniert normal. Wir überwachen den Service weiterhin und untersuchen die Ursache, um ein Wiederauftreten zu verhindern. Wir entschuldigen uns für alle Unannehmlichkeiten, die dies verursacht haben könnte.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Juli 2026 um 09:32 UTCidentified

   Wir erleben einen teilweisen Ausfall aufgrund von Problemen mit der Zahlungsabwicklung.

2. 24. Juli 2026 um 09:40 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

3. 24. Juli 2026 um 09:41 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 24. Juli 2026 um 09:48 UTCresolved

   Am 24. Juli 2026, von 2:15 Uhr bis 2:40 Uhr PT, war der Zahlungserstellungsdienst nicht verfügbar. Während dieses Fensters stießen Benutzer auf einen Fehler beim Versuch, eine Zahlung zu initiieren. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die dies verursacht haben könnte.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Juli 2026 um 18:18 UTCinvestigating

   Wir untersuchen derzeit Berichte über intermittierende Latenz, die sich auf die APIs von store.xsolla.com auswirken, was für einige Benutzer zu vorübergehenden Verbindungsverzögerungen führen kann. Unser Engineering-Team arbeitet aktiv daran, die Ursache zu identifizieren und zu beheben. Wir werden weitere Updates zur Verfügung stellen, während wir unsere Untersuchung fortsetzen.

2. 14. Juli 2026 um 18:57 UTCmonitoring

   Wir haben die Quelle der intermittierenden Verbindungsprobleme identifiziert und behoben, die auf eine bestimmte Netzwerkzone isoliert wurden. Unser Engineering-Team hat die betroffenen Dienste erfolgreich in stabile Zonen migriert, und wir haben bestätigt, dass die Service-Konnektivität vollständig wiederhergestellt wurde. Wir überwachen die Leistung weiterhin und führen eine Überprüfung nach einem Vorfall durch, um ein Wiederauftreten zu verhindern.

3. 14. Juli 2026 um 20:56 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. Mai 2026 um 20:08 UTCinvestigating

   We are aware of an ongoing incident impacting Xsolla Launcher availability. End users may experience failed or slow downloads of launcher assets. The issue has been traced to a major outage at one of our upstream CDN providers, which is currently affecting their global content delivery network and API. Their engineering team has acknowledged the incident and is actively investigating the root cause. Our team is monitoring the situation closely and evaluating mitigation options on our side. We will post the next update as soon as we receive new information from the upstream provider or have additional details to share. We sincerely apologize for the inconvenience and appreciate your patience.

2. 13. Mai 2026 um 20:28 UTCmonitoring

   Xsolla Launcher CDN traffic has recovered across affected endpoints. Per our upstream CDN provider, the CDN has mostly recovered but may still be partially unavailable for some users while remediation continues on their side We are continuing to monitor the situation.

3. 13. Mai 2026 um 20:52 UTCresolved

   Our upstream CDN provider has confirmed that the incident on their side has been resolved. We sincerely apologize for the disruption and thank you for your patience throughout the incident.

1. 5. Mai 2026 um 19:24 UTCinvestigating

   We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.

2. 5. Mai 2026 um 19:46 UTCinvestigating

   We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible.

3. 5. Mai 2026 um 20:24 UTCmonitoring

   We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability.

4. 5. Mai 2026 um 21:03 UTCresolved

   All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.

1. 13. Januar 2026 um 15:49 UTCresolved

   On January 13, 2025, between 5:45 AM and 6:35 AM PST, users and partners may have experienced limited access to Site Builder features: - Inability to access the Site Builder editor or view site listings in Partner Account - Login failures via User ID on partner-hosted sites Certain login requests were temporarily blocked after an upstream provider's security system flagged them as anomalous. The issue was quickly identified and resolved in coordination with the provider. All Site Builder functionality has been fully restored. We apologize for any inconvenience this may have caused.

1. 24. Dezember 2025 um 21:30 UTCmonitoring

   We are currently experiencing degraded functionality in Xsolla Login Silent Authentication for Steam users due to an ongoing outage on the Steam platform. As a result, users attempting to authenticate via Xsolla Login using Steam may encounter login failures or timeouts. Other Xsolla Login authentication methods remain operational. We are actively monitoring the situation and will provide updates as Steam restores full service.

2. 25. Dezember 2025 um 02:53 UTCmonitoring

   Steam has restored service and Xsolla Login Silent Authentication for Steam users is operating normally again. We are monitoring closely for the next 30 minutes to ensure stability.

3. 25. Dezember 2025 um 03:21 UTCresolved

   This issue is resolved. Xsolla Login Silent Authentication for Steam users remains stable and fully operational.

1. 5. Dezember 2025 um 23:59 UTCresolved

   On December 5th at 2:56 PM PST, our systems detected a DDoS attack targeting our platform. The attack was automatically identified and mitigated by our anti-DDoS protection. During the brief period before full mitigation was completed (approximately 3 minutes, from 2:56 PM to 2:59 PM PST), some users may have experienced increased latency or intermittent timeouts. The attack was fully mitigated, and all systems have been operating normally since 3:00 PM PST. No ongoing impact to stability or performance has been observed. We sincerely apologize for any disruption this may have caused and greatly appreciate your patience and understanding.

1. 1. Dezember 2025 um 02:26 UTCinvestigating

   We are currently investigating this issue.

2. 1. Dezember 2025 um 02:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. Dezember 2025 um 02:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. Dezember 2025 um 04:21 UTCresolved

   At 6:15 PM PST on November 30, our monitoring systems detected abnormal traffic patterns that showed temporary network degradation and partial unavailability across our services. We traced the issue to a temporary network disruption affecting upstream internet service providers (external to our platform). The impact lasted approximately 14 minutes, with full service restored at 6:29 PM PST. All systems are operating normally since connectivity was reestablished. We sincerely apologize for the impact and truly appreciate your patience and understanding.

1. 16. Oktober 2025 um 13:17 UTCidentified

   We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.

2. 16. Oktober 2025 um 13:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16. Oktober 2025 um 13:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 16. Oktober 2025 um 13:54 UTCresolved

   On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered. We sincerely apologize for any inconvenience this may have caused.

1. 23. September 2025 um 08:02 UTCresolved

   At 11:42 PM PST on September 22, our monitoring systems detected abnormal traffic patterns that caused temporary network degradation. As a result, users experienced slower response times and, in some cases, intermittent connectivity issues. The root cause was identified as a sudden surge of inbound requests that exceeded normal operating levels (DDoS attack), which temporarily impacted service availability. The incident was fully resolved by 12:01 AM PST on September 23, and services have been operating normally since then. We sincerely apologize for the impact and truly appreciate your patience and understanding.

1. 4. September 2025 um 18:27 UTCinvestigating

   We're experiencing an issue with Store API. We're investigating this issue and will post an update shortly.

2. 4. September 2025 um 21:05 UTCmonitoring

   We've implemented the fix for the issue. We'll monitor the services for the next 2 hours to ensure stability and will post an update.

3. 4. September 2025 um 23:07 UTCresolved

   We have confirmed that the issue has been fully resolved. The incident was triggered by unforeseen behavior in the purchasing flow, which placed excessive load on the underlying infrastructure and resulted in locks that caused, first, performance degradation and then downtime in request processing. From 11:05 AM PST to 1:29 PM PST Sept 4rd 2025, some users may have experienced delays or errors when purchasing digital goods. All systems are now operating normally. However, some users might have experienced delays with the delivery of purchased items - the process may have taken longer than expected. At the moment, all items have been delivered. We sincerely apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to resolve it.

1. 25. Juli 2025 um 13:23 UTCresolved

   Between 07:42 and 08:08 AM EST, some partner websites built with Site Builder were temporarily unavailable due to an unexpected issue affecting the service's infrastructure. The issue was identified and mitigated. Measures have been taken to reduce the risk of recurrence. We appreciate your understanding and patience.

1. 24. Juni 2025 um 07:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 24. Juni 2025 um 07:32 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 24. Juni 2025 um 08:20 UTCresolved

   On June 24, 2025, from 12:18 AM to 12:26 AM PT, our users may have encountered errors accessing Xsolla services due to temporary network issues with upstream providers. We sincerely apologize for any inconvenience this may have caused.

1. 3. Juni 2025 um 15:42 UTCresolved

   On June 3, 2025, from 8:03 AM PT to 8:24 AM PT, our users have encountered errors in credit card payment processing due to the unavailability of the Credit Cards service. We sincerely apologize for any inconvenience this may have caused.

1. 28. Mai 2025 um 08:59 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 28. Mai 2025 um 09:00 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28. Mai 2025 um 09:18 UTCmonitoring

   We've fixed the issue. We'll monitor the services for the next 10 minutes to ensure stability and will post an update.

4. 28. Mai 2025 um 10:17 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 28. Mai 2025 um 10:50 UTCmonitoring

   On May 28, 2025, from 01:11 AM to 02:12 AM PT, our users and partners may have encountered errors in the authentication process due to partial unavailability of the authorization API. Approximately 35% of users were affected during this period. We sincerely apologize for any inconvenience this may have caused.

6. 28. Mai 2025 um 10:52 UTCresolved

   This incident has been resolved.

1. 22. Mai 2025 um 10:24 UTCresolved

   On May 21, 2025, from 9:51 PM PT to 10:25 PM PT, our users and partners may have encountered errors in authentication process due to partial unavailability of the authorization API. It affected about 30% of users. We sincerely apologize for any inconvenience this may have caused.

1. 3. März 2025 um 00:21 UTCinvestigating

   Increased latency and intermittent network disconnections observed in network traffic, causing delays in application responses. The network team is analyzing the issue.

2. 3. März 2025 um 00:44 UTCresolved

   From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents.

1. 20. Februar 2025 um 13:09 UTCresolved

   Between February 20, 12:50 AM PST and February 20, 02:45 AM PST, we experienced an issue affecting websites using the default .xsolla.site domain. Users encountered errors or were unable to access sites built with Xsolla Sitebuilder relying on .xsolla.site. Our team identified the cause and implemented a solution. We apologize for any inconvenience this incident may have caused.

1. 30. Januar 2025 um 07:00 UTCidentified

   There is degradation in the store.xsolla.com high response time, and unavailability of some methods.

2. 30. Januar 2025 um 07:29 UTCmonitoring

   We have been working to resolve the issue and are currently monitoring the system's performance.

3. 30. Januar 2025 um 08:04 UTCmonitoring

   There are issues with processing and delivering orders

4. 30. Januar 2025 um 08:50 UTCmonitoring

   All the functionality is operational since 0:04 PST. We'll monitor the services for the next 30 minutes to ensure stability and will post another update.

5. 30. Januar 2025 um 09:42 UTCresolved

   We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.