Störungsverlauf von Zenegy

Vi planlægger vedligehold i dag mandag fra kl. 17:00. Der kan forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Monday from 17:00. Brief periods of unavailability of a few minutes may occur.

We are continuing to investigate this issue.

This incident has been resolved.

I aften mellem kl. 21.30 og 22.00 gennemfører vi planlagte vedligeholdelsesopdateringer. Der kan forekomme kortvarig begrænset tilgængelighed til systemerne i perioden. Tonight between 9.30 pm and 10.00 pm, we will be performing scheduled maintenance updates. Temporary limited availability of the systems may occur during this period.

This incident has been resolved.

Vores teleudbyder, 3, oplever i øjeblikket netværksproblemer, som forventes løst omkring kl. 17:00. Kunder, der bruger SMS til login, modtager muligvis ikke deres login-kode og kan derfor ikke logge ind. Det er samtidig ikke muligt at gennemføre lønkørsler eller ændringer i Payroll, som kræver SMS-godkendelse. Our telecom provider, 3, is currently experiencing network issues, expected to be resolved by 5:00 PM. Customers using SMS for login may not receive their login code and therefore cannot log in. Payroll runs and Payroll changes requiring SMS approval are also currently unavailable.

This incident has been resolved.

SKAT oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se SKAT status her: https://info.skat.dk/data.aspx?oid=44300 SKAT is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. You can see SKAT status here: https://info.skat.dk/data.aspx?oid=4430

This incident has been resolved.

Nogle brugere kan opleve problemer ved login, hvor der vises en hvid skærm. For at afhjælpe problemet anbefaler vi at slette cookies og cache i din browser. Some users may experience login issues resulting in a blank screen. To resolve this, we recommend clearing your browser’s cookies and cache.

We are continuing to monitor for any further issues.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Nogle brugere oplevere at mobil appen ikke virker, og det kræver desværre en re-install. Slet app'en og installér igen. Some users experience the mobile app does not work. It requires a re-install to fix the issue. Please delete it and re-install.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Vi planlægger vedligehold i dag mandag fra kl. 17:00. Der kan forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Monday from 17:00. Brief periods of unavailability of a few minutes may occur.

This incident has been resolved.

Nogle brugere oplever probelmer med login. Vi arbejder på at få det løst hurtigst muligt. Some users are currently experiencing login issues. We are working to resolve the problem as quickly as possible.

The issue has been resolved, and operations have returned to normal.

Vi planlægger vedligehold i dag torsdag fra kl. 18:00 til 20:00. I dette tidsrum kan der forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Thursday from 18:00 to 20:00. During this window, brief periods of unavailability of a few minutes may occur.

This incident has been resolved.

SKAT oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se SKAT status her: https://info.skat.dk/data.aspx?oid=44300 SKAT is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. You can see SKAT status here: https://info.skat.dk/data.aspx?oid=4430

This incident has been resolved.

Skat oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se Skats status her: https://info.skat.dk/data.aspx?oid=44300 Skat is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. Yopu can see Skats status here: https://info.skat.dk/data.aspx?oid=44300

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Vi oplever i øjeblikket problemer med Numbers som giver driftsforstyrrelser. Nogle funktioner kører langsomt eller loader slet ikke. Vi gør alt hvad vi kan for at få systemet tilbage til normal drift. We are currently experiencing issues with Numbers causing service disruptions. Some functions are running slowly or not loading at all. We are doing everything we can to restore the system to normal operation.

We are continuing to work on a fix for this issue.

Vi har løst problemet, og Numbers er tilbage i normal drift. / A fix has been implemented and the services are back to normal.

Zenegy er pt. utilgængelig udenfor EU. Vi arbejder på at give de påvirkede lande adgang igen. Zenegy is currently unavailable outside the EU. We are working on granting the affected countries access again.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Nogle brugere oplever problemer med at tilgå og lave timeregistreringer i Zenegy. Vi arbejder på en løsning. Some users are experiencing issues accessing and creating hour registrations in Zenegy. We're working on a resolution.

We are continuing to work on a fix for this issue.

Medarbejdere kan nu igen tilgå og oprette timer i Zenegy. Employee are able to access and create hour registration again.

3 oplever lige nu nogle driftforstyrrelse, der gør at nogle sms er forsinkede. Du kan følge deres status her: https://www.3.dk/hjalp/daekning-og-netvaerk/driftsinformation/driftstatus/

This incident has been resolved.

Vi oplever i øjeblikket ustabil drift på vores supportchatbot. Årsagen er en igangværende driftsforstyrrelse hos Microsoft Azure OpenAI, som kan give midlertidige tilgængelighedsproblemer og forhøjet fejlrate. Microsoft har meldt, at de er i gang med at implementere afhjælpende tiltag og samarbejder på tværs af platformteams for at genoprette stabiliteten. Følg status her: https://azure.status.microsoft/da-dk/status I mellemtiden kan du bruge vores Help-center, eller kontakte Customer Care via chat, e-mail eller telefon i åbningstiden. ----- We are currently experiencing unstable operation on our support chatbot. The reason is an ongoing operational disruption at Microsoft Azure OpenAI, which can cause temporary availability issues and an increased error rate. Microsoft has announced that it is implementing remedial actions and collaborating across platform teams to restore stability. Follow the status here: https://azure.status.microsoft/da-dk/status In the meantime, you can use our Help Center, or contact Customer Care via chat, email or phone during business hours.

AI-supportbotten kører normalt igen Den midlertidige driftsforstyrrelse hos Microsoft Azure OpenAI er nu løst, og botten svarer derfor igen som forventet. Hvis du har oplevet fejl tidligere i dag, kan du prøve igen nu. Tak for din forståelse. --- The AI support bot is running normally again The temporary disruption to Microsoft Azure OpenAI has now been remedied and the bot is responding as expected. If you have experienced errors earlier today, please try again now. Thank you for your understanding.

Nogle brugere oplever lige nu, at der tager længere tid at generere lønsedler i lønkørslen. Vi arbejder på at løse problemet. Some users are experiencing longer processing times when generating payslips in the payroll run. We are working to resolve the issue.

This incident has been resolved.