Störungsverlauf von Zero Hash

1. 11. August 2026 um 18:52 UTCinvestigating

   We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.

2. 11. August 2026 um 19:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11. August 2026 um 22:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11. August 2026 um 22:56 UTCresolved

   This incident has been resolved.

1. 29. Juli 2026 um 11:36 UTCmonitoring

   Unser MPC-Technologieanbieter untersucht ein Problem beim Abschluss von Transaktionen im XRP-Netzwerk Auszahlungen im Netzwerk verzögern sich und werden nach der Problemlösung automatisch on-chain gesendet

2. 29. Juli 2026 um 12:31 UTCresolved

   Dieser Vorfall wurde nun behoben

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Juli 2026 um 06:35 UTCinvestigating

   Wir sind uns der hohen 503-Fehlerquote bei den Endpunkten /liquidity, /payment und /convert withdraw bewusst. Das Team untersucht dies aktiv und wir werden in 30 Minuten ein Update bereitstellen. Inzwischen werden RFQ-Anfragen und -Ausführungen betroffen sein.

2. 20. Juli 2026 um 07:14 UTCmonitoring

   Ein Fix wurde implementiert und die betroffenen Endpunkte wurden um ca. 07:00 UTC wieder hochgefahren. Wir überwachen die Dienste und werden aktualisieren, sobald das bestätigte Problem vollständig gelöst ist.

3. 20. Juli 2026 um 07:44 UTCresolved

   Dieser Vorfall wurde behoben. Alle betroffenen Dienste sind operativ und stabil. Vielen dank für ihre geduld, während wir dies durcharbeiten und sich frei fühlen, um zu unterstützen, wenn sie fragen haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 4. Juli 2026 um 17:20 UTCinvestigating

   We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.

2. 4. Juli 2026 um 17:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4. Juli 2026 um 18:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4. Juli 2026 um 19:11 UTCresolved

   This incident has been resolved.

1. 2. Juli 2026 um 19:09 UTCmonitoring

   We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.

2. 2. Juli 2026 um 23:39 UTCresolved

   All impacted deposits have been credited.

1. 29. Juni 2026 um 14:05 UTCidentified

   We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades

2. 29. Juni 2026 um 14:06 UTCidentified

   We are continuing to work on a fix for this issue.

3. 29. Juni 2026 um 15:22 UTCidentified

   We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution

4. 29. Juni 2026 um 17:22 UTCidentified

   We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.

5. 29. Juni 2026 um 18:03 UTCmonitoring

   A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.

6. 29. Juni 2026 um 19:10 UTCmonitoring

   Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.

7. 29. Juni 2026 um 21:47 UTCresolved

   This incident has been resolved.

1. 25. Juni 2026 um 20:06 UTCidentified

   We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.

2. 26. Juni 2026 um 00:09 UTCresolved

   We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.

1. 22. Juni 2026 um 14:34 UTCinvestigating

   We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.

2. 22. Juni 2026 um 14:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 22. Juni 2026 um 14:50 UTCidentified

   Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.

4. 22. Juni 2026 um 15:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22. Juni 2026 um 15:17 UTCresolved

   This incident has been resolved.

1. 18. Juni 2026 um 21:49 UTCidentified

   We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 18. Juni 2026 um 22:29 UTCresolved

   All impacted transaction have been confirmed on-chain.

1. 7. Juni 2026 um 11:57 UTCidentified

   Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.

2. 7. Juni 2026 um 11:58 UTCidentified

   We are continuing to work on a fix for this issue.

3. 7. Juni 2026 um 12:17 UTCmonitoring

   A fix has been implemented by our MPC provider. We are now monitoring the results

4. 7. Juni 2026 um 14:44 UTCresolved

   This incident has been resolved.

1. 2. Juni 2026 um 13:14 UTCidentified

   We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.

2. 2. Juni 2026 um 14:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2. Juni 2026 um 14:47 UTCresolved

   This incident has been resolved.

1. 28. Mai 2026 um 23:22 UTCinvestigating

   We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available

2. 29. Mai 2026 um 00:48 UTCresolved

   A fix has been implemented and our Client Portal is functioning as expected.

1. 27. Mai 2026 um 15:35 UTCmonitoring

   We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.

2. 27. Mai 2026 um 16:17 UTCmonitoring

   A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.

3. 27. Mai 2026 um 17:48 UTCmonitoring

   Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.

4. 27. Mai 2026 um 21:47 UTCresolved

   This incident has been resolved.

1. 22. Mai 2026 um 16:51 UTCidentified

   We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 22. Mai 2026 um 17:03 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 19. Mai 2026 um 23:57 UTCidentified

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 20. Mai 2026 um 00:35 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 23. April 2026 um 19:51 UTCinvestigating

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 23. April 2026 um 20:22 UTCinvestigating

   We have identified a the root cause and are actively working on a fix.

3. 23. April 2026 um 21:22 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 16. April 2026 um 00:59 UTCidentified

   We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint. The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals. Sorry for the inconvenience and feel free to reach out if you have any questions.

2. 16. April 2026 um 02:14 UTCidentified

   We are continuing to work on a the fix deployment. There was an issue with the end testing and we are now taking a different approach to release the fix as soon as possible. The impact is specifically affecting all withdrawals including those initiated via the /convert_withdraw/execute and /payments endpoints. Once the deployment is fully complete, we will execute a replay of all affected transactions to automatically process any withdrawals that were stalled or dropped during this window. We will provide another update as soon as the deployment is finished and the reprocessing has begun. Thank you for your continued patience.

3. 16. April 2026 um 02:41 UTCresolved

   The incident has been resolved. All impacted withdrawals have been reprocessed. We appreciate your patience while we worked through the issue. Please do not hesitate to reach out if you still see anything abnormal or have any questions.

1. 14. April 2026 um 10:19 UTCinvestigating

   We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.

2. 14. April 2026 um 11:15 UTCidentified

   A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.

3. 14. April 2026 um 12:05 UTCmonitoring

   Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.

4. 14. April 2026 um 14:02 UTCresolved

   This incident has been resolved.

1. 12. April 2026 um 20:56 UTCidentified

   We have seen an increase in delays regarding the processing of USDC.XLM and XLM withdrawals. The issue has been traced back to our MPC provider, and we are currently working closely with them to remediate the situation.

2. 12. April 2026 um 21:22 UTCresolved

   This incident has been resolved.

1. 3. April 2026 um 17:45 UTCidentified

   We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 3. April 2026 um 18:50 UTCresolved

   All impacted transactions have now been confirmed on-chain.