57 Zero Hash incidents · August 2025 — official updates, affected components, duration and resolution details.
Wir sind uns der Sitzungszeiten bewusst, die derzeit im SDK zur Kontofinanzierung auftreten und die zu Fehleinlagen führen. Unser Ingenieurteam arbeitet an dem Thema. Wir werden Sie auf dem Laufenden halten.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir sind uns einer Verzögerung bei der Verarbeitung von SOL-Kryptoabhebungen bewusst. Unser MPC-Anbieter hat das Problem untersucht und ein Fix wurde implementiert, wir überwachen die Ergebnisse.
Alle betroffenen Transaktionen wurden nun on-chain bestätigt.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Das Cosmos Mainnet-Netzwerk wurde bei Block 33.086.740 gestoppt, was zu einem vorübergehenden kettenweiten Ausfall führte. Die Cosmos Foundation untersucht das Problem aktiv und wir werden weitere Updates bereitstellen, sobald weitere Informationen verfügbar sind.
Wir überwachen weiterhin den Status von Cosmos Mainnet und werden weitere Updates bereitstellen, sobald weitere Informationen verfügbar sind. Alle anderen Vermögenswerte bleiben unberührt.
Die Prüfer des Cosmos Hub haben angekündigt, dass das Netzwerk am 23. September um 12:00 Uhr UTC (08:00 EDT) neu gestartet wird. Wir werden die Überwachung durch den neustart fortsetzen und bestätigen, sobald die einzahlungen und auszahlungen von atom vollständig wieder aufgenommen wurden. Alle anderen Vermögenswerte bleiben unberührt.
Das Cosmos-Netzwerk wurde erfolgreich neu gestartet, die Blockproduktion wurde wieder aufgenommen und der Betrieb ist normal. ATOM Einzahlungen und Auszahlungen werden wieder aufgenommen. Wir werden das Netzwerk weiterhin auf Stabilität überwachen.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Das Cosmos Mainnet ist seit Block 32.878.318 ins Stocken geraten. Das Problem wurde identifiziert und wird derzeit von der Cosmos Foundation behoben. Unser Team überwacht die Situation und wird Updates bereitstellen, sobald sie verfügbar sind.
Cosmos Mainnet ist zur normalen Funktionalität zurückgekehrt.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Unser MPC-Technologieanbieter untersucht ein Problem beim Abschluss von Transaktionen im XRP-Netzwerk Auszahlungen im Netzwerk verzögern sich und werden nach der Problemlösung automatisch on-chain gesendet
Dieser Vorfall wurde nun behoben
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir sind uns der hohen 503-Fehlerquote bei den Endpunkten /liquidity, /payment und /convert withdraw bewusst. Das Team untersucht dies aktiv und wir werden in 30 Minuten ein Update bereitstellen. Inzwischen werden RFQ-Anfragen und -Ausführungen betroffen sein.
Ein Fix wurde implementiert und die betroffenen Endpunkte wurden um ca. 07:00 UTC wieder hochgefahren. Wir überwachen die Dienste und werden aktualisieren, sobald das bestätigte Problem vollständig gelöst ist.
Dieser Vorfall wurde behoben. Alle betroffenen Dienste sind operativ und stabil. Vielen dank für ihre geduld, während wir dies durcharbeiten und sich frei fühlen, um zu unterstützen, wenn sie fragen haben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.
All impacted deposits have been credited.
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
We are continuing to work on a fix for this issue.
We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution
We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.
A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.
Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.
This incident has been resolved.
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.
We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.
We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.
We are continuing to investigate this issue.
Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transaction have been confirmed on-chain.
Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.
We are continuing to work on a fix for this issue.
A fix has been implemented by our MPC provider. We are now monitoring the results
This incident has been resolved.
We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available
A fix has been implemented and our Client Portal is functioning as expected.
We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.
A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.
Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.
This incident has been resolved.
We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
We have identified a the root cause and are actively working on a fix.
All impacted transactions have now been confirmed on-chain.
