Ιστορικό διακοπών του Afterpay

1. 3 Σεπτεμβρίου 2026 στις 12:27 π.μ. UTCinvestigating

   > Επί του παρόντος βιώνουμε μια διαταραχή που επηρεάζει κάποια από την ικανότητά μας να απαντήσουμε σε ερωτήσεις υποστήριξης πελατών. Η ομάδα μας εργάζεται ενεργά για την επίλυση αυτού του ζητήματος το συντομότερο δυνατόν. Εκτιμούμε την υπομονή σας και θα παρέχουμε ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

2. 3 Σεπτεμβρίου 2026 στις 1:55 π.μ. UTCresolved

   Η διαταραχή που επηρεάζει την ικανότητά μας να απαντήσουμε στις ερωτήσεις υποστήριξης πελατών έχει επιλυθεί. Η ομάδα μας είναι πίσω σε απευθείας σύνδεση και χειρισμό επαφές κανονικά. Ζητάμε συγγνώμη για τυχόν καθυστερήσεις που μπορεί να βιώσατε και σας ευχαριστούμε για την υπομονή σας.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 15 Αυγούστου 2026 στις 4:45 π.μ. UTCinvestigating

   Αυτή τη στιγμή βιώνουμε διαλείπουσες διαταραχές με την επεξεργασία πληρωμών Mastercard. Ως εργασία, συνιστούμε στους πελάτες να χρησιμοποιούν μια μη-Mastercard μορφή πληρωμής αν είναι διαθέσιμη. Η ικανότητά σας να δεχτείτε πληρωμές είναι η πρώτη μας προτεραιότητα και η ομάδα μηχανικών μας ερευνά αυτό το θέμα. Εκτιμούμε την υπομονή σας κατά τη διάρκεια αυτής της διακοπής.

2. 15 Αυγούστου 2026 στις 5:55 π.μ. UTCresolved

   Το προηγούμενο τεύχος με την επεξεργασία πληρωμής Mastercard τώρα επιλύεται. Εκτιμούμε την υπομονή σας κατά τη διάρκεια αυτής της διαδικασίας ψηφίσματος.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 20 Ιουλίου 2026 στις 10:46 μ.μ. UTCinvestigating

   Αυτή τη στιγμή βιώνουμε ένα πρόβλημα με την ενδο-app συνομιλία υποστήριξης μας όπου οι απαντήσεις μπορεί να μην εμφανίζονται. Εάν χρειάζεστε βοήθεια, παρακαλούμε επικοινωνήστε μαζί μας μέσω ηλεκτρονικού ταχυδρομείου ή τηλεφώνου. ΗΠΑ: 1833 844 8095 Καναδάς: 1 833 918 6111 Αυστραλία: Νέα Ζηλανδία: Ζητάμε συγγνώμη για την ταλαιπωρία και προσπαθούμε να το επιλύσουμε το συντομότερο δυνατόν.

2. 20 Ιουλίου 2026 στις 11:32 μ.μ. UTCresolved

   Η ομάδα μας έχει επιλύσει το προηγούμενο θέμα με ενδο-app συνομιλία υποστήριξης. Εκτιμούμε την υπομονή σας καθώς εργαστήκαμε για να επιλύσουμε αυτό το ζήτημα.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 10 Ιουλίου 2026 στις 6:09 μ.μ. UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10 Ιουλίου 2026 στις 6:21 μ.μ. UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3 Ιουλίου 2026 στις 12:21 π.μ. UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3 Ιουλίου 2026 στις 12:45 π.μ. UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3 Ιουλίου 2026 στις 3:41 π.μ. UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3 Ιουλίου 2026 στις 4:13 π.μ. UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2 Ιουλίου 2026 στις 5:24 π.μ. UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2 Ιουλίου 2026 στις 5:57 π.μ. UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8 Μαΐου 2026 στις 4:17 π.μ. UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 Μαΐου 2026 στις 5:37 π.μ. UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8 Μαΐου 2026 στις 6:37 π.μ. UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8 Μαΐου 2026 στις 1:32 μ.μ. UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8 Μαΐου 2026 στις 3:20 π.μ. UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 Μαΐου 2026 στις 3:28 π.μ. UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8 Μαΐου 2026 στις 3:35 π.μ. UTCresolved

   Service has returned to normal.

1. 8 Μαΐου 2026 στις 12:45 π.μ. UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8 Μαΐου 2026 στις 1:10 π.μ. UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8 Μαΐου 2026 στις 1:27 π.μ. UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8 Μαΐου 2026 στις 2:08 π.μ. UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6 Μαΐου 2026 στις 6:37 μ.μ. UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6 Μαΐου 2026 στις 6:56 μ.μ. UTCresolved

   We can confirm that this issue is now resolved.

1. 20 Μαρτίου 2026 στις 2:53 π.μ. UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20 Μαρτίου 2026 στις 3:30 π.μ. UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCinvestigating

   The team is actively investigating the issue.

4. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCresolved

   Services is now restored and we will continue to monitor.

8. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

11. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

12. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

1. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18 Φεβρουαρίου 2026 στις 9:45 π.μ. UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.