Ιστορικό διακοπών του Alertmedia

1. 1 Σεπτεμβρίου 2026 στις 4:40 μ.μ. UTCidentified

   Έχουμε εντοπίσει ένα θέμα με έναν από τους παρόχους μηνυμάτων μας (Twilio) που επηρεάζει την παράδοση ορισμένων μηνυμάτων SMS και Voice Delivery από την πλατφόρμα (κοινοποιήσεις, προειδοποιήσεις για απειλές, αντιμετώπιση συμβάντων, προειδοποιήσεις για ταξιδιωτικούς κινδύνους). Η ομάδα μας ερευνά και επανεξετάζει τις επιπτώσεις και τους πιθανούς μετρισμούς. Συνεργαζόμαστε με τον Τουίλιο για να παρακολουθούμε το θέμα. Σελίδα κατάστασης του Τουίλιο: https://status.twilio.com/ Περίπου 10% του μηνύματος SMS αποτυγχάνουν.

2. 1 Σεπτεμβρίου 2026 στις 5:20 μ.μ. UTCidentified

   Συνεχίζουμε να παρακολουθούμε το θέμα με τον Τουίλιο. Το ζήτημα της δυνατότητας της φωνής έχει εντοπιστεί και αναπτύσσεται μια λύση. Το θέμα για καθυστερήσεις SMS έχει εντοπιστεί και οι μηχανικοί εργάζονται σε μια επιδιόρθωση. Σελίδα κατάστασης του Τουίλιο: https://status.twilio.com/

3. 1 Σεπτεμβρίου 2026 στις 5:36 μ.μ. UTCmonitoring

   Οι διορθώσεις έχουν εφαρμοστεί για SMS και Voice και αρχίζουμε να βλέπουμε μείωση των ποσοστών σφαλμάτων. Λειτουργικότητα για φωνή και SMS επιστροφή στο κανονικό. Θα συνεχίσουμε να παρακολουθούμε το ζήτημα. Σελίδα κατάστασης του Τουίλιο: https://status.twilio.com/

4. 1 Σεπτεμβρίου 2026 στις 6:26 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 4 Ιουνίου 2026 στις 9:05 μ.μ. UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 Ιουνίου 2026 στις 11:11 μ.μ. UTCinvestigating

   We are continuing to investigate the issue

3. 5 Ιουνίου 2026 στις 12:07 π.μ. UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 Ιουνίου 2026 στις 2:18 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 Ιουνίου 2026 στις 2:19 μ.μ. UTCresolved

   This incident has been resolved.

1. 3 Ιουνίου 2026 στις 7:14 μ.μ. UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 Ιουνίου 2026 στις 9:03 μ.μ. UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 Ιουνίου 2026 στις 2:09 π.μ. UTCresolved

   This incident has been resolved.

1. 14 Ιανουαρίου 2026 στις 6:39 μ.μ. UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 Ιανουαρίου 2026 στις 3:32 π.μ. UTCresolved

   The outage is resolved, according to Verizon.

1. 13 Ιανουαρίου 2026 στις 7:17 μ.μ. UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 Ιανουαρίου 2026 στις 7:46 μ.μ. UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 Ιανουαρίου 2026 στις 7:58 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 Ιανουαρίου 2026 στις 8:31 μ.μ. UTCresolved

   This incident has been resolved

1. 2 Δεκεμβρίου 2025 στις 5:17 μ.μ. UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 Δεκεμβρίου 2025 στις 5:27 μ.μ. UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 Δεκεμβρίου 2025 στις 5:46 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Νοεμβρίου 2025 στις 6:03 μ.μ. UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 Νοεμβρίου 2025 στις 10:42 μ.μ. UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 Νοεμβρίου 2025 στις 8:04 μ.μ. UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 Νοεμβρίου 2025 στις 12:59 π.μ. UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 Νοεμβρίου 2025 στις 2:27 π.μ. UTCresolved

   This incident has been resolved.

1. 20 Οκτωβρίου 2025 στις 9:46 π.μ. UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 Οκτωβρίου 2025 στις 10:05 π.μ. UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 Οκτωβρίου 2025 στις 10:05 π.μ. UTCidentified

   Updated impacted components

4. 20 Οκτωβρίου 2025 στις 11:50 π.μ. UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 Οκτωβρίου 2025 στις 12:34 μ.μ. UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 Οκτωβρίου 2025 στις 12:55 μ.μ. UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 Οκτωβρίου 2025 στις 3:24 μ.μ. UTCidentified

   FTP Imports are not processing in either environment

8. 20 Οκτωβρίου 2025 στις 5:56 μ.μ. UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 Οκτωβρίου 2025 στις 6:51 μ.μ. UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 Οκτωβρίου 2025 στις 8:08 μ.μ. UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 Οκτωβρίου 2025 στις 9:00 μ.μ. UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 Οκτωβρίου 2025 στις 9:04 μ.μ. UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 Οκτωβρίου 2025 στις 9:09 π.μ. UTCresolved

    This incident has been resolved.

1. 26 Σεπτεμβρίου 2025 στις 3:02 μ.μ. UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 Σεπτεμβρίου 2025 στις 3:22 μ.μ. UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 Σεπτεμβρίου 2025 στις 5:16 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 Σεπτεμβρίου 2025 στις 5:31 μ.μ. UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 Μαΐου 2025 στις 9:03 μ.μ. UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 Μαΐου 2025 στις 10:04 μ.μ. UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 Μαΐου 2025 στις 10:18 μ.μ. UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 Μαΐου 2025 στις 3:08 μ.μ. UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 Μαΐου 2025 στις 7:56 μ.μ. UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 Μαρτίου 2025 στις 10:06 μ.μ. UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 Μαρτίου 2025 στις 10:17 μ.μ. UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 Μαρτίου 2025 στις 5:49 μ.μ. UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 Μαρτίου 2025 στις 6:19 μ.μ. UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 Μαρτίου 2025 στις 6:58 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Φεβρουαρίου 2025 στις 7:31 μ.μ. UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 Φεβρουαρίου 2025 στις 7:37 μ.μ. UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 Φεβρουαρίου 2025 στις 7:56 μ.μ. UTCresolved

   This incident has been resolved.

1. 13 Φεβρουαρίου 2025 στις 4:03 μ.μ. UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 Φεβρουαρίου 2025 στις 4:19 μ.μ. UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 Φεβρουαρίου 2025 στις 6:36 μ.μ. UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 Ιανουαρίου 2025 στις 1:50 μ.μ. UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 Ιανουαρίου 2025 στις 2:11 μ.μ. UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 Ιανουαρίου 2025 στις 2:58 μ.μ. UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 Νοεμβρίου 2024 στις 1:29 μ.μ. UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 Νοεμβρίου 2024 στις 2:37 μ.μ. UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 Σεπτεμβρίου 2024 στις 5:27 μ.μ. UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 Σεπτεμβρίου 2024 στις 5:38 μ.μ. UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 Σεπτεμβρίου 2024 στις 5:53 μ.μ. UTCresolved

   This incident has been resolved.

1. 19 Απριλίου 2024 στις 6:12 μ.μ. UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 19 Απριλίου 2024 στις 6:52 μ.μ. UTCidentified

   The issue has been identified and we are working on a fix

3. 19 Απριλίου 2024 στις 8:09 μ.μ. UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 19 Απριλίου 2024 στις 8:41 μ.μ. UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 19 Απριλίου 2024 στις 9:00 μ.μ. UTCresolved

   This incident has been resolved.