55 Apaleo incidents · Σεπτέμβριος 2021 — official updates, affected components, duration and resolution details.
Αυτή τη στιγμή ερευνούμε ένα θέμα που επηρεάζει την πλατφόρμα μας.
Το θέμα έχει εντοπιστεί, η λύση έχει βγει. Θα παρακολουθούμε την ανάρρωση.
Το σύστημα φαίνεται να λειτουργεί κανονικά ξανά, παρακολουθούμε
Όλα τα συστήματα είναι σταθερά
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
Αυτή τη στιγμή ερευνούμε ένα θέμα που επηρεάζει την πλατφόρμα μας.
Η αιτία έχει αναγνωριστεί ως κάποια χρήση API προκαλώντας βαρύ φορτίο στο σύστημα βάσεων δεδομένων. Τα συστήματα φαίνονται φυσιολογικά. Θα συνεχίσουμε να παρακολουθούμε.
Ένα σύστημα μηνυμάτων του συστήματος υποστήριξης είχε χάσει τη σύνδεση, και τώρα ανακτά το backlog. Αυτό επηρέασε webhooks και επεξεργασία πληρωμών μεταξύ άλλων.
Η υποβαθμισμένη απόδοση επέστρεψε, ερευνούμε.
Ακόμα ερευνούμε.
Συνεχίζουμε να παρακολουθούμε και να ερευνούμε αλλά το σύστημα λειτουργεί κανονικά.
Συνεχίζουμε την παρακολούθηση
Τα συστήματα είναι σταθερά και λειτουργούν σωστά για πάνω από 1 ώρα. Συνεχίζουμε την παρακολούθηση.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
Between 11:10 and 11:35 UTC (13:10–13:35 CEST), some users may have experienced errors when signing in via SSO. The issue was intermittent and affected only SSO-based authentication. Sign-ins using other authentication methods were not impacted and continued to work normally. The problem has since been resolved, and SSO login is now operating as expected. Users who were affected should now be able to log in without issue. We apologize for any inconvenience.
Αυτή τη στιγμή διερευνούμε ένα ζήτημα απόδοσης που μπορεί να προκαλέσει την τιμολόγηση του σχεδίου επιτοκίου οθόνη να γίνει αργή ή μη ανταπόκριση για ορισμένες ιδιότητες. Θα μοιραστούμε μια ενημέρωση μόλις μάθουμε περισσότερα.
Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.
Αναπτύχθηκε μια ενημέρωση που βελτίωσε την απόδοση.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
Η ομάδα μας ερευνά ενεργά το θέμα και εργάζεται για να εντοπίσει τη βασική αιτία. Θα παρέχουμε μια ενημέρωση μόλις γίνουν διαθέσιμες περισσότερες πληροφορίες.
Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.
Συνεχίζουμε να παρακολουθούμε για τυχόν περαιτέρω ζητήματα.
Το περιστατικό λύθηκε.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
We are currently investigating an issue affecting our platform. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information becomes available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.
The issue has been identified and a fix is being implemented.
A fix was implemented, all affected night audits have been executed successfully. Monitoring
This incident has been resolved.
We are currently investigating an incident affecting invoice creation. At the moment, it appears that customers in Germany and the Netherlands are impacted. Our team is actively working on identifying the root cause and resolving the issue. We will provide further updates as soon as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where the scheduled night audit process did not run for a subset of accounts. Our team is working to identify the root cause and trigger the missing audits where necessary. We will provide an update once more information is available and confirm when processing has been completed.
The missing night audits are currently being processed. Our team is monitoring the progress to ensure all affected accounts are completed successfully. We will provide another update once processing has fully finished.
All pending night audits have now been successfully processed, and systems are operating normally. Our team will continue to monitor to ensure stability.
An SSL certificate has expired, we are working on renewing the certificate.
This incident has been resolved.
We experienced an infrastructure failover on a backend system, the issue has been resolved and delayed processing has been caught up.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Our messaging infrastructure has resumed normal processing, and is expected to catch up soon. Payments are working although could experience some slowness during the recovery. We continue to monitor.
All systems are working nominally, any webhook delays cleared.
A transient issue affecting both the UI and API layers resulted in incorrect permission-related messages being returned. The issue was resolved.
We experienced a technical issue with GET /finance/v1/folios endpoint that has now been resolved.
There is currently an issue with Cloudflare Turnstile which might prevent some users to login or to submit payments. We are currently implementing a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
For approx. 20 minutes
Folio payments are facing delays in processing due to an internal service degradation. We are investigating on the issue.
We are continuing to investigate this issue.
An intermittent load spike caused delays and some elevated errors. The system is now operating normally. We will monitor the situation.
We continue to monitor
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We have identified the problem and working on a fix still.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Performance will be
This incident has been resolved.
We are currently investigating an issue causing intermittent delays in webhook delivery. Some customers may experience slower-than-normal processing times or degraded performance when receiving webhook events.
Our team has implemented mitigations and webhook delivery latency has decreased significantly. Most events are now processing close to normal speed, though we are continuing to monitor performance closely to ensure full stability
Webhook delivery performance has returned to normal, and the vast majority of events are now processing on time. We consider this incident resolved, but our team will continue to monitor the system to ensure sustained stability.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Problem identified, fix is prepared for deployment
Fix has been deployed.
This incident has been resolved.
