Ιστορικό διακοπών του Appcues

1. 6 Οκτωβρίου 2026 στις 10:16 π.μ. UTCidentified

   Η αποστολή email για Appcues Workflows καθυστερεί. Αναγνωρίσαμε το θέμα και δουλεύουμε πάνω σε μια λύση.

2. 6 Οκτωβρίου 2026 στις 10:48 π.μ. UTCmonitoring

   Το υποκείμενο θέμα είναι σταθερό και τα μηνύματα ηλεκτρονικού ταχυδρομείου επεξεργάζονται σωστά και πάλι. Δουλεύουμε μέσα από ένα σωρό καθυστερημένα μηνύματα.

3. 6 Οκτωβρίου 2026 στις 1:09 μ.μ. UTCresolved

   Τα καθυστερημένα μηνύματα έχουν επεξεργαστεί. Όλα τα συστήματα λειτουργούν κανονικά.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 21 Απριλίου 2026 στις 1:47 μ.μ. UTCidentified

   We've identified an issue logging into the EU Appcues Studio and are working on a fix. End user experiences and data collection are not impacted.

2. 21 Απριλίου 2026 στις 2:45 μ.μ. UTCresolved

   The issue has been resolved

1. 16 Μαρτίου 2026 στις 10:01 μ.μ. UTCinvestigating

   We're addressing an issue preventing access to studio.eu.appcues.com. US Appcues Studio is not impacted. End user content delivery and analytics data collection is not affected in either region.

2. 16 Μαρτίου 2026 στις 10:19 μ.μ. UTCresolved

   We've addressed the underlying issue and Studio in the EU is now available.

1. 9 Φεβρουαρίου 2026 στις 6:49 μ.μ. UTCidentified

   We're currently addressing an issue that is causing the Appcues Studio to not load. End user content rendering and analytics event processing is not impacted.

2. 9 Φεβρουαρίου 2026 στις 6:56 μ.μ. UTCresolved

   The Appcues Studio is available and fully functional.

1. 15 Δεκεμβρίου 2025 στις 6:08 μ.μ. UTCresolved

   We've identified an issue in a new Studio release preventing the Appcues Studio from loading and rolled back to a stable version. End user content delivery and analytics data collection was not impacted.

1. 6 Νοεμβρίου 2025 στις 6:57 μ.μ. UTCinvestigating

   We're investigating delays returning analytics data in Studio.

2. 6 Νοεμβρίου 2025 στις 8:00 μ.μ. UTCresolved

   The root cause has been identified and the query pattern that caused the issue has been mitigated.

1. 5 Νοεμβρίου 2025 στις 3:11 μ.μ. UTCresolved

   A service interruption due to a failure in a downstream service provider prevented Appcues Studio and Builder from loading for approximately 10 minutes. Resolution: Services automatically recovered.

1. 30 Οκτωβρίου 2025 στις 7:49 μ.μ. UTCresolved

   At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.

1. 14 Οκτωβρίου 2025 στις 9:43 μ.μ. UTCresolved

   Date: October 14, 2025 Status: Resolved Duration: 16 minutes (3:21–3:37 PM EDT) Due to a failed process an API database became locked, which prevented Appcues Studio and Builder from loading. Resolution: Problematic process terminated, restoring services immediately.

1. 10 Οκτωβρίου 2025 στις 1:59 π.μ. UTCresolved

   On October 9, 2025, between 9:25 PM and 9:35 PM ET, the Appcues SDK was unavailable for approximately 10 minutes. During this period, end users received a 403 UNAUTHORIZED response to SDK load requests, preventing event capture and content display. Timeline: 9:25 PM ET: SDK unavailability began. 9:32 PM ET: Issue detected via alerting system. 9:35 PM ET: Systems fully restored. Impact: End users were unable to load the SDK, resulting in no events captured or content displayed during the outage. Resolution: The issue was identified and resolved promptly, with full SDK functionality restored by 9:35 PM ET.

1. 27 Μαΐου 2025 στις 1:42 μ.μ. UTCinvestigating

   Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.

2. 27 Μαΐου 2025 στις 1:59 μ.μ. UTCidentified

   Our team has identified a potential root cause related to a third-party provider. The provider is actively working on a fix.

3. 27 Μαΐου 2025 στις 2:34 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 Μαΐου 2025 στις 2:56 μ.μ. UTCresolved

   The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future.

1. 6 Δεκεμβρίου 2023 στις 4:52 μ.μ. UTCinvestigating

   We are experiencing an issue with the Appcues API that is causing a slowdown in end user content delivery. We are investigating.

2. 6 Δεκεμβρίου 2023 στις 5:57 μ.μ. UTCinvestigating

   The incident is resolved.

3. 6 Δεκεμβρίου 2023 στις 6:38 μ.μ. UTCinvestigating

   We are seeing a new instance of degraded performance and are investigating.

4. 6 Δεκεμβρίου 2023 στις 6:58 μ.μ. UTCresolved

   We have identified the root cause for this issue. The issue is now cleared.

1. 11 Οκτωβρίου 2023 στις 2:19 μ.μ. UTCinvestigating

   We are investigating issues causing errors in Appcues Builder, Studio, and the Public API. There is some limited impact to end user content delivery and data collection.

2. 11 Οκτωβρίου 2023 στις 2:47 μ.μ. UTCidentified

   We've identified the issue and are working on a fix.

3. 11 Οκτωβρίου 2023 στις 2:53 μ.μ. UTCmonitoring

   A fix is in place and we are monitoring the recovery

4. 11 Οκτωβρίου 2023 στις 3:03 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Σεπτεμβρίου 2023 στις 8:33 μ.μ. UTCmonitoring

   We are monitoring the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing our Analytics and Integrations. Additionally, we are seeing longer than normal delivery times for some end-user content.

2. 18 Σεπτεμβρίου 2023 στις 10:16 μ.μ. UTCmonitoring

   We are continuing to monitor the situation with our 3rd party provider. At this time we no longer any impact to end-user content delivery. Analytics and Integrations continue to be delayed.

3. 19 Σεπτεμβρίου 2023 στις 12:30 π.μ. UTCmonitoring

   We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected.

4. 19 Σεπτεμβρίου 2023 στις 3:14 π.μ. UTCmonitoring

   We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident continues to cause delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected.

5. 19 Σεπτεμβρίου 2023 στις 7:01 π.μ. UTCresolved

   This incident has ended. All systems are operatinal.

1. 5 Απριλίου 2023 στις 6:35 μ.μ. UTCinvestigating

   We are investigating an issue causing the Appcues Studio to intermittently fail to load. This issue appears to be related to a problem in a downstream provider. End user content delivery is unaffected. You can bypass this issue by reloading the Appcues Studio.

2. 5 Απριλίου 2023 στις 7:51 μ.μ. UTCidentified

   The downstream provider has located the issue and is working on a fix. They are tracking the incident here: https://status.firebase.google.com/incidents/k8Hj8EZMSMkQvoCCQWpA

3. 5 Απριλίου 2023 στις 8:20 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring performance.

4. 5 Απριλίου 2023 στις 8:42 μ.μ. UTCresolved

   This issue has been resolved

1. 3 Ιανουαρίου 2023 στις 5:58 μ.μ. UTCinvestigating

   We're investigating an issue affecting end-user flow delivery.

2. 3 Ιανουαρίου 2023 στις 6:49 μ.μ. UTCidentified

   We identified an issue and are implementing a fix.

3. 3 Ιανουαρίου 2023 στις 6:59 μ.μ. UTCmonitoring

   A fix is in place and we are monitoring the recovery.

4. 3 Ιανουαρίου 2023 στις 7:11 μ.μ. UTCresolved

   This incident is resolved.

1. 12 Δεκεμβρίου 2022 στις 2:41 μ.μ. UTCinvestigating

   We are investigating an issue causing degraded performance in the Appcues Studio. End user content delivery is unaffected.

2. 12 Δεκεμβρίου 2022 στις 3:02 μ.μ. UTCinvestigating

   We have mitigated the impact of this issue and continue to investigate a root cause. End user content deliver continues to be unaffected.

3. 12 Δεκεμβρίου 2022 στις 3:20 μ.μ. UTCresolved

   We have identified an are addressing a root cause. The incident is resolved.

1. 14 Νοεμβρίου 2022 στις 3:47 μ.μ. UTCresolved

   Our API experienced an elevated error rate creating websocket connections leading to transient flow delivery slowdowns on November 12, November 13 and November 14. This incident was resolved as of 6:36AM US ET on November 14th.

1. 27 Απριλίου 2022 στις 6:49 μ.μ. UTCidentified

   We've identified an issue loading the Appcues Studio. A fix is being implemented. End user flow delivery is not affected.

2. 27 Απριλίου 2022 στις 7:59 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 27 Απριλίου 2022 στις 8:41 μ.μ. UTCresolved

   This issue has been resolved.

1. 14 Φεβρουαρίου 2022 στις 9:27 π.μ. UTCinvestigating

   We are investigating an issue affecting flow delivery.

2. 14 Φεβρουαρίου 2022 στις 9:46 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 Φεβρουαρίου 2022 στις 9:49 π.μ. UTCresolved

   This incident has been resolved.