Ιστορικό διακοπών του Axcelerate

1. 1 Σεπτεμβρίου 2026 στις 1:20 π.μ. UTCinvestigating

   Εντοπίσαμε βραδύτερες από τις αναμενόμενες επιδόσεις του συστήματος και βρισκόμαστε επί του παρόντος στη διαδικασία της έρευνας.

2. 1 Σεπτεμβρίου 2026 στις 1:36 π.μ. UTCmonitoring

   Έχουμε εντοπίσει την αιτία του προβλήματος και θα συνεχίσουμε να παρακολουθούμε την κατάσταση καθώς οι axcelerate servers επιστρέφουν σε μια σταθερή κατάσταση.

3. 1 Σεπτεμβρίου 2026 στις 2:00 π.μ. UTCresolved

   Είμαστε στην ευχάριστη θέση να ανακοινώσουμε ότι τα ζητήματα διακομιστή που αντιμετωπίστηκαν νωρίτερα έχουν επιλυθεί.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 5 Αυγούστου 2026 στις 7:32 π.μ. UTCinvestigating

   Ερευνούμε ένα θέμα που επηρεάζει την Πύλη Πελατών. Εργαζόμαστε πάνω σε ένα ψήφισμα για το θέμα αυτό.

2. 5 Αυγούστου 2026 στις 9:27 π.μ. UTCresolved

   This incident has been resolved.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 1 Ιουνίου 2026 στις 11:45 μ.μ. UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2 Ιουνίου 2026 στις 2:01 π.μ. UTCresolved

   This incident has been resolved.

1. 25 Μαΐου 2026 στις 6:03 π.μ. UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 25 Μαΐου 2026 στις 6:06 π.μ. UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 25 Μαΐου 2026 στις 6:48 π.μ. UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 14 Μαΐου 2026 στις 2:19 π.μ. UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 14 Μαΐου 2026 στις 2:30 π.μ. UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 14 Μαΐου 2026 στις 2:50 π.μ. UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 25 Μαρτίου 2026 στις 11:06 μ.μ. UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 25 Μαρτίου 2026 στις 11:08 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Μαρτίου 2026 στις 11:39 μ.μ. UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 26 Μαρτίου 2026 στις 12:12 π.μ. UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 27 Φεβρουαρίου 2026 στις 12:22 π.μ. UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 27 Φεβρουαρίου 2026 στις 12:45 π.μ. UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 27 Φεβρουαρίου 2026 στις 2:33 π.μ. UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 1 Φεβρουαρίου 2026 στις 11:02 μ.μ. UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 1 Φεβρουαρίου 2026 στις 11:09 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Φεβρουαρίου 2026 στις 11:27 μ.μ. UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 12 Ιανουαρίου 2026 στις 4:52 π.μ. UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 12 Ιανουαρίου 2026 στις 6:53 π.μ. UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 13 Ιανουαρίου 2026 στις 5:13 π.μ. UTCresolved

   This incident has been resolved.

1. 9 Ιανουαρίου 2026 στις 12:27 π.μ. UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 11 Ιανουαρίου 2026 στις 10:50 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Ιανουαρίου 2026 στις 12:37 π.μ. UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 26 Νοεμβρίου 2025 στις 10:08 μ.μ. UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 27 Νοεμβρίου 2025 στις 1:00 π.μ. UTCresolved

   This incident has been resolved.

1. 15 Οκτωβρίου 2025 στις 11:54 μ.μ. UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 16 Οκτωβρίου 2025 στις 12:45 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 Οκτωβρίου 2025 στις 1:20 π.μ. UTCresolved

   This incident has been resolved.

1. 30 Σεπτεμβρίου 2025 στις 4:52 π.μ. UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 30 Σεπτεμβρίου 2025 στις 5:19 π.μ. UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 30 Σεπτεμβρίου 2025 στις 5:48 π.μ. UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 18 Σεπτεμβρίου 2025 στις 5:52 π.μ. UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 18 Σεπτεμβρίου 2025 στις 5:53 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 Σεπτεμβρίου 2025 στις 6:15 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 Σεπτεμβρίου 2025 στις 8:48 π.μ. UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 14 Σεπτεμβρίου 2025 στις 11:51 μ.μ. UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 3 Σεπτεμβρίου 2025 στις 9:13 π.μ. UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 3 Σεπτεμβρίου 2025 στις 9:48 π.μ. UTCresolved

   This incident has been resolved.

1. 6 Ιουλίου 2025 στις 10:53 μ.μ. UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 6 Ιουλίου 2025 στις 11:43 μ.μ. UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 7 Ιουλίου 2025 στις 5:09 π.μ. UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 7 Ιουλίου 2025 στις 5:10 π.μ. UTCresolved

   This incident has been resolved.

1. 17 Ιουνίου 2025 στις 11:56 μ.μ. UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 18 Ιουνίου 2025 στις 12:45 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 Ιουνίου 2025 στις 2:09 π.μ. UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 18 Ιουνίου 2025 στις 2:49 π.μ. UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 29 Μαΐου 2025 στις 11:48 μ.μ. UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 30 Μαΐου 2025 στις 1:35 π.μ. UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 29 Μαΐου 2025 στις 11:27 μ.μ. UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 30 Μαΐου 2025 στις 1:07 π.μ. UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.