Ιστορικό διακοπών του Blend

1. 13 Αυγούστου 2026 στις 2:05 μ.μ. UTCinvestigating

   Blend is experiencing issues with Closings flowing from Encompass to Blend via EPC and PDD. We are actively investigating the issue and will continue to update as the situation progresses. Clients using the KM plug-in are unaffected.

2. 13 Αυγούστου 2026 στις 3:05 μ.μ. UTCinvestigating

   We are continuing to investigate this issue and will update as the situation progresses.

3. 13 Αυγούστου 2026 στις 3:41 μ.μ. UTCidentified

   We have identified the issue and are currently working on a fix. We will update this status as soon as the fix is deployed

4. 13 Αυγούστου 2026 στις 5:30 μ.μ. UTCmonitoring

   RESOLVED- We have deployed a fix to production that resolves the issue affecting closings sent from Encompass to Blend through EPC and PDD. Closing packages can now resume being sent to Blend. We appreciate your patience while we worked to restore this functionality.

5. 13 Αυγούστου 2026 στις 7:55 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Αυγούστου 2026 στις 8:31 μ.μ. UTCidentified

   Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured." ICE has identified this as related to a recent Encompass update (26.2.0.3) affecting third-party eDisclosure plugin functionality. Impact: Users may be unable to send Disclosures via Encompass on affected versions. If you are experiencing this issue, please refer to ICE's status page and contact Encompass/ICE support directly. We will continue to monitor and post updates here as we learn more.

2. 10 Αυγούστου 2026 στις 8:43 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

3. 10 Αυγούστου 2026 στις 9:16 μ.μ. UTCidentified

   Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured." ICE has identified the root cause as an issue introduced in the 26.1 August Service Pack, which added a Consumer Connect site check to the Disclosure workflow. ICE is working on a fix and will provide a target release once identified. Impact: Users may be unable to send Disclosures via Encompass on affected versions. If you are experiencing this issue, please refer to ICE's status page and contact Encompass/ICE support directly for the latest updates and resolution timing. We will continue to monitor ICE's status page and post updates here as we learn more.

4. 11 Αυγούστου 2026 στις 2:50 μ.μ. UTCresolved

   Per ICE Mortgage Technology's status page, a client-side fix for the Send Disclosures error has been released via critical patch 26.2.0.4, and has been deployed to both UAT and Production Encompass environments. Action required: To receive the patch, users will need to log out of the Encompass Smart Client and log back in. Several clients have confirmed service is restored after applying the patch. If you continue to experience issues sending Disclosures after logging back in, please reach out to the ICE/Encompass Support Team.

1. 31 Ιουλίου 2026 στις 2:19 μ.μ. UTCidentified

   Επιβεβαιώσαμε ένα θέμα που επηρεάζει την ενημέρωση κατάστασης και την ικανότητα να ολοκληρώνουν τα πακέτα κλεισίματος για τα υβριδικά και RON κλεισίματα στο Blend. Η Docusign έχει επίσης αναφέρει αυτές τις αποτυχίες στη σελίδα κατάστασης τους, https://status.docusign.com/. Παρακολουθούμε εκ του σύνεγγυς την κατάσταση και θα παράσχουμε ενημέρωση καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

2. 31 Ιουλίου 2026 στις 4:12 μ.μ. UTCidentified

   Συνεχίζουμε να παρακολουθούμε την έξοδο Docusign που επηρεάζει την ικανότητα ολοκλήρωσης των πακέτων κλεισίματος για τα υβριδικά και τα RON κλεισίματα στο Blend. Η Docusign συνεχίζει την έρευνά τους και μπορείτε να ελέγξετε την κατάσταση αυτού του συμβάντος καθώς και στη σελίδα κατάστασης τους, https://status.docusign.com/. Παρακολουθούμε εκ του σύνεγγυς την κατάσταση και θα παράσχουμε ενημέρωση καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες. Εν τω μεταξύ, ως προληπτικό μέτρο, συνιστούμε να καταγραφούν τυχόν κλεισίματα που μπορεί να επηρεάσουν σήμερα.

3. 31 Ιουλίου 2026 στις 5:38 μ.μ. UTCidentified

   Μετά από περαιτέρω έρευνα, εντοπίσαμε δύο ξεχωριστά ζητήματα που επηρεάζουν το κλείσιμο: RON Closings in Blend Signing Room: Το DocuSign αναφέρει επί του παρόντος μια υποβάθμιση υπηρεσιών που επηρεάζει την ικανότητα των συμβολαιογράφοι να ολοκληρώσουν μια υπογραφή. Αυτό ξεκίνησε στις 30 Ιουλ στις 19:53 UTC και μπορεί να παρακολουθείται στη σελίδα DocuSign Status (https://status.docusign.com/). Υβριδικές κλίσεις, αποκαλύψεις, και να παρακολουθεί χρησιμοποιώντας λειτουργία eSign: Η διακοπή προκαλεί μεγάλη ουρά στην υπηρεσία εγγράφων μας, η οποία εμποδίζει την εφαρμογή eSignatures στα έγγραφα. Αυτό επηρεάζει υβριδικές ροές εργασίας κλεισίματος, καθώς και τις υπηρεσίες γνωστοποίησης και τις ροές παρακολούθησης που βασίζονται στη λειτουργία eSign. Οι δανειολήπτες μπορεί ακόμη να είναι σε θέση να συμπληρώσουν τα έγγραφα, αλλά οι ενημερώσεις για την κατάσταση της υπογραφής και της εργασίας δεν επεξεργάζονται σωστά αυτή τη στιγμή. Εν τω μεταξύ, συνιστούμε να προχωρήσουμε με το κλείσιμο των εγγράφων και τις γνωστοποιήσεις μέχρι να επιλυθεί αυτό το ζήτημα.

4. 31 Ιουλίου 2026 στις 6:33 μ.μ. UTCidentified

   Η ομάδα μας εξακολουθεί να ερευνά τη βασική αιτία του ζητήματος διαθεσιμότητας DocuSign e-sign σε περιβάλλοντα Blend, αλλά πιστεύουμε ότι ο αντίκτυπος σχετίζεται με έναν υψηλό όγκο γεγονότων που έλαβε το DocuSign ως μέρος ενός μετριασμού της ανάκτησής τους την Πέμπτη το βράδυ, 30 Ιουλίου. Η ομάδα μας αυτή τη στιγμή καθορίζει τα καλύτερα επόμενα βήματα για να εφαρμόσει μια στρατηγική ανάκαμψης για να επαναλάβει τη διαθεσιμότητα e-sign παραγωγής μέσω DocuSign. Η τρέχουσα εμπειρία που αντιμετωπίζει ο δανειολήπτης επιτρέπει την ηλεκτρονική υπογραφή των εγγράφων μέσα στο DocuSign, ωστόσο τα γεγονότα υπογραφής και ολοκλήρωσης πακέτου δεν υποβάλλονται σε επιτυχή επεξεργασία μεταξύ DocuSign και Blend, και ως αποτέλεσμα οι εργασίες ηλεκτρονικού σήματος εγγράφου δεν έχουν οριστεί να ολοκληρώσουν επιτυχώς. Θα μοιραστούμε περισσότερες ενημερώσεις μόλις έχουμε περισσότερες πληροφορίες.

5. 31 Ιουλίου 2026 στις 7:45 μ.μ. UTCresolved

   Αυξήσαμε την ικανότητα επεξεργασίας στο τέλος μας για να επεξεργαστούμε το ιστορικό των γεγονότων υπογραφής και ολοκλήρωσης πακέτων μεταξύ DocuSign και Blend. Αυτό το backlog έχει πλέον πλήρως επεξεργαστεί, και οι εργασίες ηλεκτρονικού σήματος εγγράφου αντανακλούν την κατάσταση ολοκλήρωσης με επιτυχία. RON, Hybrid Closings, Γνωστοποιήσεις, και Follow Up ροές χρησιμοποιώντας τη λειτουργία eSign λειτουργούν κανονικά. Σας ευχαριστώ για την υπομονή σας, ενώ ασχοληθήκαμε με αυτό το θέμα.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 29 Ιουλίου 2026 στις 3:09 π.μ. UTCinvestigating

   Η πλατφόρμα Blend δεν είναι προς το παρόν διαθέσιμη. Οι ομάδες προϊόντων και μηχανικών μας ερευνούν ενεργά και θα παρέχουμε συχνές ενημερώσεις κατάστασης σύντομα.

2. 29 Ιουλίου 2026 στις 3:34 π.μ. UTCinvestigating

   Βρισκόμαστε στη διαδικασία της επιστροφής της πιο πρόσφατης κυκλοφορίας που πιστεύουμε ότι θα ξεμπλοκάρει την πρόσβαση στην παραγωγή. Προβλέπουμε ότι αυτό θα ολοκληρωθεί στα επόμενα 10 λεπτά.

3. 29 Ιουλίου 2026 στις 4:02 π.μ. UTCmonitoring

   Επιβεβαιώσαμε ότι το release roll back έχει αντιμετωπίσει τη διαθεσιμότητα παραγωγής. Επιβεβαιώσαμε ότι αυτή η διακοπή επηρεάζει μόνο την πρόσβαση στην παραγωγή για δάνεια στην πλατφόρμα Blend Builder, και ότι η πλατφόρμα δανεισμού είναι πλήρως λειτουργική. Παρακολουθούμε την απόδοση της κυκλοφορίας στην πλατφόρμα Blend Builder, αλλά αναμένουμε ότι αυτό θα είναι πλήρως λειτουργικό στις 8:40pm PT.

4. 29 Ιουλίου 2026 στις 4:12 π.μ. UTCmonitoring

   Όλες οι οθόνες Blend για την κυκλοφορία στην πλατφόρμα Blend Builder παρουσιάζουν πλήρη διαθεσιμότητα παραγωγής και ανάκτηση των επιδόσεων και λειτουργούν πλήρως τώρα

5. 29 Ιουλίου 2026 στις 7:00 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 23 Ιουλίου 2026 στις 4:47 μ.μ. UTCinvestigating

   Γνωρίζουμε ένα θέμα που ορισμένοι χρήστες της Encompass Partner Delivery Document Delivery (PDD) μπορούν να βιώσουν αυτή τη στιγμή. Η ομάδα μας ερευνά ενεργά τη βασική αιτία και εργάζεται για την επίλυση του ζητήματος το συντομότερο δυνατόν. Εκτιμούμε την υπομονή σας.

2. 23 Ιουλίου 2026 στις 5:05 μ.μ. UTCinvestigating

   Γνωρίζουμε ένα θέμα που προκαλεί καθυστερήσεις με την ενσωμάτωση του Encompass Partner Document Delivery (PDD). Η απόδοση API μπορεί να καθυστερήσει. Η ομάδα μας ερευνά ενεργά τη βασική αιτία και εργάζεται για την επίλυση του ζητήματος το συντομότερο δυνατόν. Εκτιμούμε την υπομονή σας.

3. 23 Ιουλίου 2026 στις 6:29 μ.μ. UTCinvestigating

   Συνεχίζουμε να διερευνούμε το θέμα που προκαλεί καθυστερήσεις με την ενσωμάτωση του Encompass Partner Document Delivery (PDD). Κατά τη διάρκεια αυτού του χρόνου η απόδοση API μπορεί να καθυστερήσει. Προσπαθούμε να επιλύσουμε αυτό το ζήτημα το συντομότερο δυνατόν. Εκτιμούμε την υπομονή σας.

4. 23 Ιουλίου 2026 στις 8:11 μ.μ. UTCinvestigating

   Η ομάδα μηχανικών μας συνεχίζει να ερευνά ενεργά το θέμα προκαλώντας καθυστερήσεις με την ενσωμάτωση του Encompass Partner Document Delivery (PDD). Κάνουμε πρόοδο στην απομόνωση της βασικής αιτίας και εργαζόμαστε για την εφαρμογή ενός ψηφίσματος το συντομότερο δυνατόν. Θα συνεχίσουμε να παρέχουμε ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

5. 23 Ιουλίου 2026 στις 10:02 μ.μ. UTCresolved

   Η Ομάδα Μηχανικών Blend έχει εντοπίσει την αιτία των διακοπτόμενων καθυστερήσεων που επηρεάζουν την ενσωμάτωση του Encompass Partner Document Delivery (PDD) και η υπηρεσία έχει επιστρέψει στο κανονικό. Η ομάδα Μηχανικών μας έχει εφαρμόσει μετριασμούς για την αποκατάσταση της σταθερότητας και θα συνεχίσει να παρακολουθεί στενά το περιβάλλον για να διασφαλίσει ότι το ζήτημα δεν θα επαναληφθεί. Συνεχίζουμε επίσης τις εργασίες για πρόσθετες βελτιώσεις για την περαιτέρω ενίσχυση της ανθεκτικότητας της ολοκλήρωσης. Σας ευχαριστώ για την υπομονή σας, ενώ εργαστήκαμε για την επίλυση αυτού του ζητήματος.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 22 Ιουλίου 2026 στις 4:38 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα όπου οι χρήστες μπορεί να μην μπορούν να στείλουν τα πακέτα κλεισίματος στο Blend. Η ομάδα μας εργάζεται ενεργά για τον εντοπισμό της βασικής αιτίας και την αποκατάσταση της φυσιολογικής λειτουργικότητας το συντομότερο δυνατόν. Θα συνεχίσουμε να παρακολουθούμε στενά την κατάσταση και να παρέχουμε περαιτέρω ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

2. 22 Ιουλίου 2026 στις 5:52 μ.μ. UTCmonitoring

   Έχουμε εντοπίσει ένα θέμα που επηρεάζει την ικανότητα αποστολής πακέτων κλεισίματος. Μια επιδιόρθωση έχει αναπτυχθεί, και παρακολουθούμε ενεργά το σύστημα για να επιβεβαιώσουμε ότι η λειτουργία αποστολής έχει αποκατασταθεί πλήρως. Θα σας παρέχουμε άλλη ενημέρωση μόλις το θέμα επιλυθεί πλήρως

3. 22 Ιουλίου 2026 στις 9:09 μ.μ. UTCresolved

   Η λύση για το θέμα αυτό έχει πλέον αναπτυχθεί και πιστεύουμε ότι το θέμα έχει επιλυθεί πλήρως.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 22 Ιουνίου 2026 στις 4:37 μ.μ. UTCmonitoring

   We have confirmed an issue affecting delivery of multi-factor authentication codes sent via SMS short code. Twilio has also reported this outage on their status page, https://status.twilio.com/. Some users may experience delays receiving their authentication code or may not receive it at all.

2. 22 Ιουνίου 2026 στις 5:33 μ.μ. UTCmonitoring

   Twilio has observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. Twilio will provide another update in 2 hours or as soon as more information becomes available.

3. 22 Ιουνίου 2026 στις 7:57 μ.μ. UTCresolved

   The issue affecting delivery of multi-factor authentication codes sent via SMS short code appears to be resolved. Service has recovered, and users should now be able to receive MFA codes as expected.

1. 22 Ιουνίου 2026 στις 3:00 μ.μ. UTCmonitoring

   Cloudflare has reported an outage affecting its services. As a result, clients may experience intermittent errors, increased latency, or access issues. We are monitoring for any downstream impact to Blend services and are sharing Cloudflare's status page for the latest provider updates. Please refer to the Cloudflare status page https://www.cloudflarestatus.com for ongoing updates. We will continue to post updates here as needed.

2. 22 Ιουνίου 2026 στις 6:52 μ.μ. UTCresolved

   Cloudflare has reported that traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Please refer to the linked Cloudflare status page for the latest provider updates.

1. 10 Ιουνίου 2026 στις 5:06 μ.μ. UTCinvestigating

   We are currently investigating reports that Settlement Agents and borrowers are experiencing issues accessing closing documents. The impact includes: - Settlement Agents may be unable to complete tasks within Settlement Agent Workspace (workspace.blend.com) - Borrowers may be unable to complete tasks within their borrower portal - eSign closing packages may be blocked from being released to borrowers These issues may result in delays to scheduled closings. Our Engineering team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

2. 10 Ιουνίου 2026 στις 5:35 μ.μ. UTCinvestigating

   We are continuing to investigate an ongoing issue affecting portions of the Blend platform. While initial reports were related to closing document access, we are now seeing broader impact across multiple areas of the platform, including: General application slowness Disclosures failing to send Export failures Borrower portal and Settlement Agent Workspace performance issues Potential delays in closing-related workflows At this time, we believe a subset of clients may be affected, though our investigation is ongoing and we have not yet determined the full scope of impact. Our Engineering team is actively working to identify the root cause and restore normal platform functionality as quickly as possible. If you are experiencing any issues, please submit a ticket to Blend Support with details about the behavior you are encountering. This information will help us better understand the scope and impact of the incident. We will continue to provide updates as more information becomes available.

3. 10 Ιουνίου 2026 στις 6:41 μ.μ. UTCinvestigating

   Our Engineering team continues to actively investigate the issues impacting portions of the Blend platform. At this time, we have not yet identified the root cause of the incident and are working to isolate the source of the issue as quickly as possible. Customers may continue to experience: General application slowness Disclosures failing to send Export failures Borrower portal and Settlement Agent Workspace performance issues Delays in closing-related workflows To help ensure scheduled closings are not delayed, Settlement Agents who need to print closing packages should contact the lender directly to obtain the necessary documents. If you are experiencing any issues, please let us know in the existing email thread if you have an open ticket for this. Otherwise, please submit a ticket to Blend Support with details about the behavior you are encountering. This information will help us better understand the scope and impact of the incident. We understand the disruption this is causing and appreciate your patience while we work to identify and resolve the issue.

4. 10 Ιουνίου 2026 στις 8:48 μ.μ. UTCmonitoring

   We are observing improvements in platform performance and a reduction in reported issues. Our teams continue to investigate the underlying cause and are actively monitoring the environment. We are not yet ready to declare the incident fully resolved, but current indicators suggest the situation is improving. Additional details will be shared as they become available.

5. 10 Ιουνίου 2026 στις 10:02 μ.μ. UTCresolved

   This incident has been resolved.

1. 5 Ιουνίου 2026 στις 7:11 μ.μ. UTCidentified

   We are currently experiencing connectivity issues affecting the integration between Encompass and Blend, which is impacting the processing of disclosures. Preliminary investigation indicates this is due to a service degradation on our MuleSoft Middleware Platform (hosted by Salesforce). Our Engineering team is actively investigating the root cause and working toward a resolution. We apologize for any inconvenience this may cause and will provide further updates as new information becomes available.

2. 5 Ιουνίου 2026 στις 8:57 μ.μ. UTCidentified

   Current Status: We have confirmed with ICE (Encompass) that the ongoing connectivity issue is intermittent. As a result, some disclosures are successfully routing to borrowers, while others may experience failures or delays. Please make a retry attempt if you see a failure with the issue being intermittent the retry may allow the package to be delivered. Technical Update: Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged on a live call with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways. We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.

3. 5 Ιουνίου 2026 στις 11:22 μ.μ. UTCmonitoring

   We have received confirmation from ICE at approximately 3:30 PM PST that they are no longer experiencing the error that occurred this morning. Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways. We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.

4. 8 Ιουνίου 2026 στις 2:04 μ.μ. UTCresolved

   This incident has been resolved.

1. 13 Μαΐου 2026 στις 3:21 μ.μ. UTCinvestigating

   We are currently investigating an issue impacting Pipeline View search functionality. At this time, some users may be experiencing issues where Loan Originators and/or Loan Assignees are not appearing correctly in search results within the Pipeline View. As a result, users may be unable to effectively search and access portions of their pipeline. Our Engineering team is actively engaged and treating this as the highest priority. We will provide updates as soon as more information becomes available and work toward a resolution as quickly as possible.

2. 13 Μαΐου 2026 στις 3:55 μ.μ. UTCresolved

   This incident has been resolved.

1. 24 Απριλίου 2026 στις 4:21 μ.μ. UTCidentified

   We have been made aware of an Encompass outage that may be affecting exports, disclosure and document sync. Please visit the ICE status page for the latest updates: https://www.ice.com/status#mortgage-technology.

2. 24 Απριλίου 2026 στις 6:56 μ.μ. UTCmonitoring

   Encompass updated their status indicating that they are now seeing high success rates across all production user connections. They will be continuing their efforts for complete stabilization.

3. 25 Απριλίου 2026 στις 1:49 μ.μ. UTCresolved

   Encompass confirmed the issue on their end has been resolved and all services remain in a stable state.

1. 9 Απριλίου 2026 στις 4:26 μ.μ. UTCinvestigating

   We are currently investigating an issue impacting access to Blend Beta environments. Users may encounter a 502 error when attempting to access these environments. Our team is actively working with engineering to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

2. 9 Απριλίου 2026 στις 4:32 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 9 Απριλίου 2026 στις 6:27 μ.μ. UTCinvestigating

   We are continuing to investigate the issue impacting access to Blend Beta environments. We believe we have identified the root cause, but are currently validating. Users may continue to encounter a 502 error when attempting to access these environments. Our team is actively validating the resolution to the root cause impacting Beta environments. At this time, we can confirm that only Beta environments were affected but we are continuing to monitor things and will provide more updates as they become available.

4. 9 Απριλίου 2026 στις 8:06 μ.μ. UTCinvestigating

   The issue impacting Blend Beta environments has been resolved, and the beta environments are now functioning normally. We will continue to monitor closely to ensure ongoing stability. Please feel free to reach out to us if you encounter any issues. Thank you for your patience while we worked through this issue.

5. 9 Απριλίου 2026 στις 8:07 μ.μ. UTCresolved

   The issue impacting Blend Beta environments has been resolved, and the beta environments are now functioning normally. We will continue to monitor closely to ensure ongoing stability. Please feel free to reach out to us if you encounter any issues. Thank you for your patience while we worked through this issue.

1. 8 Απριλίου 2026 στις 4:54 μ.μ. UTCinvestigating

   We are currently experiencing delays in receiving support tickets due to an issue with our ticketing system provider. The root cause has been identified as an ongoing infrastructure issue impacting Freshdesk’s mail servers, which is preventing some emails from being successfully delivered into our system. As a result, tickets sent via email may be delayed or not received. Additionally, Microsoft is currently experiencing a broader service outage, which may also be contributing to the issue. Investigations are still ongoing to fully understand the impact. Recommended action: If you need immediate assistance, please reach out to our Support team via chat to ensure your request is received. We are actively working with our partners and will continue to share updates as more information becomes available.

2. 8 Απριλίου 2026 στις 6:22 μ.μ. UTCidentified

   We are currently experiencing delays in receiving support tickets due to an issue with our ticketing system provider. The root cause has been identified as an ongoing infrastructure issue impacting Freshdesk’s mail servers, which is preventing some emails from being successfully delivered into our system. As a result, tickets sent via email may be delayed or not received. Additionally, Microsoft is currently experiencing a broader service outage, which may also be contributing to the issue. Investigations are still ongoing to fully understand the impact. Recommended action: If you need immediate assistance, please reach out to our Support team via chat to ensure your request is received. We are actively working with our partners and will continue to share updates as more information becomes available.

3. 8 Απριλίου 2026 στις 9:36 μ.μ. UTCmonitoring

   We are seeing signs of recovery, and tickets are beginning to flow into our system again. We are cautiously optimistic that service is being restored, but we are continuing to monitor closely. Earlier today, an issue impacting email delivery to our ticketing system prevented some messages from being successfully converted into tickets. At this time, we cannot guarantee that all communications sent via email were received or processed. Action required: Please review any requests or updates you sent today and resend them to ensure we have received and can act on them. As a reminder, our chat support has remained fully operational throughout this incident and is always available if you need immediate assistance. We appreciate your diligence and patience while we work to confirm full resolution and will continue to provide updates as we validate stability.

4. 9 Απριλίου 2026 στις 2:11 μ.μ. UTCresolved

   This incident has been resolved.

1. 5 Μαρτίου 2026 στις 10:00 μ.μ. UTCinvestigating

   We are currently observing integration connection errors impacting document generation workflows. This issue may prevent the successful issuance of disclosures and can also impact the synchronization of disclosure status updates between Blend and the client’s LOS. Our engineering team is actively investigating the root cause and working to determine the scope and impact. We will provide additional updates as more information becomes available.

2. 5 Μαρτίου 2026 στις 11:03 μ.μ. UTCidentified

   We have identified a short term update to resume successful document generation and disclosure issuance workflows. We are actively monitoring the system and working to replay events for any impacted loans. Our team is continuing to actively investigate the root cause of the integration connection errors to ensure all document generation and disclosure workflow traffic can be processed successfully. We will provide additional updates as soon as the long term root cause fix is identified.

3. 5 Μαρτίου 2026 στις 11:34 μ.μ. UTCmonitoring

   We have confirmed that our update to address the connection issues impacting document generation and disclosures workflows has resolved the errors observed earlier today. Our team is continuing to monitor for any further errors and replay events to mitigate any impacted loans. We will update this issue to resolved once all impact loan events have been addressed.

4. 6 Μαρτίου 2026 στις 4:22 π.μ. UTCresolved

   This incident has been resolved.

1. 2 Μαρτίου 2026 στις 7:48 μ.μ. UTCinvestigating

   We are currently investigating API Gateway issues. Some clients may see 502 Bad Gateway errors or experience disruptions with API-related functionality, including document generation, disclosures, or exports. If you encounter any of these issues, please reach out to support so we can investigate. We will provide updates as more information becomes available.

2. 2 Μαρτίου 2026 στις 8:40 μ.μ. UTCmonitoring

   API-related functionality, including exports, document generation, and disclosures, is currently stable. We recently increased the number of API Gateway pods and continue to monitor traffic and performance. We are proactively tracking any failed exports and adjusting auto-scaling settings to maintain reliability.

3. 2 Μαρτίου 2026 στις 10:55 μ.μ. UTCresolved

   This incident has been resolved.

1. 11 Φεβρουαρίου 2026 στις 3:50 μ.μ. UTCinvestigating

   We are currently experiencing processing delays with manually tagged Hybrid closing packages. Our engineering team is actively investigating the root cause to restore normal processing speeds. In the meantime, we recommend sending closing packages as Traditional.

2. 11 Φεβρουαρίου 2026 στις 5:05 μ.μ. UTCresolved

   Resolved but still monitoring. Continue to send Hybrid Closing packages.

1. 20 Ιανουαρίου 2026 στις 6:35 μ.μ. UTCinvestigating

   Starting at approximately 10:10am PST we began observing elevated traffic partially impacting API availability. Our team is actively working on preventing impact and restoring API availability.

2. 20 Ιανουαρίου 2026 στις 8:00 μ.μ. UTCmonitoring

   At approximately 10:30am PST we adjusted our API services to address an increased volume of request errors. We have observed stable successful API request traffic since then. Our teams continue to actively monitor API performance.

3. 21 Ιανουαρίου 2026 στις 12:59 π.μ. UTCresolved

   This incident has been resolved.

1. 20 Ιανουαρίου 2026 στις 3:13 μ.μ. UTCinvestigating

   We are currently investigating api failures.

2. 20 Ιανουαρίου 2026 στις 4:45 μ.μ. UTCmonitoring

   At approximately 7:40am PST we deployed updates to some internal services that resolved all observed API request errors. We are actively monitoring for any further impact.

3. 21 Ιανουαρίου 2026 στις 12:59 π.μ. UTCresolved

   This incident has been resolved.

1. 14 Ιανουαρίου 2026 στις 1:38 μ.μ. UTCinvestigating

   Investigation - We are aware of an issue impacting all logins (email and SSO), Our team is actively investigating the root cause and will provide updates as more information becomes available.

2. 14 Ιανουαρίου 2026 στις 2:21 μ.μ. UTCinvestigating

   Our team is actively investigating the root cause of the login issue and will provide updates as more information becomes available.

3. 14 Ιανουαρίου 2026 στις 3:11 μ.μ. UTCidentified

   Our team is actively working on a solution and will provide updates as more information becomes available.

4. 14 Ιανουαρίου 2026 στις 3:28 μ.μ. UTCidentified

   We have identified the root cause of the issue impacting all logins (email and SSO), application creation, eClose, disclosures, and Public API. Our team is actively working a solution and will provide updates as more information becomes available.

5. 14 Ιανουαρίου 2026 στις 4:35 μ.μ. UTCidentified

   Our team has made measurable progress and is still actively working on a solution. We will provide updates as more information becomes available

6. 14 Ιανουαρίου 2026 στις 5:05 μ.μ. UTCmonitoring

   We are seeing signs of improvement on logins (emails and SSOs). Our Engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose, magic link logins, disclosures, and TPRs). We will share additional updates as more information becomes available.

7. 14 Ιανουαρίου 2026 στις 5:46 μ.μ. UTCmonitoring

   We are seeing signs of recovery on all logins, public API, and disclosures. Our engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose and TPRs). We will share additional updates as more information becomes available.

8. 14 Ιανουαρίου 2026 στις 6:42 μ.μ. UTCmonitoring

   We are seeing signs of recovery on all logins and disclosures. Our engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose, public API, and TPRs). We will share additional updates as more information becomes available.

9. 14 Ιανουαρίου 2026 στις 8:28 μ.μ. UTCmonitoring

   We have deployed the mitigation for the production API. We are aware that site access, export, and disclosures may have been affected during the deployment process and should have been fixed. We are monitoring the environment for further stability.

10. 14 Ιανουαρίου 2026 στις 9:25 μ.μ. UTCmonitoring

    Earlier today, the platform experienced an unusually large surge of external traffic impacting authentication-related services, which led to intermittent access issues. During the incident, the following services were affected: - Core authentication (email+password logins, SSO, magic links, Blend Signing Room) - Public API (including exports, disclosures, and CRM integrations) Mitigations have been applied, system load has stabilized, and services are operating normally. A small number of users may briefly notice a browser warning when logging into Blend Signing Room (RONs); this does not impact functionality and is being resolved. We are continuing to monitor closely and will provide a follow-up once stability is fully confirmed.

11. 14 Ιανουαρίου 2026 στις 10:45 μ.μ. UTCmonitoring

    Resolved / Monitoring — All Blend Platform services are operating normally. System load has stabilized. No new user-facing issues have been observed. We are continuing to address residual impacts from the earlier disruption. We will continue to monitor closely to ensure sustained stability and will provide an update if there are any material changes.

12. 15 Ιανουαρίου 2026 στις 1:18 π.μ. UTCmonitoring

    Monitoring — All Blend Platform services remain operational and stable. The issue with Blend Signing Room has been resolved. We are continuing to address residual impacts from today’s disruption. Manual Hybrid eClose: Close Ops is currently unable to process manual hybrid closings for packages with a closing date of 1/14. Please send any hybrid packages closing today as Traditional. We will provide an update when manual hybrid processing is restored.

13. 15 Ιανουαρίου 2026 στις 2:56 π.μ. UTCmonitoring

    Stable — All services are operating normally. The issue affecting manual hybrid closings has been resolved.

14. 17 Ιανουαρίου 2026 στις 12:17 π.μ. UTCresolved

    This incident has been resolved.