Ιστορικό διακοπών του Callrail

1. 1 Σεπτεμβρίου 2026 στις 5:01 μ.μ. UTCmonitoring

   Έχουμε εντοπίσει ένα θέμα με έναν ανάντη πωλητή και συνεργαζόμαστε ενεργά μαζί τους για να μετριάσουμε την κατάσταση. Το θέμα αυτό προκαλεί τις ακόλουθες επιπτώσεις: - Κλήση απόδοσης - Καταγραφή κλήσεων Διαθεσιμότητα Λυπούμαστε ειλικρινά για οποιαδήποτε αναστάτωση που μπορεί να προκαλέσει αυτό.

2. 1 Σεπτεμβρίου 2026 στις 5:29 μ.μ. UTCmonitoring

   Συνεχίζουμε να παρακολουθούμε για τυχόν περαιτέρω ζητήματα.

3. 1 Σεπτεμβρίου 2026 στις 7:53 μ.μ. UTCmonitoring

   Ο ανάντη πωλητής έχει επιλύσει τη διακοπή και βλέπουμε επιδόσεις για τα περισσότερα προϊόντα να επανέρχονται στο κανονικό. Ωστόσο, οι πελάτες μπορεί ακόμα να βιώσουν καθυστερήσεις με τη διαθεσιμότητα Call Recording καθώς το σύστημά μας λειτουργεί για να επεξεργαστεί το backlog των ηχογραφήσεων που συνέβησαν κατά τη διάρκεια της διακοπής προμηθευτή.

4. 1 Σεπτεμβρίου 2026 στις 11:24 μ.μ. UTCmonitoring

   Ο ανάντη πωλητής έχει επιλύσει το ζήτημα και βλέπουμε επιδόσεις για όλα τα επηρεαζόμενα προϊόντα να επανέρχονται στο φυσιολογικό.

5. 1 Σεπτεμβρίου 2026 στις 11:25 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 28 Αυγούστου 2026 στις 2:49 μ.μ. UTCidentified

   Γνωρίζουμε ένα θέμα σχετικά με την εφαρμογή CallRail iOS Mobile όπου το Call and Form Logs αδυνατεί να αποδώσει. Αναγνωρίσαμε το θέμα και η ομάδα μας προσπαθεί να επιλύσει το πρόβλημα. Το θέμα συμβαίνει όταν η εφαρμογή επιστρέφει περισσότερες από 1 σελίδες δεδομένων που θα εμφανιστούν. Οι πελάτες μπορούν να εργαστούν γύρω από αυτό το θέμα με τη χρήση των φίλτρων ημερομηνίας για τη μείωση του εύρους ημερομηνίας έτσι ώστε ένα μικρότερο σύνολο αποτελεσμάτων επιστρέφεται.

2. 28 Αυγούστου 2026 στις 7:59 μ.μ. UTCresolved

   Το περιστατικό λύθηκε. Για την εφαρμογή της ρύθμισης, παρακαλούμε ενημερώστε την εφαρμογή CallRail Mobile στην έκδοση 6.12.1. ή αργότερα.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 20 Αυγούστου 2026 στις 3:34 μ.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

2. 20 Αυγούστου 2026 στις 3:56 μ.μ. UTCidentified

   Συνεχίζουμε να εργαζόμαστε πάνω σε μια λύση για αυτό το ζήτημα.

3. 20 Αυγούστου 2026 στις 3:59 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

4. 20 Αυγούστου 2026 στις 4:04 μ.μ. UTCmonitoring

   Συνεχίζουμε να παρακολουθούμε για τυχόν περαιτέρω ζητήματα.

5. 20 Αυγούστου 2026 στις 4:15 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 20 Αυγούστου 2026 στις 2:13 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε αυτό το ζήτημα.

2. 20 Αυγούστου 2026 στις 2:17 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 20 Αυγούστου 2026 στις 2:20 μ.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

4. 20 Αυγούστου 2026 στις 2:58 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

5. 20 Αυγούστου 2026 στις 3:25 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 17 Αυγούστου 2026 στις 5:10 μ.μ. UTCinvestigating

   Ερευνούμε ένα θέμα που μπορεί να προκαλέσει κάποια PCI διορατικότητα να καθυστερήσει. Λυπούμαστε ειλικρινά για οποιαδήποτε αναστάτωση που μπορεί να προκαλέσει αυτές οι καθυστερήσεις.

2. 17 Αυγούστου 2026 στις 5:32 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

3. 17 Αυγούστου 2026 στις 6:06 μ.μ. UTCresolved

   Αυτό το περιστατικό έχει επιλυθεί, και PCI Insights θα πρέπει να επεξεργάζεται κανονικά.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 8 Μαΐου 2026 στις 6:09 μ.μ. UTCidentified

   We're currently experiencing issues with incoming call notifications for Lead Center on iOS devices. Android devices are not impacted. The team has identified the issue and a fix is being implemented.

2. 9 Μαΐου 2026 στις 11:15 π.μ. UTCresolved

   This incident has been resolved.

1. 2 Μαρτίου 2026 στις 12:55 π.μ. UTCidentified

   We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.

2. 2 Μαρτίου 2026 στις 2:32 π.μ. UTCmonitoring

   A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible.

3. 2 Μαρτίου 2026 στις 1:47 μ.μ. UTCresolved

   This incident has been resolved and the report backlog is now empty.

1. 3 Φεβρουαρίου 2026 στις 9:02 μ.μ. UTCmonitoring

   We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.

2. 3 Φεβρουαρίου 2026 στις 9:21 μ.μ. UTCresolved

   This issue has been resolved with the vendor, and systems are now operating normally.

1. 29 Ιανουαρίου 2026 στις 6:44 μ.μ. UTCinvestigating

   We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

2. 29 Ιανουαρίου 2026 στις 7:18 μ.μ. UTCidentified

   Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved.

3. 29 Ιανουαρίου 2026 στις 8:28 μ.μ. UTCresolved

   We are no longer seeing transcript latency. This issue has been resolved.

1. 29 Ιανουαρίου 2026 στις 3:45 μ.μ. UTCinvestigating

   One of our providers is reporting delays in both SMS and MMS delivery. We are seeing intermittent impact in both inbound and outbound messages. We will continue monitoring and providing updates.

2. 29 Ιανουαρίου 2026 στις 8:49 μ.μ. UTCidentified

   We are continuing to see intermittent impact in inbound and outbound messages. We are monitoring the situation and will continue to provide further updates until resolved.

3. 29 Ιανουαρίου 2026 στις 10:55 μ.μ. UTCmonitoring

   There has been significant improvement in inbound and outbound text messaging. We will continue monitoring the situation and will provide another update tomorrow morning at 9a ET.

4. 30 Ιανουαρίου 2026 στις 2:25 μ.μ. UTCmonitoring

   We continued to see intermittent impact in outbound messages overnight. We will continue monitoring the situation and provide further updates until fully resolved.

5. 30 Ιανουαρίου 2026 στις 3:04 μ.μ. UTCresolved

   The remaining areas of messaging impact have been resolved.

1. 23 Οκτωβρίου 2025 στις 1:40 μ.μ. UTCinvestigating

   We are currently investigating the degraded performance for lead center outbound calling.

2. 23 Οκτωβρίου 2025 στις 1:49 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 23 Οκτωβρίου 2025 στις 2:01 μ.μ. UTCmonitoring

   A fix has been deployed, and we will continue to monitor.

4. 23 Οκτωβρίου 2025 στις 2:39 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Οκτωβρίου 2025 στις 7:47 π.μ. UTCinvestigating

   There are likely issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation. Aside from being able to log in, here are additional impacts you may be experiencing: Calls forwarded to a non-CallRail number will continue to route, but softphone availability is impacted. The web dashboard is currently unavailable. However, calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but will be available once the issue is resolved. Form data may not be captured by CallRail during this issue, but will still be collected by any external form providers. Your ability to track and receive calls and other transactions is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.

2. 20 Οκτωβρίου 2025 στις 8:02 π.μ. UTCinvestigating

   We've identified an issue with our infrastructure provider. We are investigating possible solutions.

3. 20 Οκτωβρίου 2025 στις 8:53 π.μ. UTCidentified

   We have identified the issue- the infrastructure provider has reported errors and is currently working on resolving these. We are closely monitoring their status page for updates. Several CallRail services, including, but not limited to call tracking, API, and DNI, are affected. We sincerely apologize for the disruption.

4. 20 Οκτωβρίου 2025 στις 9:45 π.μ. UTCidentified

   The infrastructure provider is working on a resolution and expecting gradual recovery of services. We are continuing to monitor the infrastructure provider's status page. Disruptions to CallRail app may persist during this time. We will continue to provide updates as we have more information to share.

5. 20 Οκτωβρίου 2025 στις 11:45 π.μ. UTCmonitoring

   CallRail's infrastructure has recovered and our primary systems are back online. Some of our upstream providers are still recovering. At this time most calls are routing as expected, although with minor audio degradation effects. We continue to monitor closely to ensure no lingering issues remain.

6. 20 Οκτωβρίου 2025 στις 2:23 μ.μ. UTCmonitoring

   All CallRail services are currently performing as intended. We continue to monitor closely due to ongoing challenges in scaling additional infrastructure, but there is no known customer-facing impact at this time.

7. 20 Οκτωβρίου 2025 στις 9:29 μ.μ. UTCmonitoring

   We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible. While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.

8. 20 Οκτωβρίου 2025 στις 11:16 μ.μ. UTCmonitoring

   Our infrastructure provider, AWS, is reporting all issues resolved on their end. We will continue to monitor for any residual issues.

9. 21 Οκτωβρίου 2025 στις 1:00 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Αυγούστου 2025 στις 6:52 μ.μ. UTCinvestigating

   We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.

2. 21 Αυγούστου 2025 στις 7:52 μ.μ. UTCinvestigating

   We are continuing to monitor this issue. The vendor has deployed a mitigation and we are seeing improvement. Until fully resolved, this issue will continue causing the following impacts for a small percentage of calls: some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.

3. 21 Αυγούστου 2025 στις 8:31 μ.μ. UTCresolved

   This issue has been resolved. Caller details are again available.

1. 22 Ιουλίου 2025 στις 5:24 μ.μ. UTCinvestigating

   Our HubSpot integration is experiencing an issue with call recordings. Contact data as well as call, text, and form activities are flowing, but recordings are not sending for calls.

2. 22 Ιουλίου 2025 στις 7:40 μ.μ. UTCresolved

   This incident has been resolved and call recordings are posting successfully to HubSpot.

1. 14 Ιουλίου 2025 στις 4:59 μ.μ. UTCinvestigating

   We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating

2. 14 Ιουλίου 2025 στις 6:09 μ.μ. UTCmonitoring

   The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time.

3. 14 Ιουλίου 2025 στις 6:51 μ.μ. UTCresolved

   Our third party vendor will continue monitoring for a while, but our services are all functioning as expected.

1. 2 Ιουλίου 2025 στις 7:03 μ.μ. UTCinvestigating

   There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.

2. 2 Ιουλίου 2025 στις 7:16 μ.μ. UTCidentified

   We have identified the issue and we are currently working on a fix.

3. 2 Ιουλίου 2025 στις 7:33 μ.μ. UTCmonitoring

   Fix has been implemented for the issue and we are now monitoring.

4. 2 Ιουλίου 2025 στις 8:48 μ.μ. UTCresolved

   The issue has been resolved.

1. 2 Ιουλίου 2025 στις 5:23 μ.μ. UTCinvestigating

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. https://ads.google.com/status/publisher/incidents/xF9wKox7evao5WupR7mu Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 3 Ιουλίου 2025 στις 12:04 π.μ. UTCmonitoring

   We are still closely monitoring the issue at this time.

3. 3 Ιουλίου 2025 στις 12:23 μ.μ. UTCresolved

   The incident has been resolved and the Google Ads integration is functioning normally.

1. 12 Ιουνίου 2025 στις 6:16 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

2. 12 Ιουνίου 2025 στις 6:17 μ.μ. UTCidentified

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

3. 12 Ιουνίου 2025 στις 9:01 μ.μ. UTCmonitoring

   Google appears to have fixed the issue; we are continuing to monitor for any impacts.

4. 12 Ιουνίου 2025 στις 9:23 μ.μ. UTCresolved

   This incident has been resolved.

1. 28 Μαΐου 2025 στις 1:45 μ.μ. UTCidentified

   Our monitoring indicates disruption to the APIs used by our Facebook Integration. Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 28 Μαΐου 2025 στις 3:05 μ.μ. UTCmonitoring

   Our monitoring indicates that the previously reported errors are now clearing. We are continuing to observe the situation closely to confirm full resolution.

3. 28 Μαΐου 2025 στις 3:23 μ.μ. UTCresolved

   This incident has been resolved.

1. 15 Μαΐου 2025 στις 1:59 μ.μ. UTCidentified

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. https://ads.google.com/status/publisher/incidents/kUAodsf3fRfrx2Gu7wLs Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 15 Μαΐου 2025 στις 2:12 μ.μ. UTCresolved

   The incident has been resolved and the Google Ads integration is functioning normally.