Ιστορικό διακοπών του Clicksend

1. 3 Σεπτεμβρίου 2026 στις 1:24 π.μ. UTCinvestigating

   Ο προμηθευτής μας στην περιοχή της ΕΕ πραγματοποιεί επί του παρόντος ουσιαστική συντήρηση, η οποία προκαλεί καθυστερήσεις στις ταχυδρομικές υπηρεσίες στην περιοχή. Όλα τα συστήματα ClickSend λειτουργούν κανονικά, και οποιαδήποτε γράμματα / κάρτες που υποβάλλονται από τους πελάτες έχουν ληφθεί με επιτυχία και κρατούνται με ασφάλεια μέσα στο σύστημά μας. Ωστόσο, ενδέχεται να υπάρξει καθυστέρηση όσον αφορά τη διαβίβαση αυτών στον προμηθευτή μας στην ΕΕ ενόσω η συντήρηση συνεχίζεται. Παρακολουθούμε την κατάσταση και θα παρέχουμε περαιτέρω ενημερώσεις καθώς θα είναι διαθέσιμες.

2. 4 Σεπτεμβρίου 2026 στις 2:27 π.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 7 Σεπτεμβρίου 2026 στις 12:36 π.μ. UTCinvestigating

   Οι ομάδες μας συνεργάζονται ενεργά με τον πωλητή για να επιστρέψουν την υπηρεσία με ασφάλεια στη λειτουργία. Ζητάμε συγγνώμη για τη συνεχιζόμενη αναστάτωση και εκτιμούμε την υπομονή σας όσο συνεχίζεται αυτό το έργο. Θα παρέχουμε μια περαιτέρω ενημέρωση μόλις είναι διαθέσιμες περισσότερες πληροφορίες.

4. 9 Σεπτεμβρίου 2026 στις 5:28 π.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 8 Ιουλίου 2026 στις 2:00 π.μ. UTCinvestigating

   Παρατηρούμε τα θέματα παράδοσης στην Αυστραλία - Telstra Η Telstra έχει εκδώσει την ακόλουθη δήλωση σχετικά με την διακοπή λειτουργίας: "Ερευνούμε ένα θέμα που επηρεάζει ορισμένες κλήσεις κινητών και συνδέσεις δεδομένων. Αν έχετε πρόβλημα σύνδεσης στην αρχή, προσπαθήστε ξανά καθώς μπορεί να εργαστεί σε μια δοκιμή. Είμαστε σε αυτό και θα μοιραστούν μια ενημέρωση μόλις είναι σταθερό. Σ' ευχαριστώ που μας έφερες. Παρακολουθούμε στενά την κατάσταση στο τέλος μας και θα παράσχουμε νέα ενημέρωση μόλις η Telstra επιλύσει το ζήτημα.

2. 9 Ιουλίου 2026 στις 12:52 π.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 9 Ιουλίου 2026 στις 11:58 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 25 Ιουνίου 2026 στις 6:51 π.μ. UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. 25 Ιουνίου 2026 στις 11:56 π.μ. UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. 25 Ιουνίου 2026 στις 1:09 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

4. 25 Ιουνίου 2026 στις 2:26 μ.μ. UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. 25 Ιουνίου 2026 στις 3:34 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 26 Ιουνίου 2026 στις 12:04 π.μ. UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. 26 Ιουνίου 2026 στις 3:56 π.μ. UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. 26 Ιουνίου 2026 στις 3:57 π.μ. UTCresolved

   This incident has been resolved.

1. 7 Μαΐου 2026 στις 3:39 π.μ. UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. 8 Μαΐου 2026 στις 10:21 π.μ. UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. 12 Μαΐου 2026 στις 2:26 μ.μ. UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. 9 Φεβρουαρίου 2026 στις 2:23 π.μ. UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. 9 Φεβρουαρίου 2026 στις 3:09 π.μ. UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. 9 Φεβρουαρίου 2026 στις 5:47 π.μ. UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. 8 Δεκεμβρίου 2025 στις 11:21 π.μ. UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. 9 Δεκεμβρίου 2025 στις 7:08 π.μ. UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. 9 Δεκεμβρίου 2025 στις 10:11 π.μ. UTCresolved

   This incident has been resolved.

1. 26 Νοεμβρίου 2025 στις 7:52 π.μ. UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. 26 Νοεμβρίου 2025 στις 1:10 μ.μ. UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. 26 Νοεμβρίου 2025 στις 1:13 μ.μ. UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. 27 Νοεμβρίου 2025 στις 12:29 π.μ. UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. 18 Νοεμβρίου 2025 στις 12:12 μ.μ. UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. 18 Νοεμβρίου 2025 στις 12:39 μ.μ. UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. 20 Οκτωβρίου 2025 στις 10:22 μ.μ. UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. 20 Οκτωβρίου 2025 στις 10:49 μ.μ. UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. 24 Σεπτεμβρίου 2025 στις 6:20 μ.μ. UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. 25 Σεπτεμβρίου 2025 στις 5:23 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Σεπτεμβρίου 2025 στις 5:23 π.μ. UTCresolved

   This incident has been resolved.

1. 29 Αυγούστου 2025 στις 11:20 μ.μ. UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. 30 Αυγούστου 2025 στις 12:15 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Αυγούστου 2025 στις 1:06 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 Αυγούστου 2025 στις 1:15 π.μ. UTCresolved

   This incident has been resolved.

1. 29 Αυγούστου 2025 στις 8:09 μ.μ. UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. 29 Αυγούστου 2025 στις 9:16 μ.μ. UTCresolved

   We have resolved the issue for Belgium customers

1. 22 Ιουλίου 2025 στις 6:44 π.μ. UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 23 Ιουλίου 2025 στις 1:46 π.μ. UTCresolved

   This incident has been resolved.

1. 22 Ιουλίου 2025 στις 1:58 π.μ. UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. 22 Ιουλίου 2025 στις 3:04 π.μ. UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. 23 Ιουλίου 2025 στις 2:22 π.μ. UTCresolved

   This incident has been resolved.

1. 21 Ιουλίου 2025 στις 5:04 π.μ. UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 21 Ιουλίου 2025 στις 5:49 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 Ιουλίου 2025 στις 6:10 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 Ιουλίου 2025 στις 6:15 π.μ. UTCresolved

   This incident has been resolved.

1. 30 Ιουνίου 2025 στις 6:32 π.μ. UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. 1 Ιουλίου 2025 στις 12:11 π.μ. UTCresolved

   This incident has been resolved.

1. 30 Ιουνίου 2025 στις 3:40 π.μ. UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. 30 Ιουνίου 2025 στις 3:42 π.μ. UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 Ιουλίου 2025 στις 3:28 π.μ. UTCresolved

   This incident has been resolved.

1. 18 Ιουνίου 2025 στις 1:22 π.μ. UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. 18 Ιουνίου 2025 στις 1:22 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Ιουνίου 2025 στις 3:16 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 Ιουνίου 2025 στις 3:57 π.μ. UTCresolved

   This incident has been resolved.

1. 24 Απριλίου 2025 στις 7:10 π.μ. UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. 28 Απριλίου 2025 στις 4:56 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Μαΐου 2025 στις 3:37 π.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 Μαΐου 2025 στις 3:38 π.μ. UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. 16 Μαΐου 2025 στις 3:39 π.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 Μαΐου 2025 στις 5:30 π.μ. UTCresolved

   This incident has been resolved.

1. 11 Φεβρουαρίου 2025 στις 10:39 μ.μ. UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. 11 Φεβρουαρίου 2025 στις 10:49 μ.μ. UTCresolved

   This incident has been resolved.