Ιστορικό διακοπών του Commpeak

1. 26 Αυγούστου 2026 στις 7:56 π.μ. UTCinvestigating

   Αυτή τη στιγμή βιώνουμε μια διαταραχή που επηρεάζει πολλαπλές υπηρεσίες CommPeak, συμπεριλαμβανομένων [Voice / SIP buching, SMS, DID παροχή, Dialer, Portal πελατών, API]. Κατά τη διάρκεια αυτής της περιόδου, μπορείτε να δείτε [αποτυχημένες προσπάθειες κλήσεων, καθυστερημένη παράδοση μηνυμάτων, σφάλματα σύνδεσης πύλης, διαλείμματα API]. Η ομάδα μηχανικών μας εντόπισε το ζήτημα στις [07:34 UTC] και εργάζεται ενεργά για την αποκατάσταση της πλήρους υπηρεσίας. Αυτή είναι η πρώτη μας προτεραιότητα, και έχουμε όλες τις σχετικές ομάδες απασχολημένες. Θα δημοσιεύσουμε την επόμενη ενημέρωση μέχρι [08:15 UTC], ή νωρίτερα αν αλλάξει η κατάσταση. Κατανοούμε τον αντίκτυπο που έχει αυτό στις επιχειρήσεις σας, και λυπούμαστε για την αναστάτωση. Για συγκεκριμένες ερωτήσεις, παρακαλούμε επικοινωνήστε με το διαχειριστή του λογαριασμού σας ή την υποστήριξη@compeak.com.

2. 26 Αυγούστου 2026 στις 8:00 π.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 5 Δεκεμβρίου 2025 στις 9:12 π.μ. UTCinvestigating

   Our team is actively investigating the ongoing outage and working toward a resolution

2. 5 Δεκεμβρίου 2025 στις 9:17 π.μ. UTCmonitoring

   The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

3. 5 Δεκεμβρίου 2025 στις 9:23 π.μ. UTCresolved

   This incident has been resolved

1. 18 Νοεμβρίου 2025 στις 11:59 π.μ. UTCinvestigating

   We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

2. 18 Νοεμβρίου 2025 στις 12:01 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Νοεμβρίου 2025 στις 3:08 μ.μ. UTCmonitoring

   We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

4. 18 Νοεμβρίου 2025 στις 5:53 μ.μ. UTCresolved

   The incident has been resolved and all services are operating normally.

1. 4 Αυγούστου 2025 στις 10:10 π.μ. UTCinvestigating

   We are currently investigating degraded network performance for our infrastructure in European Region.

2. 4 Αυγούστου 2025 στις 10:42 π.μ. UTCidentified

   There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

3. 4 Αυγούστου 2025 στις 12:17 μ.μ. UTCmonitoring

   Cloudflare has mitigated the current impact. We will continue to monitor the network status.

4. 5 Αυγούστου 2025 στις 6:13 π.μ. UTCresolved

   This incident has been resolved.

1. 17 Ιουλίου 2025 στις 3:32 μ.μ. UTCinvestigating

   We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 17 Ιουλίου 2025 στις 4:05 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 Ιουλίου 2025 στις 5:08 μ.μ. UTCresolved

   This incident has been resolved.

1. 30 Ιουνίου 2025 στις 7:39 π.μ. UTCidentified

   We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 30 Ιουνίου 2025 στις 10:01 π.μ. UTCresolved

   The incident has been resolved.

1. 29 Αυγούστου 2024 στις 4:46 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29 Αυγούστου 2024 στις 6:24 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 Αυγούστου 2024 στις 7:01 π.μ. UTCresolved

   This incident has been resolved.

1. 5 Αυγούστου 2024 στις 8:14 π.μ. UTCinvestigating

   CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

2. 5 Αυγούστου 2024 στις 8:41 π.μ. UTCresolved

   This incident has been resolved.

1. 22 Φεβρουαρίου 2024 στις 10:01 π.μ. UTCidentified

   Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

2. 22 Φεβρουαρίου 2024 στις 11:10 π.μ. UTCmonitoring

   Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

3. 22 Φεβρουαρίου 2024 στις 1:12 μ.μ. UTCresolved

   Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

1. 20 Φεβρουαρίου 2024 στις 9:17 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 20 Φεβρουαρίου 2024 στις 10:31 π.μ. UTCresolved

   This incident has been resolved.

1. 30 Οκτωβρίου 2023 στις 8:10 μ.μ. UTCinvestigating

   CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

2. 30 Οκτωβρίου 2023 στις 8:35 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Οκτωβρίου 2023 στις 8:39 μ.μ. UTCresolved

   This incident has been resolved.

1. 4 Οκτωβρίου 2023 στις 11:02 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 4 Οκτωβρίου 2023 στις 11:13 π.μ. UTCidentified

   We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

3. 4 Οκτωβρίου 2023 στις 1:00 μ.μ. UTCmonitoring

   Adjustment has been implemented, and we are monitoring the results.

4. 8 Οκτωβρίου 2023 στις 9:37 π.μ. UTCresolved

   This incident has been resolved.

1. 24 Αυγούστου 2023 στις 10:20 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 24 Αυγούστου 2023 στις 10:51 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 Αυγούστου 2023 στις 10:53 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 Αυγούστου 2023 στις 10:54 π.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 24 Αυγούστου 2023 στις 11:51 π.μ. UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

6. 24 Αυγούστου 2023 στις 12:36 μ.μ. UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

7. 24 Αυγούστου 2023 στις 3:15 μ.μ. UTCmonitoring

   We applied a developed workaround and monitoring the results.

8. 25 Αυγούστου 2023 στις 11:00 π.μ. UTCresolved

   We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

1. 8 Νοεμβρίου 2022 στις 5:16 μ.μ. UTCinvestigating

   We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

2. 8 Νοεμβρίου 2022 στις 6:01 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 Νοεμβρίου 2022 στις 6:09 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 Νοεμβρίου 2022 στις 6:10 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 8 Νοεμβρίου 2022 στις 6:17 μ.μ. UTCresolved

   This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

1. 29 Αυγούστου 2022 στις 3:51 μ.μ. UTCinvestigating

   We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

2. 29 Αυγούστου 2022 στις 4:03 μ.μ. UTCresolved

   This incident has been resolved.

3. 30 Αυγούστου 2022 στις 8:40 π.μ. UTCpostmortem

   Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

1. 12 Ιουλίου 2022 στις 9:21 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 12 Ιουλίου 2022 στις 9:26 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 Ιουλίου 2022 στις 9:32 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 Ιουλίου 2022 στις 10:30 π.μ. UTCresolved

   This incident has been resolved.

1. 28 Ιουνίου 2022 στις 2:32 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 28 Ιουνίου 2022 στις 2:52 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Ιουνίου 2022 στις 6:54 π.μ. UTCinvestigating

   We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

2. 21 Ιουνίου 2022 στις 7:07 π.μ. UTCidentified

   The issue is related to our CDN provider Cloudflare, we are working on a fix.

3. 21 Ιουνίου 2022 στις 7:32 π.μ. UTCmonitoring

   A fix was applied, we are monitoring the result.

4. 21 Ιουνίου 2022 στις 8:15 π.μ. UTCresolved

   This incident has been resolved.

1. 30 Απριλίου 2022 στις 4:14 μ.μ. UTCinvestigating

   Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.

2. 30 Απριλίου 2022 στις 4:24 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Μαΐου 2022 στις 4:19 μ.μ. UTCinvestigating

   Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.

4. 4 Μαΐου 2022 στις 3:22 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Μαρτίου 2022 στις 12:09 μ.μ. UTCmonitoring

   Datacenter technical issue occurred with one of our datacenters in Europe, affecting our Dialer services. We have recovered from the incident and we are currently monitoring the failed component.

2. 29 Μαρτίου 2022 στις 12:21 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 Μαρτίου 2022 στις 12:39 μ.μ. UTCresolved

   This incident has been resolved.