Ιστορικό διακοπών του Convercent

1. 25 Αυγούστου 2026 στις 3:05 μ.μ. UTCinvestigating

   Βιώνουμε μια καθυστέρηση με την ανανεωμένη υπηρεσία αναφοράς δεδομένων Convercent Insights. Η υπηρεσία αναφοράς είναι προσβάσιμη, αλλά η αναφορά δεδομένων θα είναι μπαγιάτικη μέχρι να επαναφέρουμε τον κύκλο ανανέωσης. Θα ενημερώσουμε αυτή τη σελίδα μόλις αποκατασταθεί η ανανέωση των δεδομένων.

2. 3 Σεπτεμβρίου 2026 στις 9:14 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 3 Σεπτεμβρίου 2026 στις 9:14 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 17 Αυγούστου 2026 στις 2:56 π.μ. UTCinvestigating

   Ερευνούμε ενεργά, ένα ζήτημα σχετικά με την υπηρεσία βάσης δεδομένων της Convercent EU Application. Μόλις προσδιορίσουμε και επιλύσουμε την αιτία αυτού του ζητήματος, θα παράσχουμε μια ενημέρωση σε αυτό το καθεστώς. Ζητάμε συγγνώμη για την ταλαιπωρία που προκάλεσε αυτό.

2. 17 Αυγούστου 2026 στις 11:02 μ.μ. UTCresolved

   Το ζήτημα που επηρεάζει την υπηρεσία βάσης δεδομένων της ΕΕ Convercent έχει επιλυθεί και η υπηρεσία είναι πλήρως λειτουργική. Ζητάμε συγγνώμη για την ταλαιπωρία που προκάλεσε αυτό.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 6 Ιουλίου 2026 στις 7:54 μ.μ. UTCresolved

   Έχουμε ενημερωθεί από τον μεταφορέα μας για τις ακόλουθες αλλαγές για το Λίβανο και τη Νικαράγουα. Λίβανος - Αποτελεσματική 31η Ιουλίου 2026, (01-426-801) 855-8659-450 θα αποσυνδεθεί και δεν θα μπορέσουμε να παράσχουμε υπηρεσία σε αυτή τη χώρα. Τα συμβαλλόμενα μέρη θα μπορούν ακόμα να υποβάλλουν υποθέσεις μέσω του διαδικτύου ή να χρησιμοποιούν τον αριθμό Global Reverse Charge μας με κλήση (00) 1 -720-514-4400. Θα συνεχίσουμε να συνεργαζόμαστε με τον πάροχο μας για μελλοντικές επιλογές. Νικαράγουα - Αποτελεσματική άμεσα, 50518002201152 έχει αποσυνδεθεί από τον τοπικό μεταφορέα. Η μόνη επιλογή αριθμού θα είναι ένας τοπικός αριθμός 2248-2265. Τα συμβαλλόμενα μέρη μπορούν ακόμη να υποβάλλουν εκθέσεις μέσω του διαδικτύου. Κατανοούμε τον αντίκτυπό της στην ικανότητα των υπαλλήλων σας να αναφέρουν χρησιμοποιώντας αυτούς τους αριθμούς της χώρας και θα σας ενημερώσουμε εάν είμαστε σε θέση να προμηθευτούμε νέους αριθμούς στο μέλλον. Αν θέλετε να λάβετε μια ειδοποίηση ηλεκτρονικού ταχυδρομείου όταν ο νέος αριθμός είναι διαθέσιμος, παρακαλούμε κάντε κλικ στο Εγγραφείτε σε ενημερώσεις πάνω δεξιά και εισάγετε το email σας για να εγγραφείτε στις Γνωστοποιήσεις Εξουδετέρωσης. Αν έχετε ερωτήσεις ή ανησυχίες, μην διστάσετε να επικοινωνήσετε με την ομάδα υποστήριξης.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 4 Ιουνίου 2026 στις 2:43 μ.μ. UTCinvestigating

   All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.

2. 4 Ιουνίου 2026 στις 3:03 μ.μ. UTCinvestigating

   It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.

3. 4 Ιουνίου 2026 στις 6:04 μ.μ. UTCresolved

   The issue has been resolved and calls from the Verizon network are connecting as expected.

1. 6 Φεβρουαρίου 2026 στις 8:09 μ.μ. UTCidentified

   The automated line testing system Convercent uses to monitor phone-line uptime identified that our Chile based telephony lines are no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Chile numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.

2. 7 Φεβρουαρίου 2026 στις 1:22 π.μ. UTCresolved

   The outage for Chile Toll-Free numbers has been resolved by the in-country provider. If you are still experiencing issues with your hotline number, please notify our support team. If you have any questions or concerns, please don't hesitate to contact our support team.

1. 9 Δεκεμβρίου 2025 στις 8:21 μ.μ. UTCresolved

   We have now added Rwanda to our list of countries with shared lines. The new shared number has passed testing and is ready for use. The new number for Rwanda is +250 229 000 580. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are adding the Rwanda shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials listing numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Rwanda shared number. If you have any questions or concerns, please don't hesitate to contact our support team.

1. 24 Νοεμβρίου 2025 στις 2:15 μ.μ. UTCinvestigating

   We are actively investigating an issue affecting Insights & Reporting for the Convercent EU Application, causing degraded performance. Once we have identified and resolved the cause of this issue, we will provide an update on this status. We apologize for any inconvenience this may have caused.

2. 25 Νοεμβρίου 2025 στις 4:15 μ.μ. UTCinvestigating

   The issue has been resolved and Insights & Reporting is now operating at full functionality

3. 25 Νοεμβρίου 2025 στις 4:17 μ.μ. UTCresolved

   Closing incident

1. 6 Νοεμβρίου 2025 στις 6:34 μ.μ. UTCresolved

   We recently learned changes to Greece telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Greece shared number. The updated shared number has passed testing and is ready for use. The new number for Greece is 800 999 9025. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Greece shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Greece number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Greece shared number. If you have any questions or concerns, please don't hesitate to contact our support team.

1. 20 Οκτωβρίου 2025 στις 2:34 μ.μ. UTCinvestigating

   Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.

2. 20 Οκτωβρίου 2025 στις 5:58 μ.μ. UTCinvestigating

   The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.

3. 20 Οκτωβρίου 2025 στις 6:33 μ.μ. UTCresolved

   This incident has been resolved.

1. 19 Σεπτεμβρίου 2025 στις 9:02 μ.μ. UTCresolved

   We recently learned ongoing sanctions on Russia, our providers are unable to provide service in Uzbekistan or Kyrgyztan. Our shared numbers for these countries will be disconnected at the end of September. Individuals can use our Global Reverse Charge number at +1-720-514-4400 or can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are removing Uzbekistan and Kyrgyzstan shared numbers listed from landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain these numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. If you have any questions or concerns, please don't hesitate to contact our support team.

1. 28 Αυγούστου 2025 στις 8:43 μ.μ. UTCresolved

   We have been notified our shared line for Zambia has been disconnected and will not be restored. We are unable to procure a new number at this time. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Zambia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Zambia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.

1. 24 Ιουλίου 2025 στις 4:18 μ.μ. UTCidentified

   The automated line testing system Convercent/EQS uses to monitor phone-line uptime identified that our Sudan based shared telephony line is no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Sudan numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.

2. 13 Αυγούστου 2025 στις 7:46 μ.μ. UTCresolved

   We have been notified our shared line for Sudan will not be restored and we are unable to procure a new number. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Sudan shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Sudan number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.

1. 10 Ιουλίου 2025 στις 9:56 μ.μ. UTCinvestigating

   We are actively investigating an issue impacting email delivery for a subset of emails for the Convercent EU Application. Once we have identified and resolved the cause of this issue, we will provide an update to this status. We apologize for any inconvenience this may have caused.

2. 10 Ιουλίου 2025 στις 10:29 μ.μ. UTCresolved

   This incident has been resolved, and all recent backed up emails have been cleared. We are working on re-processing any older pending emails from July 1st onwards. Thank you for your patience.

1. 2 Ιουλίου 2025 στις 4:30 μ.μ. UTCresolved

   The issue impacting the EU Reporting service earlier today, July 2, 2025, at 2:00 AM EDT has been resolved as of 7:00 AM EDT on the same day. The service is now fully operational. We apologize for any inconvenience this may have caused.

1. 28 Φεβρουαρίου 2025 στις 6:02 μ.μ. UTCresolved

   Effective 03/01/2025...We recently learned that upcoming change to Lithuania telephony dial format that will affect the existing shared telephony line. The new dial format will use a "0" in front and replace "8". The new number for Lithuania is 0 800 30 451. Individuals can call in reports through this number starting on 03/01/2025 and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Lithuania shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Lithuania number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Lithuania shared number. If you have any questions or concerns, please don't hesitate to contact our support team.

1. 6 Φεβρουαρίου 2025 στις 8:35 μ.μ. UTCidentified

   We are aware of an issue that is preventing users from accessing SFTP functionality in both the EU and US Production environments. This may impact the ability to transfer files, automate data exchanges, or integrate with external systems relying on SFTP connections. Our teams are actively investigating the issue, and we will provide further updates as soon as more information becomes available.

2. 6 Φεβρουαρίου 2025 στις 8:56 μ.μ. UTCresolved

   Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-949.

1. 6 Ιανουαρίου 2025 στις 10:24 π.μ. UTCresolved

   We’ve identified an issue where users hosted on the EU Production environment were unable to access the Convercent service. We’ve determined that the issue was the result of an incorrect configuration that utilised an outdated certification. We’ve amended the configuration, which has successfully resolved the issue. This Issue would have affected users between the 5th Jan 2025, 00:00 UTC to the 6th Jan 2025, 09:50 UTC Root cause analysis investigations have been initiated and an RCA will be provided.

1. 4 Ιανουαρίου 2025 στις 6:26 μ.μ. UTCinvestigating

   We’ve identified an issue affecting the delivery of OneTrust emails serviced by our third party provider SendGrid. Customers hosted in EU Production may notice a delay in the delivery of email notifications from the platform. We’re investigating this issue further and we’ll provide an update as soon as possible.

2. 4 Ιανουαρίου 2025 στις 10:18 μ.μ. UTCinvestigating

   Our third party provider SendGrid has performed corrective actions, which we anticipate has prevented further impact from occurring. Customers hosted in the EU Production environment may potentially see delays in the delivery of email notifications that should have occurred prior to this action. We’re reviewing our environment to confirm the current impact and determine any further troubleshooting steps. We’ll provide an update once this review is complete.

3. 7 Ιανουαρίου 2025 στις 3:45 μ.μ. UTCresolved

   We've determined that there should be no further delays to email notifications associated with this event. If you are still experiencing issues, please contact our support teams quoting IM-913.

1. 12 Δεκεμβρίου 2024 στις 10:25 μ.μ. UTCresolved

   We recently learned that upcoming changes to Benin telephony regulations will affect the existing shared telephony line. We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls.The updated shared number has passed testing and is ready for use. The new number for Benin is We have been notified of an important regulatory update that will impact the telecoms numbering format in the Republic of Benin. The Telecoms Regulator (Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP)) recently issued rules for the migration of the current 8-digit national numbering plan to a new 10-digit plan and a migration from 11 to 13 digits for international numbering. A transitional period is anticipated within which operators will be able to keep both the 8-digit and 10-digit formats. We have been informed that both old and new formats will receive calls until December 31st, 2024, after that only the new format will be able to receive calls. The new number is +229 0162 50 09 89. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Benin shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Benin number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Benin shared number. If you have any questions or concerns, please don't hesitate to contact our support team.

1. 11 Δεκεμβρίου 2024 στις 12:56 μ.μ. UTCinvestigating

   Users may be unable to load the Issue Manager or Disclosure Manager within the Convercent platform. The impact is specific to customers hosted on the Prod-EU environment. We’re investigating the issue and will provide an update as soon as possible.

2. 11 Δεκεμβρίου 2024 στις 4:36 μ.μ. UTCresolved

   Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-890. Root cause analysis investigations have been initiated and an RCA will be provided.