Ιστορικό διακοπών του Copado

1. 27 Αυγούστου 2026 στις 8:46 π.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε αναφορές από μικρό αριθμό πελατών σχετικά με απρόσμενες εκτελέσεις εργασίας. Η ομάδα μας εξετάζει ενεργά τη συμπεριφορά και εργάζεται για να κατανοήσει καλύτερα το ζήτημα. Ενώ αυτή τη στιγμή το ερευνούμε, μη διστάσετε να ανοίξετε μια υπόθεση μέσω της Κοινότητας Επιτυχίας μας, εάν αντιμετωπίζετε οποιαδήποτε συναφή ζητήματα.

2. 27 Αυγούστου 2026 στις 12:25 μ.μ. UTCinvestigating

   Εξακολουθούμε να ερευνούμε ενεργά αυτό το ζήτημα και να εργαζόμαστε προς την κατεύθυνση μιας λύσης. Θα ενημερώσουμε αυτή την κατάσταση με περισσότερες πληροφορίες καθώς θα είναι διαθέσιμες.

3. 28 Αυγούστου 2026 στις 6:12 π.μ. UTCmonitoring

   Δεν λαμβάνουμε πλέον αναφορές για απρόσμενες εκτελέσεις εργασίας. Δουλεύουμε με το Salesforce για να προσδιορίσουμε τη βασική αιτία και θα συνεχίσουμε να παρακολουθούμε για οποιαδήποτε επανάληψη.

4. 28 Αυγούστου 2026 στις 7:21 π.μ. UTCresolved

   Επιβεβαιώσαμε ότι η βασική αιτία αυτού του ζητήματος είναι ένα γνωστό έντομο προϊόντος Salesforce. Το Salesforce εργάζεται ενεργά πάνω σε μια επιδιόρθωση και αυτή τη στιγμή σχεδιάζει να την κάνει διαθέσιμη ως Early Release. Λεπτομέρειες μπορείτε να βρείτε εδώ: https://help.salesforce.com/s/issue?id=a02g7000007hHG5AAM Σημαδεύουμε αυτό το περιστατικό ως λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 21 Αυγούστου 2026 στις 6:24 μ.μ. UTCinvestigating

   Παρακολουθούμε την αποικοδόμηση της υπηρεσίας Salesforce που επηρεάζει την πιστοποίηση org και την ανάπτυξη του Copado. Παρακολουθούμε στενά την κατάσταση και θα παράσχουμε περαιτέρω ενημερώσεις καθώς θα είναι διαθέσιμες. Ελέγξτε status.salesforce.com για επιπλέον λεπτομέρειες.

2. 21 Αυγούστου 2026 στις 9:57 μ.μ. UTCmonitoring

   Η υποβάθμιση της Salesforce ακυρώνεται ενεργό Refresh Tokens, προκαλώντας τις θέσεις εργασίας Copado να χάσουν την πρόσβαση σε συνδεδεμένους οργανισμούς τους. Για την αποκατάσταση της λειτουργικότητας, παρακαλούμε εκτελέστε τα ακόλουθα βήματα: 1. Επαναρυθμίστε τα διαπιστευτήρια του χρήστη Copado για να δημιουργήσετε νέα, έγκυρα σημεία ανανέωσης. 2. Ξαναδοκιμάστε τυχόν αποτυχημένες θέσεις εργασίας Copado. Εάν συνεχίσετε να αντιμετωπίζετε οποιαδήποτε θέματα μετά την επαναξιολόγηση, παρακαλούμε επικοινωνήστε με την ομάδα υποστήριξης μας για βοήθεια.

3. 22 Αυγούστου 2026 στις 2:16 π.μ. UTCresolved

   Αποφασίσαμε ότι δεν υπήρχαν επιπλέον περιστατικά την τελευταία ώρα. Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 21 Ιουλίου 2026 στις 9:58 π.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα ζήτημα που επηρεάζει ένα υποσύνολο πελατών που βιώνουν σφάλματα ταυτοποίησης Git κατά τη διάπραξη ή την προώθηση συστατικών στοιχείων. Η ομάδα μηχανικών μας εργάζεται ενεργά για τον εντοπισμό της βασικής αιτίας και την αποκατάσταση της φυσιολογικής λειτουργικότητας το συντομότερο δυνατόν. Θα συνεχίσουμε να παρέχουμε ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

2. 21 Ιουλίου 2026 στις 10:46 π.μ. UTCidentified

   Έχουμε εντοπίσει ότι τα σφάλματα ταυτοποίησης Git που επηρεάζουν τους πελάτες σχετίζονται με ένα συνεχιζόμενο περιστατικό υπηρεσιών GitHub: https://www.gitubstatus.com/ Παρακολουθούμε στενά και θα ενημερώσουμε αυτή την κατάσταση όταν θα είναι διαθέσιμες περισσότερες πληροφορίες.

3. 21 Ιουλίου 2026 στις 12:09 μ.μ. UTCmonitoring

   Η κατάσταση του GitHub έχει ενημερωθεί για να δείξει ότι το περιστατικό έχει επιλυθεί. Θα παρακολουθούμε προς το παρόν και θα ενημερώνουμε αυτό το περιστατικό στο Resolved μόλις επιβεβαιώσουμε ότι η πλήρης λειτουργικότητα έχει αποκατασταθεί.

4. 21 Ιουλίου 2026 στις 1:11 μ.μ. UTCresolved

   Αποφασίσαμε ότι δεν υπήρχαν επιπλέον περιστατικά την τελευταία ώρα. Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 15 Ιουλίου 2026 στις 9:25 μ.μ. UTCinvestigating

   Έχουμε λάβει αναφορές από ένα μικρό αριθμό πελατών που αντιμετωπίζουν θέματα σχετικά με το αποθετήριο με τους αγωγούς CICD τους. Λόγω του προτύπου αυτών των αναφορών, αυτή τη στιγμή το ερευνούμε ως πιθανή υποβάθμιση των υπηρεσιών. Ενώ οι συγκεκριμένες λειτουργίες σας των Οργών και του CICD μπορεί να μην έχουν αντίκτυπο, μη διστάσετε να ανοίξετε μια υπόθεση στην Κοινότητα Επιτυχίας μας εάν αντιμετωπίζετε προβλήματα.

2. 15 Ιουλίου 2026 στις 11:34 μ.μ. UTCresolved

   Αυτό έχει επιλυθεί.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 15 Ιουλίου 2026 στις 8:54 μ.μ. UTCinvestigating

   Ερευνούμε αναφορές για ένα θέμα που επηρεάζει τις προαγωγές που αφορούν τον αγωγό Metadata Format. Η ομάδα μηχανικών μας ερευνά ενεργά και θα παρέχει ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες. Η επόμενη ενημέρωση θα έρθει σε μια ώρα.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 11 Μαΐου 2026 στις 3:23 μ.μ. UTCinvestigating

   We are currently investigating reports of performance degradation impacting CI/CD pipelines. During this time, some users may also experience intermittent delays or unexpected validation errors when utilizing the CICD Pipeline, which may also affect the Data Deploy Service. Our engineering teams are actively looking into the situation to identify the root cause. We will provide an update as soon as more information is available.

2. 11 Μαΐου 2026 στις 3:44 μ.μ. UTCinvestigating

   The majority of the instability being experienced is due to the "frequent rotation of Refresh Tokens" now being enforced by Salesforce, which we are in the process of further mitigating, at scale.

3. 11 Μαΐου 2026 στις 7:05 μ.μ. UTCmonitoring

   Status update: Monitoring We have observed a complete drop in authentication errors over the last hour and currently consider this issue resolved. Our team will continue to monitor the system to ensure stability. Action required: If you experienced an error, please re-authenticate your credentials and retry your jobs. Please note that the main Credential for the Org where Copado is installed must be validated first; after that is complete, all subsequent Credential records must be validated by their respective record owners in Salesforce.

4. 11 Μαΐου 2026 στις 8:21 μ.μ. UTCresolved

   We have implemented the necessary backend mitigations to resolve the recent service disruptions, and system stability has been fully restored. Action required: If you experienced an error, please re-authenticate your credentials and retry your jobs. Please note that the main Credential for the Org where Copado is installed must be validated first; after that is complete, all subsequent Credential records must be validated by their respective record owners in Salesforce.

1. 5 Μαΐου 2026 στις 2:58 μ.μ. UTCinvestigating

   We are currently investigating an issue affecting Copado AI Services, where users may be experiencing consistent "Agentic LLM task failed" errors. Our engineering team has identified that this is stemming from an overloaded state with one of our upstream AI providers (Anthropic) in our primary hosting region, North America. We are treating this with the highest priority and will provide another update as soon as we have more information or a resolution.

2. 5 Μαΐου 2026 στις 3:59 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Μαΐου 2026 στις 4:00 μ.μ. UTCmonitoring

   We have successfully resolved the issue affecting Copado AI Services for our North American servers. Normal service has been fully restored, and users should no longer experience errors when utilizing AI features. We will continue to monitor the service closely to ensure optimal performance. We apologize for any inconvenience this caused and appreciate your patience while our team worked to restore service.

4. 5 Μαΐου 2026 στις 8:07 μ.μ. UTCresolved

   Update - Resolved Our monitoring period has concluded, and we have confirmed that Copado AI Services are fully operational and performing as expected for all North American servers. This incident is now resolved. Thank you for your patience.

1. 20 Οκτωβρίου 2025 στις 3:45 μ.μ. UTCmonitoring

   We are currently experiencing a partial outage due to an ongoing issue with Amazon Web Services (AWS), primarily affecting the US-EAST-1 region. This issue has also impacted certain Salesforce-hosted environments, including our US CRT/AI infrastructure. While AWS initially began showing signs of recovery around 5:10 AM PDT, subsequent challenges in their mitigation efforts have resulted in renewed instability. As of now, both AWS and Salesforce continue to report this as an active incident. Due to the dependencies between our systems and these third-party services, a growing number of customers are experiencing service disruptions or inaccessibility across multiple products — including CRT, AI, CI/CD, and Essentials. Our engineering team is actively engaged and continuing to monitor the situation closely. We are working with our partners at AWS and Salesforce to restore full service as quickly as possible. Next update: As soon as new information becomes available.

2. 20 Οκτωβρίου 2025 στις 4:40 μ.μ. UTCmonitoring

   We are currently seeing a broader impact across US services. Live Testing in CRT US is likely heavily impacted, and we are also receiving reports of document upload failures in AI for US-based users. Our team is actively monitoring and working with AWS and Salesforce to mitigate the issue. Next update: As soon as new information becomes available.

3. 20 Οκτωβρίου 2025 στις 9:10 μ.μ. UTCmonitoring

   We have seen improvements in the availability and performances of our services, as well as reduced errors connecting to Salesforce. This has been further confirmed by updates from AWS and Salesforce, respectively. We are continuing to monitor the situation and will post further updates, but we believe things are trending positively. Next update: As soon as new information becomes available.

4. 20 Οκτωβρίου 2025 στις 11:32 μ.μ. UTCidentified

   We have continued to monitor this situation and mostly positive improvements across our products and connectivity with Salesforce. At approximately 23:00 UTC, AWS marked their ongoing incident as resolved. Salesforce continues to consider this incident ongoing, however we are updating our status to reflect the resolution on the AWS side, and now consider this incident to only be degraded performance rather than a partial outage. Customers may still experience issues with any operations that connect to Salesforce.

5. 21 Οκτωβρίου 2025 στις 1:06 π.μ. UTCresolved

   Salesforce has updated their status at 00:30 UTC and marked this incident as resolved. We now also will mark this incident as resolved.

1. 18 Αυγούστου 2025 στις 4:32 μ.μ. UTCidentified

   An issue related to projects in Copado Robotic Testing has been identified affecting multiple customers in different regions. Our team is investigating the cause of the error and will provide updates as quickly as possible. We apologize for the inconvenience.

2. 18 Αυγούστου 2025 στις 7:03 μ.μ. UTCresolved

   All regions are operational again. This incident has been resolved.

1. 12 Ιουνίου 2025 στις 6:53 μ.μ. UTCinvestigating

   We have detected a global service disruption as of 13:28 CST, which is impacting, but is not limited to, both Google Cloud and Amazon Web Services worldwide. This disruption is impacting Copado, Salesforce, and many other products and services. During this time you may experience issues such as inability to login, authenticate, and interact with Copado/Salesforce. We will continue to update our status as more information becomes available.

2. 12 Ιουνίου 2025 στις 7:24 μ.μ. UTCinvestigating

   We are seeing a partial recovery in internal Copado Job executions. All the systems have been updated to Degraded Performance.

3. 12 Ιουνίου 2025 στις 8:08 μ.μ. UTCmonitoring

   We have observed a full recovery across Copado Robotic Testing, Copado Explorer, Essentials, and Copado AI services. We are still seeing partial degradation affecting CICD jobs. Our team is actively monitoring the situation to ensure full restoration of all services.

4. 12 Ιουνίου 2025 στις 8:55 μ.μ. UTCresolved

   Google Cloud's mitigation efforts have led to all services showing significant recovery. We will continue to monitor to ensure we don't see signs of the disruption recurring, but at this time, all known impact has subsided. All services are operational.

1. 3 Μαρτίου 2025 στις 10:35 μ.μ. UTCidentified

   It appears that Salesforce has introduced a change to the Partner WSDL in patch 9.9 which is unexpectedly returning JSON for the certain objects in the describe call. This is affecting customers on this version in their ability to get metadata, and to create snapshots. We have temporarily implemented a method to ignore this object in the Salesforce Partner WSDL and have informed Salesforce of the issue. Our engineering and infrastructure teams are engaged and we will share updates here as our investigation continues.

2. 4 Μαρτίου 2025 στις 1:34 μ.μ. UTCidentified

   Our engineering team has reviewed this issue further, and confirmed that customers on Salesforce patch 9.10 are also affected, due to another object not included in the library. They have prepared a hotfix which addresses all cases. This hotfix is being tested now and will be released shortly.

3. 4 Μαρτίου 2025 στις 3:06 μ.μ. UTCmonitoring

   The hotfix has been released. We will monitor the impact for a short period and update this incident to Resolved.

4. 4 Μαρτίου 2025 στις 4:40 μ.μ. UTCresolved

   After the hotfix, our monitoring shows no new instances of this error occurring- this incident is being marked Resolved.

1. 27 Νοεμβρίου 2024 στις 11:06 μ.μ. UTCresolved

   On 11/18/2024, at 4:00 AM UTC, customers on our APAC backend experienced interruptions resulting job delays and errors during their use of Copado. Our engineering team investigated and identified issues related to the latest backend release. The team implemented the necessary changes on 11/18/2024 at 8:20 AM UTC, and service resumed to normal. We apologize for any inconvenience.

1. 18 Ιουλίου 2024 στις 10:23 π.μ. UTCinvestigating

   The Copado Success community is currently inaccessible for some users, or loading but with some functionality unavailable. We are currently engaged with Salesforce support to resolve the issue.

2. 18 Ιουλίου 2024 στις 3:01 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Ιουλίου 2024 στις 1:50 π.μ. UTCinvestigating

   The Copado Success community is currently inaccessible for some users, or loading but with some functionality unavailable. We are currently engaged with Salesforce support to resolve the issue.

2. 18 Ιουλίου 2024 στις 2:38 π.μ. UTCresolved

   This issue is now resolved.

1. 28 Ιουνίου 2024 στις 6:49 μ.μ. UTCinvestigating

   We are investigating an issue reported by multiple customers related to GitHub pull requests. At this point, we believe this issue is caused by GitHub's ongoing incident, as indicated on https://www.githubstatus.com/. No changes have been made to Copado's backend or infrastructure that coincide with this issue. We will update as more information becomes available

2. 29 Ιουνίου 2024 στις 1:44 π.μ. UTCinvestigating

   While GitHub is reporting their incident as resolved, we still have customers experiencing issues. We will continue to investigate.

3. 1 Ιουλίου 2024 στις 2:19 μ.μ. UTCresolved

   Our team has identified the issue, and implemented the necessary changes.

1. 24 Απριλίου 2024 στις 1:13 μ.μ. UTCidentified

   Copado has identified that Azure DevOps Saas began experiencing service degradation and availability issues starting at approximately 2:30 PM Central Time on April 23, 2024, that could result in failed authentication to Azure DevOps repos via HTTPS. We are currently working with our engineering and infrastructure teams to help identify impacted customers, and are monitoring the ADO status via their site, https://status.dev.azure.com. We have confirmed that this problem does not impact customers utilizing SSH to connect to their repositories. We currently recommend that if possible, customers update their Git Repository record configuration from HTTPS to SSH, to mitigate this outage and return to the full use of Copado and their pipelines with ADO Saas repositories. If you need assistance with this change, please reach out to Copado Support via https://success.copado.com. We will provide updates as more information becomes available.

2. 24 Απριλίου 2024 στις 2:38 μ.μ. UTCidentified

   We have updated this incident to indicate broader impact; we are seeing examples of customers using Azure DevOps that are experiencing issues beyond authentication. ADO has also broadened the impact of their ongoing incident: https://status.dev.azure.com/_event/496920595 We recommend contacting ADO directly if you are utilizing an ADO repository and are experiencing issues, including but not limited to authentication, performance, and availability.

3. 24 Απριλίου 2024 στις 6:11 μ.μ. UTCidentified

   We are actively engaged with ADO support and they have provided an estimate of 4 hours to complete the work required to resolve this issue.

4. 25 Απριλίου 2024 στις 2:53 π.μ. UTCresolved

   This incident has been resolved.

1. 23 Ιανουαρίου 2024 στις 5:55 μ.μ. UTCidentified

   We have identified multiple jobs, across various customers, which are being impacted by delays in metadata retrieval from Salesforce. While this apparent performance degradation is currently not listed on status.salesforce.com, we have engaged Salesforce directly for further clarity. In our initial testing, it appears the impact is limited to Hyperforce instances. In the majority of cases, this issue simply impacts the duration of the associated job. In limited examples we have seen jobs fail due to timeouts as a result of this delayed response. We will update this incident as more information is available.

2. 23 Ιανουαρίου 2024 στις 9:11 μ.μ. UTCidentified

   We are still awaiting a response from the Salesforce team; we continue to see job performance impacted by delays in metadata retrieval.

3. 24 Ιανουαρίου 2024 στις 1:47 π.μ. UTCresolved

   We are no longer seeing impacted jobs. This issue appears to have been related to Incident ID 12223 (https://status.salesforce.com/incidents/12223). We are working with Salesforce to confirm.

1. 2 Νοεμβρίου 2023 στις 3:06 μ.μ. UTCidentified

   We are tracking two separate Salesforce incidents that are impacting our customers’ use of Copado: Record relationship Feature Degradation (Global Issue): https://status.salesforce.com/generalmessages/1220 Instance Outage (Regional Issue) https://status.salesforce.com/incidents/11897 While there is no impact to the Copado Infrastructure itself, we have seen examples where the Salesforce records associated with Copado jobs are not successfully created. We recommend delaying any Copado actions until Salesforce has confirmed these incidents are resolved. We also recommend that our customers review any jobs that were already performed during the incidents to confirm the records were created successfully. Additionally, these incidents are impacting our own Salesforce instance. Support for any cases submitted while the incidents are ongoing may be delayed, and there is a possibility that any cases created during the incidents, or during the mitigation actions that are occurring now, may not have been successfully transmitted. Please follow up to confirm successful transmission of support cases after the Salesforce issues are resolved.

2. 2 Νοεμβρίου 2023 στις 3:29 μ.μ. UTCidentified

   Salesforce has indicated that one of the two incidents (below) is resolved; however, we still recommend delaying any activities within Copado until the other incident is resolved. Instance Outage (Regional Issue) - Now Resolved https://status.salesforce.com/incidents/11897

3. 2 Νοεμβρίου 2023 στις 6:44 μ.μ. UTCidentified

   Salesforce is performing a rollback of the latest release to resolve the remaining incident. Initial testing suggests that this is resolving previously reported issues. We will continue to monitor and update this status to resolved once Salesforce indicates the rollback is complete.

4. 3 Νοεμβρίου 2023 στις 3:47 μ.μ. UTCresolved

   Salesforce has indicated that the second incident impacting the use of Copado is now resolved. We are marking this as resolved, but will continue to monitor for impact from both of the reported incidents.

1. 16 Οκτωβρίου 2023 στις 9:39 μ.μ. UTCinvestigating

   When committing to version control on any job in Copado Essentials Plus via Deployment, Work Item or CI job will result in error "Error: An error occurred while processing your request. Please contact our customer support if the error persists.". We are aware of the issue and working diligently to resolve the matter as quickly as possible. Work Around: no current work arounds are available.

2. 17 Οκτωβρίου 2023 στις 12:47 π.μ. UTCidentified

   Copado Essentials Engineering and Copado Infrastructure Engineering have tentatively identified the issue and have run a number of successful Git deployments. We will provide another update shortly with more details.

3. 17 Οκτωβρίου 2023 στις 12:52 π.μ. UTCmonitoring

   We have implemented a fix and the issue with deploying to Git repos has been tentatively resolved. We will continue to update you here. Our Apologies for this inconvenience.

4. 17 Οκτωβρίου 2023 στις 2:00 π.μ. UTCresolved

   This incident has been resolved.

1. 21 Ιουνίου 2023 στις 4:48 μ.μ. UTCidentified

   We are aware some clients are experiencing the following deployment error while deploying Apex Classes: ‘INVALID_OPERATION: runTests must not be empty when a testLevel of RunSpecifiedTests is used’ Our team has investigated and identified the issue. We are working to implement the necessary changes now; we will update the status of this incident once the issue is resolved. We apologize for any inconvenience.

2. 21 Ιουνίου 2023 στις 5:09 μ.μ. UTCresolved

   This issue is now resolved. If you experienced this issue, be sure to create a NEW promotion record from the user story where you experienced the issue.