Ιστορικό διακοπών του Coveo Cloud

1. 26 Αυγούστου 2026 στις 7:12 μ.μ. UTCinvestigating

   Ερευνούμε ένα θέμα που επηρεάζει τις σελίδες αναζήτησης χρησιμοποιώντας τον οικοδόμο σε όλες τις περιοχές. Αυτές οι σελίδες δεν είναι προς το παρόν διαθέσιμες. Η ομάδα μας ερευνά και θα δημοσιεύει τακτικές ενημερώσεις μέχρι να λυθεί.

2. 26 Αυγούστου 2026 στις 7:25 μ.μ. UTCmonitoring

   Μια διόρθωση έχει εφαρμοστεί και όλες οι σελίδες αναζήτησης Hosted είναι πλέον λειτουργικές. Θα συνεχίσουμε να παρακολουθούμε στενά την κατάσταση.

3. 26 Αυγούστου 2026 στις 8:17 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 18 Αυγούστου 2026 στις 4:34 μ.μ. UTCidentified

   Εντοπίσαμε ένα θέμα που επηρεάζει τις προσκλήσεις της Ομάδας των ΗΠΑ. Οι πελάτες μπορεί να μην είναι σε θέση να καλέσουν ένα νέο χρήστη στην οργάνωσή τους. Η ομάδα μας ήδη εργάζεται για τον μετριασμό του αντικτύπου και θα δημοσιεύει τακτικές ενημερώσεις μέχρι να λυθεί. Εάν χρειάζεστε βοήθεια ή για να έρθετε σε επαφή μαζί μας, παρακαλούμε επισκεφθείτε την Πύλη Βοήθειας

2. 18 Αυγούστου 2026 στις 4:52 μ.μ. UTCmonitoring

   Το ζήτημα έχει διορθωθεί και παρακολουθούμε ενεργά αυτήν την υπηρεσία. Σας ευχαριστώ για την υπομονή σας.

3. 18 Αυγούστου 2026 στις 5:10 μ.μ. UTCresolved

   Η υπηρεσία παραμένει πλήρως λειτουργική από την τελευταία ενημέρωση. Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 4 Αυγούστου 2026 στις 8:16 μ.μ. UTCinvestigating

   We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 Αυγούστου 2026 στις 9:30 μ.μ. UTCmonitoring

   The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

3. 5 Αυγούστου 2026 στις 12:48 π.μ. UTCresolved

   Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

1. 17 Ιουλίου 2026 στις 12:05 μ.μ. UTCinvestigating

   Ερευνούμε ένα θέμα που επηρεάζει την Έρευνα Εμπορίου. Για ένα υποσύνολο πελατών, μερικά πεδία που υπήρχαν στο παρελθόν μπορεί να λείπουν από τις πρόσθετες απαντήσεις Fields στο εμπόριο API. Η ομάδα μας ερευνά και θα δημοσιεύει τακτικές ενημερώσεις μέχρι να λυθεί. Εάν χρειάζεστε βοήθεια ή για να έρθετε σε επαφή μαζί μας, παρακαλούμε επισκεφθείτε την Πύλη Βοήθειας

2. 17 Ιουλίου 2026 στις 12:26 μ.μ. UTCidentified

   Η βασική αιτία έχει αναγνωριστεί και η ομάδα μας προσπαθεί να μετριάσει το ζήτημα.

3. 17 Ιουλίου 2026 στις 12:48 μ.μ. UTCidentified

   Αναγνωρίσαμε μια λύση και αναμένουμε να μετριαστεί το ζήτημα μέσα σε μια ώρα. Οι πελάτες που βασίζονται σε τυποποιημένα πεδία που υπάρχουν στα πρόσθετα πεδία αντικείμενο επηρεάζονται. Αυτό το θέμα μπορεί να λειτουργήσει με βάση άμεσα τα ίδια τα τυποποιημένα πεδία, αντί να τα χρησιμοποιούν μέσω πρόσθετων πεδίων

4. 17 Ιουλίου 2026 στις 1:16 μ.μ. UTCmonitoring

   Η διόρθωση έχει εφαρμοστεί και επιβεβαιωθεί για να λειτουργήσει, εξαλείφοντας τον αντίκτυπο. Συνεχίζουμε να παρακολουθούμε την υπηρεσία.

5. 17 Ιουλίου 2026 στις 1:55 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 16 Ιουλίου 2026 στις 10:56 π.μ. UTCidentified

   Εντοπίσαμε ένα θέμα που επηρεάζει την Αναλυτική Αναφορά και ένα υποσύνολο μοντέλων ML στην περιοχή των ΗΠΑ. Αυτό εμποδίζει τις ενημερώσεις για τις μετοχές δεδομένων μας και την υποβολή εκθέσεων πλατφόρμας. Τα παρατηρούμενα δεδομένα μπορεί να καθυστερήσουν. Η ομάδα μας ήδη εργάζεται για τον μετριασμό του αντικτύπου και θα δημοσιεύει τακτικές ενημερώσεις μέχρι να λυθεί. Εάν χρειάζεστε βοήθεια ή για να έρθετε σε επαφή μαζί μας, παρακαλούμε επισκεφθείτε την Πύλη Βοήθειας

2. 16 Ιουλίου 2026 στις 4:07 μ.μ. UTCidentified

   Έχουμε εντοπίσει τη βασική αιτία και η ομάδα μας εξακολουθεί να εργάζεται ενεργά για την επίλυση του ζητήματος.

3. 17 Ιουλίου 2026 στις 1:15 π.μ. UTCidentified

   Η ομάδα μας έχει εφαρμόσει επιτυχείς μετριασμούς που έχουν μειώσει τις χειρότερες επιπτώσεις στις περισσότερες περιπτώσεις. Ωστόσο, ένα υποσύνολο πελατών θα συνεχίσει να βλέπει καθυστερήσεις στη φρεσκάδα δεδομένων για τα δεδομένα που χρησιμοποιούνται στην Κονσόλα Διοίκησης. Συνεχίζουμε να εργαζόμαστε προς τον πλήρη μετριασμό.

4. 17 Ιουλίου 2026 στις 1:48 π.μ. UTCresolved

   Το θέμα έχει πλέον μετριαστεί πλήρως και αυτό το περιστατικό έχει επιλυθεί.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 10 Ιουλίου 2026 στις 6:12 μ.μ. UTCidentified

   We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 Ιουλίου 2026 στις 6:31 μ.μ. UTCidentified

   We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.

3. 10 Ιουλίου 2026 στις 6:54 μ.μ. UTCidentified

   We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.

4. 10 Ιουλίου 2026 στις 7:50 μ.μ. UTCmonitoring

   The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

5. 10 Ιουλίου 2026 στις 9:40 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Μαΐου 2026 στις 4:16 μ.μ. UTCidentified

   We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 21 Μαΐου 2026 στις 4:53 μ.μ. UTCmonitoring

   A fix has been deployed and we are monitoring the results.

3. 21 Μαΐου 2026 στις 5:52 μ.μ. UTCresolved

   This incident has been resolved.

1. 8 Μαΐου 2026 στις 11:39 π.μ. UTCidentified

   We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 Μαΐου 2026 στις 2:56 μ.μ. UTCidentified

   We've identified the root cause and our team is working towards processing historical data.

3. 8 Μαΐου 2026 στις 7:03 μ.μ. UTCmonitoring

   Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

4. 8 Μαΐου 2026 στις 7:51 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Απριλίου 2026 στις 3:01 μ.μ. UTCidentified

   We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

2. 29 Απριλίου 2026 στις 4:31 μ.μ. UTCmonitoring

   A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

3. 29 Απριλίου 2026 στις 9:31 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Απριλίου 2026 στις 8:47 μ.μ. UTCresolved

   Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

1. 8 Απριλίου 2026 στις 7:14 μ.μ. UTCidentified

   We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 Απριλίου 2026 στις 7:21 μ.μ. UTCmonitoring

   The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

3. 8 Απριλίου 2026 στις 7:56 μ.μ. UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 3 Απριλίου 2026 στις 9:53 μ.μ. UTCinvestigating

   We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 Απριλίου 2026 στις 1:48 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

3. 4 Απριλίου 2026 στις 2:33 π.μ. UTCresolved

   This incident has been resolved.

1. 27 Μαρτίου 2026 στις 2:33 π.μ. UTCidentified

   We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 27 Μαρτίου 2026 στις 3:21 π.μ. UTCidentified

   The root cause has been identified and a fix is currently being implemented.

3. 27 Μαρτίου 2026 στις 4:04 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. Content updates are now being processed again.

4. 27 Μαρτίου 2026 στις 4:16 π.μ. UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 4 Μαρτίου 2026 στις 6:22 π.μ. UTCmonitoring

   We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.

2. 4 Μαρτίου 2026 στις 6:26 π.μ. UTCresolved

   This incident has been resolved.

1. 6 Φεβρουαρίου 2026 στις 10:24 μ.μ. UTCinvestigating

   We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

2. 6 Φεβρουαρίου 2026 στις 10:24 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Φεβρουαρίου 2026 στις 10:44 μ.μ. UTCidentified

   The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

4. 7 Φεβρουαρίου 2026 στις 1:00 π.μ. UTCmonitoring

   The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

5. 7 Φεβρουαρίου 2026 στις 2:42 π.μ. UTCresolved

   This incident has been resolved.

1. 13 Ιανουαρίου 2026 στις 10:53 μ.μ. UTCmonitoring

   We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

2. 13 Ιανουαρίου 2026 στις 11:00 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

3. 13 Ιανουαρίου 2026 στις 11:31 μ.μ. UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 16 Δεκεμβρίου 2025 στις 9:37 π.μ. UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 16 Δεκεμβρίου 2025 στις 10:18 π.μ. UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

3. 16 Δεκεμβρίου 2025 στις 6:07 μ.μ. UTCidentified

   The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

4. 17 Δεκεμβρίου 2025 στις 2:20 π.μ. UTCresolved

   The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal

1. 10 Δεκεμβρίου 2025 στις 5:34 π.μ. UTCidentified

   We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 Δεκεμβρίου 2025 στις 6:12 π.μ. UTCmonitoring

   The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.

3. 10 Δεκεμβρίου 2025 στις 3:28 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Νοεμβρίου 2025 στις 9:15 μ.μ. UTCmonitoring

   As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists .  If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article .

2. 24 Νοεμβρίου 2025 στις 4:14 μ.μ. UTCresolved

   This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

1. 20 Οκτωβρίου 2025 στις 9:50 π.μ. UTCmonitoring

   An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.

2. 20 Οκτωβρίου 2025 στις 11:27 π.μ. UTCmonitoring

   The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and we are working on a document processing backlog that accumulated over the incident in the US region. All other region's document processing is caught up to real time.

3. 20 Οκτωβρίου 2025 στις 1:11 μ.μ. UTCidentified

   Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services in the US region. Users of this service are currently seeing elevated error rates. We are also continuing to process the previously mentioned document processing backlog.

4. 20 Οκτωβρίου 2025 στις 1:50 μ.μ. UTCidentified

   All document processing backlogs have been processed, so indexed documents are now up to date for all customers in all regions. We are continuing to see elevated error rates on the Analytics Read service as the issue with our infrastructure provider is ongoing.

5. 20 Οκτωβρίου 2025 στις 3:11 μ.μ. UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing.

6. 20 Οκτωβρίου 2025 στις 4:29 μ.μ. UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.

7. 20 Οκτωβρίου 2025 στις 5:37 μ.μ. UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.

8. 20 Οκτωβρίου 2025 στις 6:39 μ.μ. UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.

9. 20 Οκτωβρίου 2025 στις 8:46 μ.μ. UTCidentified

   We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.

10. 20 Οκτωβρίου 2025 στις 9:42 μ.μ. UTCmonitoring

    All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.

11. 21 Οκτωβρίου 2025 στις 11:29 π.μ. UTCresolved

    This incident has been resolved. All services have remained fully operational since the last update.