Delayed meeting transcripts and AI follow-ups
- resolved
Between 11:45 and 12:16 UTC, our transcription system was unavailable. During this window, meeting transcripts could temporarily not be viewed, and transcripts for newly recorded meetings were not processed. As a result, some meetings recorded on the morning of Aug 7 received their transcript and AI features (summaries, follow-up emails, insights, scorecards) with a delay. No data was lost. All meeting recordings were captured and stored normally throughout the incident. Affected meetings have since been processed, and all transcripts and AI follow-ups have been delivered. Timeline (UTC) - 11:45 A failed deployment left the transcription system in a faulty state; transcript viewing and processing began returning errors. - 11:46 Incident identified, investigation started. - 12:16 Fix deployed; transcript viewing and processing of new meetings restored. - Afternoon Meetings affected during the window were identified and reprocessed. All delayed transcripts and AI follow-ups delivered. What we're doing We've identified why the failed deployment wasn't rolled back cleanly and why affected meetings weren't retried automatically. We're adding automatic retries and monitoring so a short disruption like this can no longer delay transcripts without our systems catching up on their own.