53 Domotz incidents · Δεκέμβριος 2023 — official updates, affected components, duration and resolution details.
Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.
Αυτή τη στιγμή ερευνούμε αυτό το ζήτημα.
Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.
Το περιστατικό λύθηκε.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
Αυτή τη στιγμή ερευνούμε αυτό το ζήτημα.
Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.
Διόρθωση υλοποιείται, παρακολούθηση.
Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.
Το περιστατικό λύθηκε.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
Γνωρίζουμε ένα θέμα που επηρεάζει τη σελίδα σύνδεσης Domotz Web App, όπου ορισμένοι χρήστες μπορεί να είναι σε θέση να φορτώσουν τη φόρμα σύνδεσης. Η ομάδα μας ερευνά τη βασική αιτία. Θα παρέχουμε μια ενημέρωση μόλις είναι διαθέσιμες περισσότερες πληροφορίες.
Το θέμα έχει εντοπιστεί σε μια υπηρεσία τρίτων (Amplitude) προκαλώντας ένα σφάλμα σεναρίου σε ορισμένες συνεδρίες browser. Το σύστημα υποστήριξης Domotz και η υποδομή λειτουργούν πλήρως. Ετοιμάζεται και θα βγει σύντομα. Ζητάμε συγγνώμη για την αναστάτωση.
Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.
Το περιστατικό λύθηκε.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing intermittent slowdowns affecting services hosted on the US cell. Some users may notice degraded performance or increased response times. Our team is actively investigating the root cause and working to restore full performance. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of connectivity issues affecting Domotz collectors located in the United States. Our initial findings indicate that a regional DNS resolution issue is preventing some devices from connecting to the Domotz Cloud. Our engineering team is actively working to mitigate the impact. We will provide further updates as soon as more information becomes available.
We are currently tracking an issue where some Domotz Agents are appearing as “Offline” or failing to send heartbeats. Our internal logs indicate DNS resolution failures (ENOTFOUND) when Agents attempt to reach our North American API endpoints. This behavior appears to be related to an ongoing service disruption affecting Cloudflare DNS, as reported on their status page: https://www.cloudflarestatus.com/ We are actively monitoring the situation and will provide further updates as soon as service stability is restored.
The issue impacting some Domotz Collectors appearing as “Offline” or failing to send heartbeats has now been resolved. Cloudflare has completed their remediation of the DNS service disruption, and our monitoring confirms that DNS resolution and connectivity to our Cloud API endpoints have fully recovered.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Login service in North America was briefly degraded and has now been restored and is currently being monitored.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing login issues in our US data center, which may prevent users from accessing the application or signing into their accounts. Users in the EU and APAC regions might also see delays or be unable to log in. Our team is actively investigating the root cause and will share updates as soon as we have more information. We apologize for the inconvenience and appreciate your patience. Thank you for your understanding.
We have successfully identified the root cause of the issue and our development team is currently in the process of deploying a comprehensive solution. We anticipate that the fix will be implemented shortly and appreciate your continued patience as we work to fully resolve the matter.
We have deployed a corrective update and are closely monitoring its performance to ensure that the issue is fully resolved. Thank you for your patience as we validate the results and maintain system stability.
Following a comprehensive investigation, we have fully resolved the incident. The root cause was traced to a lag in our RDBMS, which in turn caused unpredictable performance issues across several system components. Our engineering team has rectified the replication delay, restored normal functionality, and conducted thorough validation checks. We will continue to monitor system performance closely to ensure sustained stability and prevent any recurrence.
We are currently experiencing delays in processing events from Collectors and Devices. Our team is actively working on a fix to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates as soon as they are available.
The issue has been identified and a fix is in place. We are now monitoring the situation.
This incident has been resolved.
We're currently experiencing performance issues on the platform. Users may encounter slow loading times when accessing the Collector device list in the UI, as well as delays in processing historical data related to device status and metrics collection. Some integration scripts may also appear as "disabled." Our team has identified the root cause and is actively working on a fix. We're closely monitoring the situation and will share updates as progress is made.
A remediation has been applied, leading to a notable improvement in both App and WebApp performance. Our engineering team is actively monitoring system behavior and continues to address residual issues related to metrics retrieval—specifically historical data access via Custom Scripts and SNMP polling. We appreciate your patience as we work toward full resolution and will provide further technical updates as developments occur.
This incident has been resolved. The reported slowness has been identified and eliminated, and Custom Scripts have been re-enabled on the affected devices. We thank you for your patience during this time.
