Ιστορικό διακοπών του Drata

1. 1 Σεπτεμβρίου 2026 στις 3:14 μ.μ. UTCinvestigating

   We are actively investigating issues with Trust Center Pages, Trust Center Admin Pages and AIQA.

2. 1 Σεπτεμβρίου 2026 στις 3:47 μ.μ. UTCidentified

   We continue to investigate connectivity issues to Trust Center Pages, Admin Page and AIQA.

3. 1 Σεπτεμβρίου 2026 στις 5:04 μ.μ. UTCidentified

   We identified Trust Center Pages, Trust Center Admin Page and AIQA issues to be related to upstream provider network service degradation. We continue to monitor and will update this page as soon as we have more details.

4. 1 Σεπτεμβρίου 2026 στις 6:13 μ.μ. UTCidentified

   We continue to monitor upstream provided updates. Following products are affected: - Trust Center Pages - Trust Center Admin Page - AIQA - Compliance Monitoring (AI Summary)

5. 1 Σεπτεμβρίου 2026 στις 6:48 μ.μ. UTCmonitoring

   We are seeing early signs of recovery and it's confirmed by our upstream provider. We continue to monitor.

6. 1 Σεπτεμβρίου 2026 στις 7:29 μ.μ. UTCresolved

   This incident is resolved and confirmed by our upstream provider. All impacted services are now operational. What happened: Trust Center Pages, Trust Center Admin Page, AIQA, Compliance Monitoring (AI Summary) were unavailable due to the upstream provider network service degradation.

1. 26 Αυγούστου 2026 στις 1:32 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 26 Αυγούστου 2026 στις 1:39 μ.μ. UTCinvestigating

   We're seeing an increase in Public API request failures in the US region. Requests may succeed when retried. We're actively investigating and will provide updates when they become available.

3. 26 Αυγούστου 2026 στις 2:35 μ.μ. UTCinvestigating

   We're investigating failures affecting the Public API in the US region. Framework and control readiness may not calculate correctly during this time. Public API endpoints retrieving framework data may fail or present incorrect data currently. No data has been lost — readiness data is intact and will display accurately once resolved. EU and APAC are unaffected currently.

4. 27 Αυγούστου 2026 στις 4:20 μ.μ. UTCinvestigating

   A fix for the issue framework readiness data was not loading correctly for some accounts. team has already deployed an initial fix to production and is deploying a second update today to fully resolve the issue. We are actively deploying the fix to all regions.

5. 28 Αυγούστου 2026 στις 5:18 μ.μ. UTCmonitoring

   We have deployed fixes that significantly reduced errors related to framework readiness processing. A final fix for one remaining affected route is being deployed. We will monitor through the weekend and expect to provide further update ASAP.

6. 28 Αυγούστου 2026 στις 11:58 μ.μ. UTCresolved

   The issue has been resolved and all systems are operating normally. We will continue monitoring throughout the weekend to ensure stability. No further action is required from customers at this time.

1. 21 Αυγούστου 2026 στις 2:36 μ.μ. UTCresolved

   This incident has been resolved. For approximately six minutes on August 20, a portion of requests to the SafeBase application failed to complete. Requests during this window may have returned errors or timed out. The cause was a change to our edge traffic filtering rules that applied more broadly than intended, which blocked a subset of legitimate traffic from reaching the service. Our automated monitoring detected the failure within two minutes. The change was reverted at 3:40 PM PT, and traffic was fully restored by 3:44 PM PT once the edge cache had cleared. No customer data was affected, and no action is required on your part. We are adding validation to our rule change process so that changes of this type cannot take effect without a scoped review. We’re posting this update after the fact for completeness and transparency. We apologize for the disruption.

1. 11 Αυγούστου 2026 στις 9:06 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε αυτό το ζήτημα.

2. 11 Αυγούστου 2026 στις 9:06 μ.μ. UTCinvestigating

   Έχουμε εντοπίσει ένα θέμα όπου ορισμένοι χρήστες μπορεί να μην λάβουν την εν-app ειδοποίηση όταν ορισμένες εκθέσεις ή εξαγωγές τελειώσει παραγωγή. Δεν έχουμε βρει αποδείξεις ότι τα υποκείμενα αρχεία αποτυγχάνουν να δημιουργήσουν ή να χαθούν - η παράδοση της κοινοποίησης είναι αυτό που επηρεάζεται. Δουλεύουμε ενεργά πάνω στο θέμα. Θα δημοσιεύσουμε την ενημέρωση για την πρόοδο.

3. 13 Αυγούστου 2026 στις 6:31 μ.μ. UTCinvestigating

   We're still validating the fix and will provide an update once it's deployed.

4. 14 Αυγούστου 2026 στις 1:42 π.μ. UTCmonitoring

   The fix has been deployed and validated. We'll continue monitoring it.

5. 14 Αυγούστου 2026 στις 7:44 μ.μ. UTCresolved

   This incident has been resolved.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 22 Ιουνίου 2026 στις 6:01 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 22 Ιουνίου 2026 στις 6:02 μ.μ. UTCmonitoring

   We've identified an issue with 'Bulk Actions' button on Personnel page and have temporarily disabled this functionality while we work on a resolution.

3. 22 Ιουνίου 2026 στις 11:35 μ.μ. UTCmonitoring

   We are currently validating the fix for the Bulk Actions issue. Once validation is complete, we will proceed with deployment.

4. 23 Ιουνίου 2026 στις 6:37 μ.μ. UTCmonitoring

   Our team has found an edge case during validation and is working to resolve this issue prior to proceeding with deployment.

5. 24 Ιουνίου 2026 στις 4:13 μ.μ. UTCmonitoring

   The team has identified a fix for the edge case and is continuing to work toward resolving the issue.

6. 25 Ιουνίου 2026 στις 11:30 μ.μ. UTCmonitoring

   We have deployed the fix for the Bulk Action issue. Our team will continue to monitor before marking the issue as resolved.

7. 26 Ιουνίου 2026 στις 9:18 μ.μ. UTCresolved

   This incident has been resolved.

1. 8 Ιουνίου 2026 στις 10:38 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 8 Ιουνίου 2026 στις 10:40 μ.μ. UTCinvestigating

   We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.

3. 9 Ιουνίου 2026 στις 10:07 μ.μ. UTCresolved

   This incident has been resolved.

4. 9 Ιουνίου 2026 στις 10:07 μ.μ. UTCresolved

   The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider. We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side. We apologize for the disruption and appreciate your patience.

1. 4 Ιουνίου 2026 στις 4:22 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 4 Ιουνίου 2026 στις 4:24 μ.μ. UTCinvestigating

   We are seeing an elevated number of errors on AIQA related to degraded performance of an upstream provider. The impact is isolated to AIQA. We are monitoring closely and will provide updates as they become available.

3. 4 Ιουνίου 2026 στις 4:29 μ.μ. UTCinvestigating

   Upstream provider has stablized, and reported the issue has been resolved. The degredaded performance has been eliminated for the last 30 minutes, and is expected to be resolved.

4. 4 Ιουνίου 2026 στις 4:29 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

5. 4 Ιουνίου 2026 στις 4:29 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 4 Ιουνίου 2026 στις 5:29 μ.μ. UTCresolved

   This incident has been resolved.

1. 22 Μαΐου 2026 στις 4:56 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 22 Μαΐου 2026 στις 4:58 μ.μ. UTCinvestigating

   We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.

3. 22 Μαΐου 2026 στις 5:11 μ.μ. UTCinvestigating

   Fix is being tested.

4. 29 Μαΐου 2026 στις 2:27 μ.μ. UTCresolved

   This incident has been resolved.

1. 22 Μαΐου 2026 στις 2:49 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 22 Μαΐου 2026 στις 2:50 μ.μ. UTCidentified

   We are aware that some customers may be experiencing issues with policy approvals. Our team is actively working to resolve this as soon as possible.

3. 22 Μαΐου 2026 στις 11:55 μ.μ. UTCmonitoring

   A fix for the issue has been deployed. Policy Approvals are now fully operational

4. 25 Μαΐου 2026 στις 2:22 μ.μ. UTCresolved

   This incident has been resolved.

5. 25 Μαΐου 2026 στις 2:22 μ.μ. UTCresolved

   The incident is resolved

1. 20 Μαΐου 2026 στις 5:56 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 20 Μαΐου 2026 στις 5:59 μ.μ. UTCidentified

   We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made.

3. 22 Μαΐου 2026 στις 3:48 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 Μαΐου 2026 στις 7:07 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Μαΐου 2026 στις 7:17 π.μ. UTCinvestigating

   Public API in the US region is currently unavailable. We're investigating and will provide updates as they become available.

2. 18 Μαΐου 2026 στις 7:17 π.μ. UTCidentified

   Our team has identified the root cause. We're actively working on a fix.

3. 18 Μαΐου 2026 στις 7:17 π.μ. UTCmonitoring

   Updates have been deployed. US Public API is available again. We're monitoring to ensure all affected areas are resolved.

4. 18 Μαΐου 2026 στις 7:17 π.μ. UTCresolved

   After monitoring for an extended time we've confirmed US Public API has been stable since we've introduced the updates earlier. The incident is resolved.

1. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCinvestigating

   We are investigating an issue where real-time in-app notifications and status updates are not being delivered to some users. Features that rely on live updates may appear to be stuck loading or may not reflect the latest status without a manual page refresh. Affected functionality may include: - AI workflow progress and completion notifications - Approval workflow status updates - Policy suggestion progress - Monitor test results - Vendor assessment updates - Bulk operation completion alerts - General in-app notifications Workaround: Manually refreshing the page or logging out and back in will restore real-time updates temporarily. Our engineering team has identified the likely cause and is actively working on a fix. We will provide updates as the investigation progresses.

2. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCmonitoring

   Our engineering team has applied a fix and will continue to monitor for any issues.

3. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCresolved

   This incident has been resolved.

1. 13 Μαΐου 2026 στις 2:47 μ.μ. UTCmonitoring

   We are monitoring the impact of the Salesforce Authentication Issues we identified earlier today. Customers should see the current status of their Salesforce integration in SafeBase Settings -> Integrations. If any refresh attempts of the connection fail, please reach out to SafeBase Technical Support.

2. 13 Μαΐου 2026 στις 2:47 μ.μ. UTCresolved

   After monitoring, this incident has been resolved. If you experience any further issues with the integration, please reach out to SafeBase Technical Support.

1. 13 Μαΐου 2026 στις 2:47 μ.μ. UTCidentified

   We're aware of an issue with our Salesforce Integration Provider, which could cause your Salesforce connection to show as having an "Authentication issue". This is not affecting all customers. They are investigating and will let us know as soon as we can advise the best course of action. Fully re-authenticating to Salesforce seems to fix the issue but we still working to confirm that.

2. 13 Μαΐου 2026 στις 2:47 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

3. 13 Μαΐου 2026 στις 2:47 μ.μ. UTCresolved

   The issue with our Salesforce Integration Partner has been resolved* * According to our Salesforce Integration Partner, some customers may still be experiencing authentication failures. Re-authenticating their Salesforce connection in the SafeBase app will resolve these errors.

1. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCinvestigating

   Our team is currently investigating an issue where completed Security Reviews are not being reflected in Training Records. We will provide updates as they become available.

2. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCmonitoring

   Our team has mitigated issue where Security Awareness Trainings were not properly reflected within Personnel Records right after completion.

3. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCresolved

   Security Trainings have been properly synced into Drata, and the corresponding compliance checks have been updated accordingly.

1. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCinvestigating

   Our team is currently investigating an issue causing some Automatic Compliance test results to be globally delayed. During this time, you may see workflows remain in the “testing” state longer than expected while we work on a fix. At this point, we do not anticipate any data loss, as workflows are being safely queued in our backend system.

2. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCmonitoring

   A fix for the issue with Automatic Compliance tests results has been deployed. The queue is re-processing. We are actively monitoring the remediation status.

3. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCresolved

   The incident has been resolved. The queue is back to normal and processing all tasks on time.

1. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCinvestigating

   We are investigating an increase in magic link timeouts on Drata api. We have identified the issue and the fix is in progress.

2. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCidentified

   The fix for the magic link timeout delay has been deployed and is being validated.

3. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCresolved

   The issue has been resolved.

1. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCinvestigating

   We've identified an issue preventing users with the Restricted Control Manager and Restricted Risk Manager roles from logging in. Our team is currently investigating and will provide updates as more information becomes available.

2. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCinvestigating

   We've identified the root cause of the login issue affecting Restricted Control Manager and Restricted Risk Manager roles and are actively working to mitigate. We'll provide another update once full access has been restored.

3. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCresolved

   This incident has been resolved.

1. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCinvestigating

   US: On Monday, March 30th from 12:00 AM - 2:00 AM PDT all US Drata customers will be included in a scheduled maintenance window. APAC: On Monday, March 30th from 10:00 PM - 12:00 AM AEST all APAC Drata customers will be included in a scheduled maintenance window. EU: On Tuesday, March 31st from 10:00 PM - 12:00 AM CEST all EU Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

2. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCresolved

   This incident has been resolved.

1. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCidentified

   Our team has identified a fix for this issue. We will reach out to update you upon deployment. Thank you for your continued patience.

2. 13 Μαΐου 2026 στις 2:11 μ.μ. UTCresolved

   Our team released an update to address this issue. Guest Admins should now be able to view clients within "Business Accounts" as expected.