Ιστορικό διακοπών του Ecobee

1. 15 Σεπτεμβρίου 2026 στις 9:49 π.μ. UTCinvestigating

   Έχουμε λάβει αναφορές ότι η SmartCamera Online Services δεν λειτουργεί όπως αναμενόταν. Η ομάδα μας είναι σε αυτό και ψάχνει για μια λύση. Οι χρήστες αδυνατούν προς το παρόν να λάβουν γεγονότα ή ειδοποιήσεις για γεγονότα για SmartCamera. Εκτιμούμε την υπομονή σας ενώ εργαζόμαστε για να διορθώσουμε αυτό το πρόβλημα το συντομότερο δυνατόν. Μείνετε συντονισμένοι για ενημερώσεις.

2. 15 Σεπτεμβρίου 2026 στις 10:17 π.μ. UTCidentified

   Έχουμε καθηλώσει με επιτυχία το θέμα και ενεργούμε γρήγορα με μια λύση. Μείνετε συντονισμένοι!

3. 15 Σεπτεμβρίου 2026 στις 10:22 π.μ. UTCmonitoring

   Έχουμε εφαρμόσει μια λύση και παρακολουθούμε στενά την κατάσταση. Λυπάμαι για οποιαδήποτε διακοπή αυτό έχει προκαλέσει, και εκτιμούμε πραγματικά τη συνεχή υπομονή σας.

4. 15 Σεπτεμβρίου 2026 στις 10:29 π.μ. UTCresolved

   Καλά νέα! Το θέμα που αντιμετωπίζαμε έχει επιλυθεί. Εάν εξακολουθείτε να έχετε κάποιο πρόβλημα, προτείνουμε κλείσιμο και επανεκκίνηση της εφαρμογής ecobee.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 2 Σεπτεμβρίου 2026 στις 9:12 μ.μ. UTCidentified

   Έχουμε εντοπίσει ένα bug που επηρεάζει Smart Thermostat Premium και SmartThermostat με φωνητικό έλεγχο, το οποίο προκαλεί θερμοκρασίες να διαβάζονται υψηλότερα από ό, τι θα έπρεπε. Εργαζόμαστε ενεργά πάνω σε μια επιδιόρθωση, και θα παρέχει ενημερώσεις το συντομότερο δυνατόν σε ένα εκτιμώμενο ψήφισμα.

2. 9 Σεπτεμβρίου 2026 στις 11:30 μ.μ. UTCmonitoring

   Μια διόρθωση για το bug που πλήττει Smart Thermostat Premium και SmartThermostat με συσκευές φωνητικού ελέγχου που έχουν επανεκκινηθεί από τον Αύγουστο 23 έχει αρχίσει να κυλά έξω.

3. 23 Σεπτεμβρίου 2026 στις 8:23 μ.μ. UTCmonitoring

   Η επιδιόρθωση έχει αναπτυχθεί στη συντριπτική πλειοψηφία των προσβεβλημένων θερμοστατών. Ένας μικρός αριθμός από Smart Θερμοστάτη Premium συσκευές εξακολουθούν να επηρεάζονται. Εάν η συσκευή σας λειτουργεί 4.10.7.44, δεν έχει αναβαθμιστεί λόγω της πρόσθετης έγκρισης ή δοκιμής τρίτων. Συνεργαζόμαστε με τρίτους εταίρους για να επιλύσουμε το ζήτημα για όλους τους εναπομείναντες θιγόμενους θερμοστάτες το συντομότερο δυνατό.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 29 Ιουλίου 2026 στις 2:31 μ.μ. UTCinvestigating

   Έχουμε λάβει αναφορές ότι η SmartCamera Online Services δεν λειτουργεί όπως αναμενόταν. Η ομάδα μας είναι σε αυτό και ψάχνει για μια λύση. Μερικοί άνθρωποι μπορεί να παρατηρούν ότι δεν είναι σε θέση να έχουν πρόσβαση στο SmartCameras τους από την Αρχική Σελίδα για ένα μικρό χρονικό διάστημα. Εκτιμούμε την υπομονή σας ενώ εργαζόμαστε για να διορθώσουμε αυτό το πρόβλημα το συντομότερο δυνατόν. Μείνετε συντονισμένοι για ενημερώσεις.

2. 29 Ιουλίου 2026 στις 2:37 μ.μ. UTCinvestigating

   Έχουμε λάβει αναφορές ότι η SmartCamera Online Services δεν λειτουργεί όπως αναμενόταν. Η ομάδα μας είναι σε αυτό και ψάχνει για μια λύση. Κάποιοι πελάτες μπορεί να παρατηρούν ότι δεν μπορούν να έχουν πρόσβαση στο SmartCameras τους από την εφαρμογή ecobee. Ηχογραφήσεις και εκδηλώσεις ασφάλειας θα εξακολουθούν να λειτουργούν ως κανονική. Εκτιμούμε την υπομονή σας ενώ εργαζόμαστε για να διορθώσουμε αυτό το πρόβλημα το συντομότερο δυνατόν. Μείνετε συντονισμένοι για ενημερώσεις.

3. 29 Ιουλίου 2026 στις 6:01 μ.μ. UTCidentified

   Έχουμε καθηλώσει με επιτυχία το θέμα και ενεργούμε γρήγορα με μια λύση. Μείνετε συντονισμένοι!

4. 29 Ιουλίου 2026 στις 6:30 μ.μ. UTCmonitoring

   Έχουμε εφαρμόσει μια λύση και παρακολουθούμε στενά την κατάσταση. Λυπάμαι για οποιαδήποτε διακοπή αυτό έχει προκαλέσει, και εκτιμούμε πραγματικά τη συνεχή υπομονή σας.

5. 29 Ιουλίου 2026 στις 6:38 μ.μ. UTCresolved

   Καλά νέα! Το θέμα που αντιμετωπίζαμε έχει επιλυθεί. Εάν εξακολουθείτε να έχετε κάποιο πρόβλημα, προτείνουμε κλείσιμο και επανεκκίνηση της εφαρμογής ecobee.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 11 Ιουνίου 2026 στις 6:00 μ.μ. UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11 Ιουνίου 2026 στις 6:10 μ.μ. UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11 Ιουνίου 2026 στις 6:15 μ.μ. UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19 Μαΐου 2026 στις 8:28 μ.μ. UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 Μαΐου 2026 στις 8:40 μ.μ. UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19 Μαΐου 2026 στις 8:41 μ.μ. UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19 Μαΐου 2026 στις 9:14 μ.μ. UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19 Μαΐου 2026 στις 8:16 μ.μ. UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 Μαΐου 2026 στις 8:39 μ.μ. UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19 Μαΐου 2026 στις 8:42 μ.μ. UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19 Μαΐου 2026 στις 9:13 μ.μ. UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 Μαΐου 2026 στις 1:56 π.μ. UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19 Μαΐου 2026 στις 3:17 π.μ. UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19 Μαΐου 2026 στις 3:27 π.μ. UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2 Απριλίου 2026 στις 1:34 μ.μ. UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2 Απριλίου 2026 στις 1:50 μ.μ. UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19 Μαρτίου 2026 στις 8:45 μ.μ. UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 Μαρτίου 2026 στις 8:49 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Μαρτίου 2026 στις 8:53 μ.μ. UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19 Μαρτίου 2026 στις 8:58 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 Μαρτίου 2026 στις 9:37 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19 Μαρτίου 2026 στις 10:43 μ.μ. UTCresolved

   This incident has been resolved.

1. 23 Φεβρουαρίου 2026 στις 9:40 μ.μ. UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23 Φεβρουαρίου 2026 στις 9:42 μ.μ. UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23 Φεβρουαρίου 2026 στις 10:07 μ.μ. UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 Ιανουαρίου 2026 στις 6:16 μ.μ. UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 Ιανουαρίου 2026 στις 6:38 μ.μ. UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19 Ιανουαρίου 2026 στις 7:23 μ.μ. UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10 Ιανουαρίου 2026 στις 2:35 π.μ. UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10 Ιανουαρίου 2026 στις 6:33 π.μ. UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18 Νοεμβρίου 2025 στις 1:34 μ.μ. UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18 Νοεμβρίου 2025 στις 2:42 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 Νοεμβρίου 2025 στις 2:43 μ.μ. UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18 Νοεμβρίου 2025 στις 3:53 μ.μ. UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18 Νοεμβρίου 2025 στις 4:49 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 Νοεμβρίου 2025 στις 6:45 μ.μ. UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24 Οκτωβρίου 2025 στις 6:33 μ.μ. UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24 Οκτωβρίου 2025 στις 6:42 μ.μ. UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20 Οκτωβρίου 2025 στις 4:18 μ.μ. UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20 Οκτωβρίου 2025 στις 4:23 μ.μ. UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21 Οκτωβρίου 2025 στις 8:58 π.μ. UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 Οκτωβρίου 2025 στις 10:04 π.μ. UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 Οκτωβρίου 2025 στις 10:06 π.μ. UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20 Οκτωβρίου 2025 στις 10:52 π.μ. UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20 Οκτωβρίου 2025 στις 1:42 μ.μ. UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20 Οκτωβρίου 2025 στις 7:57 π.μ. UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 Οκτωβρίου 2025 στις 8:00 π.μ. UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20 Οκτωβρίου 2025 στις 10:07 π.μ. UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20 Οκτωβρίου 2025 στις 10:33 π.μ. UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 Οκτωβρίου 2025 στις 7:48 π.μ. UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20 Οκτωβρίου 2025 στις 10:07 π.μ. UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20 Οκτωβρίου 2025 στις 2:48 μ.μ. UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27 Αυγούστου 2025 στις 5:15 μ.μ. UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 Αυγούστου 2025 στις 5:19 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 27 Αυγούστου 2025 στις 5:38 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 Αυγούστου 2025 στις 7:37 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 Αυγούστου 2025 στις 8:16 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 Αυγούστου 2025 στις 8:50 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27 Αυγούστου 2025 στις 10:56 μ.μ. UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27 Αυγούστου 2025 στις 4:15 π.μ. UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 Αυγούστου 2025 στις 6:23 π.μ. UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27 Αυγούστου 2025 στις 6:46 π.μ. UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.