Ιστορικό διακοπών του Edmentum

1. 23 Οκτωβρίου 2026 στις 11:07 μ.μ. UTCinvestigating

   Αυτή τη στιγμή διερευνούμε ένα θέμα που επηρεάζει ορισμένες προσαρμοσμένες δραστηριότητες μαθημάτων και άλλες λειτουργίες μέσα σε Courseware. Οι χρήστες μπορούν να αντιμετωπίσουν ένα σφάλμα πιστοποιητικού ασφαλείας κατά την πρόσβαση ή τη λήψη ορισμένων αρχείων, συμπεριλαμβανομένων των καθοδηγούμενων σημειώσεων και PDF. Το θέμα μπορεί επίσης να επηρεάσει Sensei φωτογραφίες προφίλ.

2. 26 Οκτωβρίου 2026 στις 7:52 μ.μ. UTCidentified

   Αναγνωρίσαμε τη βασική αιτία και εργαζόμαστε προς την κατεύθυνση μιας λύσης. Έχουμε αναπτύξει μια έρευνα που θα επιλύσει το ζήτημα στις περισσότερες περιπτώσεις.

3. 26 Οκτωβρίου 2026 στις 8:45 μ.μ. UTCresolved

   Μια λύση για τη βασική αιτία έχει αναπτυχθεί. Το θέμα αυτό έχει επιλυθεί.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 8 Οκτωβρίου 2026 στις 2:22 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα που επηρεάζει την πρόσβαση στην πλατφόρμα MajorClarity. Οι χρήστες μπορούν να βιώσουν αστοχίες σύνδεσης, σφάλματα ταυτοποίησης ή να μην έχουν πρόσβαση σε τμήματα της εφαρμογής.

2. 8 Οκτωβρίου 2026 στις 3:03 μ.μ. UTCidentified

   Αναγνωρίσαμε τη βασική αιτία και προσπαθούμε να επανέλθουμε στο ζήτημα.

3. 8 Οκτωβρίου 2026 στις 3:15 μ.μ. UTCmonitoring

   Έχουμε εφαρμόσει μια ρύθμιση και η απόδοση έχει βελτιωθεί όπως αναμενόταν. Θα συνεχίσουμε να παρακολουθούμε την απόδοση στην πλατφόρμα.

4. 8 Οκτωβρίου 2026 στις 3:23 μ.μ. UTCresolved

   Το περιστατικό λύθηκε. Θα συνεχίσουμε να παρακολουθούμε την απόδοση στην πλατφόρμα.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 23 Σεπτεμβρίου 2026 στις 4:51 μ.μ. UTCinvestigating

   LTI/SFTP ενσωμάτωση με Apex Μάθηση και MajorClarity έχουν επαναρυθμιστεί. Οι πελάτες που δεν έχουν ήδη λάβει ενημερωμένα διαπιστευτήρια μπορούν να επικοινωνήσουν με το [email protected] για να επανασυνδέσουν την ενσωμάτωσή τους.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 25 Απριλίου 2026 στις 11:45 μ.μ. UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 Απριλίου 2026 στις 12:12 π.μ. UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 Απριλίου 2026 στις 12:42 π.μ. UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 Απριλίου 2026 στις 2:15 μ.μ. UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 Απριλίου 2026 στις 2:29 μ.μ. UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 Απριλίου 2026 στις 2:53 μ.μ. UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 Απριλίου 2026 στις 5:36 μ.μ. UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 Απριλίου 2026 στις 6:33 μ.μ. UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 Απριλίου 2026 στις 1:52 μ.μ. UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 Απριλίου 2026 στις 3:08 μ.μ. UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 Απριλίου 2026 στις 5:43 μ.μ. UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 Απριλίου 2026 στις 6:07 μ.μ. UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 Φεβρουαρίου 2026 στις 3:51 μ.μ. UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 Φεβρουαρίου 2026 στις 4:38 μ.μ. UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 Φεβρουαρίου 2026 στις 2:44 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Ιανουαρίου 2026 στις 8:57 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 20 Ιανουαρίου 2026 στις 9:20 μ.μ. UTCresolved

   This has been resolved by Genius.

1. 8 Ιανουαρίου 2026 στις 5:08 μ.μ. UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 Ιανουαρίου 2026 στις 5:09 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 8 Ιανουαρίου 2026 στις 5:23 μ.μ. UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 Ιανουαρίου 2026 στις 6:17 μ.μ. UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 Ιανουαρίου 2026 στις 6:29 μ.μ. UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 Νοεμβρίου 2025 στις 1:53 μ.μ. UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 Νοεμβρίου 2025 στις 6:04 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Σεπτεμβρίου 2025 στις 12:41 μ.μ. UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 Σεπτεμβρίου 2025 στις 12:59 μ.μ. UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 Σεπτεμβρίου 2025 στις 1:37 μ.μ. UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 Σεπτεμβρίου 2025 στις 2:00 μ.μ. UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 Αυγούστου 2025 στις 5:21 μ.μ. UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 Αυγούστου 2025 στις 5:35 μ.μ. UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 Αυγούστου 2025 στις 6:26 μ.μ. UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 Αυγούστου 2025 στις 6:08 μ.μ. UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 Αυγούστου 2025 στις 6:16 μ.μ. UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 Αυγούστου 2025 στις 6:54 μ.μ. UTCresolved

   This incident has been resolved.

1. 28 Ιουλίου 2025 στις 4:21 μ.μ. UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 Ιουλίου 2025 στις 4:55 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 28 Ιουλίου 2025 στις 5:18 μ.μ. UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 Ιουλίου 2025 στις 5:48 μ.μ. UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 Ιουλίου 2025 στις 6:07 μ.μ. UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 Ιουλίου 2025 στις 6:24 μ.μ. UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 Ιουλίου 2025 στις 7:38 μ.μ. UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 Ιουλίου 2025 στις 2:32 μ.μ. UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 Ιουλίου 2025 στις 11:40 μ.μ. UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 Ιουλίου 2025 στις 2:38 π.μ. UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 Ιουλίου 2025 στις 4:35 μ.μ. UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 Ιουλίου 2025 στις 4:23 μ.μ. UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 Ιουνίου 2025 στις 3:53 μ.μ. UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 Ιουνίου 2025 στις 4:40 μ.μ. UTCresolved

   This incident has been resolved.

1. 4 Ιουνίου 2025 στις 4:29 μ.μ. UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 Ιουνίου 2025 στις 5:24 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 Ιουνίου 2025 στις 6:55 μ.μ. UTCresolved

   This incident has been resolved.

1. 3 Ιουνίου 2025 στις 4:06 μ.μ. UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 Ιουνίου 2025 στις 4:26 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 Ιουνίου 2025 στις 4:30 μ.μ. UTCresolved

   This incident has been resolved.

1. 9 Μαΐου 2025 στις 2:10 μ.μ. UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 Μαΐου 2025 στις 3:46 μ.μ. UTCresolved

   This incident has been resolved.