Ιστορικό διακοπών του Ellucian

1. 2 Σεπτεμβρίου 2026 στις 3:11 μ.μ. UTCinvestigating

   Η Ellucian γνωρίζει ένα θέμα που επηρεάζει την Ellucian Insights για ορισμένους πελάτες και ερευνά ενεργά. Θα παρέχουμε ενημερώσεις σε αυτή τη σελίδα κατάστασης, καθώς περισσότερες πληροφορίες γίνονται διαθέσιμες. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

2. 2 Σεπτεμβρίου 2026 στις 4:08 μ.μ. UTCinvestigating

   Η Ellucian συνεχίζει να ερευνά ένα θέμα που επηρεάζει την Ellucian Insights για ορισμένους πελάτες. Οι ενημερώσεις θα συνεχίσουν να παρέχονται σε αυτή τη σελίδα κατάστασης. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

3. 2 Σεπτεμβρίου 2026 στις 4:50 μ.μ. UTCmonitoring

   Ο Ellucian προσδιόρισε ένα ζήτημα με την Ellucian Insights και την Ellucian Intelligent Processes (EIP) που επηρεάζει πολλούς πελάτες. Μια επιδιόρθωση έχει αναπτυχθεί στην παραγωγή και παρατηρούμε εξαιρετικά βελτιωμένες επιδόσεις και στα δύο συστήματα. Θα συνεχίσουμε να παρακολουθούμε το περιβάλλον για να διασφαλίσουμε ότι το ζήτημα έχει επιλυθεί πλήρως. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

4. 2 Σεπτεμβρίου 2026 στις 5:30 μ.μ. UTCresolved

   Η Ellucian έχει επιλύσει ένα ζήτημα που επηρεάζει την Ellucian Insights και την Ellucian Intelligent Processes (EIP) για ορισμένους πελάτες. Η υπηρεσία λειτουργεί όπως αναμενόταν, και θα συνεχίσουμε να παρακολουθούμε. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 20 Αυγούστου 2026 στις 2:49 μ.μ. UTCinvestigating

   Ο Ellucian γνωρίζει ένα θέμα που επηρεάζει το Smart Plan για ορισμένους πελάτες και ερευνά ενεργά. Θα παρέχουμε ενημερώσεις σε αυτή τη σελίδα κατάστασης, καθώς περισσότερες πληροφορίες γίνονται διαθέσιμες. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

2. 20 Αυγούστου 2026 στις 4:17 μ.μ. UTCmonitoring

   Ο Ελλούσιαν έχει λύσει το ζήτημα και έχει αποκαταστήσει την υπηρεσία. Θα συνεχίσουμε να παρακολουθούμε ενεργά την υπηρεσία. Πρόσθετες ενημερώσεις θα παρέχονται σε αυτή τη σελίδα κατάστασης. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

3. 20 Αυγούστου 2026 στις 4:58 μ.μ. UTCresolved

   Ο Ellucian έχει επιλύσει ένα θέμα που επηρεάζει το Smart Plan για μερικούς πελάτες. Η υπηρεσία λειτουργεί όπως αναμενόταν, και θα συνεχίσουμε να παρακολουθούμε. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 6 Αυγούστου 2026 στις 1:19 μ.μ. UTCinvestigating

   Ο Ellucian ερευνά τις υποθέσεις που δημιουργήθηκαν πάνω από 8/5-8/6 σχετικά με τις μακροχρόνιες εργασίες μετασχηματισμού και θα δημοσιεύσει μια ενημέρωση σύντομα Ευχαριστώ. Η Ομάδα Ελούσιαν σας

2. 6 Αυγούστου 2026 στις 2:26 μ.μ. UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 6 Αυγούστου 2026 στις 3:23 μ.μ. UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 6 Αυγούστου 2026 στις 4:10 μ.μ. UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 6 Αυγούστου 2026 στις 5:25 μ.μ. UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 6 Αυγούστου 2026 στις 6:13 μ.μ. UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 6 Αυγούστου 2026 στις 7:42 μ.μ. UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 6 Αυγούστου 2026 στις 8:01 μ.μ. UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 5 Αυγούστου 2026 στις 6:10 μ.μ. UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 5 Αυγούστου 2026 στις 7:25 μ.μ. UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 5 Αυγούστου 2026 στις 10:22 μ.μ. UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 5 Αυγούστου 2026 στις 11:51 μ.μ. UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 23 Ιουλίου 2026 στις 4:28 μ.μ. UTCidentified

   Ο Ellucian γνωρίζει ένα θέμα που επηρεάζει τη Φοιτητική Οικονομική Επιτυχία για ορισμένους πελάτες και ερευνά ενεργά. Θα παρέχουμε ενημερώσεις σε αυτή τη σελίδα κατάστασης, καθώς περισσότερες πληροφορίες γίνονται διαθέσιμες. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

2. 23 Ιουλίου 2026 στις 6:13 μ.μ. UTCidentified

   Ellucian σε γνώση ενός ζητήματος που επηρεάζει τη γραμμή Φοιτητικής Οικονομικής Επιτυχίας των προϊόντων, Φοιτητικές Μορφές, Campus Communicator, Υπότροφος Σύμπαν, Φοιτητής Σύμβουλος / Virtual Advisor, Campus Metrics και Auto Συμφιλίωση για ορισμένους πελάτες που σχετίζονται με μια διακοπή Azure, παρακολουθούμε και δουλεύουμε με τη Microsoft για μια γρήγορη επίλυση αυτού του περιστατικού. Θα παρέχουμε ενημερώσεις σε αυτή τη σελίδα κατάστασης, καθώς περισσότερες πληροφορίες γίνονται διαθέσιμες. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

3. 23 Ιουλίου 2026 στις 6:55 μ.μ. UTCmonitoring

   Η Microsoft προσδιόρισε το ζήτημα προκαλώντας την διακοπή του Azure και έχει ξεκινήσει την επίλυση. Αυτή τη στιγμή η γραμμή οικονομικής επιτυχίας των προϊόντων Ellucian Student είναι και πάλι σε απευθείας σύνδεση. Θα συνεχίσουμε να παρακολουθούμε την κατάσταση για να διασφαλίσουμε την πλήρη αποκατάσταση όλων των υπηρεσιών. Περαιτέρω ενημερώσεις, κατά περίπτωση. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

4. 23 Ιουλίου 2026 στις 8:48 μ.μ. UTCresolved

   Η Microsoft διόρθωσε το θέμα προκαλώντας την διακοπή της Azure. Αυτή τη στιγμή η γραμμή οικονομικής επιτυχίας των προϊόντων Ellucian Student είναι και πάλι σε απευθείας σύνδεση. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 14 Ιουλίου 2026 στις 3:54 μ.μ. UTCidentified

   Ο Ellucian γνωρίζει ένα θέμα που επηρεάζει τις Ellucian Forms για ορισμένους πελάτες και ερευνά ενεργά. Θα παρέχουμε ενημερώσεις σε αυτή τη σελίδα κατάστασης, καθώς περισσότερες πληροφορίες γίνονται διαθέσιμες. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

2. 14 Ιουλίου 2026 στις 5:57 μ.μ. UTCidentified

   Ο Ellucian συνεχίζει να διερευνά ένα θέμα που επηρεάζει τις Ellucian Forms για ορισμένους πελάτες. Οι ενημερώσεις θα συνεχίσουν να παρέχονται σε αυτή τη σελίδα κατάστασης. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

3. 14 Ιουλίου 2026 στις 8:07 μ.μ. UTCmonitoring

   Η Ellucian αναπτύσσει την επιδιόρθωση και θα παρακολουθεί ενεργά ένα θέμα που επηρεάζει τα έντυπα Ellucian για ορισμένους πελάτες. Οι ενημερώσεις θα συνεχίσουν να παρέχονται σε αυτή τη σελίδα κατάστασης. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

4. 14 Ιουλίου 2026 στις 8:40 μ.μ. UTCresolved

   Η Ellucian έχει επιλύσει ένα ζήτημα που επηρεάζει τις Ellucian Forms για ορισμένους πελάτες. Η υπηρεσία λειτουργεί όπως αναμενόταν, και θα συνεχίσουμε να παρακολουθούμε. Ευχαριστώ. Η Ομάδα Ελούσιαν σας

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 24 Ιουνίου 2026 στις 1:34 π.μ. UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 24 Ιουνίου 2026 στις 2:50 π.μ. UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 24 Ιουνίου 2026 στις 3:02 π.μ. UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 Μαΐου 2026 στις 7:27 μ.μ. UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 26 Μαΐου 2026 στις 8:31 μ.μ. UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 26 Μαΐου 2026 στις 9:52 μ.μ. UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 21 Μαΐου 2026 στις 3:05 μ.μ. UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 21 Μαΐου 2026 στις 4:02 μ.μ. UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 21 Μαΐου 2026 στις 6:09 μ.μ. UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 21 Μαΐου 2026 στις 6:32 μ.μ. UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 Μαΐου 2026 στις 4:03 μ.μ. UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 Μαΐου 2026 στις 4:22 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Μαΐου 2026 στις 5:02 μ.μ. UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 14 Μαΐου 2026 στις 8:05 μ.μ. UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 14 Μαΐου 2026 στις 9:00 μ.μ. UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 14 Μαΐου 2026 στις 10:26 μ.μ. UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 14 Μαΐου 2026 στις 11:36 μ.μ. UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 15 Μαΐου 2026 στις 6:14 π.μ. UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 6 Μαΐου 2026 στις 2:47 μ.μ. UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 6 Μαΐου 2026 στις 3:48 μ.μ. UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 6 Μαΐου 2026 στις 3:54 μ.μ. UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 10 Απριλίου 2026 στις 3:42 μ.μ. UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 10 Απριλίου 2026 στις 4:03 μ.μ. UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 Μαρτίου 2026 στις 3:47 μ.μ. UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 26 Μαρτίου 2026 στις 4:46 μ.μ. UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 26 Μαρτίου 2026 στις 6:52 μ.μ. UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 26 Μαρτίου 2026 στις 7:32 μ.μ. UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 18 Μαρτίου 2026 στις 4:08 μ.μ. UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 Μαρτίου 2026 στις 1:39 μ.μ. UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 Μαρτίου 2026 στις 2:43 μ.μ. UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 1 Μαρτίου 2026 στις 3:08 μ.μ. UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 1 Μαρτίου 2026 στις 3:49 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Μαρτίου 2026 στις 3:51 μ.μ. UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2 Μαρτίου 2026 στις 3:41 π.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2 Μαρτίου 2026 στις 12:04 μ.μ. UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2 Μαρτίου 2026 στις 3:01 μ.μ. UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2 Μαρτίου 2026 στις 4:02 μ.μ. UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2 Μαρτίου 2026 στις 5:01 μ.μ. UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2 Μαρτίου 2026 στις 8:03 μ.μ. UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2 Μαρτίου 2026 στις 11:00 μ.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 3 Μαρτίου 2026 στις 2:10 π.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 3 Μαρτίου 2026 στις 2:25 π.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 3 Μαρτίου 2026 στις 5:05 π.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 3 Μαρτίου 2026 στις 8:01 π.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 3 Μαρτίου 2026 στις 11:04 π.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 3 Μαρτίου 2026 στις 1:10 μ.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 3 Μαρτίου 2026 στις 3:58 μ.μ. UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 3 Μαρτίου 2026 στις 6:10 μ.μ. UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 4 Μαρτίου 2026 στις 7:09 μ.μ. UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 5 Μαρτίου 2026 στις 10:00 μ.μ. UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 20 Φεβρουαρίου 2026 στις 4:19 μ.μ. UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 20 Φεβρουαρίου 2026 στις 5:18 μ.μ. UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 20 Φεβρουαρίου 2026 στις 5:39 μ.μ. UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 19 Φεβρουαρίου 2026 στις 4:33 μ.μ. UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 19 Φεβρουαρίου 2026 στις 5:30 μ.μ. UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 19 Φεβρουαρίου 2026 στις 6:32 μ.μ. UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 19 Φεβρουαρίου 2026 στις 7:30 μ.μ. UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 17 Φεβρουαρίου 2026 στις 2:31 μ.μ. UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 10 Φεβρουαρίου 2026 στις 6:16 μ.μ. UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.