Ιστορικό διακοπών του Finalsite

1. 1 Σεπτεμβρίου 2026 στις 4:25 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε θέματα με ένα υποσύνολο ιστοσελίδων συνθέτη στην Κεντρική Αμερική. Προσπαθούμε να αναλύσουμε και να μετριάσουμε αυτό το πρόβλημα. Περισσότερες ενημερώσεις θα ακολουθήσουν σύντομα.

2. 1 Σεπτεμβρίου 2026 στις 5:30 μ.μ. UTCmonitoring

   Βλέπουμε την απόδοση να βελτιώνεται αυτή τη στιγμή σε όλες τις κεντρικές ιστοσελίδες των ΗΠΑ, και συνεχίζουμε να παρακολουθούμε.

3. 2 Σεπτεμβρίου 2026 στις 12:21 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 16 Αυγούστου 2026 στις 10:03 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα που προκαλεί μηνύματα SMS να καθυστερούν στο outbox. Η ομάδα μας ερευνά ενεργά αυτό το θέμα για να αναγνωρίσει τη βασική αιτία. Περαιτέρω ενημερώσεις θα παρέχονται μόλις γίνουν διαθέσιμες περισσότερες πληροφορίες.

2. 17 Αυγούστου 2026 στις 12:23 π.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα που επηρεάζει την παράδοση SMS λόγω διαταραχής της υπηρεσίας με έναν εταίρο ανάντη υποδομής. Αντίκτυπος: Τα μηνύματα μπορεί να παραμείνουν στο εξωτερικό κουτί σας με μια "αποστολή" κατάσταση για περισσότερο από το συνηθισμένο, ή μπορεί να μην παραδώσει εξ ολοκλήρου. Συνεργαζόμαστε ενεργά με τον συνεργάτη μας για την αποκατάσταση της πλήρους εξυπηρέτησης.

3. 17 Αυγούστου 2026 στις 12:38 μ.μ. UTCmonitoring

   Ο ανάντη συνεργάτης μας στο SMS δεν παρατηρεί πλέον άλλα ζητήματα, αλλά συνεχίζουν να παρακολουθούν στενά τις υπηρεσίες τους. Η εξερχόμενη αποστολή SMS επιστρέφει στο φυσιολογικό, και η ομάδα μας θα συνεχίσει να παρακολουθεί τα ποσοστά παράδοσης για να εξασφαλίσει σταθερότητα.

4. 17 Αυγούστου 2026 στις 8:15 μ.μ. UTCresolved

   Η αποστολή SMS έχει παραμείνει φυσιολογική καθ' όλη τη διάρκεια της ημέρας, χωρίς περαιτέρω διαταραχές να αναφέρονται από τον ανάντη πάροχο μας. Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 14 Αυγούστου 2026 στις 3:17 μ.μ. UTCinvestigating

   Η ομάδα μας ερευνά αναφορές για προβλήματα απόδοσης/διαθεσιμότητας στην ιστοσελίδα σας. Θα παράσχουμε πρόσθετες πληροφορίες το συντομότερο δυνατόν.

2. 14 Αυγούστου 2026 στις 3:41 μ.μ. UTCmonitoring

   We are observing improved performance and will continue to closely monitor.

3. 18 Αυγούστου 2026 στις 5:02 μ.μ. UTCresolved

   This incident has been resolved.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 13 Αυγούστου 2026 στις 1:52 μ.μ. UTCinvestigating

   We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.

2. 13 Αυγούστου 2026 στις 10:17 μ.μ. UTCidentified

   The issue has been identified. We're working through reindexing all EMS sites gradually.

3. 14 Αυγούστου 2026 στις 1:41 μ.μ. UTCresolved

   This incident has been resolved.

1. 7 Αυγούστου 2026 στις 12:42 μ.μ. UTCinvestigating

   Ερευνούμε ένα θέμα με τις ιστοσελίδες του Συνθέτη. Θα παρέχουμε περισσότερες ενημερώσεις εδώ καθώς θα είναι διαθέσιμες.

2. 7 Αυγούστου 2026 στις 1:09 μ.μ. UTCmonitoring

   We're seeing sites stabilize and are continuing to monitor the situation.

3. 7 Αυγούστου 2026 στις 3:34 μ.μ. UTCresolved

   This incident has been resolved. We apologize for the inconvenience.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 2 Ιουλίου 2026 στις 5:44 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε αυτό το ζήτημα.

2. 2 Ιουλίου 2026 στις 5:59 μ.μ. UTCidentified

   Γονείς και διαχειριστές που υπογράφουν στην εγγραφή FS χρησιμοποιώντας τη Microsoft (Azure) Σύνδεση δεν είναι σε θέση να έχουν πρόσβαση στην εφαρμογή και θα δείτε ένα κόκκινο μήνυμα σφάλματος κατά την προσπάθεια σύνδεσης. Αναγνωρίσαμε την αιτία του ζητήματος και εργαζόμαστε για να το διορθώσουμε γρήγορα. Σας ευχαριστούμε για την υπομονή και την κατανόησή σας.

3. 2 Ιουλίου 2026 στις 8:46 μ.μ. UTCresolved

   Το περιστατικό έχει επιλυθεί και η σύνδεση μέσω της Microsoft (Azure) αποκαταστάθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 4 Ιουνίου 2026 στις 5:11 μ.μ. UTCinvestigating

   We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more information.

2. 4 Ιουνίου 2026 στις 6:40 μ.μ. UTCinvestigating

   Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible. We will provide regular progress updates on this page as the investigation continues. If you have an urgent message that cannot wait until the system is fully restored, we have an alternative platform available to send it on your behalf. To initiate this, the request must come directly from an Account Admin (Super User Top) Please contact our support team with the following: -Message Details: Provide the exact message content and your desired delivery channels (SMS, Email, etc.). -Recipient File: Email us a file containing the recipient addresses (phone/SMS numbers or email addresses). -Data Security: For your security, please send this file as a password-protected .zip file. -File Password: Provide the password for the .zip file to our support team by phone so we can securely access it and queue your message. Thank you for your continued patience and understanding while we work through this.

3. 4 Ιουνίου 2026 στις 8:58 μ.μ. UTCidentified

   We've identified the issue and are working to restore service.

4. 5 Ιουνίου 2026 στις 12:13 π.μ. UTCidentified

   Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.

5. 5 Ιουνίου 2026 στις 11:27 π.μ. UTCmonitoring

   A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.

6. 5 Ιουνίου 2026 στις 6:36 μ.μ. UTCresolved

   After extensive monitoring, we have confirmed that the system is running as expected.

1. 18 Μαΐου 2026 στις 1:44 μ.μ. UTCinvestigating

   We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.

2. 18 Μαΐου 2026 στις 3:20 μ.μ. UTCresolved

   This incident has been resolved and our team has confirmed that image editing functionality has been restored.

1. 13 Μαΐου 2026 στις 5:03 μ.μ. UTCinvestigating

   Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.

2. 13 Μαΐου 2026 στις 6:07 μ.μ. UTCidentified

   We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible. Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.

3. 13 Μαΐου 2026 στις 6:38 μ.μ. UTCmonitoring

   Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.

4. 13 Μαΐου 2026 στις 6:52 μ.μ. UTCresolved

   This issue has been resolved.

1. 6 Μαΐου 2026 στις 7:41 μ.μ. UTCinvestigating

   We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.

2. 6 Μαΐου 2026 στις 8:39 μ.μ. UTCmonitoring

   Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.

3. 7 Μαΐου 2026 στις 7:08 μ.μ. UTCresolved

   This incident has been resolved.

1. 5 Μαΐου 2026 στις 2:52 μ.μ. UTCinvestigating

   We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.

2. 5 Μαΐου 2026 στις 3:06 μ.μ. UTCmonitoring

   We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.

3. 5 Μαΐου 2026 στις 5:45 μ.μ. UTCresolved

   This incident has been resolved.

1. 28 Απριλίου 2026 στις 3:00 μ.μ. UTCinvestigating

   Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message. Our development team is working to resolve the issue as quickly as possible.

2. 1 Μαΐου 2026 στις 12:06 μ.μ. UTCresolved

   Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly. Thank you for your patience while we worked to get this back up and running.

1. 23 Μαρτίου 2026 στις 4:01 μ.μ. UTCidentified

   Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible. Emails are still being successfully sent and opened by recipients.

2. 24 Μαρτίου 2026 στις 5:33 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 Μαρτίου 2026 στις 5:44 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Φεβρουαρίου 2026 στις 5:00 μ.μ. UTCinvestigating

   We're currently investigating an increase in errors on Composer sites. We'll continue to provide more information as it becomes available. We apologize for the inconvenience.

2. 27 Φεβρουαρίου 2026 στις 5:35 μ.μ. UTCidentified

   We've identified the issue and are working to restore service.

3. 27 Φεβρουαρίου 2026 στις 6:37 μ.μ. UTCidentified

   We are continuing to work to restore full functionality. We are noting impacts to logins and a subset of Composer features. We will post another update within the next half hour.

4. 27 Φεβρουαρίου 2026 στις 7:15 μ.μ. UTCmonitoring

   Service has been restored at this time, and we are continuing to monitor. Site logins and Composer features should be operating as expected.

5. 27 Φεβρουαρίου 2026 στις 11:08 μ.μ. UTCresolved

   This incident has been resolved.

1. 22 Φεβρουαρίου 2026 στις 10:59 μ.μ. UTCinvestigating

   Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.

2. 23 Φεβρουαρίου 2026 στις 12:56 π.μ. UTCresolved

   Our development team has resolved the issue and all services are functioning as expected.

1. 19 Φεβρουαρίου 2026 στις 5:24 μ.μ. UTCinvestigating

   Our team is investigating SMS sending delays and degraded performance.

2. 19 Φεβρουαρίου 2026 στις 6:29 μ.μ. UTCmonitoring

   We are seeing performance return to normal and will continue to closely monitor the situation.

3. 19 Φεβρουαρίου 2026 στις 9:53 μ.μ. UTCmonitoring

   SMS Message sending remains stable. Our team will continue to closely monitor the situation.

4. 19 Φεβρουαρίου 2026 στις 10:20 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 Φεβρουαρίου 2026 στις 2:21 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Φεβρουαρίου 2026 στις 11:19 μ.μ. UTCinvestigating

   Our team is investigating SMS sending delays and degraded performance.

2. 19 Φεβρουαρίου 2026 στις 12:49 π.μ. UTCmonitoring

   We are seeing performance return to normal and will continue to closely monitor the situation.

3. 19 Φεβρουαρίου 2026 στις 12:26 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Φεβρουαρίου 2026 στις 2:03 μ.μ. UTCinvestigating

   Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.

2. 12 Φεβρουαρίου 2026 στις 5:40 μ.μ. UTCidentified

   The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.

3. 12 Φεβρουαρίου 2026 στις 6:57 μ.μ. UTCmonitoring

   We are seeing message sends process as expected at this time. Our team is continuing to monitor.

4. 12 Φεβρουαρίου 2026 στις 9:36 μ.μ. UTCresolved

   This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.

1. 10 Φεβρουαρίου 2026 στις 3:08 μ.μ. UTCinvestigating

   We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.

2. 10 Φεβρουαρίου 2026 στις 7:35 μ.μ. UTCidentified

   The root cause of this issue has been identified, and our team is working to implement a fix. We will provide additional updates as soon as possible.

3. 11 Φεβρουαρίου 2026 στις 1:34 μ.μ. UTCmonitoring

   A fix was deployed overnight, and as of 7:00 AM CST, all affected sites have been updated to the latest version. We are continuing to monitor performance. If you continue to experience issues, please contact Support. Thank you for your patience.

4. 11 Φεβρουαρίου 2026 στις 11:28 μ.μ. UTCresolved

   This issue has been resolved.

1. 22 Ιανουαρίου 2026 στις 6:21 μ.μ. UTCinvestigating

   We are currently investigating an issue that is preventing users from scheduling messages. Affected users receive an error message stating: "Unfortunately, we are currently unable to schedule this message. Please contact our Support Department for assistance with this issue." This is being caused by a timeout within our automated content security scanner. The tool is currently failing to complete its safety scan for certain messages, preventing the message from being scheduled. This issue is impacting all clients except those in the US West region. Workaround: Our team has identified that re-uploading image assets directly into the message can bypass the timeout. If you need to send an urgent message, please follow these steps: 1. Capture Image URLs: Copy the resource URL for each image currently in your message. 2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop. 3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time. 4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message. 5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send. We apologize for this significant inconvenience. Our engineering team is currently working to restore normal service.

2. 23 Ιανουαρίου 2026 στις 7:26 μ.μ. UTCidentified

   Our engineering team has identified the cause of the error that is preventing users from scheduling and sending messages.  A fix for this issue is scheduled for deployment early next week. Until the fix is live, the "Unable to Schedule" error remains a possibility for all regions except US West and US Central. If you need to send an urgent message before early next week, please continue to use the following workaround: 1. Capture Image URLs: Copy the resource URL for each image currently in your message. 2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop. 3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time. 4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message. 5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send. We understand this adds additional manual effort to your workflow and appreciate your continued patience.  We will provide a final update once the fix has been successfully implemented.

3. 24 Ιανουαρίου 2026 στις 7:59 μ.μ. UTCresolved

   This incident has been resolved. If you observe any future issues, please contact Finalsite Support.