Ιστορικό διακοπών του Flowroute

1. 3 Οκτωβρίου 2026 στις 12:23 π.μ. UTCidentified

   Εντοπίσαμε ένα θέμα που επηρεάζει το σύστημα τιμολόγησης. Ως αποτέλεσμα, ορισμένες συναλλαγές τιμολόγησης από τον Σεπτέμβριο μπορεί να μην αντικατοπτρίζονται πλήρως με όλους τους ισχύοντες φόρους και η τελευταία δήλωση χρέωσης δεν είναι προσωρινά διαθέσιμη. Η ομάδα μηχανικών μας εργάζεται ενεργά για να επιλύσει το ζήτημα και να αποκαταστήσει τις πληγείσες υπηρεσίες. Θα ακολουθήσουν ενημερώσεις.

2. 5 Οκτωβρίου 2026 στις 8:25 μ.μ. UTCresolved

   Το περιστατικό έχει επιλυθεί, οι δηλώσεις του Σεπτεμβρίου είναι πλέον διαθέσιμες στην πύλη Διαχείριση.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 27 Ιουλίου 2026 στις 2:22 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε αναφορές αποτυχιών για εισερχόμενες κλήσεις χωρίς χρέωση.

2. 27 Ιουλίου 2026 στις 2:40 μ.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

3. 27 Ιουλίου 2026 στις 2:42 μ.μ. UTCmonitoring

   Μια διόρθωση έχει εφαρμοστεί και η αρχική δοκιμή μας δείχνει ότι είναι σταθερή. Συνεχίζουμε να παρακολουθούμε τα αποτελέσματα.

4. 27 Ιουλίου 2026 στις 3:51 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 14 Μαΐου 2026 στις 3:45 μ.μ. UTCinvestigating

   We are investigating reports of intermittent inbound call failures to Toll Free numbers.

2. 14 Μαΐου 2026 στις 3:49 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 Μαΐου 2026 στις 3:54 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 Μαΐου 2026 στις 4:55 μ.μ. UTCresolved

   This incident has been resolved.

1. 3 Μαρτίου 2026 στις 3:15 μ.μ. UTCinvestigating

   We are currently investigating intermittent outbound one way audio.

2. 3 Μαρτίου 2026 στις 3:19 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 Μαρτίου 2026 στις 5:20 μ.μ. UTCresolved

   This issue has been fully resolved

1. 11 Φεβρουαρίου 2026 στις 7:53 μ.μ. UTCinvestigating

   We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.

2. 13 Φεβρουαρίου 2026 στις 8:09 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Φεβρουαρίου 2026 στις 7:00 μ.μ. UTCinvestigating

   We are currently investigating new delays with our CDR exports.

4. 19 Φεβρουαρίου 2026 στις 5:23 μ.μ. UTCresolved

   This incident has been resolved.

1. 23 Ιουλίου 2025 στις 4:27 μ.μ. UTCidentified

   The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.

2. 23 Ιουλίου 2025 στις 6:45 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 Ιουλίου 2025 στις 8:16 μ.μ. UTCresolved

   This incident has been resolved.

1. 1 Ιουλίου 2025 στις 3:37 μ.μ. UTCidentified

   3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.

2. 1 Ιουλίου 2025 στις 6:41 μ.μ. UTCresolved

   This incident has been resolved.

1. 23 Ιουνίου 2025 στις 6:37 μ.μ. UTCidentified

   One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.

2. 23 Ιουνίου 2025 στις 7:17 μ.μ. UTCidentified

   Our Partner Carrier reports they have identified the issues and are putting a fix in place.

3. 23 Ιουνίου 2025 στις 9:13 μ.μ. UTCidentified

   Our partner carrier reports they are continuing to work on a fix for this issue.

4. 23 Ιουνίου 2025 στις 10:17 μ.μ. UTCmonitoring

   Our Partner has implemented a fix and the network is being monitored.

5. 23 Ιουνίου 2025 στις 11:58 μ.μ. UTCresolved

   This incident has been resolved.

1. 25 Φεβρουαρίου 2025 στις 6:42 μ.μ. UTCinvestigating

   We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.

2. 25 Φεβρουαρίου 2025 στις 7:54 μ.μ. UTCinvestigating

   We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.

3. 26 Φεβρουαρίου 2025 στις 3:56 μ.μ. UTCinvestigating

   We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.

4. 26 Φεβρουαρίου 2025 στις 6:43 μ.μ. UTCmonitoring

   We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.

5. 27 Φεβρουαρίου 2025 στις 4:12 μ.μ. UTCresolved

   This incident has been resolved.

1. 15 Φεβρουαρίου 2025 στις 12:44 π.μ. UTCinvestigating

   Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.

2. 15 Φεβρουαρίου 2025 στις 1:26 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Φεβρουαρίου 2025 στις 3:43 π.μ. UTCresolved

   This incident has been resolved.

1. 15 Ιανουαρίου 2025 στις 4:11 μ.μ. UTCinvestigating

   We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.

2. 15 Ιανουαρίου 2025 στις 7:32 μ.μ. UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 15 Ιανουαρίου 2025 στις 7:49 μ.μ. UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 15 Ιανουαρίου 2025 στις 9:04 μ.μ. UTCmonitoring

   A fix has been implemented by the upstream carrier, and we are currently monitoring the results.

5. 15 Ιανουαρίου 2025 στις 10:22 μ.μ. UTCresolved

   This incident has been resolved.

1. 14 Ιανουαρίου 2025 στις 3:01 μ.μ. UTCinvestigating

   We are actively working with our peer networks to address the intermittent inbound call failures affecting AT&T customers, specifically in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to that region. We will continue to monitor the situation and provide updates as we receive them.

2. 14 Ιανουαρίου 2025 στις 4:00 μ.μ. UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 14 Ιανουαρίου 2025 στις 5:04 μ.μ. UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 14 Ιανουαρίου 2025 στις 6:16 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 14 Ιανουαρίου 2025 στις 7:48 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Σεπτεμβρίου 2024 στις 5:14 μ.μ. UTCinvestigating

   We are investigating intermittent inbound call failures in the Dallas TX LATA 552.

2. 27 Σεπτεμβρίου 2024 στις 7:20 μ.μ. UTCinvestigating

   We are continuing to work with our peer networks to investigate this issue.

3. 27 Σεπτεμβρίου 2024 στις 7:38 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 Σεπτεμβρίου 2024 στις 9:52 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Σεπτεμβρίου 2024 στις 9:32 μ.μ. UTCinvestigating

   We are currently investigating an issue with the Flowroute Manage Portal providing 500 errors.

2. 10 Σεπτεμβρίου 2024 στις 9:35 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 Σεπτεμβρίου 2024 στις 11:13 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Ιουλίου 2024 στις 5:01 μ.μ. UTCinvestigating

   We are currently investigating an issue with receiving email to [email protected].

2. 18 Ιουλίου 2024 στις 5:21 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 Ιουλίου 2024 στις 7:28 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Ιουνίου 2024 στις 7:39 μ.μ. UTCinvestigating

   We are working with internal teams to identify an issue with the Flowroute support number 18553569768 that is providing a busy signal on inbound calls.

2. 27 Ιουνίου 2024 στις 8:06 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 Ιουνίου 2024 στις 12:44 π.μ. UTCresolved

   This incident has been resolved.

1. 17 Ιανουαρίου 2024 στις 9:31 μ.μ. UTCinvestigating

   Emergency Service Partners are currently investigating an issue that is preventing E911 profile requests from provisioning/updating. This does NOT impact 911 call routing.

2. 17 Ιανουαρίου 2024 στις 10:42 μ.μ. UTCresolved

   This incident has been resolved.

1. 9 Ιανουαρίου 2024 στις 10:12 μ.μ. UTCinvestigating

   We are currently investigating an issue with our ticketing system and are unable to send outbound email.

2. 10 Ιανουαρίου 2024 στις 12:14 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 Ιανουαρίου 2024 στις 3:00 π.μ. UTCmonitoring

   Email sending from our ticketing system has been restored. We will continue to monitor the situation.

4. 11 Ιανουαρίου 2024 στις 1:42 μ.μ. UTCresolved

   This incident has been resolved.

1. 11 Δεκεμβρίου 2023 στις 9:53 μ.μ. UTCidentified

   We have been made aware of inbound calls failing to reach our network from AT&T due to a fiber cut in the Florida area. We are receiving updates from peering networks that are monitoring the situation and will provide an update here once we see movement on the matter.

2. 12 Δεκεμβρίου 2023 στις 5:34 μ.μ. UTCresolved

   This incident has been resolved.

1. 8 Νοεμβρίου 2023 στις 4:56 μ.μ. UTCinvestigating

   We are reviewing the incident from yesterday where multiple Auto-Replenishments had been triggered and are working to understand the full scope of the event. We will provide further updates as we collect more information.

2. 8 Νοεμβρίου 2023 στις 11:00 μ.μ. UTCidentified

   Our team is still investigating the full scope of this event. We expect to be reverting associated auto-replenishment charges that were triggered within the next 48 hours. Those reverted charges may take several business days for the reversal of those transactions to be visible on credit card reports. We thank you for your patience with this as we look to correct the issue that was experienced.

3. 9 Νοεμβρίου 2023 στις 6:18 μ.μ. UTCresolved

   Our team has reinstated Auto-Replenishments and reverted the erroneous charges for applicable accounts. This incident did NOT affect all accounts. Email notifications have been sent to those accounts that will be receiving refunds. Please allow 5-7 business days for those transactions to be reflected on bank statements.