Ιστορικό διακοπών του Getfeedback

1. 14 Ιουλίου 2026 στις 7:15 μ.μ. UTCinvestigating

   Αυτό το θέμα εμποδίζει τους πελάτες από το να φτάσουν σε ένα ζωντανό πράκτορα ή να υποβάλουν μια περίπτωση υποστήριξης ηλεκτρονικού ταχυδρομείου μέσω αυτής. Οι χρήστες θα δουν "Υπήρχαν θέματα που συνδέονταν με την υποστήριξη. Παρακαλώ προσπαθήστε ξανά αργότερα" ή "Υπήρχε ένα τεχνικό ζήτημα που σας συνδέει με την ομάδα υποστήριξης μας. Παρακαλώ προσπαθήστε ξανά αργότερα. Το ξέρουμε και το ψάχνουμε.

2. 14 Ιουλίου 2026 στις 7:58 μ.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

3. 14 Ιουλίου 2026 στις 8:00 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

4. 14 Ιουλίου 2026 στις 8:06 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 18 Φεβρουαρίου 2026 στις 1:33 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 18 Φεβρουαρίου 2026 στις 2:03 π.μ. UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18 Φεβρουαρίου 2026 στις 2:45 π.μ. UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18 Φεβρουαρίου 2026 στις 3:15 π.μ. UTCresolved

   This incident has been resolved.

1. 26 Νοεμβρίου 2025 στις 5:23 μ.μ. UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26 Νοεμβρίου 2025 στις 7:51 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Νοεμβρίου 2025 στις 9:34 μ.μ. UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20 Οκτωβρίου 2025 στις 4:24 μ.μ. UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20 Οκτωβρίου 2025 στις 7:34 μ.μ. UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29 Σεπτεμβρίου 2025 στις 11:14 μ.μ. UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14 Αυγούστου 2025 στις 3:15 μ.μ. UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14 Αυγούστου 2025 στις 3:46 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Αυγούστου 2025 στις 6:31 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Ιουνίου 2025 στις 11:26 π.μ. UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10 Ιουνίου 2025 στις 11:44 π.μ. UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10 Ιουνίου 2025 στις 11:08 μ.μ. UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11 Ιουνίου 2025 στις 1:04 π.μ. UTCresolved

   This incident has been resolved.

1. 20 Φεβρουαρίου 2025 στις 4:20 π.μ. UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20 Φεβρουαρίου 2025 στις 5:25 μ.μ. UTCresolved

   This issue has been resolved.

1. 15 Ιανουαρίου 2025 στις 4:19 μ.μ. UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4 Δεκεμβρίου 2024 στις 4:53 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 4 Δεκεμβρίου 2024 στις 4:54 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 Δεκεμβρίου 2024 στις 5:20 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 Δεκεμβρίου 2024 στις 5:29 π.μ. UTCresolved

   This incident has been resolved.

1. 29 Αυγούστου 2024 στις 6:49 μ.μ. UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29 Αυγούστου 2024 στις 7:15 μ.μ. UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13 Αυγούστου 2024 στις 6:41 μ.μ. UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13 Αυγούστου 2024 στις 6:51 μ.μ. UTCresolved

   This incident has been resolved.

1. 6 Αυγούστου 2024 στις 3:30 μ.μ. UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7 Αυγούστου 2024 στις 3:18 μ.μ. UTCresolved

   This incident has been resolved.

1. 30 Ιουλίου 2024 στις 5:45 μ.μ. UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30 Ιουλίου 2024 στις 7:09 μ.μ. UTCresolved

   The issue has been resolved.

1. 23 Ιουλίου 2024 στις 6:04 μ.μ. UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23 Ιουλίου 2024 στις 9:39 μ.μ. UTCresolved

   The issue has been resolved and results are available to view.

1. 4 Ιουλίου 2024 στις 2:17 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 4 Ιουλίου 2024 στις 3:15 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 Ιουλίου 2024 στις 10:51 π.μ. UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3 Ιουλίου 2024 στις 7:09 μ.μ. UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3 Ιουλίου 2024 στις 7:34 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 Ιουλίου 2024 στις 8:07 μ.μ. UTCresolved

   This incident has been resolved.

1. 2 Ιουλίου 2024 στις 4:21 μ.μ. UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2 Ιουλίου 2024 στις 5:41 μ.μ. UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2 Ιουλίου 2024 στις 5:46 μ.μ. UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2 Ιουλίου 2024 στις 7:02 μ.μ. UTCresolved

   All data is restored.

1. 17 Ιουνίου 2024 στις 12:22 μ.μ. UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17 Ιουνίου 2024 στις 6:37 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 17 Ιουνίου 2024 στις 6:45 μ.μ. UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. 11 Ιουνίου 2024 στις 5:25 μ.μ. UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 11 Ιουνίου 2024 στις 5:48 μ.μ. UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.