Ιστορικό διακοπών του Glia

1. 1 Σεπτεμβρίου 2026 στις 4:44 μ.μ. UTCinvestigating

   Εργαζόμαστε ενεργά με τον πάροχο τηλεφωνίας μας για να επιλύσουμε ένα ζήτημα που επηρεάζει ένα μικρό ποσοστό των αλληλεπιδράσεις φωνής. Όλα τα ψηφιακά κανάλια παραμένουν πλήρως λειτουργικά και ανεπηρέαστα.

2. 1 Σεπτεμβρίου 2026 στις 4:51 μ.μ. UTCidentified

   Το ζήτημα έχει εντοπιστεί και συνεργαζόμαστε επειγόντως με τον πάροχο μας για την επίλυση του ζητήματος.

3. 1 Σεπτεμβρίου 2026 στις 5:17 μ.μ. UTCidentified

   Ο πωλητής έχει εντοπίσει το θέμα στο τέλος τους. Συνεχίζουμε να συνεργαζόμαστε μαζί τους.

4. 1 Σεπτεμβρίου 2026 στις 5:35 μ.μ. UTCmonitoring

   Μια διόρθωση έχει εφαρμοστεί από τον πάροχο μας και παρακολουθούμε το σύστημα καθώς ανακάμπτει. Συνεχίζουμε να παρακολουθούμε το ζήτημα.

5. 1 Σεπτεμβρίου 2026 στις 5:38 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 31 Αυγούστου 2026 στις 5:29 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα που επηρεάζει την εκτέλεση των δεσμεύσεων. Προσπαθούμε να επιλύσουμε αυτό το ζήτημα. Θα μοιραστούμε ενημερωμένες πληροφορίες εδώ το συντομότερο δυνατό.

2. 31 Αυγούστου 2026 στις 5:38 μ.μ. UTCmonitoring

   Έχουμε εφαρμόσει μια ρύθμιση και παρακολουθούμε το σύστημα καθώς ανακάμπτει. Συνεχίζουμε να παρακολουθούμε το ζήτημα.

3. 31 Αυγούστου 2026 στις 5:43 μ.μ. UTCresolved

   Το περιστατικό έχει επιλυθεί, η τηλεμετρία και η παρακολούθηση δείχνουν ότι όλα τα χαρακτηριστικά είναι πλήρως λειτουργικά.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 28 Αυγούστου 2026 στις 9:12 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε μια πιθανή υποβάθμιση των επιδόσεων της Glia. Προσπαθούμε να επιλύσουμε αυτό το ζήτημα.

2. 28 Αυγούστου 2026 στις 10:26 μ.μ. UTCinvestigating

   Η ομάδα συνεχίζει να ερευνά την τρέχουσα υποβάθμιση της απόδοσης με υψηλή προτεραιότητα. Τα ευρήματά μας δείχνουν ότι αυτό επηρεάζει τη διαθεσιμότητα του φορέα και την ακριβή αναφορά των καταστάσεων εμπλοκής.

3. 28 Αυγούστου 2026 στις 10:39 μ.μ. UTCmonitoring

   Έχουμε εφαρμόσει μια ρύθμιση και παρακολουθούμε το σύστημα καθώς ανακάμπτει. Συνεχίζουμε να παρακολουθούμε το ζήτημα.

4. 28 Αυγούστου 2026 στις 10:50 μ.μ. UTCresolved

   Το περιστατικό έχει επιλυθεί πλήρως με όλες τις περιπτώσεις πλήρως λειτουργικές και επιδόσεις όπως αναμενόταν.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 3 Αυγούστου 2026 στις 9:58 μ.μ. UTCinvestigating

   Ο πάροχος υπηρεσιών μας έχει αναφέρει διακοπή της υπηρεσίας που επηρεάζει Virtual Assistant. Επικοινωνούμε με τον πάροχο υπηρεσιών μας και παρακολουθούμε στενά το περιστατικό και τις εξελίξεις τους για να το διορθώσουμε. Σας ευχαριστώ για την υπομονή σας.

2. 3 Αυγούστου 2026 στις 10:28 μ.μ. UTCmonitoring

   Συνεχίζουμε να επικοινωνούμε με τον πάροχο υπηρεσιών μας για να παρακολουθούμε στενά το περιστατικό και να παρακολουθούμε τις εξελίξεις τους για να το διορθώσουμε.

3. 3 Αυγούστου 2026 στις 10:54 μ.μ. UTCresolved

   Ο πάροχος υπηρεσιών μας έχει αναφέρει ότι η υπηρεσία έχει αποκατασταθεί και Virtual Assistant λειτουργεί όπως αναμενόταν.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 24 Ιουνίου 2026 στις 5:10 μ.μ. UTCinvestigating

   We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

2. 24 Ιουνίου 2026 στις 5:11 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 Ιουνίου 2026 στις 5:11 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 Ιουνίου 2026 στις 5:22 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Ιουνίου 2026 στις 3:37 μ.μ. UTCinvestigating

   We are seeing high error rates from the Banking Flows when attempting to authenticate users via GVA. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.

2. 10 Ιουνίου 2026 στις 4:06 μ.μ. UTCidentified

   The problem that is causing GVAs to experiencing intermittent failures has now been identified and our team is working on a fix to address it. We continue on this. Thank you for your continued patience!

3. 10 Ιουνίου 2026 στις 4:49 μ.μ. UTCmonitoring

   We have implemented a fix and our telemetry shows that all systems are fully operational. We are actively monitoring the fix deployment to confirm this has been resolved.

4. 10 Ιουνίου 2026 στις 5:20 μ.μ. UTCresolved

   The problem that was causing GVAs to experience intermittent failures has now been fully resolved and all services are fully operational. Thank you!

1. 8 Μαΐου 2026 στις 1:20 π.μ. UTCidentified

   We are experiencing an elevated rate of errors and users could be experiencing intermittent failures with reporting. We are aware of the issue and are working on a fix to remediate the issue.

2. 8 Μαΐου 2026 στις 2:05 π.μ. UTCmonitoring

   Our telemetry shows that all systems are fully operational. We are continuing to monitor the issue.

3. 8 Μαΐου 2026 στις 2:12 π.μ. UTCresolved

   Glia is fully operational and the incident is resolved.

1. 8 Μαΐου 2026 στις 12:37 π.μ. UTCidentified

   Our service provider has reported service disruption affecting Glia Platform. We are communicating with our service provider and closely monitoring the incident and their developments to fix it.

2. 8 Μαΐου 2026 στις 1:15 π.μ. UTCmonitoring

   We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

3. 8 Μαΐου 2026 στις 1:47 π.μ. UTCresolved

   Our service provider has reported that service has been restored, our telemetry and monitoring shows that Glia works as expected.

1. 19 Ιανουαρίου 2026 στις 1:17 μ.μ. UTCinvestigating

   A small number of users are unable to end engagements due to the post-engagement survey not closing.

2. 19 Ιανουαρίου 2026 στις 1:28 μ.μ. UTCidentified

   The issue has been indentified and a fix has been implemented.

3. 19 Ιανουαρίου 2026 στις 1:35 μ.μ. UTCmonitoring

   We are currently monitoring the results to ensure that engagements are fully functional.

4. 19 Ιανουαρίου 2026 στις 1:43 μ.μ. UTCresolved

   We have verified that the post-engagement surveys are now working as intended.

1. 11 Δεκεμβρίου 2025 στις 1:47 μ.μ. UTCinvestigating

   We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.

2. 11 Δεκεμβρίου 2025 στις 3:08 μ.μ. UTCinvestigating

   We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.

3. 11 Δεκεμβρίου 2025 στις 6:14 μ.μ. UTCresolved

   The root cause has been identified and all engagements are fully functional.

1. 3 Δεκεμβρίου 2025 στις 4:49 μ.μ. UTCmonitoring

   There was an elevated number of errors affecting a small number of Phone GVA interactions. The operations team has taken actions to address these issues, and our telemetry shows that all phone GVA interactions are now working as expected. We are continuing to monitor the issue.

2. 3 Δεκεμβρίου 2025 στις 4:55 μ.μ. UTCresolved

   The incident has been resolved, our telemetry shows that all features continue to be fully functional.

1. 3 Νοεμβρίου 2025 στις 6:12 μ.μ. UTCinvestigating

   We are currently investigating an issue affecting the performance of the Cortex AI features.

2. 3 Νοεμβρίου 2025 στις 7:09 μ.μ. UTCmonitoring

   Our team has identified this issue and is currently monitoring the behavior for further updates.

3. 3 Νοεμβρίου 2025 στις 7:29 μ.μ. UTCmonitoring

   Our team continues to monitor system behavior. Forecast Analyst, Cortex Wrap-Up, and Cortex Heads-Up are fully operational.

4. 3 Νοεμβρίου 2025 στις 7:44 μ.μ. UTCresolved

   This incident has been resolved. All Cortex AI services are fully operational.

1. 21 Οκτωβρίου 2025 στις 2:42 μ.μ. UTCinvestigating

   We are currently investigating an elevated number of errors in our telemetry with Cortex AI. We are working to solve this issue.

2. 21 Οκτωβρίου 2025 στις 2:48 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Οκτωβρίου 2025 στις 11:33 μ.μ. UTCmonitoring

   Our team has confirmed that all data is available and is actively being processed. Some customers may experience minor delays in viewing their processed data. Our systems continue to work through all outstanding information to ensure full completion.

2. 21 Οκτωβρίου 2025 στις 6:51 π.μ. UTCresolved

   This incident has been resolved.

1. 20 Οκτωβρίου 2025 στις 10:35 μ.μ. UTCidentified

   The system is recovering. Our engineering team is working on clearing out stuck engagements. Our expected time to completion is 20 min.

2. 20 Οκτωβρίου 2025 στις 10:38 μ.μ. UTCmonitoring

   We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

3. 20 Οκτωβρίου 2025 στις 10:57 μ.μ. UTCresolved

   The incident has been fully resolved with all instances fully functional and performing as expected.

1. 20 Οκτωβρίου 2025 στις 4:35 μ.μ. UTCinvestigating

   We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

2. 20 Οκτωβρίου 2025 στις 4:38 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 20 Οκτωβρίου 2025 στις 5:01 μ.μ. UTCinvestigating

   Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

4. 20 Οκτωβρίου 2025 στις 5:35 μ.μ. UTCinvestigating

   We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

5. 20 Οκτωβρίου 2025 στις 6:09 μ.μ. UTCinvestigating

   Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

6. 20 Οκτωβρίου 2025 στις 6:31 μ.μ. UTCinvestigating

   We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

7. 20 Οκτωβρίου 2025 στις 7:03 μ.μ. UTCinvestigating

   We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

8. 20 Οκτωβρίου 2025 στις 7:35 μ.μ. UTCinvestigating

   We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

9. 20 Οκτωβρίου 2025 στις 7:51 μ.μ. UTCinvestigating

   The team is starting to see the system recover. AWS is currently throttling the speed of requests which adversely impacts real-time systems. We are in active communication with AWS and their engineers are on the line with our team. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

10. 20 Οκτωβρίου 2025 στις 8:37 μ.μ. UTCinvestigating

    We are actively assessing the specific scope of this service interruption. We have confirmed a clear link to the current, widespread AWS operational incident. Please refer to the official AWS status page for updates on the overarching issue: (https://health.aws.amazon.com/health/status).

11. 20 Οκτωβρίου 2025 στις 8:40 μ.μ. UTCmonitoring

    We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

12. 20 Οκτωβρίου 2025 στις 9:08 μ.μ. UTCresolved

    Our service provider has reported that service has been restored, telemetry and monitoring shows that Glia Engagement Routing works as expected.

1. 20 Οκτωβρίου 2025 στις 2:20 μ.μ. UTCinvestigating

   Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

2. 20 Οκτωβρίου 2025 στις 3:30 μ.μ. UTCidentified

   Our Phone Service Provider has reported intermittent service disruption related to an ongoing AWS incident (https://health.aws.amazon.com/health/status) affecting phone engagements. We are communicating with our service provider and closely monitoring the incident and their developments to fix it.

3. 20 Οκτωβρίου 2025 στις 5:00 μ.μ. UTCidentified

   Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

4. 20 Οκτωβρίου 2025 στις 5:35 μ.μ. UTCidentified

   We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

5. 20 Οκτωβρίου 2025 στις 6:09 μ.μ. UTCidentified

   Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

6. 20 Οκτωβρίου 2025 στις 6:32 μ.μ. UTCidentified

   We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

7. 20 Οκτωβρίου 2025 στις 7:03 μ.μ. UTCidentified

   We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

8. 20 Οκτωβρίου 2025 στις 7:35 μ.μ. UTCidentified

   We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

9. 20 Οκτωβρίου 2025 στις 8:06 μ.μ. UTCmonitoring

   We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

10. 20 Οκτωβρίου 2025 στις 8:42 μ.μ. UTCresolved

    Our service provider has reported that service has been restored, telemetry and monitoring shows that Glia Phone services works as expected.

1. 20 Οκτωβρίου 2025 στις 2:09 μ.μ. UTCinvestigating

   We are currently investigating an issue affecting the performance of the Cortex AI features. Agents are able to connect with customers via chat, audio, video. We are working to resolve this issue. We will share updated info here as soon as possible.

2. 20 Οκτωβρίου 2025 στις 2:46 μ.μ. UTCidentified

   We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

3. 20 Οκτωβρίου 2025 στις 3:29 μ.μ. UTCinvestigating

   We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

4. 20 Οκτωβρίου 2025 στις 5:00 μ.μ. UTCinvestigating

   Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

5. 20 Οκτωβρίου 2025 στις 5:34 μ.μ. UTCinvestigating

   We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

6. 20 Οκτωβρίου 2025 στις 6:10 μ.μ. UTCinvestigating

   Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

7. 20 Οκτωβρίου 2025 στις 6:32 μ.μ. UTCinvestigating

   We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

8. 20 Οκτωβρίου 2025 στις 6:56 μ.μ. UTCmonitoring

   We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

9. 20 Οκτωβρίου 2025 στις 7:45 μ.μ. UTCresolved

   Our service provider has reported that service has been restored, telemetry and monitoring shows that Cortex AI services works as expected.

1. 20 Οκτωβρίου 2025 στις 1:36 μ.μ. UTCinvestigating

   We are currently investigating an issue affecting the performance of Insights. We are working to resolve this issue. We will share updated info here as soon as possible.

2. 20 Οκτωβρίου 2025 στις 1:37 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 20 Οκτωβρίου 2025 στις 2:45 μ.μ. UTCidentified

   We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

4. 20 Οκτωβρίου 2025 στις 3:29 μ.μ. UTCinvestigating

   We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

5. 20 Οκτωβρίου 2025 στις 5:00 μ.μ. UTCinvestigating

   Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

6. 20 Οκτωβρίου 2025 στις 6:33 μ.μ. UTCinvestigating

   We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

7. 20 Οκτωβρίου 2025 στις 7:03 μ.μ. UTCinvestigating

   We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

8. 20 Οκτωβρίου 2025 στις 7:36 μ.μ. UTCinvestigating

   We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

9. 20 Οκτωβρίου 2025 στις 8:02 μ.μ. UTCinvestigating

   Our team is conducting internal diagnostics to assess the exact impact on our service. This interruption is associated with the current AWS operational event. The overall status of the incident can be monitored here: (https://health.aws.amazon.com/health/status).

10. 20 Οκτωβρίου 2025 στις 8:37 μ.μ. UTCinvestigating

    We are actively assessing the specific scope of this service interruption. We have confirmed a clear link to the current, widespread AWS operational incident. Please refer to the official AWS status page for updates on the overarching issue: (https://health.aws.amazon.com/health/status).

11. 20 Οκτωβρίου 2025 στις 9:38 μ.μ. UTCinvestigating

    We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

12. 20 Οκτωβρίου 2025 στις 10:29 μ.μ. UTCinvestigating

    Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

13. 20 Οκτωβρίου 2025 στις 11:30 μ.μ. UTCresolved

    Our team has confirmed that all data is available and is actively being processed. Some customers may experience minor delays in viewing their processed data. Our systems continue to work through all outstanding information to ensure full completion.

1. 20 Οκτωβρίου 2025 στις 11:54 π.μ. UTCidentified

   Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

2. 20 Οκτωβρίου 2025 στις 11:58 π.μ. UTCidentified

   Our Phone Service Provider has reported a service disruption affecting SMS engagements for our EU customers only. We are communicating closely with the provider and monitoring developments to fix the incident.

3. 20 Οκτωβρίου 2025 στις 3:28 μ.μ. UTCidentified

   We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

4. 20 Οκτωβρίου 2025 στις 4:59 μ.μ. UTCidentified

   Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

5. 20 Οκτωβρίου 2025 στις 5:33 μ.μ. UTCidentified

   We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

6. 20 Οκτωβρίου 2025 στις 6:10 μ.μ. UTCidentified

   Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

7. 20 Οκτωβρίου 2025 στις 6:33 μ.μ. UTCidentified

   We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

8. 20 Οκτωβρίου 2025 στις 7:03 μ.μ. UTCidentified

   We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

9. 20 Οκτωβρίου 2025 στις 7:36 μ.μ. UTCidentified

   We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

10. 20 Οκτωβρίου 2025 στις 8:02 μ.μ. UTCidentified

    Our team is conducting internal diagnostics to assess the exact impact on our service. This interruption is associated with the current AWS operational event. The overall status of the incident can be monitored here: (https://health.aws.amazon.com/health/status).

11. 20 Οκτωβρίου 2025 στις 8:37 μ.μ. UTCidentified

    We are actively assessing the specific scope of this service interruption. We have confirmed a clear link to the current, widespread AWS operational incident. Please refer to the official AWS status page for updates on the overarching issue: (https://health.aws.amazon.com/health/status).

12. 20 Οκτωβρίου 2025 στις 9:42 μ.μ. UTCresolved

    Our service provider has reported that service has been restored, telemetry and monitoring shows that Glia SMS Services work as expected.