Ιστορικό διακοπών του Go Guardian

1. 3 Σεπτεμβρίου 2026 στις 3:43 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε αυτό το ζήτημα.

2. 3 Σεπτεμβρίου 2026 στις 4:41 μ.μ. UTCinvestigating

   Μερικοί μαθητές εμφανίζονται ως " Φοιτητής Offline" ή "Device Un available" σε Live Συνεδρίες λόγω διακοπής της υπηρεσίας backend, ξεκινώντας περίπου στις 7:40 π.μ. PST. Αυτή τη στιγμή ερευνούμε το θέμα και εργαζόμαστε προς την κατεύθυνση μιας λύσης. Θα σας κρατάμε ενήμερους εδώ με πρόσθετες λεπτομέρειες. Ζητάμε ειλικρινά συγγνώμη για κάθε ενόχληση.

3. 3 Σεπτεμβρίου 2026 στις 7:56 μ.μ. UTCmonitoring

   Η λειτουργικότητα έχει αποκατασταθεί για τους πληγέντες χρήστες. Συνεχίζουμε να ερευνούμε το ζήτημα και να εφαρμόζουμε διορθώσεις για τη βελτίωση των επιδόσεων. Θα παρακολουθούμε στενά το χαρακτηριστικό μέχρι αύριο για να διασφαλίσουμε συνεχή σταθερότητα.

4. 4 Σεπτεμβρίου 2026 στις 5:02 μ.μ. UTCresolved

   Η διακοπή της υπηρεσίας έχει επιλυθεί πλήρως. Οι επιδόσεις του συστήματος επανήλθαν στο φυσιολογικό, και όλες οι υπηρεσίες θα πρέπει τώρα να λειτουργούν όπως αναμενόταν. Σας ευχαριστούμε για την υπομονή σας, και ζητάμε συγγνώμη για κάθε ενόχληση που προκλήθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 2 Σεπτεμβρίου 2026 στις 7:10 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε αυτό το ζήτημα.

2. 2 Σεπτεμβρίου 2026 στις 8:38 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 2 Σεπτεμβρίου 2026 στις 9:10 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 31 Ιουλίου 2026 στις 4:10 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα πιθανό έντομο μέσα στο GoGuardian Theft Recovery. Λαμβάνουμε διακοπτόμενες αναφορές της σελίδας ταυτοποίησης δημιουργώντας ένα βρόχο που το καθιστά προσωρινά απρόσιτο. Θα παρέχουμε ενημερώσεις καθώς μαθαίνουμε περισσότερα από την έρευνά μας.

2. 31 Ιουλίου 2026 στις 4:22 μ.μ. UTCresolved

   Το θέμα με την GoGuardian Theft Recovery έχει επιλυθεί πλήρως.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 16 Ιουλίου 2026 στις 5:14 μ.μ. UTCinvestigating

   Γνωρίζουμε ένα ζήτημα όπου κάποιοι πελάτες δεν λαμβάνουν τις περιλήψεις email του Beacon μετά το σχολείο. Αυτό το θέμα επηρεάζει μόνο ένα υποσύνολο χρηστών, και όλα τα άλλα χαρακτηριστικά Beacon είναι πλήρως λειτουργικά. Η ομάδα μας ερευνά ενεργά, και θα παρέχουμε ενημερώσεις εδώ καθώς μαθαίνουμε περισσότερα. Ζητάμε ειλικρινά συγγνώμη για κάθε ενόχληση.

2. 16 Ιουλίου 2026 στις 6:30 μ.μ. UTCinvestigating

   Συνεχίζουμε την έρευνά μας σχετικά με τις ώρες μετά το σχολείο περιλήψεις email αποτυχία να παραδοθεί σε κάποιους πελάτες. Θα συνεχίσουμε να ενημερώνουμε καθώς εντοπίζουμε και επιλύουμε το ζήτημα.

3. 16 Ιουλίου 2026 στις 7:40 μ.μ. UTCidentified

   Εντοπίσαμε μια πιθανή αιτία και δουλεύουμε για να αναπτύξουμε μια επιδιόρθωση που θα αποκαταστήσει την αποστολή περιλήψεων e-mail του Beacon μετά το σχολείο σε όλους τους πελάτες που επέλεξαν σε αυτούς.

4. 16 Ιουλίου 2026 στις 10:29 μ.μ. UTCmonitoring

   Ένα fix έχει εφαρμοστεί για να αποκαταστήσει τις μετασχολικές ώρες του Beacon περιλήψεις email για όλους τους πελάτες. Θα συνεχίσουμε να παρακολουθούμε μέχρι αύριο το πρωί για να διασφαλίσουμε ότι όλα τα μηνύματα ηλεκτρονικού ταχυδρομείου αποστέλλονται.

5. 17 Ιουλίου 2026 στις 2:30 μ.μ. UTCresolved

   Έχουμε επιλύσει ένα θέμα που προκάλεσε Beacon Μετά τις Ώρες του Σχολείου Περιλήψεις Email να μην στείλετε σε όλους τους πελάτες. Μετά την παρακολούθηση της αποστολής ηλεκτρονικού ταχυδρομείου για σήμερα το πρωί αναμένουμε τα μηνύματα ηλεκτρονικού ταχυδρομείου θα πρέπει τώρα να λειτουργήσει όπως αναμενόταν. Θα συνεχίσουμε να παρακολουθούμε την επόμενη εβδομάδα για να επιβεβαιώσουμε ότι η αποστολή ηλεκτρονικού ταχυδρομείου είναι αξιόπιστη. Σας ευχαριστούμε για την υπομονή σας και ζητάμε συγγνώμη για κάθε ενόχληση που προκλήθηκε από αυτό το θέμα

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 5 Ιουνίου 2026 στις 1:44 μ.μ. UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5 Ιουνίου 2026 στις 2:02 μ.μ. UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5 Ιουνίου 2026 στις 2:42 μ.μ. UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6 Μαΐου 2026 στις 2:41 μ.μ. UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6 Μαΐου 2026 στις 3:07 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Μαΐου 2026 στις 3:09 μ.μ. UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27 Μαρτίου 2026 στις 5:27 μ.μ. UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27 Μαρτίου 2026 στις 6:31 μ.μ. UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25 Μαρτίου 2026 στις 3:55 μ.μ. UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25 Μαρτίου 2026 στις 4:28 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Μαρτίου 2026 στις 4:36 μ.μ. UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3 Μαρτίου 2026 στις 9:34 μ.μ. UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3 Μαρτίου 2026 στις 10:03 μ.μ. UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12 Δεκεμβρίου 2025 στις 12:15 π.μ. UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12 Δεκεμβρίου 2025 στις 12:39 π.μ. UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12 Δεκεμβρίου 2025 στις 1:17 π.μ. UTCresolved

   This issue has been resolved.

1. 4 Νοεμβρίου 2025 στις 5:58 μ.μ. UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 Νοεμβρίου 2025 στις 6:04 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 4 Νοεμβρίου 2025 στις 6:38 μ.μ. UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4 Σεπτεμβρίου 2025 στις 7:34 μ.μ. UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4 Σεπτεμβρίου 2025 στις 10:01 μ.μ. UTCresolved

   This issue has been resolved.

1. 8 Αυγούστου 2025 στις 7:17 μ.μ. UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8 Αυγούστου 2025 στις 9:40 μ.μ. UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9 Αυγούστου 2025 στις 10:09 μ.μ. UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11 Αυγούστου 2025 στις 3:36 μ.μ. UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11 Αυγούστου 2025 στις 3:36 μ.μ. UTCresolved

   This incident has been resolved.

1. 7 Αυγούστου 2025 στις 3:09 μ.μ. UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12 Ιουνίου 2025 στις 9:14 μ.μ. UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12 Ιουνίου 2025 στις 9:20 μ.μ. UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12 Ιουνίου 2025 στις 9:56 μ.μ. UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5 Ιουνίου 2025 στις 4:39 μ.μ. UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6 Ιουνίου 2025 στις 11:04 μ.μ. UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7 Μαΐου 2025 στις 6:22 μ.μ. UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8 Μαΐου 2025 στις 8:49 μ.μ. UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9 Μαΐου 2025 στις 6:12 μ.μ. UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29 Μαΐου 2025 στις 8:50 μ.μ. UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 7 Μαΐου 2025 στις 1:23 μ.μ. UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 7 Μαΐου 2025 στις 4:27 μ.μ. UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 7 Μαΐου 2025 στις 5:08 μ.μ. UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 6 Μαρτίου 2025 στις 6:39 μ.μ. UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 6 Μαρτίου 2025 στις 9:08 μ.μ. UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 10 Μαρτίου 2025 στις 8:06 μ.μ. UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

1. 17 Δεκεμβρίου 2024 στις 4:34 μ.μ. UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Admin from working as expected, starting at approximately 9:50AM Eastern Time. This issue is isolated to loading student data within GoGuardian Admin for review. Admin filtering and monitoring functionality is still fully operational. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 17 Δεκεμβρίου 2024 στις 7:18 μ.μ. UTCinvestigating

   We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport

3. 17 Δεκεμβρίου 2024 στις 7:19 μ.μ. UTCresolved

   We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport