Ιστορικό διακοπών του Instabug

1. 8 Ιουλίου 2026 στις 12:38 μ.μ. UTCmonitoring

   Ξεκινώντας γύρω στις 13:00 UTC στις 7 Ιουλίου 2026, ορισμένοι πελάτες μπορεί να έχουν βιώσει πιο αργούς χρόνους φόρτωσης και καθυστερήσεις στα δεδομένα που εμφανίζονται στα ταμπλό τους. Εντοπίσαμε την αιτία για την αύξηση του φορτίου σε μέρος της βασικής υποδομής μας και εφαρμόσαμε μετριασμούς, συμπεριλαμβανομένης της κλιμάκωσης των πληγέντων συστημάτων. Η απόδοση των υπηρεσιών έχει ανακάμψει σε μεγάλο βαθμό. Παρακολουθούμε ενεργά την κατάσταση και εφαρμόζουμε πρόσθετες διασφαλίσεις για την πρόληψη της επανάληψης. Θα δημοσιεύσουμε περαιτέρω ενημερώσεις καθώς θα είναι διαθέσιμες.

2. 8 Ιουλίου 2026 στις 1:51 μ.μ. UTCresolved

   Τακτοποιήθηκε και το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 10 Ιουνίου 2026 στις 7:05 μ.μ. UTCidentified

   We're currently experiencing delays in processing and displaying some incoming data. New crash reports, performance monitoring metrics (app launches, network requests, traces, and screen visits), and session analytics may appear with a lag or be temporarily incomplete in your dashboards. Our engineering team has identified the cause and is actively working to restore normal processing speeds. No data is being lost. Affected information will be processed and appear once the backlog clears.

2. 10 Ιουνίου 2026 στις 7:34 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

3. 11 Ιουνίου 2026 στις 7:35 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 Ιουνίου 2026 στις 3:39 μ.μ. UTCresolved

   This incident has been resolved.

1. 4 Ιουνίου 2026 στις 11:47 π.μ. UTCresolved

   Affected: APM, Dashboard, Crashes, Chats, Surveys Start: June 4, 2026 at 10:56 UTC Resolved:June 4, 2026 at 11:08 UTC Some users experienced intermittent issues with SDK data ingestion and dashboard access during this window. The team identified the issue and restored capacity. All services are now operating normally.

1. 23 Νοεμβρίου 2025 στις 5:56 μ.μ. UTCidentified

   There is an issue with ingesting the data into our databases, we are currently working on a fix, it has been down for the past 1.5 hours. No data loss is expected

2. 23 Νοεμβρίου 2025 στις 7:02 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 Νοεμβρίου 2025 στις 8:13 μ.μ. UTCresolved

   This incident has been resolved.

1. 6 Νοεμβρίου 2025 στις 12:56 μ.μ. UTCresolved

   we experienced an unexpected outage lasting around 40 minutes, causing partial unavailability and degraded performance across core services. Systems were restored after mitigation steps, and services are now operating normally.

1. 20 Οκτωβρίου 2025 στις 4:54 μ.μ. UTCmonitoring

   Earlier today, AWS had operational issues with no effect on our APIs & Dashboards https://health.aws.amazon.com/health/status We've just started experiencing throttling to some of our infrastructure on AWS that are degrading our services

2. 20 Οκτωβρίου 2025 στις 7:38 μ.μ. UTCresolved

   All systems are operational

1. 25 Ιουνίου 2025 στις 3:20 μ.μ. UTCinvestigating

   No new events being ingested

2. 25 Ιουνίου 2025 στις 3:24 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 Ιουνίου 2025 στις 3:25 μ.μ. UTCidentified

   Dashboard is up and running

4. 25 Ιουνίου 2025 στις 3:26 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 25 Ιουνίου 2025 στις 3:58 μ.μ. UTCresolved

   This incident has been resolved.

1. 19 Μαΐου 2025 στις 12:26 μ.μ. UTCinvestigating

   Dashboard is unstable due to configuration issues

2. 19 Μαΐου 2025 στις 12:27 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Μαΐου 2025 στις 12:37 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 Μαΐου 2025 στις 1:29 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 19 Μαΐου 2025 στις 1:48 μ.μ. UTCresolved

   This incident has been resolved.

1. 6 Ιανουαρίου 2025 στις 6:00 μ.μ. UTCinvestigating

   1/6/2025 4:50pm GMT: Certain crash reporting pages are experiencing performance issues or delays. Investigation started

2. 6 Ιανουαρίου 2025 στις 7:23 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 Ιανουαρίου 2025 στις 8:28 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 Ιανουαρίου 2025 στις 6:24 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Δεκεμβρίου 2024 στις 4:07 μ.μ. UTCresolved

   12:00pm GMT: Part of the sessions processing for counts went down -for legacy versions of the SDK-. We're working on restoring it. 1:47pm GMT: Issue fixed, and new sessions are being processed normally.

1. 9 Δεκεμβρίου 2024 στις 4:07 μ.μ. UTCresolved

   3:15pm GMT: Facing delays in processing new sessions, Investigating the issue 4:20pm GMT: Issue fixed, and processing rates restored. No data loss and no backlog

1. 13 Νοεμβρίου 2024 στις 9:27 π.μ. UTCresolved

   2:30am GMT: Facing delays in processing crashes and non-fatals. Investigating the issue 8:40am GMT: Issue fixed, and processing rates restored. No data loss, but seeing some delays

1. 12 Δεκεμβρίου 2022 στις 9:38 μ.μ. UTCresolved

   Location data on user sessions is incorrectly shown as originating from the United States instead of the end user's location. This was caused due to a misconfiguration on Instabug's infrastructure and was resolved once detected.

1. 16 Νοεμβρίου 2022 στις 12:26 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 16 Νοεμβρίου 2022 στις 12:27 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 Νοεμβρίου 2022 στις 12:38 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Απριλίου 2022 στις 2:41 μ.μ. UTCinvestigating

   The Crashes dashboard is not rendering properly for customers. We are aware of the issue and working to promptly resolve it. This does not impact any private-cluster customers.

2. 18 Απριλίου 2022 στις 2:43 μ.μ. UTCidentified

   This issue has been identified and confirmed to be caused by a deployment by our cloud provider. A restore is currently in progress

3. 18 Απριλίου 2022 στις 2:49 μ.μ. UTCmonitoring

   Restore is done. Issue should be now resolved. We're monitoring to make sure everything is working as expected

4. 18 Απριλίου 2022 στις 3:02 μ.μ. UTCresolved

   This incident has been resolved.

5. 23 Μαΐου 2022 στις 4:28 μ.μ. UTCpostmortem

   ## Summary On April 18th, 2022, between 13:36 UTC and 14:30 UTC, Instabug experienced an operational incident that caused some crashes to not be accessible.   During this time, no crashes or occurrences were lost or dropped.  This issue only impacted viewing of crashes, and our APIs were not impacted in any way. ## What Happened Amazon Web Services \(AWS\) was performing a blue/green deployment while services underlying Instabug’s infrastructure.  During this deployment, several of the indices associated with our Elasticsearch database were incorrectly deleted.  Once the issue was discovered, Instabug engineers contacted AWS support who acknowledged the issue and restored the indices from a snapshot.  Upon restoration, services were fully functional. ## What We Are Doing About This AWS has committed to notifying us before any release or migration that may impact our services.

1. 15 Μαρτίου 2022 στις 8:41 μ.μ. UTCresolved

   A server-side configuration change was rolled out that resulted in our SDK crashing when caching the response of server-side payload. Since the aforementioned API request happens right after the app has finished launching, this resulted in apps using the Instabug SDK crashing right after they launch. We were alerted about this issue as soon as it started happening and we quickly changed the configuration that caused the crash. In total, it took around 40 minutes from the first alert we got till the fix rolled out to 100% of the applications using our SDK. There is no action required from your side related to this crash.