Ιστορικό διακοπών του Kandji

1. 4 Σεπτεμβρίου 2026 στις 2:41 μ.μ. UTCinvestigating

   Ερευνούμε ένα αναφερόμενο ζήτημα με διακοπτόμενη πρόσβαση στους ενοικιαστές των \"ΠΑ και της ΕΕ. Αυτό μπορεί να έχει ως αποτέλεσμα την αδυναμία σύνδεσης στην Iru Web App για ορισμένους πελάτες. Θα δημοσιεύσουμε μια ενημέρωση καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

2. 4 Σεπτεμβρίου 2026 στις 3:25 μ.μ. UTCinvestigating

   Συνεχίζουμε να διερευνούμε ένα ζήτημα που επηρεάζει τη διαλείπουσα πρόσβαση στους ενοίκους των \"ΠΑ και της ΕΕ. Μερικοί πελάτες μπορεί να μην είναι σε θέση να συνδεθείτε στην Iru Web App, και η δραστηριότητα εγγραφής και API κλήσεις μπορεί επίσης να επηρεαστεί. Θα παρέχουμε μια άλλη ενημέρωση, καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

3. 4 Σεπτεμβρίου 2026 στις 4:03 μ.μ. UTCidentified

   Έχουμε εντοπίσει το ζήτημα που επηρεάζει τη διαλείπουσα πρόσβαση στους ενοίκους των \"ΠΑ και της ΕΕ και εργαζόμαστε για την ανάκτηση των υπηρεσιών που επηρεάζονται. Ορισμένοι πελάτες μπορεί να συνεχίσουν να βιώνουν θέματα που συνδέονται με την Iru Web App, εγγραφή συσκευών, ή να κάνουν κλήσεις API ενώ οι προσπάθειες ανάκτησης είναι σε εξέλιξη. Θα παρέχουμε μια άλλη ενημέρωση, καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

4. 4 Σεπτεμβρίου 2026 στις 5:14 μ.μ. UTCmonitoring

   Έχει εφαρμοστεί μια ρύθμιση και παρακολουθούμε την ανάκαμψη των υπηρεσιών που επηρεάζουν τη διαλείπουσα πρόσβαση στους ενοικιαστές των \"ΠΑ και της ΕΕ. Οι πελάτες θα πρέπει τώρα να είναι σε θέση να συνδεθείτε στην Iru Web App, εγγραφείτε συσκευές, και να κάνει API κλήσεις όπως αναμένεται. Θα συνεχίσουμε να παρακολουθούμε τις επιδόσεις και να παρέχουμε μια ενημέρωση μόλις το θέμα επιλυθεί πλήρως.

5. 4 Σεπτεμβρίου 2026 στις 7:19 μ.μ. UTCresolved

   Το θέμα αυτό έχει επιλυθεί. Η πρόσβαση στους ενοικιαστές των ΗΠΑ και της ΕΕ έχει αποκατασταθεί, και οι πελάτες θα πρέπει να είναι σε θέση να συνδεθούν με την Iru Web App, να εγγραφούν συσκευές, και να κάνουν API κλήσεις όπως αναμενόταν. Εάν εξακολουθείτε να αντιμετωπίζετε προβλήματα, παρακαλούμε επικοινωνήστε με το [email protected]

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 30 Απριλίου 2026 στις 4:02 μ.μ. UTCinvestigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 30 Απριλίου 2026 στις 5:16 μ.μ. UTCidentified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 30 Απριλίου 2026 στις 6:20 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 Απριλίου 2026 στις 8:28 μ.μ. UTCresolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 23 Απριλίου 2026 στις 10:01 π.μ. UTCinvestigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 23 Απριλίου 2026 στις 1:01 μ.μ. UTCidentified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 23 Απριλίου 2026 στις 5:06 μ.μ. UTCmonitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 23 Απριλίου 2026 στις 7:58 μ.μ. UTCresolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 22 Δεκεμβρίου 2025 στις 6:01 μ.μ. UTCinvestigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 22 Δεκεμβρίου 2025 στις 6:42 μ.μ. UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 22 Δεκεμβρίου 2025 στις 7:03 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 22 Δεκεμβρίου 2025 στις 7:51 μ.μ. UTCresolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 15 Οκτωβρίου 2025 στις 4:32 μ.μ. UTCinvestigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 15 Οκτωβρίου 2025 στις 5:19 μ.μ. UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 15 Οκτωβρίου 2025 στις 5:50 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 15 Οκτωβρίου 2025 στις 9:02 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 Ιουλίου 2025 στις 9:52 π.μ. UTCinvestigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 23 Ιουλίου 2025 στις 10:39 π.μ. UTCidentified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 23 Ιουλίου 2025 στις 12:35 μ.μ. UTCmonitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 24 Ιουλίου 2025 στις 1:07 μ.μ. UTCresolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 27 Μαΐου 2025 στις 1:51 μ.μ. UTCinvestigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 27 Μαΐου 2025 στις 3:11 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 27 Μαΐου 2025 στις 4:56 μ.μ. UTCmonitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 27 Μαΐου 2025 στις 7:43 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 Απριλίου 2025 στις 2:36 μ.μ. UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 14 Απριλίου 2025 στις 4:32 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Απριλίου 2025 στις 6:24 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 14 Απριλίου 2025 στις 8:08 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 10 Μαρτίου 2025 στις 10:19 π.μ. UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 10 Μαρτίου 2025 στις 11:38 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 10 Μαρτίου 2025 στις 5:25 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 11 Φεβρουαρίου 2025 στις 10:09 π.μ. UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 11 Φεβρουαρίου 2025 στις 12:52 μ.μ. UTCidentified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 11 Φεβρουαρίου 2025 στις 2:33 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 11 Φεβρουαρίου 2025 στις 6:09 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 29 Ιανουαρίου 2025 στις 11:57 μ.μ. UTCinvestigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 30 Ιανουαρίου 2025 στις 1:14 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 30 Ιανουαρίου 2025 στις 4:17 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 Ιανουαρίου 2025 στις 4:07 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 Νοεμβρίου 2024 στις 5:23 μ.μ. UTCinvestigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 14 Νοεμβρίου 2024 στις 7:13 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 14 Νοεμβρίου 2024 στις 9:21 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 4 Νοεμβρίου 2024 στις 10:23 π.μ. UTCinvestigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 4 Νοεμβρίου 2024 στις 2:28 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 4 Νοεμβρίου 2024 στις 5:45 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 Οκτωβρίου 2024 στις 9:23 μ.μ. UTCinvestigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 24 Οκτωβρίου 2024 στις 12:30 π.μ. UTCmonitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 24 Οκτωβρίου 2024 στις 5:12 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 30 Σεπτεμβρίου 2024 στις 7:07 μ.μ. UTCinvestigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 30 Σεπτεμβρίου 2024 στις 8:36 μ.μ. UTCidentified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 1 Οκτωβρίου 2024 στις 2:46 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 1 Οκτωβρίου 2024 στις 4:03 μ.μ. UTCmonitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2 Οκτωβρίου 2024 στις 1:19 π.μ. UTCmonitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2 Οκτωβρίου 2024 στις 9:42 μ.μ. UTCresolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 17 Απριλίου 2024 στις 3:48 μ.μ. UTCmonitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 17 Απριλίου 2024 στις 4:50 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 16 Απριλίου 2024 στις 2:33 μ.μ. UTCinvestigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 16 Απριλίου 2024 στις 3:59 μ.μ. UTCmonitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 16 Απριλίου 2024 στις 5:44 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 9 Νοεμβρίου 2023 στις 1:59 π.μ. UTCinvestigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 9 Νοεμβρίου 2023 στις 2:13 π.μ. UTCidentified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 9 Νοεμβρίου 2023 στις 2:36 π.μ. UTCmonitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 9 Νοεμβρίου 2023 στις 3:38 π.μ. UTCresolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 7 Νοεμβρίου 2023 στις 10:54 μ.μ. UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7 Νοεμβρίου 2023 στις 11:45 μ.μ. UTCmonitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 8 Νοεμβρίου 2023 στις 12:20 π.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 7 Νοεμβρίου 2023 στις 2:29 μ.μ. UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7 Νοεμβρίου 2023 στις 3:03 μ.μ. UTCmonitoring

   Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 7 Νοεμβρίου 2023 στις 3:42 μ.μ. UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.