Ιστορικό διακοπών του Klarna

1. 29 Ιουλίου 2026 στις 5:58 μ.μ. UTCinvestigating

   Επί του παρόντος, αντιμετωπίζουμε θέματα με το Merchant Onboarding μέσω του Integration Guides App in Merchant Portal σε όλες τις περιοχές. Εργαζόμαστε για την αποκατάσταση της υπηρεσίας το συντομότερο δυνατόν. Σας ευχαριστώ για την υπομονή σας.

2. 29 Ιουλίου 2026 στις 7:29 μ.μ. UTCinvestigating

   Ακόμα ερευνούμε το θέμα. Σας ευχαριστώ για την υπομονή σας.

3. 29 Ιουλίου 2026 στις 8:56 μ.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

4. 29 Ιουλίου 2026 στις 10:01 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

5. 29 Ιουλίου 2026 στις 10:20 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 24 Ιουλίου 2026 στις 8:07 π.μ. UTCinvestigating

   Ορισμένοι πελάτες στο iOS (Safari / Chrome) μπορεί να μην είναι σε θέση να ολοκληρώσουν το checkout της Klarna σε λειτουργία αναδυόμενης λειτουργίας μετά τη σύνδεση. Το checkout Android και επιφάνειας εργασίας δεν επηρεάζονται. Αιτία: αλλαγή περιηγητή τρίτων. Εργαζόμαστε για την αποκατάσταση των υπηρεσιών το συντομότερο δυνατόν. Σας ευχαριστώ για την υπομονή σας.

2. 24 Ιουλίου 2026 στις 8:40 π.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

3. 27 Ιουλίου 2026 στις 2:20 μ.μ. UTCmonitoring

   Η περίοδος παρακολούθησης δείχνει βελτίωση, ωστόσο οι ομάδες συνεχίζουν να εργάζονται για πλήρεις δράσεις ανάκαμψης και συνεχίζουν να παρακολουθούν.

4. 31 Ιουλίου 2026 στις 1:40 μ.μ. UTCmonitoring

   Η περίοδος παρακολούθησης συνεχίζει να δείχνει βελτίωση από προγενέστερους μετριασμούς. Οι ομάδες αναπτύσσουν ενεργά πρόσθετες διορθώσεις και σταδιακά επιτρέπουν βελτιώσεις στους πληγέντες εμπόρους, ενώ συνεχίζουν να εργάζονται για την πλήρη ανάκαμψη και την παρακολούθηση των επιπτώσεων.

5. 4 Αυγούστου 2026 στις 11:50 π.μ. UTCmonitoring

   Οι ομάδες δοκιμάζουν ενεργά τις διορθώσεις σήμερα, με το εμπορικό rollout αναμένεται να ξεκινήσει από αύριο. Οι εργασίες συνεχίζουν να καταγράφουν όλους τους υπόλοιπους εμπόρους που επλήγησαν στη λύση και να επικυρώνουν τη λύση για την ευρύτερη εμπορική βάση.

6. 7 Αυγούστου 2026 στις 1:40 μ.μ. UTCmonitoring

   Η εμπορική εμφάνιση παρουσιάζει σημαντική βελτίωση. Οι ομάδες θα συνεχίσουν να παρακολουθούν μέχρι να εγγραφούν όλοι οι πληγέντες έμποροι.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 1 Ιουνίου 2026 στις 9:47 π.μ. UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 Ιουνίου 2026 στις 11:21 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Ιουνίου 2026 στις 11:48 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 Ιουνίου 2026 στις 12:22 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 Ιουνίου 2026 στις 12:58 μ.μ. UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 Μαΐου 2026 στις 1:28 π.μ. UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 Μαΐου 2026 στις 1:44 π.μ. UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 Μαΐου 2026 στις 2:48 π.μ. UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 Μαΐου 2026 στις 4:06 π.μ. UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 Μαΐου 2026 στις 5:02 π.μ. UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 Μαΐου 2026 στις 6:52 π.μ. UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 Μαΐου 2026 στις 10:23 π.μ. UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 Μαΐου 2026 στις 12:05 μ.μ. UTCresolved

   This incident has been resolved.

1. 7 Μαΐου 2026 στις 8:14 π.μ. UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 Μαΐου 2026 στις 1:59 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 Μαΐου 2026 στις 1:59 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 Μαΐου 2026 στις 4:44 μ.μ. UTCresolved

   This incident has been resolved.

1. 30 Απριλίου 2026 στις 12:07 μ.μ. UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 Απριλίου 2026 στις 12:27 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Απριλίου 2026 στις 12:27 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 Απριλίου 2026 στις 12:44 μ.μ. UTCresolved

   This incident has been resolved.

1. 26 Απριλίου 2026 στις 12:12 μ.μ. UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 Απριλίου 2026 στις 12:55 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Απριλίου 2026 στις 12:55 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 Απριλίου 2026 στις 12:56 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Απριλίου 2026 στις 3:32 π.μ. UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 Απριλίου 2026 στις 5:41 π.μ. UTCresolved

   This incident has been resolved.

1. 17 Απριλίου 2026 στις 11:50 π.μ. UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 Απριλίου 2026 στις 12:38 μ.μ. UTCresolved

   This incident has been resolved.

1. 9 Απριλίου 2026 στις 8:37 π.μ. UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 Απριλίου 2026 στις 9:19 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 Απριλίου 2026 στις 11:57 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 Απριλίου 2026 στις 9:43 π.μ. UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 Μαρτίου 2026 στις 8:59 π.μ. UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 Μαρτίου 2026 στις 9:22 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Μαρτίου 2026 στις 9:50 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 Μαρτίου 2026 στις 9:50 π.μ. UTCresolved

   This incident has been resolved.

1. 25 Μαρτίου 2026 στις 11:10 π.μ. UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 Μαρτίου 2026 στις 11:41 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 Μαρτίου 2026 στις 11:42 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 Μαρτίου 2026 στις 11:56 π.μ. UTCresolved

   This incident has been resolved.

1. 22 Μαρτίου 2026 στις 11:03 π.μ. UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 Μαρτίου 2026 στις 12:21 μ.μ. UTCresolved

   Issue has been resolved.

1. 22 Μαρτίου 2026 στις 3:26 π.μ. UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 Μαρτίου 2026 στις 5:15 π.μ. UTCresolved

   This incident has been resolved.

1. 17 Μαρτίου 2026 στις 12:24 μ.μ. UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 Μαρτίου 2026 στις 5:24 μ.μ. UTCresolved

   This incident has been resolved.

1. 11 Μαρτίου 2026 στις 4:18 μ.μ. UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 Μαρτίου 2026 στις 6:19 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Μαρτίου 2026 στις 5:33 μ.μ. UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 Μαρτίου 2026 στις 7:47 μ.μ. UTCresolved

   This incident has been resolved.

1. 9 Μαρτίου 2026 στις 11:45 μ.μ. UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 Μαρτίου 2026 στις 12:12 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 Μαρτίου 2026 στις 12:44 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 Μαρτίου 2026 στις 12:55 π.μ. UTCresolved

   This incident has been resolved.

1. 4 Μαρτίου 2026 στις 12:54 μ.μ. UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 Μαρτίου 2026 στις 1:45 μ.μ. UTCresolved

   This incident has been resolved.

1. 17 Φεβρουαρίου 2026 στις 2:01 π.μ. UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 Φεβρουαρίου 2026 στις 2:04 π.μ. UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 Φεβρουαρίου 2026 στις 4:04 π.μ. UTCresolved

   This incident has been resolved.