Ιστορικό διακοπών του Lifesize Cloud

1. 4 Σεπτεμβρίου 2026 στις 1:25 μ.μ. UTCidentified

   Υπηρεσία Διαχείρισης κλήσεων – Χρήστες της περιοχής της Αμερικής Ανίκανοι να συμμετάσχουν σε κλήσεις πολλαπλών κομμάτων, οι κλήσεις σημείων λειτουργούν μια χαρά.

2. 4 Σεπτεμβρίου 2026 στις 2:52 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

3. 4 Σεπτεμβρίου 2026 στις 6:37 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 4 Σεπτεμβρίου 2026 στις 1:20 μ.μ. UTCresolved

   Υπηρεσία Διαχείρισης κλήσεων – Οι χρήστες της περιοχής των ΗΠΑ που αδυνατούν να ενταχθούν στο Lifesize Multiparty Calls, Point to point calls are working fine.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 25 Μαρτίου 2026 στις 2:15 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 25 Μαρτίου 2026 στις 3:05 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Μαρτίου 2026 στις 4:32 μ.μ. UTCresolved

   This incident has been resolved.

1. 17 Μαρτίου 2026 στις 1:52 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 17 Μαρτίου 2026 στις 1:52 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 17 Μαρτίου 2026 στις 2:23 μ.μ. UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17 Μαρτίου 2026 στις 2:47 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17 Μαρτίου 2026 στις 5:36 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Ιανουαρίου 2026 στις 1:52 μ.μ. UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21 Ιανουαρίου 2026 στις 1:56 μ.μ. UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21 Ιανουαρίου 2026 στις 3:33 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 Ιανουαρίου 2026 στις 5:21 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Οκτωβρίου 2025 στις 12:36 μ.μ. UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20 Οκτωβρίου 2025 στις 12:36 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20 Οκτωβρίου 2025 στις 2:20 μ.μ. UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20 Οκτωβρίου 2025 στις 8:59 μ.μ. UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21 Οκτωβρίου 2025 στις 12:39 π.μ. UTCresolved

   This incident has been resolved.

1. 12 Μαρτίου 2025 στις 12:56 π.μ. UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12 Μαρτίου 2025 στις 1:07 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Μαρτίου 2025 στις 1:25 π.μ. UTCresolved

   This incident has been resolved.

1. 5 Δεκεμβρίου 2024 στις 9:36 π.μ. UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5 Δεκεμβρίου 2024 στις 9:36 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Δεκεμβρίου 2024 στις 10:48 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 Δεκεμβρίου 2024 στις 6:13 π.μ. UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25 Νοεμβρίου 2024 στις 9:51 π.μ. UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25 Νοεμβρίου 2024 στις 9:51 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Νοεμβρίου 2024 στις 11:08 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 Νοεμβρίου 2024 στις 7:09 π.μ. UTCresolved

   This incident has been resolved.

1. 1 Οκτωβρίου 2024 στις 3:50 μ.μ. UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3 Οκτωβρίου 2024 στις 2:51 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3 Οκτωβρίου 2024 στις 4:00 μ.μ. UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29 Αυγούστου 2024 στις 9:34 π.μ. UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29 Αυγούστου 2024 στις 9:52 π.μ. UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29 Αυγούστου 2024 στις 10:01 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29 Αυγούστου 2024 στις 1:41 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Ιουλίου 2023 στις 6:25 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 Ιουλίου 2023 στις 6:27 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 Ιουλίου 2023 στις 6:45 π.μ. UTCresolved

   This incident has been resolved.

1. 8 Ιουλίου 2023 στις 3:39 π.μ. UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8 Ιουλίου 2023 στις 5:39 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Ιουλίου 2023 στις 7:20 π.μ. UTCresolved

   This incident has been resolved.

1. 8 Ιουλίου 2023 στις 2:04 π.μ. UTCinvestigating

   We are currently investigating the issue.

2. 8 Ιουλίου 2023 στις 2:23 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Ιουλίου 2023 στις 3:03 π.μ. UTCresolved

   This incident has been resolved.

1. 13 Ιουνίου 2023 στις 8:21 μ.μ. UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13 Ιουνίου 2023 στις 8:32 μ.μ. UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13 Ιουνίου 2023 στις 8:34 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Φεβρουαρίου 2023 στις 9:10 μ.μ. UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10 Φεβρουαρίου 2023 στις 10:57 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 Φεβρουαρίου 2023 στις 11:50 μ.μ. UTCresolved

   This incident has been resolved.

1. 9 Φεβρουαρίου 2023 στις 4:49 μ.μ. UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9 Φεβρουαρίου 2023 στις 6:34 μ.μ. UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10 Φεβρουαρίου 2023 στις 12:42 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 Φεβρουαρίου 2023 στις 1:37 μ.μ. UTCresolved

   This incident has been resolved.

1. 7 Φεβρουαρίου 2023 στις 4:20 μ.μ. UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7 Φεβρουαρίου 2023 στις 5:28 μ.μ. UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7 Φεβρουαρίου 2023 στις 7:02 μ.μ. UTCresolved

   This incident has been resolved.

1. 14 Δεκεμβρίου 2022 στις 4:47 μ.μ. UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14 Δεκεμβρίου 2022 στις 5:07 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Νοεμβρίου 2022 στις 1:02 μ.μ. UTCinvestigating

   Incidents - 6:15 AM (CDT) a call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings with more than 2 participants. Point-to-point calls are working fine. We are continuing to investigate and trying to restore the services.

2. 18 Νοεμβρίου 2022 στις 6:19 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 Νοεμβρίου 2022 στις 7:28 μ.μ. UTCresolved

   We believe the issue has been resolved at this time, if you are still experiencing the issue please contact Lifesize Support.