Ιστορικό διακοπών του Lightspeed Systems

1. 23 Οκτωβρίου 2026 στις 12:56 μ.μ. UTCinvestigating

   Ερευνούμε ένα θέμα όπου τα μαθήματα λείπουν από το ταμπλό του δασκάλου Lightspeed Classroom. Αυτό επηρεάζει μόνο οργανισμούς χρησιμοποιώντας συγχρονισμό OneRoster. Η ομάδα μηχανικών μας δουλεύει σε μια επισκευή και θα σας ενημερώσει σύντομα.

2. 23 Οκτωβρίου 2026 στις 1:03 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 23 Οκτωβρίου 2026 στις 1:18 μ.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

4. 23 Οκτωβρίου 2026 στις 1:38 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

5. 23 Οκτωβρίου 2026 στις 1:49 μ.μ. UTCmonitoring

   Συνεχίζουμε να παρακολουθούμε για τυχόν περαιτέρω ζητήματα.

6. 23 Οκτωβρίου 2026 στις 2:58 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 21 Οκτωβρίου 2026 στις 8:07 μ.μ. UTCmonitoring

   Τα συστήματα Lightspeed έχουν αναθεωρήσει τα πρόσφατα αποκαλυφθέντα τρωτά σημεία PHP και επιβεβαίωσαν ότι οι συσκευές Rocket και SmartShield δεν επηρεάζονται από αυτά τα τρωτά σημεία. Εφαρμόσαμε τα ενημερωμένα έμπλαστρα ή αφαιρέσαμε τα επηρεαζόμενα συστήματα από την υπηρεσία, ανάλογα με την περίπτωση, για συστήματα εντός του πεδίου εφαρμογής. Μέχρι σήμερα, η αναθεώρηση των σχετικών υπηρεσιών μας δεν έχει εντοπίσει δείκτες συμβιβασμού. Θα παραμείνουμε επιμελείς και θα παρακολουθούμε συνεχώς την κατάσταση και τα συστήματά μας. Εκτιμούμε την εμπιστοσύνη σας στα συστήματα Lightspeed.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 6 Φεβρουαρίου 2026 στις 10:34 μ.μ. UTCinvestigating

   Lightspeed StopIt 2-way messaging and Team Comms are currently unavailable, so messages cannot be sent to students or internal teams. Incidents can still be reported as normal and will continue to be reviewed by the IRC team. Our team is investigating and working to restore service as quickly as possible.

2. 6 Φεβρουαρίου 2026 στις 10:35 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Φεβρουαρίου 2026 στις 2:35 π.μ. UTCresolved

   This incident has been resolved.

1. 1 Οκτωβρίου 2025 στις 12:27 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 1 Οκτωβρίου 2025 στις 2:21 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 Οκτωβρίου 2025 στις 6:10 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Αυγούστου 2025 στις 4:15 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 27 Αυγούστου 2025 στις 4:25 μ.μ. UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 27 Αυγούστου 2025 στις 5:30 μ.μ. UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 27 Αυγούστου 2025 στις 5:30 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 Αυγούστου 2025 στις 8:09 μ.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20 Αυγούστου 2025 στις 3:41 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 20 Αυγούστου 2025 στις 3:49 μ.μ. UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 20 Αυγούστου 2025 στις 4:58 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 20 Αυγούστου 2025 στις 7:13 μ.μ. UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

5. 20 Αυγούστου 2025 στις 7:51 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 Αυγούστου 2025 στις 3:45 μ.μ. UTCresolved

   This incident has been resolved.

1. 22 Μαΐου 2025 στις 12:10 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 22 Μαΐου 2025 στις 12:20 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 Μαΐου 2025 στις 3:29 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Μαΐου 2025 στις 3:13 μ.μ. UTCinvestigating

   We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience

2. 12 Μαΐου 2025 στις 3:17 μ.μ. UTCidentified

   We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information.

3. 12 Μαΐου 2025 στις 3:59 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 12 Μαΐου 2025 στις 4:47 μ.μ. UTCresolved

   This incident has been resolved.

1. 30 Απριλίου 2025 στις 3:38 μ.μ. UTCinvestigating

   We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 30 Απριλίου 2025 στις 3:51 μ.μ. UTCidentified

   Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding.

3. 30 Απριλίου 2025 στις 3:59 μ.μ. UTCmonitoring

   Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly.

4. 30 Απριλίου 2025 στις 6:43 μ.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 26 Μαρτίου 2025 στις 4:07 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 26 Μαρτίου 2025 στις 4:19 μ.μ. UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 26 Μαρτίου 2025 στις 4:44 μ.μ. UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 26 Μαρτίου 2025 στις 4:45 μ.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 27 Δεκεμβρίου 2024 στις 3:13 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 27 Δεκεμβρίου 2024 στις 3:24 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 Δεκεμβρίου 2024 στις 3:46 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 Δεκεμβρίου 2024 στις 7:42 μ.μ. UTCresolved

   This incident has been resolved.

1. 28 Αυγούστου 2024 στις 5:52 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's Cloud DNS users may be experiencing timeouts when attempting to make a resolution. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 28 Αυγούστου 2024 στις 6:02 μ.μ. UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 28 Αυγούστου 2024 στις 6:57 μ.μ. UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 28 Αυγούστου 2024 στις 7:36 μ.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20 Αυγούστου 2024 στις 8:11 μ.μ. UTCinvestigating

   Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos. Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos. Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward. This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.

2. 12 Σεπτεμβρίου 2024 στις 4:48 μ.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20 Αυγούστου 2024 στις 3:51 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's iOS Cloud Proxy users may be experiencing issues navigating Google & YouTube. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 20 Αυγούστου 2024 στις 4:02 μ.μ. UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 20 Αυγούστου 2024 στις 8:09 μ.μ. UTCresolved

   This incident has been resolved.

1. 30 Ιουλίου 2024 στις 8:51 μ.μ. UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

2. 30 Ιουλίου 2024 στις 9:07 μ.μ. UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 30 Ιουλίου 2024 στις 9:23 μ.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 14 Ιουνίου 2024 στις 8:01 μ.μ. UTCidentified

   Digital Insight is currently experiencing a delay in UI reporting. You will not see any data in your UI starting Thursday, June 13, 2024 at 5:30pm EST. This is caused by an issue with a third party partner that they are actively working to resolve. In the meantime, data is still being collected and stored, and the UI will catch up shortly after the issue is resolved. We will continue to post updates as we work towards a resolution. Thank you for your patience.

2. 15 Ιουνίου 2024 στις 4:25 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Ιουνίου 2024 στις 4:42 μ.μ. UTCresolved

   This incident has been resolved.

1. 16 Μαΐου 2024 στις 5:44 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing an issue viewing students screens. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 16 Μαΐου 2024 στις 6:45 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 Μαΐου 2024 στις 7:02 μ.μ. UTCresolved

   This incident has been resolved.

1. 1 Μαΐου 2024 στις 8:34 μ.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing degraded performance or slow loading. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2 Μαΐου 2024 στις 1:03 π.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 16 Απριλίου 2024 στις 8:26 π.μ. UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 16 Απριλίου 2024 στις 10:09 π.μ. UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 16 Απριλίου 2024 στις 10:25 π.μ. UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 16 Απριλίου 2024 στις 10:45 π.μ. UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 10 Απριλίου 2024 στις 5:50 μ.μ. UTCinvestigating

   The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.

2. 12 Απριλίου 2024 στις 11:16 μ.μ. UTCresolved

   This incident has been resolved.