Ιστορικό διακοπών του Lob

1. 20 Αυγούστου 2026 στις 4:27 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα που επηρεάζει τις συνδέσεις των χρηστών. Ορισμένοι χρήστες μπορεί να αντιμετωπίσουν ένα σφάλμα κατά την προσπάθεια σύνδεσης. Η ομάδα μας εργάζεται ενεργά για την αναγνώριση της βασικής αιτίας και την αποκατάσταση της φυσιολογικής λειτουργικότητας.

2. 20 Αυγούστου 2026 στις 4:59 μ.μ. UTCinvestigating

   Ερευνούμε ένα θέμα που επηρεάζει τις συνδέσεις. Ορισμένοι χρήστες μπορεί να αντιμετωπίσουν ένα σφάλμα κατά την προσπάθεια σύνδεσης. Αν επηρεαστείτε, επαναρυθμίστε τον κωδικό σας από τη σελίδα σύνδεσης θα αποκαταστήσει την πρόσβαση. Παρακαλώ επιλέξτε ένα μοναδικό κωδικό πρόσβασης που δεν χρησιμοποιείτε σε οποιαδήποτε άλλη ιστοσελίδα. Η ομάδα μας εργάζεται ενεργά για την αποκατάσταση της φυσιολογικής λειτουργικότητας και θα παρέχουμε ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 12 Αυγούστου 2026 στις 5:52 μ.μ. UTCinvestigating

   We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.

2. 12 Αυγούστου 2026 στις 6:04 μ.μ. UTCmonitoring

   We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor.

3. 12 Αυγούστου 2026 στις 7:18 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Αυγούστου 2026 στις 2:22 μ.μ. UTCidentified

   We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.

2. 12 Αυγούστου 2026 στις 3:29 μ.μ. UTCmonitoring

   We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.

3. 12 Αυγούστου 2026 στις 6:05 μ.μ. UTCresolved

   This incident has been resolved.

1. 24 Ιουλίου 2026 στις 11:27 π.μ. UTCmonitoring

   Το ζήτημα που προκαλεί 500 λάθη στο lob API έχει επιλυθεί. Θα συνεχίσουμε να παρακολουθούμε το σύστημα για να διασφαλίσουμε ότι θα παραμείνει σταθερό.

2. 24 Ιουλίου 2026 στις 5:53 μ.μ. UTCresolved

   Το θέμα που προκαλεί σφάλματα Lob API έχει επιλυθεί.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 10 Ιουλίου 2026 στις 5:36 μ.μ. UTCinvestigating

   We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue

2. 10 Ιουλίου 2026 στις 6:01 μ.μ. UTCmonitoring

   The external service is gradually recovering and we're now actively monitoring the recovery

3. 10 Ιουλίου 2026 στις 6:56 μ.μ. UTCresolved

   The external service has been resolved and all our systems are operational

1. 8 Ιουλίου 2026 στις 5:45 μ.μ. UTCinvestigating

   We are currently experiencing an issue affecting some export creation and are actively working to resolve it.

2. 9 Ιουλίου 2026 στις 5:48 μ.μ. UTCresolved

   The issue affecting some export requests has been resolved, and processing has returned to normal.

1. 7 Ιουλίου 2026 στις 5:08 μ.μ. UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

1. 7 Ιουλίου 2026 στις 5:08 μ.μ. UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

2. 7 Ιουλίου 2026 στις 5:56 μ.μ. UTCresolved

   The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 3 Ιουλίου 2026 στις 5:48 π.μ. UTCinvestigating

   We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.

2. 3 Ιουλίου 2026 στις 7:41 π.μ. UTCresolved

   The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 30 Ιουνίου 2026 στις 3:11 π.μ. UTCidentified

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.

2. 30 Ιουνίου 2026 στις 3:12 π.μ. UTCresolved

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally

1. 18 Ιουνίου 2026 στις 10:33 μ.μ. UTCinvestigating

   Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

2. 18 Ιουνίου 2026 στις 10:58 μ.μ. UTCresolved

   The issue has resolved and API endpoints resolve as expected.

1. 18 Ιουνίου 2026 στις 2:35 μ.μ. UTCidentified

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.

2. 18 Ιουνίου 2026 στις 6:57 μ.μ. UTCresolved

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected.

1. 10 Ιουνίου 2026 στις 9:50 μ.μ. UTCmonitoring

   Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters.  The root cause has been identified and the issue resolved.

2. 10 Ιουνίου 2026 στις 10:00 μ.μ. UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 20 Μαΐου 2026 στις 4:38 μ.μ. UTCinvestigating

   We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

2. 20 Μαΐου 2026 στις 6:56 μ.μ. UTCmonitoring

   We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.

3. 29 Μαΐου 2026 στις 8:30 μ.μ. UTCresolved

   We think the impact from the issue is over.

1. 5 Μαΐου 2026 στις 5:34 μ.μ. UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 5 Μαΐου 2026 στις 6:08 μ.μ. UTCmonitoring

   Issue seem to be resolved. We are monitoring.

3. 5 Μαΐου 2026 στις 9:40 μ.μ. UTCresolved

   This incident has been resolved.

1. 23 Απριλίου 2026 στις 5:16 μ.μ. UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 23 Απριλίου 2026 στις 6:52 μ.μ. UTCresolved

   Our rendering system is back to being fully operational without any delays. Issue is resolved.

1. 10 Απριλίου 2026 στις 10:32 μ.μ. UTCidentified

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

2. 10 Απριλίου 2026 στις 10:32 μ.μ. UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 7 Απριλίου 2026 στις 5:32 μ.μ. UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

2. 7 Απριλίου 2026 στις 6:46 μ.μ. UTCresolved

   All systems are operating normally. Issue is resolved.

1. 30 Μαρτίου 2026 στις 4:52 μ.μ. UTCinvestigating

   We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

2. 30 Μαρτίου 2026 στις 6:51 μ.μ. UTCresolved

   The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.

1. 24 Μαρτίου 2026 στις 7:42 μ.μ. UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

2. 25 Μαρτίου 2026 στις 1:28 μ.μ. UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.

3. 27 Μαρτίου 2026 στις 1:51 μ.μ. UTCresolved

   Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!