Ιστορικό διακοπών του Ocrolus

1. 6 Οκτωβρίου 2026 στις 4:22 μ.μ. UTCidentified

   Γνωρίζουμε ένα συνεχιζόμενο ζήτημα με την Encompass (ICE Ενυπόθηκη Τεχνολογία) που επηρεάζει τις υπηρεσίες της Ocrolus, συμπεριλαμβανομένων των υπηρεσιών EPC. Οι ομάδες μας παρακολουθούν ενεργά την κατάσταση και θα παρέχουν ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες

2. 6 Οκτωβρίου 2026 στις 6:35 μ.μ. UTCidentified

   Οι ομάδες ICE συνεχίζουν να επικεντρώνονται στην αποκατάσταση όλων των ενοτήτων συνεργατών. Κάνουμε πρόοδο και θα δημοσιεύσουμε μια ενημέρωση μόλις αποκατασταθούν όλες οι ενοποιήσεις.

3. 6 Οκτωβρίου 2026 στις 9:12 μ.μ. UTCresolved

   Το ICE έχει επιλύσει το ζήτημα που επηρεάζει τις υπηρεσίες Encompass/EPC. Έχουμε επαληθεύσει από το τέλος μας ότι η κατάποση και η επεξεργασία εγγράφων λειτουργούν κανονικά. Θα συνεχίσουμε να παρακολουθούμε, αλλά επί του παρόντος δεν αναμένεται περαιτέρω αντίκτυπος.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 11 Αυγούστου 2026 στις 1:16 π.μ. UTCinvestigating

   We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system. Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.

2. 11 Αυγούστου 2026 στις 4:20 π.μ. UTCinvestigating

   The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority. We will continue to monitor the situation closely and provide further updates as more information becomes available.

3. 11 Αυγούστου 2026 στις 6:13 π.μ. UTCmonitoring

   We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident. While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.

4. 11 Αυγούστου 2026 στις 12:53 μ.μ. UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 30 Ιουλίου 2026 στις 4:44 μ.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα όπου η εισαγωγή για Encompass modal δεν φορτώνει. Με βάση την αρχική μας ανάλυση, το θέμα σχετίζεται με μια ανάντη υπηρεσία ICE όπως επιβεβαιώνεται από την υποστήριξη ICE. Θα παρέχουμε περαιτέρω ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

2. 30 Ιουλίου 2026 στις 5:31 μ.μ. UTCinvestigating

   Ενημέρωση από ICE: Οι ομάδες μας συνεχίζουν να εστιάζουν στην αποκατάσταση της υπηρεσίας EPC. Αυτό είναι απόλυτη καίρια προτεραιότητα για εμάς. Εργαζόμαστε ενεργά μέσω μεθόδων για την αποκατάσταση αυτής της υπηρεσίας και εκτιμούμε την υπομονή σας καθώς συνεχίζουμε.

3. 30 Ιουλίου 2026 στις 6:18 μ.μ. UTCmonitoring

   Ενημέρωση: Η πρόοδος έχει γίνει από το τέλος ICE, στην αποκατάσταση της επεξεργασίας των εντολών Encompass Partner Connect. Το backlog ξεκίνησε την επεξεργασία, και οι συμπληρωμένες παραγγελίες θα πρέπει να αρχίσουν να εμφανίζονται στην αίτηση. Παρακαλείστε να σημειώσετε ότι η επεξεργασία ολόκληρου του backlog θα πάρει κάποιο χρόνο, οπότε οι χρήστες μπορεί να συνεχίσουν να βιώνουν καθυστερήσεις μέχρι να έχουν επεξεργαστεί όλες οι εντολές σε αναμονή. Θα συνεχίσουμε να παρακολουθούμε την κατάσταση και να παρέχουμε περαιτέρω ενημερώσεις καθώς θα είναι διαθέσιμες.

4. 30 Ιουλίου 2026 στις 7:13 μ.μ. UTCresolved

   Το θέμα που επηρεάζει την εισαγωγή στην Encompass modal έχει επιλυθεί. Με βάση την ενημέρωση από το ICE, το Encompass Partner Connect είναι πλέον πλήρως λειτουργικό. Όλες οι παραγγελίες backlog αυτή τη στιγμή είναι υπό επεξεργασία, και νέες παραγγελίες είναι επεξεργασία αμέσως. Σημείωση: Οι παραγγελίες που υποβάλλονται μέσω Encompass Partner Connect πριν από τις 7:30 π.μ. ET μπορεί να χρειαστεί να υποβληθούν εκ νέου.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 6 Ιουλίου 2026 στις 3:29 μ.μ. UTCinvestigating

   We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.

2. 6 Ιουλίου 2026 στις 3:29 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Ιουλίου 2026 στις 3:53 μ.μ. UTCidentified

   Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.

4. 6 Ιουλίου 2026 στις 4:00 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 Ιουλίου 2026 στις 7:30 μ.μ. UTCmonitoring

   Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.

6. 7 Ιουλίου 2026 στις 4:09 π.μ. UTCresolved

   We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.

1. 5 Ιουνίου 2026 στις 2:28 μ.μ. UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 5 Ιουνίου 2026 στις 3:55 μ.μ. UTCmonitoring

   Services are stabilizing and we continue to monitor performance.

3. 5 Ιουνίου 2026 στις 4:13 μ.μ. UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 29 Απριλίου 2026 στις 2:51 μ.μ. UTCinvestigating

   We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

2. 29 Απριλίου 2026 στις 3:33 μ.μ. UTCidentified

   We identified the root cause and are applying the necessary fix.

3. 29 Απριλίου 2026 στις 4:05 μ.μ. UTCmonitoring

   Services are stabilizing following the fix, and we will continue to closely monitor performance.

4. 29 Απριλίου 2026 στις 5:04 μ.μ. UTCresolved

   The issue has been successfully resolved, and impacted services are now fully operational.

1. 22 Απριλίου 2026 στις 10:59 μ.μ. UTCinvestigating

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. 22 Απριλίου 2026 στις 11:47 μ.μ. UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 23 Απριλίου 2026 στις 1:45 π.μ. UTCmonitoring

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. 23 Απριλίου 2026 στις 5:08 π.μ. UTCresolved

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

1. 17 Μαρτίου 2026 στις 5:30 μ.μ. UTCinvestigating

   Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

2. 17 Μαρτίου 2026 στις 7:44 μ.μ. UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 17 Μαρτίου 2026 στις 9:17 μ.μ. UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 29 Ιανουαρίου 2026 στις 7:03 μ.μ. UTCinvestigating

   We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.

2. 29 Ιανουαρίου 2026 στις 7:11 μ.μ. UTCmonitoring

   The performance of our authentication service has improved after we released a configuration change.

3. 29 Ιανουαρίου 2026 στις 7:26 μ.μ. UTCresolved

   Our authentication service has returned to normal performance.

1. 20 Οκτωβρίου 2025 στις 12:57 μ.μ. UTCidentified

   Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.

2. 20 Οκτωβρίου 2025 στις 2:57 μ.μ. UTCmonitoring

   We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.

3. 20 Οκτωβρίου 2025 στις 5:08 μ.μ. UTCmonitoring

   Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.

4. 20 Οκτωβρίου 2025 στις 8:44 μ.μ. UTCresolved

   Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider

1. 14 Οκτωβρίου 2025 στις 5:24 μ.μ. UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 Οκτωβρίου 2025 στις 6:08 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Οκτωβρίου 2025 στις 6:38 μ.μ. UTCidentified

   We identified the root cause and have applied the necessary fix.

4. 14 Οκτωβρίου 2025 στις 8:01 μ.μ. UTCmonitoring

   We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

5. 14 Οκτωβρίου 2025 στις 9:11 μ.μ. UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 10 Οκτωβρίου 2025 στις 3:36 μ.μ. UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 10 Οκτωβρίου 2025 στις 4:37 μ.μ. UTCmonitoring

   We have restored system operation, and we are working through the backlog of documents.

3. 10 Οκτωβρίου 2025 στις 5:52 μ.μ. UTCresolved

   Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.

1. 25 Σεπτεμβρίου 2025 στις 7:59 μ.μ. UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 25 Σεπτεμβρίου 2025 στις 8:33 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Σεπτεμβρίου 2025 στις 9:16 μ.μ. UTCmonitoring

   The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

4. 25 Σεπτεμβρίου 2025 στις 10:40 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 Σεπτεμβρίου 2025 στις 11:01 μ.μ. UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 3 Σεπτεμβρίου 2025 στις 4:38 μ.μ. UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 3 Σεπτεμβρίου 2025 στις 4:47 μ.μ. UTCidentified

   We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

3. 3 Σεπτεμβρίου 2025 στις 4:52 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 Σεπτεμβρίου 2025 στις 5:17 μ.μ. UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 21 Αυγούστου 2025 στις 7:48 μ.μ. UTCinvestigating

   We are currently experiencing a delay in our API upload services. We are actively investigating the issue.

2. 21 Αυγούστου 2025 στις 7:59 μ.μ. UTCidentified

   The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.

3. 21 Αυγούστου 2025 στις 8:22 μ.μ. UTCmonitoring

   We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.

4. 21 Αυγούστου 2025 στις 8:53 μ.μ. UTCresolved

   The system has fully recovered and upload API endpoints are now functioning as expected.

1. 3 Ιουνίου 2025 στις 5:21 μ.μ. UTCinvestigating

   We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

2. 3 Ιουνίου 2025 στις 5:40 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 3 Ιουνίου 2025 στις 5:42 μ.μ. UTCidentified

   The issue has been identified and we are working on the fix.

4. 3 Ιουνίου 2025 στις 5:59 μ.μ. UTCmonitoring

   The fix has been released, and we're currently monitoring the system to ensure everything is stable.

5. 3 Ιουνίου 2025 στις 6:34 μ.μ. UTCmonitoring

   While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

6. 3 Ιουνίου 2025 στις 11:15 μ.μ. UTCmonitoring

   We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

7. 4 Ιουνίου 2025 στις 10:46 π.μ. UTCresolved

   The system has fully recovered and is now functioning as expected.

1. 14 Μαΐου 2025 στις 9:52 μ.μ. UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 Μαΐου 2025 στις 10:53 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Μαΐου 2025 στις 11:52 μ.μ. UTCmonitoring

   The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

4. 15 Μαΐου 2025 στις 2:06 π.μ. UTCresolved

   System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

1. 25 Φεβρουαρίου 2025 στις 1:31 μ.μ. UTCinvestigating

   We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.

2. 25 Φεβρουαρίου 2025 στις 1:38 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Φεβρουαρίου 2025 στις 2:37 μ.μ. UTCmonitoring

   A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.

4. 25 Φεβρουαρίου 2025 στις 3:56 μ.μ. UTCresolved

   Things are looking good since the recent fix. Resolving the incident.

1. 31 Ιανουαρίου 2025 στις 12:47 π.μ. UTCinvestigating

   We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

2. 31 Ιανουαρίου 2025 στις 1:04 π.μ. UTCmonitoring

   We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

3. 31 Ιανουαρίου 2025 στις 2:22 π.μ. UTCresolved

   The fix for this issue was successful and Detect service has returned to normal.

1. 16 Δεκεμβρίου 2024 στις 11:17 μ.μ. UTCmonitoring

   The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

2. 16 Δεκεμβρίου 2024 στις 11:19 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16 Δεκεμβρίου 2024 στις 11:19 μ.μ. UTCmonitoring

   Due to this issue clients may face high TAT issues

4. 17 Δεκεμβρίου 2024 στις 4:39 π.μ. UTCresolved

   All of the backlog volume has been processed.