Ιστορικό διακοπών του Olark

1. 5 Αυγούστου 2026 στις 9:02 μ.μ. UTCinvestigating

   Εντοπίσαμε ένα πρόβλημα με τις απαντήσεις των ρομπότ και ερευνούμε. Θα ενημερωθούμε εδώ όπως ξέρουμε περισσότερα.

2. 5 Αυγούστου 2026 στις 9:10 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Αυγούστου 2026 στις 9:57 μ.μ. UTCidentified

   We've identified the cause of the issue and are implementing a fix now.

4. 5 Αυγούστου 2026 στις 10:03 μ.μ. UTCmonitoring

   System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.

5. 5 Αυγούστου 2026 στις 11:00 μ.μ. UTCresolved

   This incident has been resolved.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 16 Μαΐου 2026 στις 11:31 π.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

2. 16 Μαΐου 2026 στις 11:33 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Μαΐου 2026 στις 3:43 μ.μ. UTCmonitoring

   An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.

4. 16 Μαΐου 2026 στις 4:09 μ.μ. UTCresolved

   The issue regarding users being unable to login to https://chat.olark.com has been resolved.

1. 22 Απριλίου 2026 στις 1:57 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 22 Απριλίου 2026 στις 2:25 μ.μ. UTCinvestigating

   We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.

3. 22 Απριλίου 2026 στις 4:31 μ.μ. UTCinvestigating

   We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.

4. 22 Απριλίου 2026 στις 4:45 μ.μ. UTCmonitoring

   We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.

5. 22 Απριλίου 2026 στις 5:47 μ.μ. UTCresolved

   This incident has been resolved.

1. 26 Μαρτίου 2026 στις 6:23 μ.μ. UTCinvestigating

   We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

2. 26 Μαρτίου 2026 στις 7:36 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 Μαρτίου 2026 στις 7:47 μ.μ. UTCresolved

   This incident has been resolved.

1. 9 Μαρτίου 2026 στις 2:02 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 9 Μαρτίου 2026 στις 2:16 μ.μ. UTCinvestigating

   We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.

3. 9 Μαρτίου 2026 στις 3:26 μ.μ. UTCidentified

   We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.

4. 9 Μαρτίου 2026 στις 4:44 μ.μ. UTCmonitoring

   Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.

5. 9 Μαρτίου 2026 στις 5:10 μ.μ. UTCresolved

   This incident has been resolved.

1. 25 Φεβρουαρίου 2026 στις 10:23 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 25 Φεβρουαρίου 2026 στις 10:28 μ.μ. UTCidentified

   We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update.

3. 25 Φεβρουαρίου 2026 στις 10:33 μ.μ. UTCresolved

   We've recovered from the incident and app.olark.com is now loading as normal.

1. 19 Φεβρουαρίου 2026 στις 6:24 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 Φεβρουαρίου 2026 στις 6:26 μ.μ. UTCinvestigating

   We're investigating reports that visitor messages are not appearing the agent console.

3. 19 Φεβρουαρίου 2026 στις 6:31 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

4. 19 Φεβρουαρίου 2026 στις 8:24 μ.μ. UTCidentified

   Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.

5. 19 Φεβρουαρίου 2026 στις 8:51 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 19 Φεβρουαρίου 2026 στις 10:09 μ.μ. UTCresolved

   This incident has been resolved.

1. 19 Φεβρουαρίου 2026 στις 3:23 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 Φεβρουαρίου 2026 στις 4:00 μ.μ. UTCidentified

   We've identified the cause of messages but appearing in the agent console and are implementing a fix now.

3. 19 Φεβρουαρίου 2026 στις 4:11 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 Φεβρουαρίου 2026 στις 5:16 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Φεβρουαρίου 2026 στις 3:29 μ.μ. UTCidentified

   Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.

2. 12 Φεβρουαρίου 2026 στις 6:03 μ.μ. UTCresolved

   This incident has been resolved.

1. 9 Φεβρουαρίου 2026 στις 4:18 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 9 Φεβρουαρίου 2026 στις 4:19 μ.μ. UTCinvestigating

   We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.

3. 9 Φεβρουαρίου 2026 στις 4:31 μ.μ. UTCmonitoring

   Message delivery is stable. We're monitoring closely.

4. 9 Φεβρουαρίου 2026 στις 5:19 μ.μ. UTCidentified

   We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.

5. 9 Φεβρουαρίου 2026 στις 6:19 μ.μ. UTCmonitoring

   A fix has been implemented and we're monitoring closely.

6. 9 Φεβρουαρίου 2026 στις 7:47 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Νοεμβρίου 2025 στις 7:35 μ.μ. UTCresolved

   At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at [email protected].

1. 30 Οκτωβρίου 2025 στις 12:53 π.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 30 Οκτωβρίου 2025 στις 1:13 π.μ. UTCinvestigating

   We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more.

3. 30 Οκτωβρίου 2025 στις 1:28 π.μ. UTCmonitoring

   We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change.

4. 30 Οκτωβρίου 2025 στις 4:01 π.μ. UTCresolved

   This incident has been resolved.

1. 27 Οκτωβρίου 2025 στις 6:38 μ.μ. UTCidentified

   We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

2. 27 Οκτωβρίου 2025 στις 6:49 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Οκτωβρίου 2025 στις 6:49 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

4. 27 Οκτωβρίου 2025 στις 8:30 μ.μ. UTCresolved

   This incident has been resolved.

1. 16 Οκτωβρίου 2025 στις 7:27 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 16 Οκτωβρίου 2025 στις 7:36 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Οκτωβρίου 2025 στις 8:15 μ.μ. UTCmonitoring

   Systems are recovering and we're continuing to monitor closely.

4. 16 Οκτωβρίου 2025 στις 8:57 μ.μ. UTCresolved

   This incident has been resolved.

1. 10 Οκτωβρίου 2025 στις 10:26 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 10 Οκτωβρίου 2025 στις 10:28 μ.μ. UTCinvestigating

   We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more.

3. 10 Οκτωβρίου 2025 στις 11:06 μ.μ. UTCidentified

   We've identified the cause of the issue and are working on resolution.

4. 10 Οκτωβρίου 2025 στις 11:16 μ.μ. UTCmonitoring

   Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely.

5. 10 Οκτωβρίου 2025 στις 11:27 μ.μ. UTCresolved

   This incident has been resolved.

1. 19 Σεπτεμβρίου 2025 στις 5:12 π.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 Σεπτεμβρίου 2025 στις 5:33 π.μ. UTCinvestigating

   We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.

3. 19 Σεπτεμβρίου 2025 στις 6:00 π.μ. UTCidentified

   We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.

4. 19 Σεπτεμβρίου 2025 στις 6:01 π.μ. UTCidentified

   We are continuing to work on a fix for this issue.

5. 19 Σεπτεμβρίου 2025 στις 7:18 π.μ. UTCmonitoring

   Systems have returned to normal but we're continuing to monitor closely.

6. 19 Σεπτεμβρίου 2025 στις 2:36 μ.μ. UTCresolved

   This incident has been resolved.

1. 17 Ιουλίου 2025 στις 6:50 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 17 Ιουλίου 2025 στις 6:55 μ.μ. UTCinvestigating

   We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more.

3. 17 Ιουλίου 2025 στις 7:00 μ.μ. UTCmonitoring

   Systems have recovered and we're monitoring closely.

4. 17 Ιουλίου 2025 στις 8:53 μ.μ. UTCresolved

   This incident has been resolved.

1. 8 Ιουλίου 2025 στις 4:28 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 8 Ιουλίου 2025 στις 5:04 μ.μ. UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

3. 8 Ιουλίου 2025 στις 7:35 μ.μ. UTCresolved

   This incident has been resolved.

1. 2 Ιουλίου 2025 στις 4:10 μ.μ. UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2 Ιουλίου 2025 στις 4:12 μ.μ. UTCidentified

   We've detected and are working on a fix for slow message delivery.

3. 2 Ιουλίου 2025 στις 4:36 μ.μ. UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

4. 2 Ιουλίου 2025 στις 6:51 μ.μ. UTCresolved

   This incident has been resolved.

1. 23 Ιουνίου 2025 στις 6:45 μ.μ. UTCinvestigating

   We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.

2. 23 Ιουνίου 2025 στις 8:51 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 Ιουνίου 2025 στις 4:26 π.μ. UTCmonitoring

   Systems are returning to normal - we're monitoring recovery closely and will continue to update here.

4. 24 Ιουνίου 2025 στις 3:09 μ.μ. UTCidentified

   Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.

5. 25 Ιουνίου 2025 στις 9:29 μ.μ. UTCmonitoring

   Performance has returned to normal, our team is actively monitoring for any further capacity improvements.

6. 2 Ιουλίου 2025 στις 6:51 μ.μ. UTCresolved

   This incident has been resolved.