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    Ιστορικό διακοπών του Pairsoft

    50 Pairsoft incidents · Φεβρουάριος 2022 — official updates, affected components, duration and resolution details.

    Επιστροφή στην τρέχουσα κατάσταση

    Docupeak Service Interruption Alert

    Έναρξη 17 Νοεμβρίου 2025 στις 3:46 μ.μ. UTC · 5h 18m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    DocuPeak Database Service (EUSSQL01)
    1. 17 Νοεμβρίου 2025 στις 3:46 μ.μ. UTCinvestigating

      We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 17 Νοεμβρίου 2025 στις 4:19 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 Νοεμβρίου 2025 στις 9:04 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    Έναρξη 29 Οκτωβρίου 2025 στις 4:50 μ.μ. UTC · 20h 13m

    Pending
    Επηρεαζόμενα στοιχεία
    PaperSave Web Client (AWS)
    1. 29 Οκτωβρίου 2025 στις 4:50 μ.μ. UTCinvestigating

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing PaperSave 7x Home page. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 29 Οκτωβρίου 2025 στις 9:51 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 30 Οκτωβρίου 2025 στις 1:03 μ.μ. UTCresolved

      This incident has been resolved.

    Docupeak Cloud Service - Interruption Alert

    Έναρξη 29 Σεπτεμβρίου 2025 στις 4:04 μ.μ. UTC · 52m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    DocuPeak Database Service (EUSSQL02)
    1. 29 Σεπτεμβρίου 2025 στις 4:04 μ.μ. UTCinvestigating

      We are currently experiencing performance issues with the Docupeak Cloud Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 29 Σεπτεμβρίου 2025 στις 4:29 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 Σεπτεμβρίου 2025 στις 4:56 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSaveCloud OCR Service Alert

    Έναρξη 22 Απριλίου 2025 στις 10:07 π.μ. UTC · 5h 31m

    Pending
    Επηρεαζόμενα στοιχεία
    OCR Service (PSNATIVEOCR)OCR Service (PSEPHSTVMCA01P)OCR Service (PSEPHSTVM01P)OCR Service (PSAAVMAUS01P)OCR Service (PSEPHSTVM02P)
    1. 22 Απριλίου 2025 στις 10:07 π.μ. UTCinvestigating

      We are experiencing minor issues with the PaperSave Cheque OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 22 Απριλίου 2025 στις 3:12 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 22 Απριλίου 2025 στις 3:39 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    Έναρξη 3 Φεβρουαρίου 2025 στις 6:04 μ.μ. UTC · 36m

    Pending
    1. 3 Φεβρουαρίου 2025 στις 6:04 μ.μ. UTCinvestigating

      Blackbaud has reported an incident regarding Financial Edge where users are unable to see the PaperSave plug-in icon. They have engineers actively working to resolve this issue. Please use the link below for updates on the status of this issue. https://status.blackbaud.com/ (Blackbaud Status)

    2. 3 Φεβρουαρίου 2025 στις 6:40 μ.μ. UTCresolved

      This incident has been resolved.

    WorkPlaceCloud™ Outage Issue

    Έναρξη 13 Ιανουαρίου 2025 στις 5:38 π.μ. UTC · 0m

    Pending
    Επηρεαζόμενα στοιχεία
    WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPJBOXVM01P)
    1. 13 Ιανουαρίου 2025 στις 5:38 π.μ. UTCresolved

      Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

    PaperSaveCloud™ Outage Issue

    Έναρξη 13 Ιανουαρίου 2025 στις 5:37 π.μ. UTC · 0m

    Pending
    Επηρεαζόμενα στοιχεία
    Operations Service (PSLAAS01P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)Operations Service (PSLAAS10P)Workflow Service (PSWFAS01P-BHSN)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)PaperSave Web Client (AWS)Operations Service (PSLAAS02P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Authentication Service (PSIDAS02P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)
    1. 13 Ιανουαρίου 2025 στις 5:37 π.μ. UTCresolved

      Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online, and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

    PaperSaveCloud™ Outage Issue

    Έναρξη 9 Ιανουαρίου 2025 στις 8:03 π.μ. UTC · 2d 5h

    Pending
    Επηρεαζόμενα στοιχεία
    Operations Service (PSLAAS01P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)Operations Service (PSLAAS10P)Workflow Service (PSWFAS01P-BHSN)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)PaperSave Web Client (AWS)Operations Service (PSLAAS02P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Authentication Service (PSIDAS02P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)
    1. 9 Ιανουαρίου 2025 στις 8:03 π.μ. UTCinvestigating

      There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the PaperSave Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

    2. 9 Ιανουαρίου 2025 στις 10:54 π.μ. UTCinvestigating

      We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

    3. 9 Ιανουαρίου 2025 στις 7:19 μ.μ. UTCinvestigating

      We are continuing to investigate this issue.

    4. 9 Ιανουαρίου 2025 στις 9:21 μ.μ. UTCinvestigating

      Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. Initial migration will allow access into the system but some features will not function as expected. We are working diligently to make the entire application fully functional as soon as possible.

    5. 10 Ιανουαρίου 2025 στις 9:00 π.μ. UTCinvestigating

      Microsoft has shown some improvements on their datacenter which allowed us to bring your Papersave environment back online. However, the infrastructure at Microsoft remains unstable. In order to safeguard our service, we continue migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. All functionalities should be available again after migration, but we stay cautious.

    6. 10 Ιανουαρίου 2025 στις 1:13 μ.μ. UTCmonitoring

      We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

    7. 10 Ιανουαρίου 2025 στις 2:55 μ.μ. UTCmonitoring

      We are currently experiencing intermittent issues related to Microsoft outage. Our team is actively working to restore optimal performance as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

    8. 10 Ιανουαρίου 2025 στις 6:26 μ.μ. UTCmonitoring

      While the stability of the Microsoft Datacenter is slowly improving, and our mitigating actions are taking effect. We do still see intermittent issues related to the Microsoft outage. Our team is committed in getting these issues resolved as soon as possible (together with Microsoft) and will continue throughout the weekend to ensure maximum stability as soon as possible. We again apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Updates will be provided as soon as more information becomes available.

    9. 11 Ιανουαρίου 2025 στις 1:16 μ.μ. UTCresolved

      Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

    WorkPlaceCloud Outage Issue

    Έναρξη 9 Ιανουαρίου 2025 στις 7:41 π.μ. UTC · 2d 5h

    Pending
    Επηρεαζόμενα στοιχεία
    WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPADVM01P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPJBOXVM01P)
    1. 9 Ιανουαρίου 2025 στις 7:41 π.μ. UTCinvestigating

      There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the Workplace Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

    2. 9 Ιανουαρίου 2025 στις 10:55 π.μ. UTCinvestigating

      We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

    3. 9 Ιανουαρίου 2025 στις 7:19 μ.μ. UTCinvestigating

      We are continuing to investigate this issue.

    4. 9 Ιανουαρίου 2025 στις 9:20 μ.μ. UTCinvestigating

      Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST tomorrow morning

    5. 10 Ιανουαρίου 2025 στις 9:02 π.μ. UTCinvestigating

      Microsoft has shown some improvements on their datacenter, but this unfortunately didn't resolve the infrastructure issues with regards to Workplace. We keep actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST morning

    6. 10 Ιανουαρίου 2025 στις 1:12 μ.μ. UTCmonitoring

      We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

    7. 11 Ιανουαρίου 2025 στις 1:17 μ.μ. UTCresolved

      Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

    PaperSaveCloud Service Interruption Alert

    Έναρξη 12 Δεκεμβρίου 2024 στις 4:53 μ.μ. UTC · 1h 7m

    Pending
    1. 12 Δεκεμβρίου 2024 στις 4:53 μ.μ. UTCidentified

      We are currently experiencing minor disruptions with the PaperSaveCloud services, which may temporarily affect access to certain features of your PaperSave application. Our team is actively working to resolve the issue. We appreciate your patience and recommend checking here for updates. We apologize for any inconvenience caused.

    2. 12 Δεκεμβρίου 2024 στις 5:35 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12 Δεκεμβρίου 2024 στις 6:00 μ.μ. UTCresolved

      This incident has been resolved.

    DocupeakCloud Service - Interruption Alert

    Έναρξη 4 Δεκεμβρίου 2024 στις 2:03 μ.μ. UTC · 7h 6m

    Pending
    1. 4 Δεκεμβρίου 2024 στις 2:03 μ.μ. UTCinvestigating

      We are currently experiencing minor performance issues with the Docupeak Cloud Service. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 4 Δεκεμβρίου 2024 στις 2:08 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 Δεκεμβρίου 2024 στις 9:09 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    Έναρξη 3 Δεκεμβρίου 2024 στις 5:42 μ.μ. UTC · 39m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    PaperSave 6 and 7 Service (PSAAVM15P)
    1. 3 Δεκεμβρίου 2024 στις 5:42 μ.μ. UTCidentified

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 3 Δεκεμβρίου 2024 στις 6:01 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 3 Δεκεμβρίου 2024 στις 6:21 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    Έναρξη 7 Νοεμβρίου 2024 στις 5:57 μ.μ. UTC · 17h 20m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    PaperSave 6 and 7 Service (PSAAVM01P)
    1. 7 Νοεμβρίου 2024 στις 5:57 μ.μ. UTCidentified

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 7 Νοεμβρίου 2024 στις 6:15 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Νοεμβρίου 2024 στις 11:17 π.μ. UTCresolved

      This incident has been resolved.

    PaperSaveCloud OCR Service Alert

    Έναρξη 22 Οκτωβρίου 2024 στις 7:36 μ.μ. UTC · 18h 56m

    Pending
    1. 22 Οκτωβρίου 2024 στις 7:36 μ.μ. UTCinvestigating

      We are experiencing minor issues with the PaperSave OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 22 Οκτωβρίου 2024 στις 9:31 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Οκτωβρίου 2024 στις 2:32 μ.μ. UTCresolved

      This incident has been resolved.

    WorkPlace Service Interruption Alert

    Έναρξη 21 Αυγούστου 2024 στις 10:06 μ.μ. UTC · 1h 5m

    Pending
    1. 21 Αυγούστου 2024 στις 10:06 μ.μ. UTCinvestigating

      We are experiencing minor issues with the WorkPlaceCloud services. These issues may prevent you from accessing or using parts of your WorkPlace application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 21 Αυγούστου 2024 στις 10:17 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21 Αυγούστου 2024 στις 10:22 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 21 Αυγούστου 2024 στις 11:11 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    Έναρξη 19 Αυγούστου 2024 στις 5:46 μ.μ. UTC · 1h 47m

    Pending
    1. 19 Αυγούστου 2024 στις 5:46 μ.μ. UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 19 Αυγούστου 2024 στις 6:16 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 Αυγούστου 2024 στις 7:33 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    Έναρξη 6 Αυγούστου 2024 στις 7:11 μ.μ. UTC · 1d 23h

    Pending
    1. 6 Αυγούστου 2024 στις 7:24 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7 Αυγούστου 2024 στις 4:15 μ.μ. UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    3. 7 Αυγούστου 2024 στις 4:30 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 Αυγούστου 2024 στις 6:38 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSave Operations Service - Interruption Alert

    Έναρξη 6 Αυγούστου 2024 στις 4:32 μ.μ. UTC · 29m

    Pending
    1. 6 Αυγούστου 2024 στις 4:32 μ.μ. UTCinvestigating

      We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 6 Αυγούστου 2024 στις 4:33 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Αυγούστου 2024 στις 4:33 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Αυγούστου 2024 στις 5:01 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSave operations Service with BB hosted FE Databaseview - Interruption Alert

    Έναρξη 17 Ιουνίου 2024 στις 3:12 μ.μ. UTC · 1h 37m

    Pending
    1. 17 Ιουνίου 2024 στις 3:12 μ.μ. UTCinvestigating

      We are currently experiencing issues with the PaperSaveCloud Operations Service with BB hosted FE Databaseview. These may prevent you from using your PaperSave account within BB FE Databaseview. Our Teams are actively working with BB Support on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 17 Ιουνίου 2024 στις 4:49 μ.μ. UTCresolved

      This incident has been resolved.

    PaperSaveCloud Service Interruption Alert

    Έναρξη 6 Μαΐου 2024 στις 2:20 μ.μ. UTC · 1h 50m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Operations Service (PSLAAS01P)Content Service (PSCAAS07P)PaperSave DB Service (PSSQLVM03P)Workflow Service (PSWFAS02P)Operations Service (PSLAAS01P-USC)Operations Service (PSLAAS04P)PaperSave DB Service (PSSQLVM01P)Content Service (PSCAAS02P)Operations Service (PSLAAS10P)Content Service (PSCAAS01P-SHARE)Workflow Service (PSWFAS01P-BHSN)Content Service (PSCAAS08P)Operations Service (PSLAAS05P)Authentication Service (PSIDAS01P-BHSN)PaperSave DB Service (PSAAVMAUS01P)Content Service (PSCAAS01P-ATSTEST)Authentication Service (PSIDAS01P)Operations Service (PSLAAS06P)Content Service (PSCAAS01P)PaperSave Web Client (AWS)Content Service (PSCAAS05P)PaperSave DB Service (PSSQLVM02P)Operations Service (PSLAASAUS01P)Operations Service (PSLAAS02P)Authentication Service (PSIDASAUS01P)Operations Service (PSLAAS08P)Operations Service (PSLAAS07P)Workflow Service (PSWFAS01P-RFMC)Operations Service (PSLAAS03P)Operations Service (PSLAAS01P-GTF)Workflow Service (PSWFASAUS01P)Content Service (PSCAASAUS01P)Authentication Service (PSIDAS02P)Content Service (PSCAAS01P-BHSN)Content Service (PSCAAS06P)PaperSave DB Service (PSSQLVM05P)Content Service (PSCAAS04P)Workflow Service (PSWFAS01P)Operations Service (PSLAAS09P)Content Service (PSCAAS10P)Content Service (PSCAAS03P)Content Service (PSCAAS09P)Operations Service (PSLAAS01P-BHSN)Workflow Service (PSWFAS01P-SEG)PaperSave DB Service (PSSQLVM04P)
    1. 6 Μαΐου 2024 στις 2:20 μ.μ. UTCinvestigating

      We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

    2. 6 Μαΐου 2024 στις 3:12 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 Μαΐου 2024 στις 4:10 μ.μ. UTCresolved

      This incident has been resolved.