Ιστορικό διακοπών του Paytrace

1. 27 Οκτωβρίου 2026 στις 2:19 μ.μ. UTCinvestigating

   Αυτή τη στιγμή λαμβάνουμε αναφορές ότι ορισμένοι χρήστες αντιμετωπίζουν δυσκολίες σύνδεσης στην πλατφόρμα, που συχνά απαιτούν πολλαπλές προσπάθειες πρόσβασης στους λογαριασμούς τους. Η αρχική μας έρευνα δείχνει ότι το κύριο ζήτημα προέρχεται από τη σελίδα φόρτωσης του πελάτη, η οποία κατά συνέπεια προκαλεί άλλες περιοχές του χώρου να λειτουργούν πιο αργά από το κανονικό. Παρακαλούμε να είστε βέβαιοι ότι η ομάδα μας DevOps είναι πλήρως ενήμεροι για την κατάσταση και έχει όλα τα χέρια στο κατάστρωμα ενεργά εργάζονται για την αναγνώριση της βασικής αιτίας και την αποκατάσταση της πλήρους λειτουργικότητας το συντομότερο δυνατόν. Ζητάμε συγγνώμη για οποιαδήποτε αναστάτωση που μπορεί να προκαλέσει στην ροή εργασίας σας. Θα παράσχουμε άλλη ενημέρωση μόλις έχουμε περισσότερες πληροφορίες, ή τη στιγμή που το ζήτημα έχει επιλυθεί πλήρως. Σας ευχαριστώ για την υπομονή και την κατανόηση σας.

2. 27 Οκτωβρίου 2026 στις 3:24 μ.μ. UTCresolved

   Η ομάδα DevOps μας έχει εντοπίσει το θέμα και έχει κυκλοφορήσει μια επιτυχημένη λύση. Η πλατφόρμα έχει σταθεροποιηθεί, και η περιοχή είναι πίσω επάνω και λειτουργεί με πλήρη ταχύτητα. Σας ευχαριστώ για την υπομονή σας ενώ εργαστήκαμε για την επίλυση αυτού!

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 8 Σεπτεμβρίου 2026 στις 5:38 π.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα ζήτημα που συνδέεται με την πλατφόρμα επεξεργασίας του TSYS. Οι έμποροι που χρησιμοποιούν την πλατφόρμα TSYS δεν λαμβάνουν σήμερα απαντήσεις στα αιτήματα συναλλαγών.

2. 8 Σεπτεμβρίου 2026 στις 5:41 π.μ. UTCresolved

   Η επεξεργασία συναλλαγών TSYS είναι σε πλήρη ταχύτητα. Θα παρέχουμε μεταθανάτια αφού συλλέξουμε όλες τις πληροφορίες γύρω από τη βασική αιτία.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 3 Σεπτεμβρίου 2026 στις 10:06 μ.μ. UTCinvestigating

   Πολλαπλές υπηρεσίες PayTrace βιώνουν σήμερα μια διακοπή λόγω μιας ευρείας διακοπής με τον πάροχο cloud μας, Amazon Web Services (AWS). Η ομάδα μηχανικών μας παρακολουθεί ενεργά την κατάσταση και παρακολουθεί την πρόοδο της AWS προς την επίλυση. Θα παρέχουμε άλλη ενημέρωση μόλις είναι διαθέσιμες περισσότερες πληροφορίες.

2. 3 Σεπτεμβρίου 2026 στις 10:52 μ.μ. UTCresolved

   Η ομάδα μας επιβεβαίωσε ότι όλες οι υπηρεσίες είναι πλέον πλήρως λειτουργικές. Ενώ το AWS δεν έχει ακόμα ενημερώσει τη σελίδα του δημόσιου καθεστώτος για να αντικατοπτρίζει την ανάκαμψη, η εσωτερική μας παρακολούθηση δείχνει ότι το υποκείμενο ζήτημα έχει επιλυθεί πλήρως. Σας ευχαριστώ για την υπομονή σας.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 13 Αυγούστου 2026 στις 5:20 μ.μ. UTCinvestigating

   Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 13 Αυγούστου 2026 στις 6:14 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 Αυγούστου 2026 στις 8:51 μ.μ. UTCresolved

   This incident has been resolved.

1. 4 Ιουνίου 2026 στις 11:40 μ.μ. UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 Ιουνίου 2026 στις 12:27 π.μ. UTCresolved

   This incident has been resolved.

1. 3 Ιουνίου 2026 στις 7:27 μ.μ. UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 Ιουνίου 2026 στις 8:14 μ.μ. UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 Ιουνίου 2026 στις 6:37 μ.μ. UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 Ιουνίου 2026 στις 6:54 μ.μ. UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 Μαΐου 2026 στις 7:35 μ.μ. UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 Μαΐου 2026 στις 8:26 μ.μ. UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 Μαΐου 2026 στις 9:21 μ.μ. UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 Απριλίου 2026 στις 7:27 μ.μ. UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 Απριλίου 2026 στις 8:20 μ.μ. UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 Απριλίου 2026 στις 9:59 μ.μ. UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 Μαρτίου 2026 στις 8:07 μ.μ. UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 Μαρτίου 2026 στις 8:27 μ.μ. UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 Δεκεμβρίου 2025 στις 8:56 π.μ. UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 Δεκεμβρίου 2025 στις 9:15 π.μ. UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 Σεπτεμβρίου 2025 στις 3:23 μ.μ. UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 Σεπτεμβρίου 2025 στις 5:13 μ.μ. UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 Ιουλίου 2025 στις 2:12 μ.μ. UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 Ιουλίου 2025 στις 3:11 μ.μ. UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 Ιουλίου 2025 στις 2:12 μ.μ. UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 Ιουλίου 2025 στις 10:45 μ.μ. UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 Ιουνίου 2025 στις 1:19 π.μ. UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 Ιουνίου 2025 στις 1:24 π.μ. UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 Απριλίου 2025 στις 2:46 μ.μ. UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 Απριλίου 2025 στις 4:34 μ.μ. UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 Φεβρουαρίου 2025 στις 4:29 μ.μ. UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 Φεβρουαρίου 2025 στις 5:08 μ.μ. UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 Ιανουαρίου 2025 στις 3:45 μ.μ. UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 Ιανουαρίου 2025 στις 3:46 μ.μ. UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 Σεπτεμβρίου 2024 στις 6:55 μ.μ. UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 Σεπτεμβρίου 2024 στις 6:59 μ.μ. UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 Σεπτεμβρίου 2024 στις 6:37 μ.μ. UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 Σεπτεμβρίου 2024 στις 7:14 μ.μ. UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.