Ιστορικό διακοπών του Pike13

1. 6 Ιουλίου 2026 στις 1:47 μ.μ. UTCinvestigating

   Οι συναλλαγές με πιστωτικές κάρτες για ορισμένους παρόχους αποτυγχάνουν επί του παρόντος. Ερευνούμε λάθη σύνδεσης στην πύλη πληρωμών.

2. 6 Ιουλίου 2026 στις 1:50 μ.μ. UTCinvestigating

   Η πύλη NMI επιβεβαίωσε ότι έχουν προβλήματα συνδεσιμότητας. Μπορείτε να ακολουθήσετε εδώ: https://status.transactiongateway.com/

3. 6 Ιουλίου 2026 στις 2:09 μ.μ. UTCidentified

   Η NMI προσπαθεί να διορθώσει το θέμα τους.

4. 6 Ιουλίου 2026 στις 2:57 μ.μ. UTCidentified

   Δεν έχουμε δει κανένα σφάλμα πύλης NMI τα τελευταία 10 λεπτά. Το NMI δεν έχει επιβεβαιώσει ότι διόρθωσαν ακόμη αυτό το ζήτημα, επομένως εξακολουθούμε να παρακολουθούμε.

5. 6 Ιουλίου 2026 στις 3:09 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

6. 6 Ιουλίου 2026 στις 3:17 μ.μ. UTCresolved

   Η NMI έχει καθορίσει το θέμα της συνδεσιμότητας. Αυτό έχει πλέον επιλυθεί.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 30 Μαΐου 2026 στις 6:09 μ.μ. UTCinvestigating

   We have contacted Celero about connectivity issues that started 5:00am PDT today.

2. 30 Μαΐου 2026 στις 8:55 μ.μ. UTCmonitoring

   Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.

3. 30 Μαΐου 2026 στις 9:46 μ.μ. UTCresolved

   This incident has been resolved.

1. 28 Μαΐου 2026 στις 1:49 μ.μ. UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 28 Μαΐου 2026 στις 1:59 μ.μ. UTCresolved

   We're back. Front Desk is up and running. Sorry for any trouble.

1. 28 Μαΐου 2026 στις 1:47 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 28 Μαΐου 2026 στις 1:58 μ.μ. UTCresolved

   The issue has been resolved.

1. 19 Απριλίου 2026 στις 2:15 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 19 Απριλίου 2026 στις 2:31 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Απριλίου 2026 στις 2:44 μ.μ. UTCresolved

   The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps.

1. 18 Μαρτίου 2026 στις 12:23 π.μ. UTCinvestigating

   Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.

2. 18 Μαρτίου 2026 στις 12:29 π.μ. UTCinvestigating

   SmartWavier status can be viewed at https://status.smartwaiver.com/.

3. 18 Μαρτίου 2026 στις 2:13 π.μ. UTCinvestigating

   SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.

4. 18 Μαρτίου 2026 στις 2:41 π.μ. UTCresolved

   There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.

1. 9 Μαρτίου 2026 στις 3:25 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 9 Μαρτίου 2026 στις 4:15 μ.μ. UTCmonitoring

   The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.

3. 9 Μαρτίου 2026 στις 6:17 μ.μ. UTCmonitoring

   Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.

4. 9 Μαρτίου 2026 στις 7:50 μ.μ. UTCmonitoring

   Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.

5. 9 Μαρτίου 2026 στις 7:50 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Δεκεμβρίου 2025 στις 6:22 μ.μ. UTCresolved

   Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.

1. 17 Δεκεμβρίου 2025 στις 5:06 μ.μ. UTCinvestigating

   Our engineers are investigating slow performance and page load times across the platform.

2. 17 Δεκεμβρίου 2025 στις 5:20 μ.μ. UTCmonitoring

   Performance has returned to normal, but we are continuing to monitor and investigate.

3. 17 Δεκεμβρίου 2025 στις 5:56 μ.μ. UTCresolved

   This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.).

1. 2 Αυγούστου 2025 στις 12:48 π.μ. UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 2 Αυγούστου 2025 στις 12:59 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 2 Αυγούστου 2025 στις 1:09 π.μ. UTCresolved

   Systems have returned to normal status.

1. 1 Αυγούστου 2025 στις 12:11 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 1 Αυγούστου 2025 στις 12:26 π.μ. UTCresolved

   This incident has been resolved.

1. 9 Ιουλίου 2025 στις 2:02 μ.μ. UTCinvestigating

   We are currently investigating an issue with reporting data not being updated.

2. 9 Ιουλίου 2025 στις 3:40 μ.μ. UTCinvestigating

   The issue has been resolved. Replication is catching up. Stay tuned here for updates on latency reduction until fully caught up.

3. 9 Ιουλίου 2025 στις 3:49 μ.μ. UTCinvestigating

   Reporting latency is currently approximately 24 hours behind.

4. 9 Ιουλίου 2025 στις 4:32 μ.μ. UTCinvestigating

   Data latency in reporting continues to slowly decrease. We are constantly monitoring the situation and will update this page at least once every four hours with the current latency until reporting data reaches expected parameters. We expect full resolution by end of day today.

5. 9 Ιουλίου 2025 στις 6:26 μ.μ. UTCmonitoring

   Latency continues to decrease slowly as the system processes all of the data from yesterday. It will decrease more rapidly once all of the data from peak activity hours yesterday has been processed. We still expect reporting to be fully caught up to normal latency by the end of the day today.

6. 9 Ιουλίου 2025 στις 8:13 μ.μ. UTCmonitoring

   Reporting data is now loaded up to 4:30pm EDT yesterday (July 8). It still needs to process the remainder of July 8, and of course catch up on July 9.

7. 9 Ιουλίου 2025 στις 11:54 μ.μ. UTCmonitoring

   Reporting data is now loaded up to 6:20pm EDT yesterday (July 8). Slow going as it churns through peak-time data.

8. 10 Ιουλίου 2025 στις 3:53 π.μ. UTCmonitoring

   Latency is dropping more rapidly. The system has now moved on to processing data from today (July 9).

9. 10 Ιουλίου 2025 στις 1:08 μ.μ. UTCmonitoring

   Reporting data is now loaded up to July 9 6:15pm EDT. Still a ways to go.

10. 10 Ιουλίου 2025 στις 6:21 μ.μ. UTCmonitoring

    Reporting data is now loaded up through end of day July 9 EDT.

11. 10 Ιουλίου 2025 στις 10:00 μ.μ. UTCmonitoring

    Reporting data is now loaded up through today (July 10) 1:15pm EDT. Nearly caught up now.

12. 11 Ιουλίου 2025 στις 4:01 π.μ. UTCresolved

    Reporting data latency has returned to normal.

1. 12 Ιουνίου 2025 στις 1:16 μ.μ. UTCinvestigating

   External partner SmartWaiver is having issues. This is preventing Pike13 users from signing waivers. https://status.smartwaiver.com/

2. 12 Ιουνίου 2025 στις 2:25 μ.μ. UTCresolved

   SmartWaiver restored their service about 25 minutes ago.

1. 5 Φεβρουαρίου 2025 στις 10:17 μ.μ. UTCresolved

   Server pool failed to scale up with increasing load. Fixed.

1. 22 Νοεμβρίου 2024 στις 12:39 π.μ. UTCresolved

   Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.

1. 14 Οκτωβρίου 2024 στις 10:32 μ.μ. UTCinvestigating

   Pike13 had been intermittently slow throughout the day. We are investigating.

2. 14 Οκτωβρίου 2024 στις 11:19 μ.μ. UTCinvestigating

   We are going to replace the hardware for the database in 10 minutes from now. There will be a 5-minute outage.

3. 14 Οκτωβρίου 2024 στις 11:28 μ.μ. UTCinvestigating

   Slightly delayed while complete a full database backup first. Estimated time of outage now 11:00pm EDT.

4. 15 Οκτωβρίου 2024 στις 3:08 π.μ. UTCinvestigating

   The hardware replacement is in progress.

5. 15 Οκτωβρίου 2024 στις 3:25 π.μ. UTCresolved

   Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness.

1. 14 Οκτωβρίου 2024 στις 3:37 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 14 Οκτωβρίου 2024 στις 3:47 μ.μ. UTCresolved

   Database restart. All system operational. Continuing to monitor performance.

1. 11 Σεπτεμβρίου 2024 στις 6:48 μ.μ. UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 11 Σεπτεμβρίου 2024 στις 6:51 μ.μ. UTCinvestigating

   There does not appear to be any operational impact, but we are checking to be certain.

3. 11 Σεπτεμβρίου 2024 στις 7:02 μ.μ. UTCresolved

   One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally.

1. 19 Αυγούστου 2024 στις 3:11 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 19 Αυγούστου 2024 στις 3:11 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Αυγούστου 2024 στις 3:34 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 Αυγούστου 2024 στις 3:39 μ.μ. UTCresolved

   This incident has been resolved.

5. 19 Αυγούστου 2024 στις 6:24 μ.μ. UTCpostmortem

   After further analysis, it has been determined that this issue only affected Pike13 Support staff. No customers or clients were impacted.

1. 31 Ιουλίου 2024 στις 12:07 μ.μ. UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 31 Ιουλίου 2024 στις 12:19 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 31 Ιουλίου 2024 στις 12:27 μ.μ. UTCmonitoring

   Systems are back up. Still investigating cause and stability.

4. 31 Ιουλίου 2024 στις 12:33 μ.μ. UTCresolved

   We're back. Pike13 is up and running. Sorry for any trouble.