Ιστορικό διακοπών του Podio

1. 21 Οκτωβρίου 2026 στις 2:32 μ.μ. UTCmonitoring

   Γνωρίζουμε την ευπάθεια που ανακοίνωσε πρόσφατα το PHP και εργαζόμαστε ενεργά για να μετριάσουμε τον σχετικό κίνδυνο. Προς το παρόν, δεν υπάρχει καμία ένδειξη παραβίασης ή συμβιβασμού. Ως μέρος των προσπαθειών μετριασμού, έχουμε προσωρινά απενεργοποιήσει όλα τα αιτήματα PWA multipart, που επηρεάζουν: 1. Εισαγωγές ροής ( αρχεία ZIP/XML) 2. Όλα τα αιτήματα webhook που υποβάλλουν στοιχεία χρησιμοποιώντας τον τύπο περιεχομένου multipart/form-form-data Τα μέτρα αυτά είναι προληπτικά και θα παραμείνουν σε ισχύ έως ότου αντιμετωπιστεί πλήρως ο κίνδυνος. Θα συνεχίσουμε να παρακολουθούμε στενά την κατάσταση και θα παράσχουμε περαιτέρω ενημερώσεις μόλις καταστούν διαθέσιμες σχετικές πληροφορίες. Σας ευχαριστώ για την υπομονή και την κατανόηση σας.

2. 22 Οκτωβρίου 2026 στις 12:47 μ.μ. UTCresolved

   Το έμπλαστρο PHP έχει εφαρμοστεί με επιτυχία. Όλες οι λειτουργίες με αναπηρία έχουν αποκατασταθεί, και η υπηρεσία λειτουργεί όπως αναμενόταν.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 21 Σεπτεμβρίου 2026 στις 9:20 μ.μ. UTCinvestigating

   Εντοπίσαμε ένα ζήτημα όπου ορισμένες απόψεις λύσης δεν φορτώνουν, διότι ούτε η απάντηση του συστήματος υποστήριξης ούτε η υποχώρηση του πελάτη παρέχουν τα αναμενόμενα δεδομένα άποψης. Οι επιρρεπείς πελάτες μπορούν να έχουν πρόσβαση σε αντικρουόμενες απόψεις λύσεων μέσω απευθείας url.

2. 21 Σεπτεμβρίου 2026 στις 11:09 μ.μ. UTCidentified

   Αναγνωρίσαμε τη βασική αιτία και αναπτύσσουμε ένα έμπλαστρο.

3. 22 Σεπτεμβρίου 2026 στις 2:41 π.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 17 Αυγούστου 2026 στις 7:50 μ.μ. UTCinvestigating

   Ερευνούμε τις αναφορές των πελατών για ένα θέμα που επηρεάζει την απόδοση των ροών εργασίας διαμορφώνεται μέσω Podio αυτοματοποίηση ροής εργασίας. Οι χρήστες είναι πιθανό να δουν καθυστερήσεις ή/και αυξημένα ποσοστά σφάλματος στις ροές εργασίας . Θα παρέχουμε ενημερώσεις εδώ με περισσότερες λεπτομέρειες το συντομότερο δυνατό.

2. 17 Αυγούστου 2026 στις 9:26 μ.μ. UTCidentified

   Το ζήτημα έχει εντοπιστεί και εργαζόμαστε ενεργά πάνω σε ένα ψήφισμα. Περιμένουμε η εμπειρία να επανέλθει σύντομα στο φυσιολογικό.

3. 17 Αυγούστου 2026 στις 9:30 μ.μ. UTCmonitoring

   Βλέπουμε καλύτερες επιδόσεις των PWA με βάση ομαδικές προσπάθειες για την επίλυση και την ενεργή παρακολούθηση.

4. 17 Αυγούστου 2026 στις 9:45 μ.μ. UTCresolved

   Έχουμε ολοκληρώσει τα βήματα για την αποκατάσταση της σταθερότητας στην εμπειρία των πελατών με Podio αυτοματοποίηση ροής εργασίας. Δεν έχει παρατηρηθεί περαιτέρω αντίκτυπος και εξετάζουμε το ζήτημα αυτό προς επίλυση. Εάν εξακολουθείτε να αντιμετωπίζετε προβλήματα, παρακαλούμε ενημερώστε μας μέσω υποστήριξης στο Κέντρο Βοήθειας (https://support.sharefile.com/s/)

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 8 Ιουνίου 2026 στις 2:27 μ.μ. UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 8 Ιουνίου 2026 στις 3:00 μ.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 8 Ιουνίου 2026 στις 4:00 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 Ιουνίου 2026 στις 5:01 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 15 Μαρτίου 2026 στις 6:33 π.μ. UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 15 Μαρτίου 2026 στις 6:34 π.μ. UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 15 Μαρτίου 2026 στις 6:43 π.μ. UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 15 Μαρτίου 2026 στις 7:47 π.μ. UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 13 Φεβρουαρίου 2026 στις 6:05 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 13 Φεβρουαρίου 2026 στις 6:57 μ.μ. UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 13 Φεβρουαρίου 2026 στις 7:17 μ.μ. UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 13 Φεβρουαρίου 2026 στις 10:16 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 11 Νοεμβρίου 2025 στις 7:42 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 11 Νοεμβρίου 2025 στις 8:16 μ.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 11 Νοεμβρίου 2025 στις 8:22 μ.μ. UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 11 Νοεμβρίου 2025 στις 8:45 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 23 Οκτωβρίου 2025 στις 9:45 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 23 Οκτωβρίου 2025 στις 10:12 μ.μ. UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 24 Οκτωβρίου 2025 στις 10:42 π.μ. UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 24 Οκτωβρίου 2025 στις 10:57 π.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 22 Οκτωβρίου 2025 στις 2:10 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 22 Οκτωβρίου 2025 στις 5:43 μ.μ. UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 22 Οκτωβρίου 2025 στις 6:12 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 7 Οκτωβρίου 2025 στις 4:57 μ.μ. UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 7 Οκτωβρίου 2025 στις 5:14 μ.μ. UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 7 Οκτωβρίου 2025 στις 5:18 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 Οκτωβρίου 2025 στις 5:25 μ.μ. UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 1 Σεπτεμβρίου 2025 στις 7:52 π.μ. UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 1 Σεπτεμβρίου 2025 στις 7:54 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Σεπτεμβρίου 2025 στις 7:58 π.μ. UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 21 Αυγούστου 2025 στις 8:05 π.μ. UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 21 Αυγούστου 2025 στις 8:09 π.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 21 Αυγούστου 2025 στις 8:15 π.μ. UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 21 Αυγούστου 2025 στις 9:01 π.μ. UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 21 Ιουλίου 2025 στις 3:20 μ.μ. UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 21 Ιουλίου 2025 στις 6:35 μ.μ. UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 22 Ιουλίου 2025 στις 4:27 π.μ. UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 22 Ιουλίου 2025 στις 9:57 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

5. 22 Ιουλίου 2025 στις 12:31 μ.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 22 Ιουλίου 2025 στις 12:32 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 23 Ιουλίου 2025 στις 5:55 π.μ. UTCresolved

   This incident has been resolved.

1. 16 Ιουλίου 2025 στις 7:38 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 17 Ιουλίου 2025 στις 2:18 μ.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 18 Ιουλίου 2025 στις 6:54 π.μ. UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 21 Ιουλίου 2025 στις 1:21 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 11 Ιουλίου 2025 στις 4:44 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 15 Ιουλίου 2025 στις 7:01 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Ιουλίου 2025 στις 7:42 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 Ιουλίου 2025 στις 12:53 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 10 Ιουλίου 2025 στις 7:49 μ.μ. UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 10 Ιουλίου 2025 στις 7:54 μ.μ. UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 10 Ιουλίου 2025 στις 11:07 μ.μ. UTCresolved

   This incident has been resolved.

1. 2 Ιουλίου 2025 στις 5:35 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2 Ιουλίου 2025 στις 10:08 μ.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 3 Ιουλίου 2025 στις 3:33 μ.μ. UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 3 Ιουλίου 2025 στις 3:33 μ.μ. UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 7 Ιουλίου 2025 στις 6:46 π.μ. UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 7 Ιουλίου 2025 στις 1:33 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 6 Αυγούστου 2025 στις 3:56 μ.μ. UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 19 Ιουνίου 2025 στις 6:16 μ.μ. UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 19 Ιουνίου 2025 στις 6:42 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 Ιουνίου 2025 στις 7:21 μ.μ. UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 16 Ιουνίου 2025 στις 5:20 μ.μ. UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 16 Ιουνίου 2025 στις 6:30 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Ιουνίου 2025 στις 7:05 μ.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 16 Ιουνίου 2025 στις 7:17 μ.μ. UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 16 Ιουνίου 2025 στις 8:02 μ.μ. UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2 Ιουνίου 2025 στις 12:01 μ.μ. UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2 Ιουνίου 2025 στις 12:09 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 2 Ιουνίου 2025 στις 12:49 μ.μ. UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2 Ιουνίου 2025 στις 2:14 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 Ιουνίου 2025 στις 4:54 μ.μ. UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.