Ιστορικό διακοπών του Project44

1. 1 Σεπτεμβρίου 2026 στις 4:53 μ.μ. UTCinvestigating

   Αξιότιμος Πελάτης, Αυτή τη στιγμή βιώνουμε ένα πρόβλημα με όλες τις υπηρεσίες LTL στην παραγωγή NA, με αποτέλεσμα τα αιτήματα να αποτύχουν για πολλούς πελάτες. Αυτό έχει χαρακτηριστεί ως περιστατικό. Μια αναστροφή βρίσκεται σε εξέλιξη για την επίλυση του ζητήματος, και η ομάδα μας μηχανικών αντιμετωπίζει αυτό ως προτεραιότητα. Θα συνεχίσουμε να παρέχουμε ενημερώσεις εδώ καθώς θα είναι διαθέσιμες. Χαιρετισμούς,

2. 1 Σεπτεμβρίου 2026 στις 5:03 μ.μ. UTCmonitoring

   Αξιότιμος Πελάτης, Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα. Έχουμε αναπτύξει μια αναστροφή για το θέμα όλων των υπηρεσιών LTL στην παραγωγή NA και παρακολουθούμε στενά το σύστημα για να επιβεβαιώσουμε ότι τα αιτήματα είναι επεξεργασία κανονικά για όλους τους πελάτες. Θα παρέχουμε μια περαιτέρω ενημέρωση μόλις μπορέσουμε να επιβεβαιώσουμε την πλήρη ανάλυση. Χαιρετισμούς, Υποστήριξη πελατών

3. 1 Σεπτεμβρίου 2026 στις 5:23 μ.μ. UTCmonitoring

   Συνεχίζουμε να παρακολουθούμε για τυχόν περαιτέρω ζητήματα.

4. 1 Σεπτεμβρίου 2026 στις 6:20 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 1 Σεπτεμβρίου 2026 στις 4:45 μ.μ. UTCinvestigating

   Αξιότιμος Πελάτης, Επί του παρόντος αντιμετωπίζουμε ένα ζήτημα με την πλατφόρμα μετακίνησης όπου οι χρήστες του μεταφορέα δεν έχουν κοινή ορατότητα σε αποστολές που έχουν μοιραστεί με τον ενοικιαστή του μεταφορέα για λόγους ορατότητας. Η ομάδα μηχανικών μας ερευνά αυτό το θέμα ως προτεραιότητα, και θα παρέχουμε ενημερώσεις εδώ καθώς θα είναι διαθέσιμες. Χαιρετισμούς, Υποστήριξη πελατών

2. 1 Σεπτεμβρίου 2026 στις 5:21 μ.μ. UTCinvestigating

   Αξιότιμε πελάτη, Η ομάδα μας έχει εντοπίσει το θέμα και εργάζεται ενεργά πάνω σε μια λύση. Θα συνεχίσουμε να παρέχουμε ενημερώσεις εδώ, καθώς σημειώνεται περαιτέρω πρόοδος. Χαιρετισμούς, Υποστήριξη πελατών

3. 1 Σεπτεμβρίου 2026 στις 5:21 μ.μ. UTCidentified

   Αξιότιμος Πελάτης, Η ομάδα μας έχει εντοπίσει το θέμα και εργάζεται ενεργά πάνω σε μια λύση. Θα συνεχίσουμε να παρέχουμε ενημερώσεις εδώ, καθώς σημειώνεται περαιτέρω πρόοδος. Χαιρετισμούς, Υποστήριξη πελατών

4. 1 Σεπτεμβρίου 2026 στις 6:27 μ.μ. UTCmonitoring

   Αξιότιμε πελάτη, Η ομάδα μηχανικών μας έχει εφαρμόσει μια ρύθμιση και τώρα επανεπεξεργασία των αποστολών που απαιτούν επανεπεξεργασία για κοινή ορατότητα. Θα ενημερώσουμε εδώ μόλις επιλυθεί αυτό. Χαιρετισμούς, Υποστήριξη πελατών

5. 1 Σεπτεμβρίου 2026 στις 9:51 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 26 Αυγούστου 2026 στις 11:41 π.μ. UTCinvestigating

   Αξιότιμος Πελάτης, Αυτή τη στιγμή βιώνουμε μια διαταραχή που επηρεάζει το σύστημα Tracker Track & Trace (CTT), το οποίο μπορεί να επηρεάσει τους πελάτες χρησιμοποιώντας υπηρεσίες CTT. Ζητάμε ειλικρινά συγγνώμη για κάθε ενόχληση που μπορεί να προκαλέσει αυτό. Η ομάδα μας ερευνά ενεργά το θέμα και εργάζεται για να το επιλύσει το συντομότερο δυνατόν. Ως οργανισμός, παραμένουμε δεσμευμένοι στην παροχή αξιόπιστων, υψηλής διαθεσιμότητας υπηρεσιών στους πελάτες μας. Εάν έχετε οποιεσδήποτε ερωτήσεις ή χρειάζεστε περαιτέρω βοήθεια, μη διστάσετε να επικοινωνήσετε μαζί μας στο [email protected]. Σας ευχαριστώ για τη συνεχή εμπιστοσύνη σας. Το καλύτερο γκαρντ. Υποστήριξη πελατών

2. 26 Αυγούστου 2026 στις 4:59 μ.μ. UTCmonitoring

   Αξιότιμος Πελάτης, Η ομάδα μηχανικών μας έχει εντοπίσει την αιτία της διαταραχής που επηρεάζει το σύστημα Tracker Track & Trace (CTT) και έχει εφαρμοστεί μια ανάλυση. Παρακολουθούμε στενά το σύστημα για να διασφαλίσουμε ότι οι υπηρεσίες θα συνεχίσουν να λειτουργούν όπως αναμενόταν. Εκτιμούμε ειλικρινά την υπομονή και την κατανόησή σας καθώς εργαζόμαστε για να αποκαταστήσουμε την κανονική υπηρεσία. Θα συνεχίσουμε να σας κρατάμε ενήμερους και να παρέχουμε ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες. Ως οργανισμός, παραμένουμε δεσμευμένοι στην παροχή αξιόπιστων, υψηλής διαθεσιμότητας υπηρεσιών στους πελάτες μας. Εάν έχετε οποιεσδήποτε ερωτήσεις ή χρειάζεστε περαιτέρω βοήθεια, μη διστάσετε να επικοινωνήσετε μαζί μας στο [email protected]. Το καλύτερο γκαρντ. Υποστήριξη πελατών

3. 27 Αυγούστου 2026 στις 9:25 π.μ. UTCresolved

   Αξιότιμος Πελάτης, Η διαταραχή που επηρεάζει το σύστημα Tracker Track & Trace (CTT) έχει επιλυθεί. Η ομάδα μηχανικών μας επιβεβαίωσε ότι οι πληγείσες υπηρεσίες έχουν επανέλθει στο φυσιολογικό, και έχουμε επαληθεύσει ότι το σύστημα Trainer Track & Trace (CTT) λειτουργεί όπως αναμενόταν. Ζητούμε ειλικρινά συγγνώμη για οποιαδήποτε αναστάτωση που μπορεί να προκάλεσε αυτό το ζήτημα και εκτιμούμε πολύ την υπομονή και την κατανόησή σας ενώ εργαστήκαμε για να το επιλύσουμε. Ως οργανισμός, παραμένουμε δεσμευμένοι στην παροχή αξιόπιστων, υψηλής διαθεσιμότητας υπηρεσιών στους πελάτες μας. Εάν έχετε οποιεσδήποτε ερωτήσεις ή χρειάζεστε περαιτέρω βοήθεια, μη διστάσετε να επικοινωνήσετε μαζί μας στο [email protected]. Σας ευχαριστώ για τη συνεχή εμπιστοσύνη σας. Το καλύτερο γκαρντ. Υποστήριξη πελατών

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 27 Ιουλίου 2026 στις 11:51 π.μ. UTCinvestigating

   Αξιότιμος Πελάτης, Αυτή τη στιγμή βιώνουμε μια καθυστέρηση στην επεξεργασία των δεδομένων αποστολής των ωκεανών. Ως αποτέλεσμα, η αποστολή ενημερώσεων στο Κίνημα μπορεί να καθυστερήσει. Κατά τη διάρκεια αυτού του χρόνου, τα τελευταία δεδομένα αποστολής θα συνεχίσουν να είναι διαθέσιμα στο CTT· ωστόσο, οι ενημερώσεις αποστολής που εμφανίζονται στο Κίνημα μπορεί να καθυστερήσουν. Η ομάδα μας ερευνά ενεργά το θέμα και εργάζεται για την αποκατάσταση της κανονικής υπηρεσίας. Ως οργανισμός, παραμένουμε δεσμευμένοι στην παροχή αξιόπιστων, υψηλής διαθεσιμότητας υπηρεσιών στους πελάτες μας. Εάν έχετε οποιεσδήποτε ερωτήσεις ή χρειάζεστε περαιτέρω βοήθεια, μη διστάσετε να επικοινωνήσετε μαζί μας στο [email protected]. Σας ευχαριστώ για την υπομονή σας και τη συνεχή εμπιστοσύνη σας. Χαιρετισμούς, Υποστήριξη πελατών

2. 27 Ιουλίου 2026 στις 5:29 μ.μ. UTCmonitoring

   Αξιότιμος Πελάτης, Η ομάδα μηχανικών μας έχει εντοπίσει την αιτία της καθυστέρησης που επηρεάζει τα δεδομένα αποστολής των ωκεανών, και έχει εφαρμοστεί μια ανάλυση. Παρακολουθούμε στενά το σύστημα για να διασφαλίσουμε ότι οι υπηρεσίες θα συνεχίσουν να λειτουργούν όπως αναμενόταν. Εκτιμούμε ειλικρινά την υπομονή και την κατανόησή σας καθώς εργαζόμαστε για να επιλύσουμε αυτό το ζήτημα. Θα συνεχίσουμε να σας κρατάμε ενήμερους και να παρέχουμε ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες. Ως οργανισμός, παραμένουμε δεσμευμένοι στην παροχή αξιόπιστων, υψηλής διαθεσιμότητας υπηρεσιών στους πελάτες μας. Εάν έχετε οποιεσδήποτε ερωτήσεις ή χρειάζεστε περαιτέρω βοήθεια, μη διστάσετε να επικοινωνήσετε μαζί μας στο [email protected]. Το καλύτερο γκαρντ. Υποστήριξη πελατών

3. 28 Ιουλίου 2026 στις 10:06 π.μ. UTCresolved

   Αξιότιμος Πελάτης, Το ζήτημα που προκαλεί καθυστερήσεις στην επεξεργασία των δεδομένων αποστολής των ωκεανών έχει επιλυθεί. Η ομάδα μας επιβεβαίωσε ότι η επεξεργασία έχει επιστρέψει στο κανονικό, και οι ενημερώσεις αποστολής ρέουν τώρα όπως αναμενόταν τόσο στο Κίνημα όσο και στο CTT. Επιβεβαιώσαμε ότι οι πληγείσες υπηρεσίες λειτουργούν κανονικά. Λυπούμαστε ειλικρινά για οποιαδήποτε ενόχληση που μπορεί να προκάλεσε αυτό το ζήτημα και να εκτιμήσουμε την υπομονή και την κατανόησή σας ενώ εργαστήκαμε για να το επιλύσουμε. Ως οργανισμός, παραμένουμε δεσμευμένοι στην παροχή αξιόπιστων, υψηλής διαθεσιμότητας υπηρεσιών στους πελάτες μας. Εάν έχετε οποιεσδήποτε ερωτήσεις ή χρειάζεστε περαιτέρω βοήθεια, μη διστάσετε να επικοινωνήσετε μαζί μας στο [email protected]. Σας ευχαριστώ για τη συνεχή εμπιστοσύνη σας. Το καλύτερο γκαρντ. Υποστήριξη πελατών

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 8 Ιουλίου 2026 στις 6:12 μ.μ. UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 8 Ιουλίου 2026 στις 8:01 μ.μ. UTCidentified

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. 9 Ιουλίου 2026 στις 3:22 μ.μ. UTCresolved

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

1. 30 Ιουνίου 2026 στις 7:53 μ.μ. UTCinvestigating

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 1 Ιουλίου 2026 στις 12:28 μ.μ. UTCmonitoring

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. 2 Ιουλίου 2026 στις 3:51 π.μ. UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

1. 25 Ιουνίου 2026 στις 5:19 μ.μ. UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 25 Ιουνίου 2026 στις 5:20 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Ιουνίου 2026 στις 5:45 μ.μ. UTCresolved

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 17 Ιουνίου 2026 στις 7:52 μ.μ. UTCidentified

   Αξιότιμος Πελάτης, Μετά την πρόσφατη FedEx-χειροκίνητη μετανάστευση σε webhook-based event delivery, το project44 έχει εντοπίσει αρκετά ζητήματα που επηρεάζουν ένα υποσύνολο αποστολών Last Mile. Το μοιραζόμαστε ενεργά αυτό για να διασφαλίσουμε την πλήρη προβολή του τι παρακολουθούμε και που βρίσκονται τα πράγματα. Απαιτούμενη ενέργεια Καμία ενέργεια δεν απαιτείται από τους πελάτες αυτή τη στιγμή. Γνωστά θέματα... • Αγνοούμενα γεγονότα παρακολούθησης — Μερικές αποστολές δεν λαμβάνουν γεγονότα μετά την εγγραφή τους στο webhook, προκαλώντας τους να εμφανίζονται κολλημένοι σε μια κατάσταση Προγραμματισμένη ή σε διαμετακόμιση. • Λείπει τοποθεσία γεγονότων ή/και μετατόπιση UTC Σε ορισμένες αποστολές, τα γεγονότα λαμβάνονται χωρίς δεδομένα όφσετ θέσης ή/και UTC. Αυτό παρατηρείται συνηθέστερα στο Παραδοθέν γεγονός και μπορεί να επηρεάσει την ακρίβεια του χρόνου παράδοσης και την κατάντη αναφορά ή τις ροές εργασίας που βασίζονται σε αυτές τις πληροφορίες. • Διόρθωση κατάστασης Το webhook εισάγει νέους κωδικούς εξαίρεσης που δεν έχουν χαρτογραφηθεί ακόμα στο σύστημά μας, προκαλώντας κάποιες εξαιρέσεις αποστολής να αναδυθούν ως τυποποιημένα γεγονότα In Transit αντί να επισημαίνονται σωστά. • Ενημέρωση EDD μετά την απελευθέρωση της κατάστασης - Σε μικρό αριθμό περιπτώσεων, οι Εκτιμώμενες Ημερομηνίες Παράδοσης (EDD) ενημερώνονται αφού έχει ήδη παραληφθεί μια Παραδοθείσα εκδήλωση. Το project44 συνεργάζεται ενεργά με την τεχνική υποστήριξη της FedEx και την ομάδα εσωτερικής μηχανικής μας για να διερευνήσει και να επιλύσει καθένα από αυτά τα αντικείμενα. Θα παρέχουμε ενημερώσεις, καθώς υπάρχουν σημαντικές εξελίξεις που πρέπει να μοιραστούν. Εκτιμούμε την κατανόηση και την υπομονή σας κατά τη διάρκεια αυτής της περιόδου. Στο project44, παραμένουμε προσηλωμένοι στην παροχή αξιόπιστων, υψηλής διαθεσιμότητας υπηρεσιών στους πελάτες μας. Εάν έχετε ερωτήσεις ή ανησυχίες, μη διστάσετε να επικοινωνήσετε μαζί μας στο [email protected] Τα καλύτερα χαιρετίσματα, Ομάδα Υποστήριξης Πελατών έργο44

2. 23 Ιουλίου 2026 στις 12:26 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 18 Μαΐου 2026 στις 9:32 π.μ. UTCinvestigating

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 18 Μαΐου 2026 στις 5:00 μ.μ. UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. 19 Μαΐου 2026 στις 4:47 π.μ. UTCidentified

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. 19 Μαΐου 2026 στις 11:23 π.μ. UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8 Μαΐου 2026 στις 10:55 π.μ. UTCidentified

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 8 Μαΐου 2026 στις 12:14 μ.μ. UTCresolved

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8 Μαΐου 2026 στις 8:43 π.μ. UTCinvestigating

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. 8 Μαΐου 2026 στις 9:16 π.μ. UTCmonitoring

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. 8 Μαΐου 2026 στις 9:42 π.μ. UTCresolved

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

1. 5 Μαΐου 2026 στις 5:06 μ.μ. UTCidentified

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. 6 Μαΐου 2026 στις 7:15 π.μ. UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. 6 Μαΐου 2026 στις 1:40 μ.μ. UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

4. 6 Μαΐου 2026 στις 10:25 μ.μ. UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

5. 7 Μαΐου 2026 στις 7:32 π.μ. UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

6. 7 Μαΐου 2026 στις 5:49 μ.μ. UTCidentified

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

7. 8 Μαΐου 2026 στις 6:30 π.μ. UTCidentified

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. 8 Μαΐου 2026 στις 3:51 μ.μ. UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

1. 4 Μαΐου 2026 στις 3:26 μ.μ. UTCidentified

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. 4 Μαΐου 2026 στις 8:06 μ.μ. UTCresolved

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

1. 30 Απριλίου 2026 στις 10:00 μ.μ. UTCinvestigating

   Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

2. 30 Απριλίου 2026 στις 10:59 μ.μ. UTCmonitoring

   Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 1 Μαΐου 2026 στις 12:32 π.μ. UTCresolved

   Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards,
Customer Support

1. 29 Απριλίου 2026 στις 3:48 μ.μ. UTCidentified

   Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 29 Απριλίου 2026 στις 4:20 μ.μ. UTCresolved

   Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

1. 29 Απριλίου 2026 στις 9:46 π.μ. UTCinvestigating

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 29 Απριλίου 2026 στις 1:38 μ.μ. UTCmonitoring

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. 29 Απριλίου 2026 στις 8:26 μ.μ. UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. 30 Απριλίου 2026 στις 4:53 π.μ. UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. 30 Απριλίου 2026 στις 8:11 π.μ. UTCmonitoring

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. 30 Απριλίου 2026 στις 2:15 μ.μ. UTCmonitoring

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. 30 Απριλίου 2026 στις 8:09 μ.μ. UTCresolved

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

1. 16 Απριλίου 2026 στις 8:01 μ.μ. UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

2. 16 Απριλίου 2026 στις 9:46 μ.μ. UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 16 Απριλίου 2026 στις 11:27 μ.μ. UTCresolved

   Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 6 Απριλίου 2026 στις 6:36 μ.μ. UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 6 Απριλίου 2026 στις 8:45 μ.μ. UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 7 Απριλίου 2026 στις 10:29 π.μ. UTCresolved

   Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2 Απριλίου 2026 στις 8:30 μ.μ. UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2 Απριλίου 2026 στις 9:27 μ.μ. UTCinvestigating

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2 Απριλίου 2026 στις 9:28 μ.μ. UTCresolved

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2 Απριλίου 2026 στις 6:58 μ.μ. UTCinvestigating

   Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2 Απριλίου 2026 στις 7:39 μ.μ. UTCresolved

   Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.